My Nonprofit Reviews

Michelle was spectacular - is still being spectacular. I had a trip to Milan planned for quite an expensive photography trip in early May. Of course, Italy was closed long ago and remains so. The person running the trip (somebody I met when he led a photo workshop in Maine) "postponed" the Italy workshop until about May 2021. When I asked for a refund, he said he didn't cancel it, he "postponed" it. When he became mildly abusive via email, I got in touch with Elliott Advocacy, which I read about in The Washington Post. Michelle contacted me the next day. After I gave her additional information about the situation, she contacted the person running the trip. He went berserk and it quickly became ugly. Michelle calmly communicated with him several times, communicated frequently with me as an adviser as it was going on. Finally, Michelle determined it would go nowhere but would require legal action. She then gave me a lot of information telling me who I could contact, giving me details for how to contact them. She sent me many helpful emails over a several day period. After a couple of more emails, largely for me to tell him I thought this was all unfortunate but that I'd be taking him to court and him telling me to "bring it on," the trip leader mailed a full refund, with a statement, of course, that he wanted to make sure I knew it had nothing to do with all of the communication, but he was only doing it for all of his other "deserving" clients so was sending the refund to me also. Of course, there's little doubt that this was successful because of Michelle's help, both via emails and her repeated advice to me. Even though it was all over, she just recently checked in to make sure I had gotten the checks and to further advise. Can't say enough good things.