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2020 Top-Rated Nonprofit

CROSSROADS OF MICHIGAN

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Nonprofit Overview

Causes: Employment, Job Training, Nonprofit Management

Mission: TO PROVIDE COUNSELING AND JOB TRAINING SERVICES FOR THE NEEDY, UNEMPLOYED, HOMELESS AND ELDERLY, AND TO OPERATE A SOUP KITCHEN.

Target demographics: the community at large by providing emergency assistance, advocacy and counseling to any family or person in need.

Direct beneficiaries per year: In 2019, Crossroads distributed 32,485 diapers to families in need. Crossroads distributed 226,224 pounds of food, one bag at a time in 2019. Crossroads spent $8,278 to help clients with work uniforms, eyeglasses and certification applications. Crossroads spent $39,895 for documentation and advocating on behalf of clients to get official picture identification cards and birth certificates. Crossroads spent $2,591 on prescription medications and spent $39,242 on local bus fare for medical appointments and job interviews. Crossroads served 30,814 meals in our Sunday Soup Kitchen.

Geographic areas served: Detroit

Programs: Crossroads of Michigan is a social service outreach agency with two locations in Detroit. Founded in 1971, Crossroads exists to support the community at large by providing emergency assistance, advocacy and counseling to any family or person in need. 14,294 individuals received counseling services in 2019. The organization provide funds and guidance necessary to secure photo identification and birth certificates to ensure access to housing and social service programs. the organization provides emergency supplies and services - food, clothing, prescriptions (on a one-time basis), and transportation. The organization operates a food pantry and a children's summer free lunch program. The organization provides funds to transport at risk families fleeing from domestic violence. The food pantry distributed 226,224 lbs of food to needy individuals in 2019. The summer lunch program served 2,259 meals in 2019. The goals of Crossroads Employment Office are to help clients move beyond employment barriers and find and keep a job. We assist clients in acquiring new knowledge and skills in a variety of employment areas including financial literacy and interpersonal dynamics. In 2019, Crossroads had 2,486 visits in our Employment Office. The organization provide funds and guidance necessary to secure photo identification to ensure access to jobs. The organization provides funds for transportation for job placement purposes. Crossroads Parenting Support Program meets weekly to discuss different topics, including developmental milestones, nutrition, and discipline. We are able to provide diapers and formula to parents. Crossroads of Michigan is the only Sunday Soup Kitchen in Detroit.

Community Stories

60 Stories from Volunteers, Donors & Supporters

Ashliegh M.

Professional with expertise in this field

Rating: 5

I'm so happy to be part of the leadership team at this organization. Proud to be one of the only nonprofits in Detroit to help those in need with identification documents.

Previous Stories

Professional with expertise in this field

Rating: 5

Crossroads of Michigan truly helps the people of Detroit. Monday-Saturday, we help people with basic needs such as food, clothing, hygiene and identification documents and on Sunday we are the only Sunday soup kitchen where we feed between 500-800 people a week. Proud to work for such an amazing organization

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Volunteer

Rating: 5

I first heard about Crossroads when someone from there spoke at St. Alphonsus Church, telling of the work they did and asking for volunteers. I volunteered and that was one of the best experiences I've ever had. I began in the "old" building and then moved to the new structure and continued there until I had to leave to take care of my husband, following his spinal cord injury. Crossroads is still in my heart and prayers. Lynn Laidlaw

Volunteer

Rating: 5

I am a volunteer at Cross Roads of Michigan and I have seen first the great work they do for their clients. The focus of the service I provide to the clients is to help them obtain the necessary identification documents they require to obtain employment, housing, and medical care. These documents are critical to these people in order to improve their lives.
The staff at Crossroads are dedicated to the mission of the organization and to service the people that come to them for help. Crossroads of Michigan compassionately and effectively serves a critical need in the community.

Milagros C. F.

Volunteer

Rating: 5

Before Covid -19 our group from SS. Cyril and Methodius Parish volunteered one Sunday a year to make meals for the homeless. The place sanitizes everything, from table to chairs, to countertops and gloves and aprons are mandatory. This ensured that persons who come in to participate of the meals are served in a healthy environment with healthy food. At 12 noon, the customer would start to come in. More than 600 meals are usually served. The process of serving and distributing food is so smooth, and all are served with no hitched. Impressive! I said the first time I witnessed it. This charity needs more support to help the homeless persons they so earnestly serve. God bless all the volunteers and the administrators.

Previous Stories

Volunteer

Rating: 5

I volunteer in the soup kitchen. Everything is organized and everything is prepared hygienically.

Volunteer

Rating: 5

When I first started to volunteer at Crossroads the staff made me feel welcome and comfortable. As I continued my volunteer work I saw that the Crossroads staff were very welcoming and gave comfort and help to their many clients. I helped with the parenting classes. The parents we served were very grateful for the child care information, diapers, clothing and kind words that we provided. The Crossroads leadership, staff and volunteers do an excellent job of meeting the needs of the people they serve.

Professional with expertise in this field

Rating: 5

Great place to work and volunteer! They treat clients fairly and compassionately...offers services imperative to the community

Volunteer

Rating: 5

When I was in my early 30s in 1979, at the end of a time of deep depression in my life, I was encouraged by a friend at church to volunteer at Crossroads. From what I already knew about the Rev. Jim McLaren, I was already intimidated by his quiet but commanding voice and his high expectations of volunteers. Moreover, i was not sure I wanted that much close proximity to men and women whose lives were coming apart at the seams.
Nevertheless, I called, and to my amazement, it was Jim who answered. When I gave my name, he said, "You're the guy who came to the first meeting in 1971 but never came back." I was gobsmacked, but offered my services nonetheless. I was assigned to answer the phone on my volunteer days that summer, to manage the front door, to sweep up at the end of the day, and to clean the unisex toilet. But it was a start.
I was so moved by the variety of volunteers and staff and their cheerful, unintimidating commitment to the work--where I had imagined unseamed people, they saw beloved children of the One God, and got at meeting the needs they could.
I went on to to take the volunteer training, to serve once or twice a week for the next eight years, and to serve on the Board. When I moved slightly north, I also found myself able to serve in Oakland County's South Oakland Shelter program for 21 years as a volunteer shelter coordinator at my church.
In short, Crossroads, Father Jim, the amazing volunteers and permanent staff AND the many clients, by the Grace of God, changed my life.

Volunteer

Rating: 5

It was very gratifying to volunteer to work with my family and others in the soup kitchen on Sunday in Detroit serving the less fortunate and homeless people. Having conversations and sharing experiences with the people gave me a good feeling and great appreciation for the positive outlook on their life that they had. It inspired me to continue serving other.

Janice R.2

Donor

Rating: 5

My husband and I have been contributing to crossroads for over 40 years. They have been feeding and serving people for a very long time. Our church and women’s guild donate regularly and collect food and supplies for them. Each July 4 weekend we serve lunch on Sunday. There are many opportunities to assist them in caring for others. They are the best!

Previous Stories

Donor

Rating: 5

Crosswords helps people to get on their feet and help themselves. They also have food and help find jobs and have a soup kitchen

Volunteer

Rating: 5

Our church works at CROSSROADS once/year. This is a wonderful organization.. It feeds the truly hungry. Once a young couple came with their newborn infant. In addition to giving the young couple food, they also included formula for the newborn.

Donor

Rating: 5

I have volunteered at Crossroads weekly soup kitchen,Thanksgiving Dinner, and Answering phones, scheduling appointments some Saturdays. One Saturday I was working and a young man called and said he had been left at a rest area on Interstate 75 by a truck driver he was helping deliver load. A kind person gave him a ride to a restaurant where someone recommended he call Crossroads for help. He called and received a bus ticket and some travel money to get home. Once getting home he sent Crossroads a donation. This is an organization that goes above and beyond to assist and improve the lives of All people. I have learned so much from volunteering there. I never knew the difficulties in obtaining a birth certificate especially if you were born in a single family home. My experience as a volunteer and donor has educated me so much on the struggles of every day life for those not as fortunate as I am. Crossroads is the non profit that truly exceeds all expectations.

Writer

Volunteer

Rating: 5

Wonderful and caring staff. I volunteered when I was laid off from my job. They hired me part time until I was able to find full time work. I was so moved by their work till I make a monthly donation.

Previous Stories

General Member of the Public

Rating: 5

I have been very impressed with the respect and the true concern Crossroads shows it's clients.

Ray R.1

Donor

Rating: 5

They do wonderful work for the people of the area.

Volunteer

Rating: 5

I admire the efforts of this organization to reach out to the needy in the Detroit community and help with meals and other basics. I have assisted in meal preparation and serving with my church group and I wonder how the homeless and needy would make it without Crossroads of Michigan.

Volunteer

Rating: 5

Crossroads is wonderful social service outreach organization that provides assistance to many people in need. Basic needs such as food, clothing, and hygiene items. Financial assistance is given to help pay for birth certificates and identification to apply for housing.It is the only soup kitchen in Detroit open on Sundays and there is a summer lunch program for children. Advocacy is given by dedicated volunteers workers who are trained in house by caring team of staff members. This non profit is committed to helping their clients get on their feet in times of need.

Ross K.

Board Member

Rating: 5

Crossroads is amazing, helping over 13,000 individuals in need every year in Detroit.

Board Member

Rating: 5

Crossroads of Michigan is an incredible charity that gives the Detroit community a world class resource to better themselves and their position in life. Their impact on the lives of their clients is second to none.

Fritz D.

Board Member

Rating: 5

Crossroads is a very down to earth organization that has been(since Nov.1971) and will continue to help all sort and kinds of folks from all ages in many aspects of their lives.Great to be involved with it as it just plain does good work!

Fritz

Previous Stories
1

Board Member

Rating: 5

This organization has been helping people for nearly 46 years in all sorts and kind of ways. It gets better with each year thru the use of wonderful volunteers!

Volunteer

Rating: 5

We have volunteered at crossroads a numbers of times and have always been impressed by how they serve the community.

Writer

Volunteer

Rating: 5

I’ve been volunteering at crossroads for about 23 years. I do at least one soup kitchen per year with Comerica Bank. Generally everyone who comes to crossroads with us loves volunteering there and wants to come back and help support this great charity. They do such great work to help support with not a handout but a handup to those in need.
I am also a past board President.

Previous Stories

Board Member

Rating: 5

I have been volunteering with Crossroads for close about 20 years. Crossroads provides a Sunday Soup Kitchen in downtown Detroit on W Grand Blvd. During the week, Crossroads provides counseling services to help our client solve a multitude of problems that they deal with on a regular basis. We try to help solve the emergency. Then we try to help improve the overall situation. We can help in various ways with food, clothing, job training, counseling and other emergency assistance. Crossroads provides important services to our Detroit residents.

Volunteer

Rating: 1

This company is very discriminative when it comes to getting employment. They will offer you a position to answer phones when you have experience with a degree to match. Then the individual who still in school a position to be a counselor because their younger.

Donor

Rating: 5

My late husband was an Episcopal priest whose life had one singular focus: to make the world a better place for everyone. To him, the mission of Crossroads embodied that goal. After he retired from parish work, he became a volunteer counselor, working directly with clients. His experiences led him to believe that Crossroads is the purest form of church, where the teachings of Jesus are lived every day. I couldn’t agree more.

Volunteer

Rating: 5

I have worked a soup kitchen with Crossroads for the last three years. They recruited local chefs to make the lunch. The food was delicious and plentiful. The Crossroads staff is tuned into the needs of the community they serve and extremely thoughtful and caring. I feel privileged to volunteer with them.

Julie G.3

Volunteer

Rating: 5

They do an amazing job with feeding the hungry, giving each individual respect, they are a wonderful nonprofit and sister is amazing.

1

Volunteer

Rating: 5

I helped to serve lunch in soup kitchen on West Grand Blvd in Detroit in September. It gave me a great feeling of accomplishment helping to serve some that were less fortunate than myself. I met and talked with some very interesting and intelligent people. Serving others helps to give one a true and real perspective of life.

Volunteer

Rating: 5

As a volunteer, I have been very impressed with the caring staff , clean facility and well prepared and served nutritional meals on Sunday.

Volunteer

Rating: 5

I tell everyone about Crossroads and the good work they do helping people. I have worked a few Sundays for years, it is very rewarding. I bring clothes from my family and friends and we watch for the want of the month to know what to donate.

1

Volunteer

Rating: 5

Great organization, our family serves every year at their soup kitchen to feed the hungry and to provide for those in need.

1

Volunteer

Rating: 5

My experience at Crossroads as a volunteer crisis counselor has been beyond my expectations. The fulfillment I get from helping someone genuinely in desperate need, with nowhere to turn or none to turn to, is beyond humbling and gratifying. I honestly feel blessed to be able to help out there in any way I can.

Volunteer

Rating: 5

I have not worked with a Non-profit who cares so much for their clients as Crossroads of Michigan. Each staff member and volunteer goes above and beyond their role to make sure their clients are accommodated for. Crossroads of Michigan deserves extraordinary recognition.

Mark F.1

Volunteer

Rating: 5

Crossroads offers great service to the community at the soup kitchen on West Grand Blvd ! I helped out and it was an amazing experience. I worked with a team to make the food and then served it! What a great way to give back and help people in need. I am proud to be a supporter of Crossroads !

Mark Fox

Volunteer

Rating: 5

Grossroads is doing what many nonprofits "wish" could happen.
The tightly run support programs reach many different levels of need through their gifted and committed volunteer base. Their volunteers come from a wide socioeconomic
swath and provide "hands on and hand up" support to needy quests.
This can range from excellent meal offerings to personal recovery of I.D.
cards, employment assistance to cooking and nutrition classes. The goal is teaching how to "fish" and become independent. From the excellent physical facility to the gifted empathic staff, they "walk they talk"

Volunteer

Rating: 5

Compassion and respect for human dignity inform the service of everyone who works at Crossroads from the Executive Director, dedicated and hardworking staff, students and interns and the caring corps of volunteers. Crossroads is an agency that uses its resources effectively and wisely. Programs include material aid such as emergency food, clothing personal and baby items, as well as counseling and employment services, parenting education, referral and assistance obtaining ID and health insurance among other benefits. For more than four decades people in Detroit in crises have turned to Crossroads and the community of Southeast Michigan has supported its critical work.

1905err

Volunteer

Rating: 5

Crossroads is an exceptionally fine non-profit in the city of Detroit. A few years ago, I spent several weeks volunteering there while I had a sabbatical from my Church assignment. I learned a great deal about the needs of the City of Detroit and how best to meet those needs In a respectful and appropriate,anger.
I was very impressed at the professionalism of the staff and the passion with which they sought to meet the needs of the people who came to Crossroads for needed supplies and support.

Previous Stories

Board Member

Rating: 5

I gave volunteered at Crossroads, which was fabulous experience with inner city individuals and families. I am much less apt to be judgmental or make assumptions about people through meeting their needs for food, medicine and clothing. The leadership team is very compassion and caring!
Theyaccomplish miracles as if they were daily events.

Professional with expertise in this field

Rating: 5

Their Sunday soup kitchen is a wonder to behold. They serve hundreds every Sunday thanks to Sister Liz and her amazing dedication. She inspires church and community volunteers make this happen.

Volunteer

Rating: 5

Crossroads has been helping people for nearly 47 years with love and caring for whomever asked for assistance. We have also partnered with many other social service organizations to get the best for our clients. The original philosophy of giving a hand up has really never changed as we have helped thousands of wonderful and needy clients. Crossroads is also much abut our volunteers thru all of the years making the consultations turn into helping resolve problems, etc.

Long time volunteer

Volunteer

Rating: 5

Crossroads is there to help people with basic needs, whether it is helping people get birth certificates and picture IDs (you need a birth certificate and a social security card to get a picture ID and you need a picture ID to get a birth certificate and a social security card), emergency food, clothing, two $1.75 bus tickets for a doctor's appointment or a job interview, or a job lead, the interaction with the clients gives the clients a chance for someone to listen to them. The hands-on approach used by Crossroads volunteers lets the client know they are important.

Previous Stories

Volunteer

Rating: 5

A recent releasee from prison came by last week for help getting his Michigan picture ID. He had been frustrated since his release in May because he needed a birth certificate and Social Security card to get the ID and he needed a picture ID to get his birth certificate and Social Security card. His parole officer suggested he come to Crossroads for help navigating the system and he walked out from his visit with Crossroads with a smile and a plan that would allow him to get the ID.

Volunteer

Rating: 5

Crossroads does a great job of feeding those in need especially on Sundays's when there is no other source for meals in thew area.

Previous Stories

Volunteer

Rating: 5

Crossroads does a great job of feeding 500-600 deserving people each Sunday. I have served 2 times and you could tell the people who were fed were happy that they received good, nutricious food in a welcoming facility. Our team of servers left with a feeling that they helped make a difference by giving back to those who were in need.

Volunteer

Rating: 5

This incredibly successful and creative organization is always looking for new ways to help the disadvantaged. They have developed volunteer resources so they can venture into new roles with the manpower to get things done. They treat their clients with respect, and help them in any way they can, or refer them to places that can help them.

Volunteer

Rating: 5

I have volunteered for several years. I see how positive and caring the staff is. Crossroads is a very important resource for the clients who are in need of so much help.

Volunteer

Rating: 5

Our volunteer group at St Owen's has had a great experience working with the staff
at CROSSROADS. Our meal prep with their guidance has worked out well. ..and to be able
to visit with the guests is a joyful time. Cheers for CROSSROADS. Keep up the good work!

Donor

Rating: 5

Great non-profit that takes is the only large Sunday Soup Kitchen in operation in Detroit and depends completely on volunteers to bring and serve the meal. What a brilliant way to create meaningful opportunities to care for each other. They also are dedicated to helping their clients get the help they need by doing extensive interviews and really walking with people in crisis. Plus, they operate on a small budget. An excellent agency dedicated to helping those who are struggling with basic needs.

Volunteer

Rating: 5

I have been a volunteer at Crossroads for many years. I have the privilege of seeing clients weekly to assist with food, clothing, ID, transportation costs and many other services.
Before Obama Care we were often the only organization that helped with medications
and hospital social workers made sure their patients had our number so we could assist them.

Identification is something most of us take for granted but for those who never had ID trying
to get ID post 911 can be a very frustrating experience. They need birth certificates and other forms of ID to get ID! We help them thru the maize and pay for their birth certificates and ID if they have no means to pay for it themselves.

We have a Parenting program for young parents and their children and assist not only with education but also diapers and formula. We also have a Crossroads Employment Office for those ready and able to work where they receive assistance with job leads and resume's
and bus tickets to get those interviews and jobs.

Those we serve are very grateful for our help. One gentleman was so thankful for the food,
and services we provided he thanked God right there for sending him to me that day. I will never forget that for those with so little we are a lifeline for them.

Mary Sue L.

Volunteer

Rating: 5

One of the most rewarding experiences I've had is serving lunch at Crossroads twice a year with my church. They serve such a needy population! They are well-run, too. I will be helping them as long as I can!

Volunteer

Rating: 5

The community in which we participate to prepare a Palm Sunday meal at Crossroads has morphed from a church-based circle of volunteers to an eclectic gathering of old church friends, a group of very ardent volunteers from Starbucks locations around the metro area, family and friends. Many of us were brought to this place of love and fellowship by our beloved and dearly departed Harry T. Cook, who was our Spartacus in championing Crossroads and the very important work it does every day. Crossroads has made an enormous impact in all of our lives, and we are blessed to be able to share and spread their mission.

Donor

Rating: 5

I visited Crossroads on behalf of my company in order to determine if we wanted to donate. I was pleasantly surprised at the work they are doing. They listen to their community and determine the needs and the best way to help. I was shocked to learn that they are the only soup kitchen open on Sundays! Really?! The staff are so caring and helpful. Keep up the great work!

General Member of the Public

Rating: 5

Very caring, getting Detroiters back on their feet with everything from driver's licenses to bus passes, to clothing for job interviews. And soup kitchen every weekend as well !

Board Member

Rating: 5

Countless times I have seen Crossroads have a lasting impact on the life of deserving clients. It can be serving a hot meal on Sunday, helping with bus fare for a new job or providing documentation that allows a client to receive needed services.

Volunteer

Rating: 5

The first time I volunteered for Crossroads with my church, I was about 10 or 11. I remained safely ensconced behind the counter, ladling steaming tomato barley soup into to-go sytrofoam containers. I could smile through the small window at the visitors, but I got a lump in my throat thinking about going "out there" - at the time, the cafeteria was about 25 wrought iron tables. Crossroads was my first face-to-face encounter with homelessness in Detroit, as a young suburbanite, our guests were very different from me. What could I have in common with them? I was young and intimidated, but under the guidance of Sister Liz and my pastor, the late Rev. Harry T. Cook, I knew not to be scared, either. There was nothing wrong with our guests, they would be happy to chat with me. Back in the year 2007, I was too shy, but when our church returned the following year, I felt more confident. And, I was shocked that I even recognized some of our guests from last year. At 12, it didn't stick that I recognized them because of the cycle of poverty and injustice manifested in our community; I just knew they still needed a helping hand. I ventured out, under the guise of washing down some tables, and made small talk with a guest. It wasn't any harder than talking to a stranger is under any other circumstance. At 13, I talked to a few more guests during our annual meal. As the years have gone by, I spend increasing lengths of time out in the dining room with guests of Crossroads. Crossroads relocated into a larger facility with a larger dining room and kitchen. Our church, since closed, still convenes former parishioners to assemble our annual meal. Over 18 meals, in 18 years, I've met the most loving, intelligent, optimistic members of our community who benefit from the many services Crossroads provides, including but not limited to hot meals. I've seen the good Crossroads provides our community, and every year I hope there are fewer neighbors in need of their services. Not only has 18 years of volunteering annually with Crossroads helped me to humanize my destitute brothers and sisters, but it's helped me recognize that economic insecurity, food security, and poverty, can be just one bad break around the corner for any of us, one diagnosis away, one letter from the bank can make us more dependent on each other. And Crossroads professional and volunteer services will be there for anyone whose situation changes and needs that help. I hope that as members of our community, more supporters, through time or finances, help Crossroads in this mission.

Aja Kiri G.

Volunteer

Rating: 5

Crossroads is a great place to help serve the most needy in our community. Whether you are helping prepare or serve meals at the Soup Kitchen or seeing a client for the first time as a counselor, you are sure to leave feeling like you've made a difference in an efficient and organized way.