My Nonprofit Reviews

I had an experience with Bank of America in which fees were drawn out of my two children's savings accounts for months leading to an eventual zero balance. These fees were assessed in error because when I set up the accounts they were designated as minor accounts, meaning that they are not charged fees for low balances. After calling customer support on my own with numerous run arounds and zero resolution, and multiple trips to my local branch to address the grievance in person, I researched what I could do to escalate the matter. I found Elliott.org and reached out. I was given a very prompt response in which I was offered valuable suggestions in how I could further try to resolve the case on my own and the importance of establishing a paper trail. BofA has no email address you can write to for this sort of thing, so I tried online chat, and when that didn't work, I sent a detailed paper letter via FedEx. I received a paper letter response from the bank that simply stated "Unfortunately, we're unable to complete your request at this time. We're unable to provide the requested service for this type of account. Thank you for banking with us." I reached out to Elliott Advocacy for assistance and within 48 hours got a call from my BofA area director letting me know that not only would my children's money be put back into their accounts, but they would also add an extra $50 per kid. To say that Elliott Advocacy's help was invaluable in this situation would be an understatement because there was no way I could have done it alone. I did my due diligence and it was not enough. If you need help with a consumer issue look to Elliott.org for gobs of valuable content, and if you can't solve your problem alone, fill out a form on their site requesting assistance.