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2016 Top-Rated Nonprofit

Information Technology Disaster Resource Center Inc

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Nonprofit Overview

Causes: Disaster Aid, Disaster Preparedness & Relief Services

Mission: The ITDRC mission is to prepare and assist Communities with Technology Continuity and Recovery in times of disaster. We fulfill this mission through education, planning, and disaster response; by a dedicated Team of service oriented Volunteer IT Professionals and Corporate Partners

Results: ITDRC has provided no cost communications and technical resources to more than 100 communities after catastrophic events since 2009. We connect responders and survivors when the public communications infrastructure is down, and provide the technology resources communities need to organize disaster relief efforts and begin recovery. Each year, ITDRC volunteers provide thousands of hours of technical assistance to dozens of communities in crisis, utilizing our nationwide cache of Information, Communications, and Technology resources.

Target demographics: US Communities affected by natural or catastrophic disaster

Geographic areas served: Continental United States

Programs: Disaster Response - Emergency Communications Disaster Preparedness - Technology Continuity

Community Stories

67 Stories from Volunteers, Donors & Supporters

Stacey H.2

Client Served

Rating: 5

After being heavily impacted by Hurricane Michael (October 10, 2018), recovery efforts in rural Gadsden County were given an enormous boost thanks to the presence of ITDRC! With downed cell phone towers, utility outages, disrupted internet service and disrupted telephone landlines countywide, ITDRC’s presence was definitely our saving grace. Not only were their services & support beneficial to our residents, but our First Responders also. THANK YOU ITDRC!

Peggy K.1

Volunteer

Rating: 5

I was working a tornado in a small town in Nebraska. Their van pulled up. The services they offered to a small farming community were amazing. The expertise, knowledge, and dedication are top notch. Since then I have volunteered to help with their phone lines of disaster victims needing aid, worked on a few databases.

The national support they received and recognition from superior resources should say mountains of about the professionalism. All are volunteers, the best in their fields, devoting weeks in non-liveable areas helping others. Allowing others to communicate, connect and start to rebuild.

They are constantly monitoring events that could devastate areas. Constantly preparing in a moments notice. Also the companies the volunteer take leave from need, to be commended.

Volunteer

Rating: 5

ITDRC has an excellent mission being fulfilled by a group of amazing people. This all-volunteer organization brings connectivity to first responders and affected populations in disasters. Every time I deploy it is great to see the impact that can be made by providing WiFi, phones, or even things as simple as charging stations for cellular devices. I give this organization my highest endorsement - for both volunteers and donors.

Client Served

Rating: 5

ITDRC is an amazing team of professionals that are beyond compassionate and deeply dedicated to the mission of helping serve those in need. The Food Bank of the Rio Grande Valley handles all volunteer coordination and donations management via Annex T in the Emergency Management Plan for the two counties impacted by the recent floods . I had the pleasure of working with Debbie and Joe- during the floods that devastated our area this June- I was blessed to lead the food bank and work embedded with them by my side to help coordinate and gather crucial data to help with response logistics. They were ready with equipment, a "johnny on the spot" attitude and went above and beyond the call to make this happen. According to all of the VOAD teams involved, this was the best coordinated event in decades- this was only possible because of the awesome work of the ITDRC Team.! I am forever grateful to Joe, Debbie and the entire ITDRC team.!

JJs S L.

Professional with expertise in this field

Rating: 5

I do all of the resources work for dozens of nonprofits helping after Hurricane Harvey when my 2 y/o laptop died days before the FEMA relief ended. I was given ITDRC's info by one of my partner agencies and it could NOT have been better timed! By the time my laptop died for good, ITDRC delivered a WORKING laptop two days later! To say that we were thrilled is an understatement and the first order of business was a line of people desperate for housing. Thanks to ITDRC, we can make that happen! We are SUPER GRATEFUL for their help in keeping Chicks With Broomsticks Disaster Relief going after Harvey bc we couldn't have done it w/out ITDRC!

Volunteer

Rating: 5

I deployed with ITDRC (Information Disaster Recovery Center) to Puerto Rico to help re-establish Internet, E911 and telephone services after hurricane Maria. We worked at hospitals, clinics, emergency operation centers, libraries and community centers.

The 7 ITDRC volunteers were well supported by the resources organized ITDRC.

Southwest Air provided flights and airfreight to Puerto Rico.
FEMA provided accommodations on a ship, food, and fuel.
Dish/Hughes provided satellite Internet service. (along with installation technicians)
Fortinet provided routers.
Ruckus provided wireless access point
Google provided satellite phones (and volunteers)
Dell provided Chromebooks (and volunteers)

None of this would have been possible without ITDRC's organization!

Picture is of a working Emergency Dispatch stations that had not been functional since the Hurricane 7 weeks earlier.

DA K.

Volunteer

Rating: 5

I deployed to Puerto Rico with the ITDRC in response to Hurricane Maria. To say the least, I was very impressed. I have worked with many professional and volunteer organizations, the ITDRC is one of the finest organizations I have worked with. The people in the ITDRC are extremely caring and community oriented. We worked directly with the community, social, and government agencies to determine how our assets would provide maximum benefit for the community as a whole. I do not have to ask myself if we made an impact when I was in Puerto Rico....I know we did. I pledged to deploy with them again, and have made good on that promise.

Mike S.2

Volunteer

Rating: 5

Shortly after Hurricane Maria deviatated Puerto Rico, ITDRC deployed teams to Puerto Rico in support of the recovery effort. Through all the planning and coordination, the ITDRC teams that rotated through had an important, impactful mission and provided a critical service on the island.

The teams success relied around their ability to integrate in and understand the needs of local agencies. A “grassroots,” approach of talking with locals and spending time with various entities to understand their needs, while also showing a true sense of compassion for their situation.

Curt M.

Client Served

Rating: 5

ITDRC is one of the most professional and efficient non-profits out there. They bring the most essential pieces of recovery to the table - communications and connectivity.

In early April 2017 our community experienced catastrophic flooding that left us with no landlines, cell phones, or internet in our community and forced us out of our government offices. I will never forget when I walked up to MTU2 and found out what they could do to help. Within 48 hours of the arrival of ITDRC they had our entire county government connected and operational in our temporary facility. They did everything from running wire to providing and configuring equipment. The biggest thing they did was lift a huge burden from our shoulders.

I highly recommend you consider donating to this professional organization and if they ever show up after a disaster welcome them with open arms. They are there to help.

Professional with expertise in this field

Rating: 5

ITDRC was very helpful and professional by assisting the Incident Management Team in Rockport, TX after Hurricane Harvey made landfall. The ITDRC team was quick to respond to the request of internet services for the Public Information Officers (PIO) group needing this capability with limited cell phone service. Provided internet/wifi service allowed PIOs to research and find answers for the general public who were severely impacted. We are greatly appreciative of the ITDRC team's support!

General Member of the Public

Rating: 5

The people in this organization are wonderful. They came into our little town of Van Buren, MO after the flood, to help those in need in anyway they could. They helped me, and my family, by coming in to my office to install my security system, reroute my internet wires, and even donated a used printer when mine was ruined due to flood waters. They did ALL of this in two days time, because I was on a deadline to reopen to serve our community. I cannot thank them enough for going above and beyond to help me and our community in such a time of need.

Thanks again!
Sherry C.

Volunteer

Rating: 5

I know this review isn't meant to comment on the staff of Information Technology Disaster Resource Center (ITDRC). We are a very small volunteer relief/recovery group in East Texas - Caddo Lake Texas, Harrison and Marion county. Our office is borrowed from the Harrison county Judge and when we opened in March 2016 we had one computer and were using our cell phones for communication. This organization AND THEIR STAFF BASED IN FORT WORTH came swooping in after a long trip to the Carolinas disaster with an internet phone (we declined that) 3 computers and a printer/scanner/copier PLUS hooked us up with DISH internet. We've called them more than they would like to admit but their response has ALWAYS been quick, patient and accurate. We can't say enough good things about this organization and their staff. Put them in your Contacts. Caddo Lake Flood Recovery Volunteer Team

Client Served

Rating: 5

ITDRC has been an amazing partner to our organization, All Hands Volunteers. When southern Georgia was hit by a second round of tornadoes in late January, 2017, All Hands Volunteers was asked to set up three Volunteer Reception Centers, in three different counties, in the span of a week.

As soon as we were asked to organize these VRCs, we immediately called ITDRC, knowing they were the most knowledgeable and able organization to deploy quickly and help us get the job done. The team was fantastic, providing all the equipment and support that we needed, and all the centers were rolled out without a single hitch. We were able to register hundreds of volunteers a day, gathering the requisite information for the EMA to send to FEMA.

We would recommend ITDRC to any other organization and we look forward to working with them again in the future.

Client Served

Rating: 5

We would not have been successful in our disaster response without ITDRC. Without a doubt they are the glue that held us together. They provided all the equipment, maintenance, advice, and catered to any requests we had. Their services are top notch but the best part is those involved. Their volunteers work ridiculously hard, are super knowledgeable, and really care about what they are doing.

I am a big supporter and fan of ITDRC!

Devon7

Client Served

Rating: 5

In late November 2016, fires in Sevier County, Tennessee devastated the community. ITDRC was instrumental in setting up the Volunteer Reception Center and the Call Center (and so many other parts of the response that I probably don't even know about!) with the equipment that it needed in order to help organize the response. It was my first disaster response and I was charged with helping to set up a survivor assistance hotline and start completing survivor intakes.

Were it not for ITDRC, the Call Center would have been impossible. The thousands of survivors we reached out to would have gone un-contacted. ITDRC set us up with all the equipment necessary and helped me troubleshoot every problem, big or small, along the way. I always felt that I was not alone and I knew I could call them at any time for advice or guidance.

Thank you for making my experience on my first deployment much easier. Thank you for setting up the call center (twice!) so that we could make sure that survivors knew how to find assistance. I could not imagine what we would have done without you. Can't wait for next deployment so I can see ITDRC again!

Client Served

Rating: 5

On June 23, 2016 Clendenin WV was devastated by flooding. The volunteer fire department had 5 ½ feet of water causing us to loose all of our communications. The ITDRC staff provided us with a high speed internet connection, laptops and a phone line. The Clendenin Volunteer Fire Department is forever grateful for the services and outstanding support the ITDRC provided to our members. Thank you Joe and Debbie!

Volunteer

Rating: 5

ITDRC has been a massive asset in the recovery of West Virginia after the 1,000 Year Flood in June of 2016. When my team of AmeriCorps members arrived in Nicholas County to set up a Volunteer Reception Center, ITDRC had already set up a high speed internet connection and brought several laptops and tablets for our use. Without this technology, our mission would have been almost impossible to complete on time. We were able to use the high speed internet and very fast laptops and iPads to track volunteers and work sites. With the help of ITDRC, volunteers and disaster teams can work quickly and efficiently to help those in need.

General Member of the Public

Rating: 5

In March of 2016, our town Deweyville, Texas, was destroyed by a historical flood. This group was on the scene immediately to help begin our recovery. I can't say enough to convey just how amazing they are. Everything that we needed was taken care of and then some. They don't show up just to utilize their skills and knowledge. They genuinely care about the people they are helping.

Client Served

Rating: 5

On Thursday, June 23, 2016, torrential rains brought devastating floods to many parts of West Virginia, washing away whole communities. By Sunday afternoon, the ITDRC bus had arrived at the Volunteer West Virginia offices in Charleston to set up the Crisis Cleanup system. For the past month volunteers have reported to our office to take calls from people needing help with cleanup. The ITDRC folks also quickly set up computers, phone lines and other needed technology in different parts of the state that allowed Volunteer Reception Centers to open and operate. National and local volunteer teams have been able to use the Crisis Cleanup system to locate and help many flood victims. We have taken hundreds of calls requesting assistance. The ITDRC team has been invaluable in helping coordinate response to those impacted by the flood. The team has responded to questions and promptly informed us of any missed calls so that they could be returned. We could not have done so much so quickly or so efficiently without them.

Client Served

Rating: 5

In June 23, 2016 our town, Clendenin WV, was hit with a record breaking flood. Our first responders were impacted and all of our office and equipment was destroyed. ITDRC pulled in and absolutely saved the day. I can never put into words how much they helped keep us afloat while we were trying to put ourselves back together. Clendenin WV and especially Clendenin Volunteer Fire Department will forever be grateful!!