My Nonprofit Reviews
jeneva
Review for Soldiers' Angels, San Antonio, TX, USA
I sent a veteran friend, single mom with 2 teen boys, to the site to register for food distribution. She received an email with her appointment time. She went to the place, waited in line, showed her id and was told to proceed to the next extremely long line. This was on her lunch break. After nearly an hour. She gets all the way to the front of the line where they check her id again and tell her she does NOT meet the income requirements??? She was also told she should of received an email or phone call to which she received neither, and pulled out her phone to double check. They asked her to get out of line and leave. Like really??? This could be a solid program IF they did didn’t jerk people around! No call was made, no email was sent. She took extra time from her lunch to wait in line to be flat out denied of food, which is atrocious imho. The way I see it is if people are not informed that they do not qualify, AFTER being led to believe that they do with an appointment time emailed to them, and they show up….how could people be turned away? That was not her discrepancy, it was on Soldier’s Angels. Today they were not Angelic. My friend was embarrassed and left, in addition to 2 cars in front of her and the car behind her. And before the argument of people showing up and not qualifying comes up, let me be clear…this was not the case. My friend was led to believe she was eligible, and she had a need. All that was overlooked in such an ugly fashion. Shame on you Soldiers Angels.
More Feedback
If I had to make changes to this organization, I would...
Get a better distribution system down. Understand what just happened to not only my friend, but the others in line that day and make it right. Don’t turn people in need away from help, especially when it’s your mistake in the registration process, not theirs. Compassion and empathy are necessary in these trying times. I don’t know too many veterans that reach out for help unless they actually need it. Just because it happens, does not means that it’s common place.
Thank you so much for reaching out with this concern. We would love to investigate this issue more, but will need more information including the name of the veteran that was impacted and the city this incident occurred. Could you please email us as soon as possible so that we can look into this issue? Please email info@soldiersangels.org.
