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Sound Community Services Inc

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Nonprofit Overview

Causes: Mental Health, Mental Health Treatment

Mission: To deliver comprehensive, recovery-focused services in a person-centered, outcome driven and responsive environment, respectful of the diversity and individual needs within the community.

Programs: New london outpatient - provides outpatient individual and group counseling, intensive outpatient day treatment, medication management and assessment services. The program also operates the cssd and federal probation contracts from this location.

yas right of passage program - a residential program that works primarily with young adults (18-25) who are diagnosed with a form of autism, pdd, aspergers, etc. In combination with an axis i diagnosis. The focus of the program is to teach and mentor these young adults and assist them and their families with achieving goals that they never thought they would be able to reach.

supervised apartment program - is a residential supported apartment program housing 21 individuals in single and two bedroom apartments and affording 24 / 7 staffing on the premise. The program is for adults 18+ with severe and persistent illness that require the supports and skills training in order to rehabilitated or habilitate the skills needed for independent living in the community. The program is staffed with an on-site program manager who oversees the day to day operations, a case manager who provides the case management needs of the 21 clients residing in the program, a rehabilitation specialist to teach skills development and support community integration and mental health workers to provide oversight, support and skills development.

Community Stories

8 Stories from Volunteers, Donors & Supporters

1 letshelp

Former staff

Rating: 5

I love this agency. After years of leadership by a person that did nothing to improve the agency, a culture of non-services lived. Under the new leadership, people are now getting what they need to be better employees and there are expectations that we all will focus out attention on the people we serve. Something we need direction, expectations and healthy boundaries. If lazy overpaid people think they and just not serve, this is not the place to work. The new CEO is a visionary who has awaken the staff, clients and agency with his leadership that leads from the heart, but at the same time pushes his staff to be accountable, and creative.


General Member of the Public

Rating: 1

I was a client served for over 4 years with high staff turnover. Then I was hired in a peer position, retaliated against by co-workers due to stigma, bullied by my supervisor and then terminated for advocating in the community for a client that was being taken advantage of financially by another medical provider.

Lyndon M.


Rating: 5

As a person in Recovery and a member of the "Ten Year Plan to End Homelessness" I have found Sound Community to be the only agency with wrap around services, Housing, Safety Net, Income and Employment.


Board Member

Rating: 5

I can't be more proud of an organization than I am of Sound Community Services, having served on the board of directors since 1998 and as chairman for 3years until 2010. After being witness to friends and family members suffering from various mental illnesses(manic depression, paranoia followed by substance abuse resulting in several deaths and suicide attempts) and failed treatments , I grabbed at the opportunity to serve and try to make a small difference. I thought the intent of the non-profit of helping adults adapt back into the community both socially and possibly employment wise was wonderful. Immediately after I joined the board of First Step Inc. trajedy struck with the murder of a manager. But our board showed it's mettle in leadership by supporting improved treatment, improving safeguards for our employees and clients, community education about our organization and mental illness, and merging First Step Inc.(case management) and IBH(clinical side) into Sound Community Services Inc. in 2005 with the result of providing seamless care for our clients.Our board was formed by merging both boards but quickly took on it's own personality. With the direction of our CEO Dr. Gail Lawson we have perfomed the merger, in process of moving our day program, the Oasis Center,to a better andlarger facility,have an in-house pharmacy,moved the Norwich clinic to a newer facility, expanded housing, and in the process of acquiring a building to better house SCS. I am also extermely proud of the development of our fundraising aspects of the board. We have many members actively involved.One example of usage of the money raise is to send two clints to High Hopes for therapeutic riding. Oter monies will be used for capital expenses.The saddest part is that I am off the board for one year after serving three cosecutive 3 year terms! But I do volunteer on some committees.

Review from Guidestar


Rating: 5

As a Board member since 2003, I am always delighted to have a chance to speak on behalf of Sound Community Services. When I originally joined the Board, it was my intention to serve a 3-year stint and then move on. Now, 8 years later, with the exception of a one-year hiatus required after every 9 years of service, I am committed to SCSI for as long as I am able. I have been a marriage and family therapist in private practice for nearly 30 years, and in that capacity, have had occasion to work with clients who, either themselves or their families, have been consumers of the many and varied services of SCSI. Time and again, both in my practice and as a Board member I have had the oppportunity to witness both the professional skill and the human compassion of the excellent staff at SCSI. In my experience, they are an exceptional team.

Review from Guidestar


Rating: 4

A few months ago I attended a fund raiser for this organization. The persons involved with the event were very helpful, friendly and responsible. They were attentive to their guests and their tasks at hand. From my brief interactions I could see the volumteers were very dedicated to their organization and seemed committed to their cause. they seem to have a deep and valuable sense of community. That is a valuable thing.

Review from Guidestar


Rating: 5

I have been on the board of Sound Community Services since 2004 and I have been the secretary since 2007. My day job is as a neuroscientist, so to me it made sense to volunteer my time with an organization that provides practical help to the people afflicted with the disorders that I study. It has been my great pleasure to experience the caring and dedication of the members of the board with the majority of them serving three consecutive three year terms and then taking the mandatory year off only to return again. I think that speaks to everyone's commitment to the cause of caring for people with mental health issues.

I have also had the priviledge to meet with many of the employees of SCS and have seen their dedication first hand. They are obviously passionate about what they do and I hope to continue to work with and learn from them for years to come.

Review from Guidestar

Professional with expertise in this field

Rating: 5

I have worked in a software vendor capacity with Sound Community Services over the last 8 months. It is always mentioned that healthcare in general is slow to change, and this belief is probably even more profound for the behavioral health community. Gail Lawson and her team at Sound are an exception to this widely-held belief. They have creatively used technology to drive greater productivity but, more importantly, to deliver high quality care to those societal members most in need. They possess great attitudes, are enthusiastic about their mission, and deliver a great service to their clients. One doesn't run across high-performing and ethical organizations very often, so it leaves a lasting impression when you do come across one. Sound Community Services has certainly made a lasting impression on me.

Review from Guidestar