I know this review isn't meant to comment on the staff of Information Technology Disaster Resource Center (ITDRC). We are a very small volunteer relief/recovery group in East Texas - Caddo Lake Texas, Harrison and Marion county. Our office is borrowed from the Harrison county Judge and when we opened in March 2016 we had one computer and were using our cell phones for communication. This organization AND THEIR STAFF BASED IN FORT WORTH came swooping in after a long trip to the Carolinas disaster with an internet phone (we declined that) 3 computers and a printer/scanner/copier PLUS hooked us up with DISH internet. We've called them more than they would like to admit but their response has ALWAYS been quick, patient and accurate. We can't say enough good things about this organization and their staff. Put them in your Contacts. Caddo Lake Flood Recovery Volunteer Team
ITDRC has been an amazing partner to our organization, All Hands Volunteers. When southern Georgia was hit by a second round of tornadoes in late January, 2017, All Hands Volunteers was asked to set up three Volunteer Reception Centers, in three different counties, in the span of a week.
As soon as we were asked to organize these VRCs, we immediately called ITDRC, knowing they were the most knowledgeable and able organization to deploy quickly and help us get the job done. The team was fantastic, providing all the equipment and support that we needed, and all the centers were rolled out without a single hitch. We were able to register hundreds of volunteers a day, gathering the requisite information for the EMA to send to FEMA.
We would recommend ITDRC to any other organization and we look forward to working with them again in the future.
We would not have been successful in our disaster response without ITDRC. Without a doubt they are the glue that held us together. They provided all the equipment, maintenance, advice, and catered to any requests we had. Their services are top notch but the best part is those involved. Their volunteers work ridiculously hard, are super knowledgeable, and really care about what they are doing.
I am a big supporter and fan of ITDRC!
In late November 2016, fires in Sevier County, Tennessee devastated the community. ITDRC was instrumental in setting up the Volunteer Reception Center and the Call Center (and so many other parts of the response that I probably don't even know about!) with the equipment that it needed in order to help organize the response. It was my first disaster response and I was charged with helping to set up a survivor assistance hotline and start completing survivor intakes.
Were it not for ITDRC, the Call Center would have been impossible. The thousands of survivors we reached out to would have gone un-contacted. ITDRC set us up with all the equipment necessary and helped me troubleshoot every problem, big or small, along the way. I always felt that I was not alone and I knew I could call them at any time for advice or guidance.
Thank you for making my experience on my first deployment much easier. Thank you for setting up the call center (twice!) so that we could make sure that survivors knew how to find assistance. I could not imagine what we would have done without you. Can't wait for next deployment so I can see ITDRC again!
On June 23, 2016 Clendenin WV was devastated by flooding. The volunteer fire department had 5 ½ feet of water causing us to loose all of our communications. The ITDRC staff provided us with a high speed internet connection, laptops and a phone line. The Clendenin Volunteer Fire Department is forever grateful for the services and outstanding support the ITDRC provided to our members. Thank you Joe and Debbie!
ITDRC has been a massive asset in the recovery of West Virginia after the 1,000 Year Flood in June of 2016. When my team of AmeriCorps members arrived in Nicholas County to set up a Volunteer Reception Center, ITDRC had already set up a high speed internet connection and brought several laptops and tablets for our use. Without this technology, our mission would have been almost impossible to complete on time. We were able to use the high speed internet and very fast laptops and iPads to track volunteers and work sites. With the help of ITDRC, volunteers and disaster teams can work quickly and efficiently to help those in need.
In March of 2016, our town Deweyville, Texas, was destroyed by a historical flood. This group was on the scene immediately to help begin our recovery. I can't say enough to convey just how amazing they are. Everything that we needed was taken care of and then some. They don't show up just to utilize their skills and knowledge. They genuinely care about the people they are helping.
On Thursday, June 23, 2016, torrential rains brought devastating floods to many parts of West Virginia, washing away whole communities. By Sunday afternoon, the ITDRC bus had arrived at the Volunteer West Virginia offices in Charleston to set up the Crisis Cleanup system. For the past month volunteers have reported to our office to take calls from people needing help with cleanup. The ITDRC folks also quickly set up computers, phone lines and other needed technology in different parts of the state that allowed Volunteer Reception Centers to open and operate. National and local volunteer teams have been able to use the Crisis Cleanup system to locate and help many flood victims. We have taken hundreds of calls requesting assistance. The ITDRC team has been invaluable in helping coordinate response to those impacted by the flood. The team has responded to questions and promptly informed us of any missed calls so that they could be returned. We could not have done so much so quickly or so efficiently without them.
In June 23, 2016 our town, Clendenin WV, was hit with a record breaking flood. Our first responders were impacted and all of our office and equipment was destroyed. ITDRC pulled in and absolutely saved the day. I can never put into words how much they helped keep us afloat while we were trying to put ourselves back together. Clendenin WV and especially Clendenin Volunteer Fire Department will forever be grateful!!
In March, 2016 the Deweyville Elementary School where I am a teacher was destroyed when the Sabine River flooded. The Information Technology Disaster Resource Center came to Deweyville immediately. This team of volunteers helped us so much to ensure that our students were equipped with more than adequate technology. The members of the team that I interacted with were very professional and accommodating. They seemed to really enjoy what they do.