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2018 Top-Rated Nonprofit

Sound Community Services Inc

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Nonprofit Overview

Causes: Mental Health, Mental Health Treatment

Mission: To deliver comprehensive, recovery-focused services in a person-centered, outcome driven and responsive environment, respectful of the diversity and individual needs within the community.

Programs: New london outpatient - provides outpatient individual and group counseling, intensive outpatient day treatment, medication management and assessment services. The program also operates the cssd and federal probation contracts from this location.

yas right of passage program - a residential program that works primarily with young adults (18-25) who are diagnosed with a form of autism, pdd, aspergers, etc. In combination with an axis i diagnosis. The focus of the program is to teach and mentor these young adults and assist them and their families with achieving goals that they never thought they would be able to reach.

supervised apartment program - is a residential supported apartment program housing 21 individuals in single and two bedroom apartments and affording 24 / 7 staffing on the premise. The program is for adults 18+ with severe and persistent illness that require the supports and skills training in order to rehabilitated or habilitate the skills needed for independent living in the community. The program is staffed with an on-site program manager who oversees the day to day operations, a case manager who provides the case management needs of the 21 clients residing in the program, a rehabilitation specialist to teach skills development and support community integration and mental health workers to provide oversight, support and skills development.

Community Stories

19 Stories from Volunteers, Donors & Supporters

Board Member

Rating: 5

I'm so proud of the leadership that has taken place at this agency over the past few years. They are mission-driven, filled with passion and focused on the greater good of those dealing with mental health and substance issues.

I'm honored to be part of the Board.

1

Client Served

Rating: 5

As a client served by SCSI, my life has improved in ways too great to try to express. I went for being depressed to the degree that I could not even leave my apartment to having a job, being a volunteer and now I am returning back to school. My case manager, clinician and other staff at Oasis have saved my life.

Thank you

1

General Member of the Public

Rating: 5

This agency is has made amazing progress to have a positive impact on the community. Their quality of serves leads the field and their CEO has been awarded recognition for his leadership. Sound Community Services is becoming the agency that all should aspire to be.

1

Professional with expertise in this field

Rating: 5

Sound Community is an organization that provides people with hope. Anybody who has or has been impacted by mental health challenges and/or substance abuse recovery can join the Sound community and be met where they are at and accepted for who they are. The entire team at Sound is truly dedicated to making sure all clients have the best resources available to them. This is done by creating a truly integrated service model through which everybody who walks through the doors is evaluated and offered the opportunity to participate in a full range of support services. Whether people want to engage in case management, medication management, individual or group therapy, intensive outpatient work, employment support, residential programs, young adult programming or social/community activities, Sound's staff will make those in-house connections and create a customized care plan to meet those needs.
Sound has gone through many challenges and changes over its lifetime and has now hit a new level of integration, community engagement and colleague support that directly correlates to powerful, long-lasting community health and wellness. Whether it is partnering with Mitchell College, working along side other service agencies or advocating at the state Capital, Sound is leading the way in raising up those on the margins and bringing them into the center of society. It's amazing to be a part of such a powerful transformation!
Sound is what it is today because of the staff. Full of energy, passion and a deep commitment to social change, their work transcends day-to-day activities and is truly in their blood. The people who work at Sound do so because they want to be a part of changing perceptions around those with behavioral health and substance abuse recovery challenges. This is done through clinical, medical, residential and community work as well as education, advocacy and engagement across New London County. You will find no better representation of fulfilling a mission to improve the community than Sound Community Services!

Professional with expertise in this field

Rating: 5

Sound Community Service is an amazing place to work. We work hard to empower our clients and help them succeed. We empower our staff to show their full potential.

2

Professional with expertise in this field

Rating: 5

Sound is an incredible resource in the New London Community. They are a place where individuals with mental and behavioral health needs and substance abuse needs go to find supports and tools to help them in their unique paths to recovery. I have personally witness struggling individuals find happiness and health in was they never thought possible. In addition to helping their clients, they are also an incredible place to work. Staff are valued, encouraged, and given the opportunity to become their best selves. I am proud to be a part of the Sound Community and to make an impact on the lives of others.

2

Professional with expertise in this field

Rating: 5

SCSI is a great place to have all the help one may need under one roof. Whether someone needs help with housing, employment, socialization, medication support, or therapy, there is such an array of services.

2

Professional with expertise in this field

Rating: 5

I joined SCSI 6 months ago and it was one of the wisest decisions I ever made!!! I have the honor and pleasure of developing and enhancing clinical programs to best serve our clients and our community. I have never worked in a place where you can find the CEO high fiving clients as he walks into the building because he takes the time to KNOW the clients we all serve! Everyone jumps in and everyone has the same vision, and that is to do our very best to create access for more community members to receive a variety of services so they can live their lives to the fullest! WE are all a team here and I am so fortunate to be a part of this agency and this community! ~ Director of Outpatient Services

2

Professional with expertise in this field

Rating: 5

I have had the pleasure of working at SCSI for 7 years. During that time I have been treated fairly, had my thoughts and ideas encouraged and supported, and given many opportunities to advance my career. SCSI nurtures the development of their staff and has a deliberate approach towards consistent agency improvement.

The people served at SCSI are treated as part of a family, without stigma. Every attempt is made by SCSI to serve our customers with dignity, respect, empathy, and to support them on their journey of recovery.

2

Volunteer

Rating: 5

I have had the pleasure to work with the clients from the Oasis Center to help beautify our beloved Ocean Beach Park in New London. their willingness to give back to the community is amazing and their leadership recognized their efforts by memorializing these efforts in a beautiful stone bench dedicated to the Oasis Center.

2

Professional with expertise in this field

Rating: 5

Sound Community Services is an agency that has navigated through a tough transition over the past few years. Gino DeMaio, CEO has to make difficult decisions regarding the replacement of underperforming staff who are not committed to bringing in professional, client-focused who are focused on outcomes and a better future.
Gino DeMaio has also instilled a new vision, a new level of transparency across the agency.

Having to overcome the negative legacy left by the last leader, Gino DeMaio and his team have given new hope to the community.

Review from Guidestar

3 letshelp

Former staff

Rating: 5

I love this agency. After years of leadership by a person that did nothing to improve the agency, a culture of non-services lived. Under the new leadership, people are now getting what they need to be better employees and there are expectations that we all will focus out attention on the people we serve. Something we need direction, expectations and healthy boundaries. If lazy overpaid people think they and just not serve, this is not the place to work. The new CEO is a visionary who has awaken the staff, clients and agency with his leadership that leads from the heart, but at the same time pushes his staff to be accountable, and creative.

4

General Member of the Public

Rating: 1

I was a client served for over 4 years with high staff turnover. Then I was hired in a peer position, retaliated against by co-workers due to stigma, bullied by my supervisor and then terminated for advocating in the community for a client that was being taken advantage of financially by another medical provider.

2 Lyndon M.

Volunteer

Rating: 5

As a person in Recovery and a member of the "Ten Year Plan to End Homelessness" I have found Sound Community to be the only agency with wrap around services, Housing, Safety Net, Income and Employment.

3

Board Member

Rating: 5

I can't be more proud of an organization than I am of Sound Community Services, having served on the board of directors since 1998 and as chairman for 3years until 2010. After being witness to friends and family members suffering from various mental illnesses(manic depression, paranoia followed by substance abuse resulting in several deaths and suicide attempts) and failed treatments , I grabbed at the opportunity to serve and try to make a small difference. I thought the intent of the non-profit of helping adults adapt back into the community both socially and possibly employment wise was wonderful. Immediately after I joined the board of First Step Inc. trajedy struck with the murder of a manager. But our board showed it's mettle in leadership by supporting improved treatment, improving safeguards for our employees and clients, community education about our organization and mental illness, and merging First Step Inc.(case management) and IBH(clinical side) into Sound Community Services Inc. in 2005 with the result of providing seamless care for our clients.Our board was formed by merging both boards but quickly took on it's own personality. With the direction of our CEO Dr. Gail Lawson we have perfomed the merger, in process of moving our day program, the Oasis Center,to a better andlarger facility,have an in-house pharmacy,moved the Norwich clinic to a newer facility, expanded housing, and in the process of acquiring a building to better house SCS. I am also extermely proud of the development of our fundraising aspects of the board. We have many members actively involved.One example of usage of the money raise is to send two clints to High Hopes for therapeutic riding. Oter monies will be used for capital expenses.The saddest part is that I am off the board for one year after serving three cosecutive 3 year terms! But I do volunteer on some committees.

Review from Guidestar

2

Volunteer

Rating: 5

As a Board member since 2003, I am always delighted to have a chance to speak on behalf of Sound Community Services. When I originally joined the Board, it was my intention to serve a 3-year stint and then move on. Now, 8 years later, with the exception of a one-year hiatus required after every 9 years of service, I am committed to SCSI for as long as I am able. I have been a marriage and family therapist in private practice for nearly 30 years, and in that capacity, have had occasion to work with clients who, either themselves or their families, have been consumers of the many and varied services of SCSI. Time and again, both in my practice and as a Board member I have had the oppportunity to witness both the professional skill and the human compassion of the excellent staff at SCSI. In my experience, they are an exceptional team.

Review from Guidestar

2

Donor

Rating: 4

A few months ago I attended a fund raiser for this organization. The persons involved with the event were very helpful, friendly and responsible. They were attentive to their guests and their tasks at hand. From my brief interactions I could see the volumteers were very dedicated to their organization and seemed committed to their cause. they seem to have a deep and valuable sense of community. That is a valuable thing.

Review from Guidestar

2

Volunteer

Rating: 5

I have been on the board of Sound Community Services since 2004 and I have been the secretary since 2007. My day job is as a neuroscientist, so to me it made sense to volunteer my time with an organization that provides practical help to the people afflicted with the disorders that I study. It has been my great pleasure to experience the caring and dedication of the members of the board with the majority of them serving three consecutive three year terms and then taking the mandatory year off only to return again. I think that speaks to everyone's commitment to the cause of caring for people with mental health issues.

I have also had the priviledge to meet with many of the employees of SCS and have seen their dedication first hand. They are obviously passionate about what they do and I hope to continue to work with and learn from them for years to come.

Review from Guidestar

3

Professional with expertise in this field

Rating: 5

I have worked in a software vendor capacity with Sound Community Services over the last 8 months. It is always mentioned that healthcare in general is slow to change, and this belief is probably even more profound for the behavioral health community. Gail Lawson and her team at Sound are an exception to this widely-held belief. They have creatively used technology to drive greater productivity but, more importantly, to deliver high quality care to those societal members most in need. They possess great attitudes, are enthusiastic about their mission, and deliver a great service to their clients. One doesn't run across high-performing and ethical organizations very often, so it leaves a lasting impression when you do come across one. Sound Community Services has certainly made a lasting impression on me.

Review from Guidestar