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Carlsbad Nonprofits and Charities

Boys & Girls Clubs of Carlsbad

27 Reviews
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Carlsbad, CA
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Loberoi

I had always heard great things about the Boys and Girls Club and was excited to have my children attend the Bressi Ranch location’a summer camp. My family will not be returning. Overall I found this camp to be incredibly disorganized, completely unstructured and the staff, including leadership, to either be completely overwhelmed or incompetent. <br><br>Details: <br>From the beginning communication was a huge challenge. Staff were unresponsive during registration, it would be difficult to get in touch with anyone. Despite this initial frustration, I gave the organization the benefit of the doubt and enrolled my kids. <br><br><br>My children were absolutely miserable at the camp. If your child isn’t super loud and pushy then it can be an intimidating place to be. It seemed as though the focus is on quantity over quality and there were so many children, my kids often had difficulty being able to participate in activities they wanted. I am not sure what the camper to counselor ratio is but I think there is room a lot of room for improvement. It is important to note that the camp offers kids time to watch tv and play video games. While staff assured me that the screen time was “limited” given that they told me “they have so many kids and cannot keep track of what kids are doing” I am highly doubtful that screen time limitations is true. <br><br>I did email 3 staff members during the middle of the camp week to see if they would provide some additional support or guidance for my kids since they were overwhelmed with the camp and received absolutely no response. <br><br>I emailed the COO and CEO about a number of issues and received a timely response, however, I indicated that I did not want my child to go for the second week. Rather than canceling my payment I was still charged. I emailed the leadership to let them know I was incorrectly charged and received absolutely no response despite an additional follow up email. <br><br>I have doubts based on the lack of organization of staff about this facility being a positive place for any child. This may not be a reflection of all Boys and Girls Clubs but I think is definitely there is a high need for improvement at this location. I question how much “support” and “guidance” this organization actually provides for a child despite this being part of their mission. My family will never return.

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