Under no circumstances should anyone use this agency. I contracted with Holy Cross to conduct a home study, and was then informed by my agency out of Chicago that it was suing Exective Director Sally Minshew and asked that I find a new home study agency. Because I had alreay paid, I was permitted to finish the work with the agency, but with a warning. How I wish I had listened.
My experience with this agency was one of missed deadlines, glaring mistakes, excuses due to continual health problems and computer problems (the agency's system is so outdated that Windows will not even open attachments), lack of responsiveness, and the most unprofessional attitude I have encountered in my 25 years in the workplace. "I will get around to it when I have time" is one example of an email I received from the Executive Director. Time on the phone and interviews at my home included Sally Minshew gossiping about her peers in the field. Ultimately, because the agency took offense at my frustation with yet another missed deadline, Holy Cross refused to submit two standard, ordinary forms to accompany the home study, resulting in two months of lost time and additional costs.
Review from Guidestar