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2019 Top-Rated Nonprofit

Sound Community Services Inc

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Nonprofit Overview

Mission: To deliver comprehensive, recovery-focused services in a person-centered, outcome driven and responsive environment, respectful of the diversity and individual needs within the community.

Programs: New london outpatient - provides outpatient individual and group counseling, intensive outpatient day treatment, medication management and assessment services. The program also operates the cssd and federal probation contracts from this location.

yas right of passage program - a residential program that works primarily with young adults (18-25) who are diagnosed with a form of autism, pdd, aspergers, etc. In combination with an axis i diagnosis. The focus of the program is to teach and mentor these young adults and assist them and their families with achieving goals that they never thought they would be able to reach.

supervised apartment program - is a residential supported apartment program housing 21 individuals in single and two bedroom apartments and affording 24 / 7 staffing on the premise. The program is for adults 18+ with severe and persistent illness that require the supports and skills training in order to rehabilitated or habilitate the skills needed for independent living in the community. The program is staffed with an on-site program manager who oversees the day to day operations, a case manager who provides the case management needs of the 21 clients residing in the program, a rehabilitation specialist to teach skills development and support community integration and mental health workers to provide oversight, support and skills development.

Community Stories

30 Stories from Volunteers, Donors & Supporters

Professional with expertise in this field

Rating: 5

I am so happy to be a part of this phenomenal organization. The commitment to the overall well-being and success of the amazing clients and staff is inspiring!

2

Professional with expertise in this field

Rating: 5

Sound Community Services offers exceptional wrap around care. They are always open to feedback and finding new inventive ways support the community. I am honored to be apart of the team!

3

Professional with expertise in this field

Rating: 5

I have been employed for almost 2 years new. My experience has been nothing short of amazing. Never would I have thought that my personal development would be taken so seriously. I have been attending trainings, provided by leaders in the agency who model leadership like no others. The commitment to clients has created a real feeling of "community" and this makes coming to work such a pleasure

3

Advisor

Rating: 5

This agency continues to amaze me. Their ability to grow and serve our community is making change in areas that have been lacking for years. Tackling hard issues like mental health and substance abuse issues for young adults is amazing.

3

General Member of the Public

Rating: 5

Amazing agency that continues to increase the quality of excellence to the community. Their staff are focused on results and the health of the community is feeling their services in a very positive manner

Previous Stories
3

General Member of the Public

Rating: 5

This agency is has made amazing progress to have a positive impact on the community. Their quality of serves leads the field and their CEO has been awarded recognition for his leadership. Sound Community Services is becoming the agency that all should aspire to be.

3

Professional with expertise in this field

Rating: 5

I am truly impressed by the way in which the staff at Sound Community Services live it's mission and values on a daily basis. The service innovation and systems integration efforts that are being utilized to better support the individuals served by the agency are particularly exciting. The strong relationships, growth opportunities, and success stories shared by both staff and clients at Sound Community Services demonstrate just how special the role of this agency is in the local community!

3

Professional with expertise in this field

Rating: 5

The staff as Sound are incredible! They come to work each and every day filled with compassion and dedication to ensure that they are always doing their best to meet the needs of their clients. When you walk through the halls, you are always greeted with kindness and a smile from staff and clients. It really is an inspiring and fulfilling place to work.

3

Professional with expertise in this field

Rating: 5

I have worked at SCSI for many years. SCSI allows its employees to be creative as well as take on special '" above and beyond projects ". Other non-profits I worked for had managers that considered going above and beyond or being creative as a threat to their turf. SCSI wants you to have a meaningful work experience, to take part in social change and to have impact on those we serve. Growth is nourished at SCSI and there is an absence of favoritism.

3

Professional with expertise in this field

Rating: 5

I continue to be inspired by this organization and could not feel more proud to work here with such talented staff toward the same mission in serving our clients and the community! The clinical treatment and wrap around service and care provided is second to none. I’m thankful every day for the work I get to do in a creative and innovative environment!

Previous Stories
4

Professional with expertise in this field

Rating: 5

I joined SCSI 6 months ago and it was one of the wisest decisions I ever made!!! I have the honor and pleasure of developing and enhancing clinical programs to best serve our clients and our community. I have never worked in a place where you can find the CEO high fiving clients as he walks into the building because he takes the time to KNOW the clients we all serve! Everyone jumps in and everyone has the same vision, and that is to do our very best to create access for more community members to receive a variety of services so they can live their lives to the fullest! WE are all a team here and I am so fortunate to be a part of this agency and this community! ~ Director of Outpatient Services

4

Client Served

Rating: 5

I have bee a client receiving services over the past year. The staff there in the residential and outpatient clinic have saved my life. The IOP clinical staff helped me to move forward and have the courage to make change so I can have a meaningful life.

Previous Stories
5

Professional with expertise in this field

Rating: 5

Sound Community Services is an agency that has navigated through a tough transition over the past few years. Gino DeMaio, CEO has to make difficult decisions regarding the replacement of underperforming staff who are not committed to bringing in professional, client-focused who are focused on outcomes and a better future.
Gino DeMaio has also instilled a new vision, a new level of transparency across the agency.

Having to overcome the negative legacy left by the last leader, Gino DeMaio and his team have given new hope to the community.

Review from Guidestar

4

Professional with expertise in this field

Rating: 5

Sound Community continues to grow and have impact in ways that other non profit do not in Southeastern CT. Their young adult services is changing lives for young adults where other systems have failed them. Thank you SCSI for the work you do!

2

Board Member

Rating: 5

I'm so proud of the leadership that has taken place at this agency over the past few years. They are mission-driven, filled with passion and focused on the greater good of those dealing with mental health and substance issues.

I'm honored to be part of the Board.

3

Client Served

Rating: 5

As a client served by SCSI, my life has improved in ways too great to try to express. I went for being depressed to the degree that I could not even leave my apartment to having a job, being a volunteer and now I am returning back to school. My case manager, clinician and other staff at Oasis have saved my life.

Thank you

3

Professional with expertise in this field

Rating: 5

Sound Community is an organization that provides people with hope. Anybody who has or has been impacted by mental health challenges and/or substance abuse recovery can join the Sound community and be met where they are at and accepted for who they are. The entire team at Sound is truly dedicated to making sure all clients have the best resources available to them. This is done by creating a truly integrated service model through which everybody who walks through the doors is evaluated and offered the opportunity to participate in a full range of support services. Whether people want to engage in case management, medication management, individual or group therapy, intensive outpatient work, employment support, residential programs, young adult programming or social/community activities, Sound's staff will make those in-house connections and create a customized care plan to meet those needs.
Sound has gone through many challenges and changes over its lifetime and has now hit a new level of integration, community engagement and colleague support that directly correlates to powerful, long-lasting community health and wellness. Whether it is partnering with Mitchell College, working along side other service agencies or advocating at the state Capital, Sound is leading the way in raising up those on the margins and bringing them into the center of society. It's amazing to be a part of such a powerful transformation!
Sound is what it is today because of the staff. Full of energy, passion and a deep commitment to social change, their work transcends day-to-day activities and is truly in their blood. The people who work at Sound do so because they want to be a part of changing perceptions around those with behavioral health and substance abuse recovery challenges. This is done through clinical, medical, residential and community work as well as education, advocacy and engagement across New London County. You will find no better representation of fulfilling a mission to improve the community than Sound Community Services!

2

Professional with expertise in this field

Rating: 5

Sound Community Service is an amazing place to work. We work hard to empower our clients and help them succeed. We empower our staff to show their full potential.

4

Professional with expertise in this field

Rating: 5

Sound is an incredible resource in the New London Community. They are a place where individuals with mental and behavioral health needs and substance abuse needs go to find supports and tools to help them in their unique paths to recovery. I have personally witness struggling individuals find happiness and health in was they never thought possible. In addition to helping their clients, they are also an incredible place to work. Staff are valued, encouraged, and given the opportunity to become their best selves. I am proud to be a part of the Sound Community and to make an impact on the lives of others.

4

Professional with expertise in this field

Rating: 5

SCSI is a great place to have all the help one may need under one roof. Whether someone needs help with housing, employment, socialization, medication support, or therapy, there is such an array of services.

4

Professional with expertise in this field

Rating: 5

I have had the pleasure of working at SCSI for 7 years. During that time I have been treated fairly, had my thoughts and ideas encouraged and supported, and given many opportunities to advance my career. SCSI nurtures the development of their staff and has a deliberate approach towards consistent agency improvement.

The people served at SCSI are treated as part of a family, without stigma. Every attempt is made by SCSI to serve our customers with dignity, respect, empathy, and to support them on their journey of recovery.

4

Volunteer

Rating: 5

I have had the pleasure to work with the clients from the Oasis Center to help beautify our beloved Ocean Beach Park in New London. their willingness to give back to the community is amazing and their leadership recognized their efforts by memorializing these efforts in a beautiful stone bench dedicated to the Oasis Center.

5 letshelp

Former staff

Rating: 5

I love this agency. After years of leadership by a person that did nothing to improve the agency, a culture of non-services lived. Under the new leadership, people are now getting what they need to be better employees and there are expectations that we all will focus out attention on the people we serve. Something we need direction, expectations and healthy boundaries. If lazy overpaid people think they and just not serve, this is not the place to work. The new CEO is a visionary who has awaken the staff, clients and agency with his leadership that leads from the heart, but at the same time pushes his staff to be accountable, and creative.