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34 Reviews
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Portland, OR
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nishy07

I cannot recommend this agency for hosting exchange students. I signed up to be a welcome family for the 2024 year, and was informed by the regional manager that he would be with us for 4-6 weeks before moving to his permanent host parents. However, he stayed with us from August 25th, 2024, to February 2nd, 2025, which was the first of many misleading statements made by the agency.<br><br>I was told that the student I would be hosting had already been accepted into the local high school, but I soon found out that accepted and enrolled are not the same thing. The coordinator I spoke with initially was not aware of this distinction, and I was left to navigate the school district's enrollment process on my own. The agency charges a significant amount of money to the parents of the exchange student. You would assume there would be more support but there was very little support provided during the enrollment process.<br><br>Once the student arrived, it took about two weeks to get him into his classes. I was referred to the local area coordinator, who informed me that the agency had lied about previously placing students at the specific high school near my home. The school is known to be average, but the students are typically not motivated. I was not made aware of this fact, and my biggest concern was placing a student at that school. Unfortunately, we had to move the student because he was so unhappy in his school.<br><br>At the start of my host parenting journey, the local coordinator and I got along well. However, this changed in early October when the monthly home visits stopped, and communication became scarce. I was told that home visits were required monthly by state regulation, but the last visit in November was just the coordinator picking up the student for an event and dropping him off. There were no home visits in December or January.<br><br>Another issue we had was the inaccuracy of the student's application. Based on the application, we thought we would have a lot in common. However, as we got to know our student, we found that he had misrepresented himself and put things that made him sound appealing to a host family. His hobbies included watching movies and photography, but in fact, he hated movies and did not like photography. He was also allergic to dogs, which I made clear on my application as I have four dogs.<br><br>The regional manager called me and spoke to me about these issues, including the fact that the student did not seem interested in going on outings with us. She apologized and said that our student was a "potato" because he was so boring. I was shocked that anyone would speak about a child in their care in such a way.<br><br>It seems that this organization does not care about the students and passes the blame game to everyone else. There were several times I had to ask for status updates on the student's new home, and when a new home was finally found, we were told not to say anything to him about moving. He was only informed on Thursday night that he was moving on Sunday. He didn't even have the opportunity to say goodbye to some of his friends and teachers. It broke my heart, as I had grown attached to him and tried to make him a part of our family. We still speak every week to this day, and I am glad to have met and hosted such a wonderful young man. <br><br>In conclusion, I cannot recommend this agency for hosting exchange students. The lack of support, misleading statements, and inaccurate applications are unacceptable. Additionally, the way the organization speaks about the students in their care is concerning. I hope that other families considering hosting an exchange student will consider this review and choose a more reliable and supportive agency.

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World Education Services Inc

110 Reviews
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New York, NY
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EmmiT

Do not go to WES to get your credential evaluated. They do not update your status and after waiting patiently for a month+, after several messages sent, they do not help you or get you an answer. After you call them to find out, the customer service rep is very pathetic that they are not empowered to help the customer. They are reading exactly the same thing on the website and the best they can say is to wait. I have patiently waited a month and more, and I explained that I needed the evaluation to get the application, and running against the deadline. The poor customer service team can only listen to customers' complaints and do nothing. The entire system is a failure. There are many other credential evaluation services to choose from. I thought WES has a good rating and the school I apply for recommended also. Unfortunately this is not the case. I am still struggling to get an update....<br><br>I was just about to go file a complaint onto BBB, and found out that WES is notorious with BBB, see the screen shot from BBB website. I should have done a better research before I paid and choose their service. According to BBB, they failed to respond to 73 complaints, and 8 failed to reach a resolution. They are absolutely horrible! They don't care about customers.<br><br>* update* - a week later after I spoke to them, still no update, no one called, no email, no nothing. nothing updated in the portal. I am filing a formal complaint with New York City, and see if that will help. This organization is a serious fraud. Please beware do not choose them! My collage sent WES my credentials on Nov. 19 and it has been about two months, no updates and no way to get to anyone who can help!

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YOUTH FOR UNDERSTANDING USA (YFU) INC

2 Reviews
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Washington , DC
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Ronson53

As a former host family, I had a deeply challenging experience with Youth For Understanding (YFU). While the program promotes cultural exchange, its handling of student vetting, academic preparedness, and support for host families and schools raised serious concerns. <br> <br>Issues with Admissions and Language Proficiency Testing <br>The student hosted under YFU’s program demonstrated significant academic and language deficiencies that were overlooked during the admissions process: <br> <br>The student admitted to multiple failed attempts on the required English proficiency test before receiving an inflated score with alleged assistance. <br>After repeated concerns, YFU retested the student, but the process lacked impartiality, as the test was conducted by a teacher directly involved with the student. Despite three months of English immersion, the student only barely passed. YFU refused to provide the numerical score or clarity on passing standards. <br>Impact on Schools and Host Families <br>The student’s lack of preparedness created significant burdens: <br> <br>School Resources: The student required extensive ESL support, remedial courses, and interventionist assistance. Teachers lowered standards, granting full credit for incomplete or incorrect work. <br>Host Family Challenges: YFU dismissed concerns about the strain on our family, repeatedly suggesting our expectations were too high. We were told other families might "show more compassion," despite the student’s lack of effort or academic progress. <br>Broken Agreements and Manipulation <br>To minimize disruption, we offered to continue hosting the student for the semester if YFU and the biological parents agreed not to place her with another family. While YFU initially agreed, they reneged, pressuring the school to find a new host family. This shifted the burden further onto already strained resources. <br> <br>Conclusion <br>YFU’s systemic failures in vetting, testing oversight, and family support undermine the integrity of its program. Until meaningful reforms are implemented, including transparent admissions processes and improved support for schools and host families, I cannot recommend participation in this program. <br> <br>

EF High School Exchange Year

52 Reviews
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, TX
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LawrenceFamily

Our family has hosted 9 students from 7 different countries since 2018. 7 of those students being through the EF High School Exchange Year. Sadly after our experience with this organization this past year we will no longer be hosting with EF. 
<br><br>The majority of our students we consider to be our own kids and part of our own family. We plan to travel and visit them as we are able. We continue to stay in touch after their arrival home. <br><br>The last 3 students were received from the program were absolutely unacceptable for a variety of reasons. 
<br><br>One student we hosted from Germany snubbed everything our daughter had to say to her. She cared a lot about her appearance and boys. We went on many trips with her and received no thank yous which can wear on you after awhile. We took her to Disney and the “thought the castle would be bigger.” Towards the end of the year she thought it was ok to have a boyfriend in her room with the door closed in our house. Being an only child and this being her first boyfriend her parents did not have rules or boundaries at home. She continued to ask if she could sleep at her boyfriend’s house. At the same time was failing her classes. She wasn’t sure if she was going to be able to participate in graduation until the day her parent’s showed up from Germany. Overall her pushing the boundaries with her boyfriend was embarrassing and challenging, right up to the day she went home with her parents. <br><br>We received 2 students for the 2023-2024 school year. Both did not speak any English to start off with coming from Asian countries, Korea and Japan. <br><br>The Korean student spent the entire year with us and did not speak to us. She was sent several warning letters throughout the year and EF did not send her home. It was a miserable year for everyone involved. Instead of leaving us a thank you letter when she left, she left us a card with money in it to “send her things home” which didn’t even cover a small box. She left her room a disaster that took us an entire day to clean.<br><br>The other student from Japan did want to have some interaction with us but could not understand directions or rules. This resulted in her getting in an accident resulting in a concussion 3 weeks into her exchange year before school even started. <br><br>This resulted this situation consuming our entire lives for 2 months. Driving to the hospital during her stay, arranging for her mom (who also didn’t speak English) to come to the US. Providing food, transportation and housing for the both of them. The student and the mom wanted her to stay and EF would not let her continue her exchange year against everyone’s wishes. <br><br>EF staff (a lady by the name of Amber) dealt with this situation completely unprofessionally without any compassion. This resulted in anger and emotions on our side, the student and her mom. EF forced her to return to home. After returning home and being cleared medically she requested that EF send her back to the US. The Japan office told her that she did not have host family acceptance, which was NOT the case. They told us that EF would not sponsor her visa and would also not be giving her a refund for the experience. What a total loss for everyone involved. <br><br>EF told us that they could “see what they could do” regarding the expenses and stress we endured during this time. They sent us a very very small check that didn’t even cover what we went through. <br><br>When EF “sells” these kids to American families they say they come with their own insurance, spending money and speak English. These students are a liability to families if they get hurt when you are their guardian. <br><br>If we decide to host in the future, we will be choosing a program that screens their students properly and that requires their students to pay their own way. NOT EF EXCHANGE YEAR.

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Afs-Usa Inc

8 Reviews
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New York, NY
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luhu

I was an AFS myself many many years ago and I loved the experience. I promised that one day I was going to host students to pay back what someone did for me. When I became an adult and got married and three kids, my wife agreed that we could host. We hosted 4 AFS students and had a great experience with three of them. The irst one was from Italy and he was a great boyl the second one was from Germany and he was a bad kid who I don't know how he was chosen to be an exchange student, he drank a whole bottle of vodka and was sent back home. AFS handled this situation terribly which I won't go in detial. The third boy was from Turkey and he was a nice kid too, the fourth one was from Germany and he was the best, super nice. After those four boys, AFS continued pestering us to host more and we decide to host a kid from Norway and AFS asked us if we could host two kids at the same time. Since are own kids were grown, we had plenty of space and agreed to add a kid from Germany. That's when the nightmare started. The German boy jealous of the other boy from Norway, and because he didn't like me because of my hispanic background came up with a horrible lie saying that he felt uncomfortable around me. He wanted to leave and he got it but AFS removed both from the house and believe the lies rather than investigate and resolve the issue without conflicts. The Norwegian boy was very angry because he had to leave too. The situation escalated very bad as the boy made up horrible stories that had to be proved in court. AFS was never on our side and they were "protecting the AFS student, which I understand except that left us alone with no support and that's when I realized that AFS uses the families to make money as they charge the kids Money for the exchange but we as host families provide everything for the kids. They used us for many years and I do not have any respect for AFS anymore. I would not recommend any family to host with this organization. Last year we hosted a kid from Australia and the organization is called International Student Exchange (ISE) and we had a great experience again. They are not money makers as AFS is. So I would recommend them over AFS.

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Ayusa International

1 Reviews
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San Francisco, CA
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DougSend2

Over the years we have hosted a total of six exchange students, five of these we hosted through Ayusa. We reluctantly continued to use Ayusa because we were already established with them. However, we will not use them again. In general, our hosting exchange students has been a positive experience. However, the positive experience was despite Ayusa and simply because the majority of exchange students are serious students who want to experience the United States. After gaining more experience with how Ayusa operates, we would no longer recommend Ayusa to anyone. The main problems with Ayusa center on their true and only motive which is money. They do not properly vet exchange students which increases the risk of students that are not appropriate or ready for an exchange problem to still be accepted. Another big concern is that the pay reps that work for Ayusa receive is tied to how many students they recruit to be exchange students. We have now come across three examples of Ayusa telling complete lies to either us or our exchange students. These lies appear clearly are either because a local rep didn’t want to risk losing a placement and the nice commission that come with it or because a rep didn’t want to be bothered with looking into requested travel dates. <br> <br>The first lie we discovered was told to the family of an exchange student we hosted from Chile. The local rep in Chile told the family that if our student attended her senior year of high school that she would get a real high school diploma. That was a totally false statement that our Chilean student and her family didn’t learn the truth about until after she arrived. Her father was particularly upset about this because he never would had agreed to his daughter going in the program had he known she would still need to take her last year of high school upon returning to Chile. This lie, along with our student’s parents wanting her to return to Chile, was why she returned back to Chile after the first semester instead of completing the full year as originally planned. The only reason we can tell for Ayusa lying to that family was that the rep didn’t want to lose the commission for signing them up. <br> <br>Another lie told to both us and the family of a student we hosted from Holland concerned travel dates. What was worse about this is it was actually a regional coordinator for Ayusa that told the lie. We told this student from Holland that our County Fair was be in town and if she could arrive a few days early, she could go to that. When we approached Ayusa about her arriving a few days early, we were told “oh that’s not possible, we can’t do that”. Then about three weeks later, that same regional coordinator contacted us again telling us want a great idea it would be for this student to arrive a few days early. My wife gets the credit for immediately seeing through this. She checked the cost of the airline ticket, and saw that the date we suggested was significantly cheaper than the original date Ayusa was planning on having the student fly. As always, when it comes to Ayusa, it was all about the money, not what is best for the student. <br> <br>The third lie Ayusa told got wrapped up in a lie a French family told Ayusa when we hosted a student from France. This French girl’s profile said she didn’t want to be placed in a home with pets. Then later in the profile she said she was very allergic to cats. We have dogs, no cats. So we asked Ayusa to contact them to get clarification if the problem was just cats and if dogs would be fine. The response we got back was that the student would love being with dogs. That was a complete lie the girl’s father told Ayusa. Not only did this girl not like dogs, she had a strong fear of them. The student blamed her father for the lie. The father is who was contacted by Ayusa and asked. She said that when her father told them what he had told Ayusa, her mom and her called Ayusa and tried to clarify the situation. However, the rep there in France apparently said it would be fine and never passed on the clarification. Likely this was because the rep was more concerned about getting the commission. Out dogs are mostly inside dogs, so yes it was a big issue. In this case, initially I was not sure if our French student was telling the truth about trying to send a clarification or not. However, when considering the other lies we have seen personnel with Ayusa tell, I concluded the French family was probably telling the truth and it probably all was because of the Ayusa reps concern about losing a commission. <br> <br>This issue with dogs and our student from France is a good example of Ayusa’s sloppy vetting. Had they been more interested in achieving good placements instead of just money, this likely never would have happened. Also our student from Holland never should have been placed in an exchange program at all. She had never been away from her parents for more than a week and was way too emotionally immature to be in an exchange program. Additionally, she was too poor of a student to be in an exchange program. She dropped out of the program and returned to Holland. <br> <br>Please don’t let the negative parts of what I discussed here cause you not to host an exchange student. Even with a sloppy exchange program like Ayusa, the odds of it being a positive experience is in your favor. Over the years we hosted students from Germany, Spain, Italy, France, Chile, and Holland. For the most part it has been a great experience. The only negative parts were caused by Ayusa not properly vetting students and lying to students and their families. Your odds of having a positive experience are probably better if you use someone other than Ayusa. <br>

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