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2016 Top-Rated Nonprofit

Information Technology Disaster Resource Center Inc

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Nonprofit Overview

Causes: Disaster Aid, Disaster Preparedness & Relief Services

Mission: The ITDRC mission is to prepare and assist Communities with Technology Continuity and Recovery in times of disaster. We fulfill this mission through education, planning, and disaster response; by a dedicated Team of service oriented Volunteer IT Professionals and Corporate Partners

Results: ITDRC has provided no cost communications and technical resources to more than 100 communities after catastrophic events since 2009. We connect responders and survivors when the public communications infrastructure is down, and provide the technology resources communities need to organize disaster relief efforts and begin recovery. Each year, ITDRC volunteers provide thousands of hours of technical assistance to dozens of communities in crisis, utilizing our nationwide cache of Information, Communications, and Technology resources.

Target demographics: US Communities affected by natural or catastrophic disaster

Geographic areas served: Continental United States

Programs: Disaster Response - Emergency Communications Disaster Preparedness - Technology Continuity

Community Stories

60 Stories from Volunteers, Donors & Supporters

Mike S.2

Volunteer

Rating: 5

Shortly after Hurricane Maria deviatated Puerto Rico, ITDRC deployed teams to Puerto Rico in support of the recovery effort. Through all the planning and coordination, the ITDRC teams that rotated through had an important, impactful mission and provided a critical service on the island.

The teams success relied around their ability to integrate in and understand the needs of local agencies. A “grassroots,” approach of talking with locals and spending time with various entities to understand their needs, while also showing a true sense of compassion for their situation.

Curt M.

Client Served

Rating: 5

ITDRC is one of the most professional and efficient non-profits out there. They bring the most essential pieces of recovery to the table - communications and connectivity.

In early April 2017 our community experienced catastrophic flooding that left us with no landlines, cell phones, or internet in our community and forced us out of our government offices. I will never forget when I walked up to MTU2 and found out what they could do to help. Within 48 hours of the arrival of ITDRC they had our entire county government connected and operational in our temporary facility. They did everything from running wire to providing and configuring equipment. The biggest thing they did was lift a huge burden from our shoulders.

I highly recommend you consider donating to this professional organization and if they ever show up after a disaster welcome them with open arms. They are there to help.

Professional with expertise in this field

Rating: 5

ITDRC was very helpful and professional by assisting the Incident Management Team in Rockport, TX after Hurricane Harvey made landfall. The ITDRC team was quick to respond to the request of internet services for the Public Information Officers (PIO) group needing this capability with limited cell phone service. Provided internet/wifi service allowed PIOs to research and find answers for the general public who were severely impacted. We are greatly appreciative of the ITDRC team's support!

General Member of the Public

Rating: 5

The people in this organization are wonderful. They came into our little town of Van Buren, MO after the flood, to help those in need in anyway they could. They helped me, and my family, by coming in to my office to install my security system, reroute my internet wires, and even donated a used printer when mine was ruined due to flood waters. They did ALL of this in two days time, because I was on a deadline to reopen to serve our community. I cannot thank them enough for going above and beyond to help me and our community in such a time of need.

Thanks again!
Sherry C.

Volunteer

Rating: 5

I know this review isn't meant to comment on the staff of Information Technology Disaster Resource Center (ITDRC). We are a very small volunteer relief/recovery group in East Texas - Caddo Lake Texas, Harrison and Marion county. Our office is borrowed from the Harrison county Judge and when we opened in March 2016 we had one computer and were using our cell phones for communication. This organization AND THEIR STAFF BASED IN FORT WORTH came swooping in after a long trip to the Carolinas disaster with an internet phone (we declined that) 3 computers and a printer/scanner/copier PLUS hooked us up with DISH internet. We've called them more than they would like to admit but their response has ALWAYS been quick, patient and accurate. We can't say enough good things about this organization and their staff. Put them in your Contacts. Caddo Lake Flood Recovery Volunteer Team

Client Served

Rating: 5

ITDRC has been an amazing partner to our organization, All Hands Volunteers. When southern Georgia was hit by a second round of tornadoes in late January, 2017, All Hands Volunteers was asked to set up three Volunteer Reception Centers, in three different counties, in the span of a week.

As soon as we were asked to organize these VRCs, we immediately called ITDRC, knowing they were the most knowledgeable and able organization to deploy quickly and help us get the job done. The team was fantastic, providing all the equipment and support that we needed, and all the centers were rolled out without a single hitch. We were able to register hundreds of volunteers a day, gathering the requisite information for the EMA to send to FEMA.

We would recommend ITDRC to any other organization and we look forward to working with them again in the future.

Client Served

Rating: 5

We would not have been successful in our disaster response without ITDRC. Without a doubt they are the glue that held us together. They provided all the equipment, maintenance, advice, and catered to any requests we had. Their services are top notch but the best part is those involved. Their volunteers work ridiculously hard, are super knowledgeable, and really care about what they are doing.

I am a big supporter and fan of ITDRC!

Devon7

Client Served

Rating: 5

In late November 2016, fires in Sevier County, Tennessee devastated the community. ITDRC was instrumental in setting up the Volunteer Reception Center and the Call Center (and so many other parts of the response that I probably don't even know about!) with the equipment that it needed in order to help organize the response. It was my first disaster response and I was charged with helping to set up a survivor assistance hotline and start completing survivor intakes.

Were it not for ITDRC, the Call Center would have been impossible. The thousands of survivors we reached out to would have gone un-contacted. ITDRC set us up with all the equipment necessary and helped me troubleshoot every problem, big or small, along the way. I always felt that I was not alone and I knew I could call them at any time for advice or guidance.

Thank you for making my experience on my first deployment much easier. Thank you for setting up the call center (twice!) so that we could make sure that survivors knew how to find assistance. I could not imagine what we would have done without you. Can't wait for next deployment so I can see ITDRC again!

Client Served

Rating: 5

On June 23, 2016 Clendenin WV was devastated by flooding. The volunteer fire department had 5 ½ feet of water causing us to loose all of our communications. The ITDRC staff provided us with a high speed internet connection, laptops and a phone line. The Clendenin Volunteer Fire Department is forever grateful for the services and outstanding support the ITDRC provided to our members. Thank you Joe and Debbie!

Volunteer

Rating: 5

ITDRC has been a massive asset in the recovery of West Virginia after the 1,000 Year Flood in June of 2016. When my team of AmeriCorps members arrived in Nicholas County to set up a Volunteer Reception Center, ITDRC had already set up a high speed internet connection and brought several laptops and tablets for our use. Without this technology, our mission would have been almost impossible to complete on time. We were able to use the high speed internet and very fast laptops and iPads to track volunteers and work sites. With the help of ITDRC, volunteers and disaster teams can work quickly and efficiently to help those in need.

General Member of the Public

Rating: 5

In March of 2016, our town Deweyville, Texas, was destroyed by a historical flood. This group was on the scene immediately to help begin our recovery. I can't say enough to convey just how amazing they are. Everything that we needed was taken care of and then some. They don't show up just to utilize their skills and knowledge. They genuinely care about the people they are helping.

Client Served

Rating: 5

On Thursday, June 23, 2016, torrential rains brought devastating floods to many parts of West Virginia, washing away whole communities. By Sunday afternoon, the ITDRC bus had arrived at the Volunteer West Virginia offices in Charleston to set up the Crisis Cleanup system. For the past month volunteers have reported to our office to take calls from people needing help with cleanup. The ITDRC folks also quickly set up computers, phone lines and other needed technology in different parts of the state that allowed Volunteer Reception Centers to open and operate. National and local volunteer teams have been able to use the Crisis Cleanup system to locate and help many flood victims. We have taken hundreds of calls requesting assistance. The ITDRC team has been invaluable in helping coordinate response to those impacted by the flood. The team has responded to questions and promptly informed us of any missed calls so that they could be returned. We could not have done so much so quickly or so efficiently without them.

Client Served

Rating: 5

In June 23, 2016 our town, Clendenin WV, was hit with a record breaking flood. Our first responders were impacted and all of our office and equipment was destroyed. ITDRC pulled in and absolutely saved the day. I can never put into words how much they helped keep us afloat while we were trying to put ourselves back together. Clendenin WV and especially Clendenin Volunteer Fire Department will forever be grateful!!

Client Served

Rating: 5

In March, 2016 the Deweyville Elementary School where I am a teacher was destroyed when the Sabine River flooded. The Information Technology Disaster Resource Center came to Deweyville immediately. This team of volunteers helped us so much to ensure that our students were equipped with more than adequate technology. The members of the team that I interacted with were very professional and accommodating. They seemed to really enjoy what they do.

Professional with expertise in this field

Rating: 5

ITDRC Provided great technological equipment and support to the state of SC following the floods of 2015. The additional equipment provided allowed us to spin-up operations quickly, work from remote and/or disaster affected areas and collaborate effectively as a team. When creating disaster plans, securing appropriate back up technology often falls into the "would be nice, but don't have the money" category or worse, its not even considered in the plans. ITDRC solves the technology problem with their excellent bank of available resources and support.

3

Client Served

Rating: 5

In March of 2016 we experienced a catastrophic flood in Deweyville Texas. Not only did our town go underwater, we also lost our Elementary School and our Administration Offices. ITDRC arrived our our High School on the second day of the flood. They helped us set up communications for over 200 first responders operating out of my campus for two weeks. Then as we prepared to turn my campus into a Pre K through 12 school, they worked tirelessly turning every room in my building into an office or a classroom. Adding over 200 computers and numerous phone lines. They located equipment from industry and school districts. They then went about formatting and installing these resources all over our school. They worked 7 days a week and were instrumental in enabling Deweyville to reopen as a school district. They are an extraordinary team of professionals that freely give of their time unselfishly. I would recommend them far beyond any 5 star rating. They are truly angels amongst us. I am the High School Principal and worked with over 40 agencies during this crisis. ITDRC was the best, most effective, and most valuable agency that I worked with.

2

Client Served

Rating: 5

In March, Deweyville, TX, experienced catastrophic flooding. As a resident of Deweyville and employee of Deweyville ISD, both my home and place of employment had significant flood damage. Our school district lost an entire campus and about half of the employees had damage to their homes. Being a small, rural district, our resources were limited to begin with, but with this damage to our town... we were basically crippled. ITDRC came in and setup at Deweyville High School and proved invaluable in getting our district back up and running. They worked long hours, nights, weekends and even Easter Sunday... and always showed up to help with a smile. They cataloged and prepared hundreds of donated laptops and desktops for our teachers, staff and students. Any time we ran into a technology-related issue of any kind, they were there with a solution. ITDRC worked hand-in-hand with Region 5 Education Service Center's technology staff to setup new classrooms and computer labs. They networked all of the computers to workroom printers and found printers for classrooms. And this just scratches the surface of the assistance they provided to Deweyville ISD, volunteers and residents. ITDRC staff members are talented, kind, hardworking people. Without their help, our staff and students would not be able to return to school and begin getting back to a new normal. ITDRC staff are angels with skin on.

Volunteer

Rating: 5

The help provided by the ITDRC is invaluable to disaster recovery process. The tireless efforts by all ITDRC volunteers help to begin the healing by all those effected. It is so wonderful to know that such giving and caring people are out here trying to those who truly need helping. I don't think there are enough words to thank them enough for what they do.

Volunteer

Rating: 5

When we set up as a relief center after tornados devastated our area, we were lost in our efforts to become efficient and organized. When we were told about them, we had no idea that ITDRC would be such a blessing! They helped with everything IT related and so much more! They have an amazing network of friends and contacts! The team truly became part of our family! We certainly would not be in the place we are if they had not stepped in and helped us.

Luke12

Client Served

Rating: 5

ITDRC were lifesavers for our AmeriCorps-Disaster Response Team serving in Missouri on flood response and recovery. When hearing of our technological challenges with our operation here, a colleague of mine recommended I give them a call, and boy was I blown away by what services and support they could provide for our team at no cost. After talking with Joe and Deb on the phone, they realized our dire need and drove up from Texas the next day to provide us with tablets, laptops, Dish wireless internet and television, and phones. They also referred us to a few other providers that were able to get us things they didn't have. Overall, it was and has been a great experience and the AmeriCorps Disaster Response Team will look forward to partnering with them in the future!!