I should say that my experience was almost 2 years ago now, and things may be different. As far as the ACTUAL ACS staff, it was great....however, they didn't have a lot of information/referrals for dealing with the "additional issues" that come with my cancer (Rectal Adenocarcinoma). Additionally, the program that could have most helped me, the "Road to Recovery" apparently had very, very few volunteers. I did receive a few rides from a volunteer, and this person kept telling me what a burden it was to give me those rides. I lived too far, it took too long and she "didn't want to make me feel guilty, but it was really a drain on her" I asked her why she was accepting my requests and she said she had a hard time saying no. Mostly, I got a lot of calls telling me they couldn't help. I finally stopped bothering the because I couldn't take the (almost) daily calls saying they couldn't help punctuated with the occasional call from the woman who gave me what I came to think of as "the guilt trips". It's a beautiful idea in theory, but I feel like the volunteers could stand to be told not to vent about the inconvenience to the patients and the patients could do with a little less false hope...because honestly, false hope is worse than no hope at all.