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San Ramon Valley School Age Child Care Alliance Inc

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Nonprofit Overview

Causes: Child Day Care, Children & Youth

Mission: It is our mission to serve parent’s needs for reliable, quality childcare during out-of-school hours by providing diverse enrichment programs, which are fun, affordable, safe, and convenient.

Target demographics: school-age children

Direct beneficiaries per year: over 1600 students at 13 sites

Geographic areas served: Danville/San Ramon

Programs: afterschool programs, academic support, intramural sports and specialized arts and science classes.

Community Stories

50 Stories from Volunteers, Donors & Supporters

Client Served

Rating: 5

Our child has been attending Greenbrook Kids Country for 4 years and loves it. All the staff are friendly and give her a lot of personal attention. They help her with homework and teach her crafts and games. It is so nice to not worry about your child after school as Kids Country is on the school ground. It is also a great place for the summer as they go on many fun and educational field trips. Our child considers Kids Country to be her "home away from home". The staff is easy to talk with about our child and also remembers my name and makes me feel like a friend. I totally recommend Kids Country!

Client Served

Rating: 5

We are so happy with Vista Grande Kids country! Our kids love the staff and it is a very well run facility!

Client Served

Rating: 5

Our kids love it here. Lots of activities and friendly staff.
Best child care ever!

Client Served

Rating: 5

My daughter has attended since kindergarten and as a parent I have been completely satisfied and happy with the staff, their attention and not only the staff but the safety of the location being on site. There has never been a question

2

Client Served

Rating: 5

Kids Country is my kids' home away from home. Not only is it safe and beyond clean, but it's a place where kids gain valuable social, academic, and enrichment skills with peers of different age groups and with teachers who care 500%. When I walk into the facility, teachers are ALWAYS engaged with kids. Whether they are supervising, playing, interacting, teaching, or supporting, the staff is approachable to kids and parents alike. There is no question that every staff member wants to be there, cares for our kids, and takes the job of supervision and safety seriously. We will be sad to "graduate" from KC after 8 amazing years. Thank you, Greenbrook KC for offering my kids more than just a "place to be" after school, but rather a second family that has truly cared for their overall well being. You have all been an integral part of helping to support our kids through elementary school, and for that we are eternally grateful. P.S. Awesome Football Program!

Comments ( 1 )

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KidsCountry1 11/17/2015

I am so pleased that you have had a positive experience with Kids’ Country. Our ultimate goal is happy kids and happy parents. I would love to discuss your individual experience and congratulate the site staff on the specific aspects of the programming that they have impacted. If you are willing to speak further please email me at agillum@kidscountry.org. Thank you for taking the time to rate/review Kids’ Country and share your thoughts.

Client Served

Rating: 4

My son goes to Kids Country at least once a week and loves it. He has a great time playing with his friends and doing all kinds of activities. They have very flexible hours, which is perfect for my changing schedule.

Client Served

Rating: 5

We are thrilled with Kids Country at Vista Grande. This is our second year and when we come to pick up the kids they always ask if they can stay longer. That is the best indication that my kids love it! As parents we are pleased with the frequent communication and fun activities provided by the amazing staff!

Comments ( 1 )

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KidsCountry1 11/17/2015

Good morning, I am so pleased that you have had a positive experience with Kids’ Country. Our ultimate goal is happy kids and happy parents. I would love to discuss your individual experience and congratulate the site staff on the specific aspects of the programming that they have impacted. If you are willing to speak further please email me at agillum@kidscountry.org. Thank you for taking the time to rate Kids’ Country and share your thoughts.

Client Served

Rating: 3

Most of the staff is friendly. The children are engaged and the room is managed well. My son loves Kids Country. He doesn't want to leave at pick up. I like how they offer a lunch on days when the school is closed or early departure. It appears to be much cleaner than the previous year. I wish some of the staff was friendlier. Overall it is a fun and safe after school program for kids.

1

Client Served

Rating: 4

Kids' County is a more than the usual Child Care, they do a number of fun and enrichment activities. The only down side is they are pricy.

Client Served

Rating: 5

An amazing facility. My kids cry when they have to leave, which has never happened ;) so thankful for their help each and every day.

Client Served

Rating: 5

Very happy and friendly atmosphere. The directors on the Montevideo site have been all very caring and make you feel home. Love them!!!
My younger one has been the Kids Country in Montevideo, and my older one went to the Key spot in Murwood, Walnut Creek. They both got the caring diectors with genuine smile always. They are always the safest choice.

Previous Stories

General Member of the Public

Rating: 5

Our second grade son has been going to the Montevideo Campus after his school. It has been a great treat to him that he always asks us to pick him up a little late, so he can enjoy every activity in KC.
We really like the young director, who is always full of energy and enthusiasm. Every staff looks happy and just enjoy being with the kids. It is a joy to see them! I have not seen any kid who is not happy to be there. They are all so much into everything they are doing. Very healthy environment for the kids.

Client Served

Rating: 5

Compassionate and energetic staff, excellent communication and well run organization. The extra interaction at Kid's Country gives my child something to look forward to after school and gives me the peace of mind of knowing she's in good hands.

General Member of the Public

Rating: 4

Kids Country is such a great resource for childcare...My kids love the teachers and they have meet so many great friends..Your mind is at ease knowing that your children are in such a caring organization..

Client Served

Rating: 5

My kids loved every minute and have enjoyed summer camps too. the steachers are amazing, dedicate, educated and wonderful.

Client Served

Rating: 5

Bollinger Canyon Kids Country is a trusted after school daycare. My 8 year old daughter has been under their care since she was 5 years old. My daughter absolutely loves going there. They keep the kids healthy, happy, and constantly stirring their interests with different activities. The staff are genuinely caring, nurturing, and loving. As a mother, I feel comforted knowing that my daughter is in good hands.

Professional with expertise in this field

Rating: 5

With our first born entering kindergarten we had many reasons to be anxious. Having Kids Country connected to his kindergarten provided good peace of mind. The staff have all been extremely professional and clearly love the children. I am able to go about my workdays knowing that my son is in good hands.

I also had the opportunity to witness first hand how they follow process and procedures when addressing a security concern. As an adult came to pick up a child and was not on the list of authorized persons to pick up that child, the staff was very thorough and took all the appropriate precautions prior to releasing the child to the adult's care. As a concerned parent, this was a relief to see for myself. I have full confidence in the staff of Kids Country that they operate in the best interest of our children.

Client Served

Rating: 5

Since this is our 1st year at Kids Country, I was a little worried about the transition. I have to say, I have been pleasantly surprised. The Director and her staff have been great with our daughter and have been a pleasure to work with.

Client Served

Rating: 5

My son has attended Kids Country in San Ramon for the last year and I am extremely pleased with their program. The staff are professional, friendly, positive and very patient. I love how they have just the right amount of structured and free play time. The activities are always creative and age appropriate. My son loves to go to Kids Country each day and I am very grateful to the staff for all they do for him. Thanks Kids Country!

Client Served

Rating: 5

My kids absolutely love Kids Country. The staff is so amazing! They are great with the kids, keep them engaged and give kids personal attention and are so wonderful for parents to work with. My kids want to stay later and go more often.

Client Served

Rating: 5

I have tried many after school programs and I found kids country to be by far the best program with diverse activities, accountability, and flexibility. Great job everyone!

Comments ( 1 )

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KidsCountry1 11/17/2015

Good morning, I am so pleased that you have had a positive experience with Kids’ Country. Our ultimate goal is happy kids and happy parents. I would love to discuss your individual experience and congratulate the site staff on the specific aspects of the programming that they have impacted. If you are willing to speak further please email me at agillum@kidscountry.org. Thank you for taking the time to rate Kids’ Country and share your thoughts.

General Member of the Public

Rating: 5

Very positive with the kids. Very innovative programs. Parent friendly

General Member of the Public

Rating: 5

Oh my goodness, my 5 year old daughter LOVES kid's country. I can't say enough good things about the John Baldwin site. The employees are so kind, attentive, thoughtful, caring and focused on learning, even though it's really not supposed to be an academic environment. They are always so flexible, which is so helpful because my work schedule tends to fluctuate and I often have last minute obligations which require me to alter my daughter's after school care schedule. I'm so pleased with our arrangement with Kid's Country and John Baldwin.

Client Served

Rating: 5

Kids Country at John Baldwin, Danville CA is great! I am a working mom and I have to put my child in there before and after school. It was my first experience for my only child at Kindergarten. All the staff at kids country are very nice. They all are very knowledgeable about their jobs. They take care of the children very well. My child is always unhappy when I want to pick him up, He wants to stay more!!

Client Served

Rating: 5

Our son goes to Kids Country for 3years now.We cannot be more happier as parents to know that our son is in very good,caring and professional hands after he gets out of school.

Client Served

Rating: 5

Kids' Country at Green Valley Elementary has provided a wonderful resource for my kindergartener. I love that she is making friends outside of her class and that she has relaxed social time where she can be creative and have fun. I feel so relieved that she can stay at Kids' Country when I need to be at work and I know she is still in an enriching environment where the teachers are getting to know the students, encouraging them to be kind to each other and responsible, providing them with challenges and also with fun, exciting activities. I'm glad she is in a place where she can be a kid.

Client Served

Rating: 5

Great organization that served the needs of working parents.

Client Served

Rating: 5

My daughter loves coming to Kids' Country - they do a lot of fun, creative activities.

Client Served

Rating: 3

My children enjoy Kid's Country and I appreciate the onsite after school care. There are a few teachers that are exceptional but my complaint is that there is a very high turnover of teachers and we are never notified when there are departures or new people. We just seen new faces when we drop off or pick up our kids.

Previous Stories

Client Served

Rating: 2

My child has been attending Kid's Country - Montevideo for the past 4+ years. There seems to be a tremendous amount of turnover with the staff without any communication to the parents. I just come in one morning to a new person responsible for my child. I also don't like the way the hours are reported. I pay a lot of money and often have hours left over, but if there is one month that I go over, I get gouged. The hours aren't updated in the system timely and I don't have the time to go in daily to continually monitor where I am towards my contracted hours. There is also no way to monitor if their manual entry is accurate. Am I expected to look at the sign in/out sheet at the end of the day, calculate the hours and then check the online system when it is finally updated? It should be more transparent with a better breakdown of hours used.
I also have had the experience where there is one child at Kid's Country that is a bully and the only response I get from the teachers when I talk to them is that my child should have told them when it happens. Why does that matter? I am telling you now that it did, it continues to happen and it needs to be addressed. I know this same child has been reported by others in the past.
Finally, this may seem petty but it annoys me. For 4 years, every time they bring in lunch it has been $5/family. I only had one child but I paid the same amount as the family that had 3 children there. This year my younger child has started at Kid's Country, they are going to do lunch and now, this year, it is $5/person. It is annoying. Also, they don't give any advance notice of these types of things, it makes me think that they are rather unorganized.
Why do I stay? For the convenience/safety of having it right on the school grounds.

Comments ( 2 )

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KidsCountry1 10/14/2014

MontevideoMom – Thank you so much for your honest feedback. I have heard your concerns and would welcome the opportunity to speak with you in person or over the phone at your convenience. Staff turnover is a significant concern of ours as well as in the childcare industry as a whole. I am proud to say that Kids’ County was voted a “Best Place to Work” and a “Top Workplace” in 2014 and our staff turnover has dropped dramatically over the past two years. This is a result of expanded staff development and training programs, staff recognition and increased benefit and wage packages. Hopefully, you will see a positive change in the near future regarding staffing. I understand that the most important service we provide is the interaction between our staff and your child and we want that to be as consistent as possible. In regards to your concerns with our contract structure and timekeeping, that feedback is noted as well. Our Board of Directors (which is made up of parents and community members) reviews the rates and contract structure annually with the goal of offering the most flexible pricing possible while remaining able to cover our costs. Over time, we have found that the seven options for purchasing our services seem to work the best for the majority of our families. Offering “buckets” of hours that can be used how each individual family desires offers quite a bit of flexibility. Those contracts can also be changed on a monthly basis at no charge if changed with some advance notice, (around 3 weeks). We are currently in the process of making a major change to our timekeeping and accounting systems. The change is intended to simplify and automate the sign-in and sign-out process using iPads, as well as the timeliness of updates to the parent portal. Your feedback will be considered as we move forward with this change. I am very sorry to hear that your child experienced a negative interaction with another student while in our care. Unfortunately, those types of interactions do happen. Our goal is to address them individually and with care. Understanding that bullying is a relevant topic in elementary schools today, we have recently identified a group of our staff that feels passionately about resolving those issues in the best and most age-appropriate way possible. This committee will be attending several seminars and will train our entire staff on how to mitigate bullying and address it in the event that it does happen. The first training is coming up at the end of this month and we are very excited to be rolling out this opportunity to all of our staff. You concern regarding the $5 lunches is noted as well. The lunches are intended to be a convenience to families on full care days or during minimum days such as conference weeks. Typically those events are publicized via the site newsletter as well as by posters at the site. I would encourage you to check with your Director to ensure you are on the e-mail list. We have a committee working on our fundraising policies and procedures and I will definitely pass your feedback on to them. Again, I appreciate your honest feedback. Our goal is to provide a positive experience to all of our clients. If you would like to speak to me in person or by phone, please feel free to contact me at slitteral@kidscountry.org or 925-743-3102. Regards, Stacy Litteral Kids’ Country Executive Director

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KidsCountry1 10/14/2014

MontevideoMom – Thank you so much for your honest feedback. I have heard your concerns and would welcome the opportunity to speak with you in person or over the phone at your convenience. Staff turnover is a significant concern of ours as well as in the childcare industry as a whole. I am proud to say that Kids’ County was voted a “Best Place to Work” and a “Top Workplace” in 2014 and our staff turnover has dropped dramatically over the past two years. This is a result of expanded staff development and training programs, staff recognition and increased benefit and wage packages. Hopefully, you will see a positive change in the near future regarding staffing. I understand that the most important service we provide is the interaction between our staff and your child and we want that to be as consistent as possible. In regards to your concerns with our contract structure and timekeeping, that feedback is noted as well. Our Board of Directors (which is made up of parents and community members) reviews the rates and contract structure annually with the goal of offering the most flexible pricing possible while remaining able to cover our costs. Over time, we have found that the seven options for purchasing our services seem to work the best for the majority of our families. Offering “buckets” of hours that can be used how each individual family desires offers quite a bit of flexibility. Those contracts can also be changed on a monthly basis at no charge if changed with some advance notice, (around 3 weeks). We are currently in the process of making a major change to our timekeeping and accounting systems. The change is intended to simplify and automate the sign-in and sign-out process using iPads, as well as the timeliness of updates to the parent portal. Your feedback will be considered as we move forward with this change. I am very sorry to hear that your child experienced a negative interaction with another student while in our care. Unfortunately, those types of interactions do happen. Our goal is to address them individually and with care. Understanding that bullying is a relevant topic in elementary schools today, we have recently identified a group of our staff that feels passionately about resolving those issues in the best and most age-appropriate way possible. This committee will be attending several seminars and will train our entire staff on how to mitigate bullying and address it in the event that it does happen. The first training is coming up at the end of this month and we are very excited to be rolling out this opportunity to all of our staff. You concern regarding the $5 lunches is noted as well. The lunches are intended to be a convenience to families on full care days or during minimum days such as conference weeks. Typically those events are publicized via the site newsletter as well as by posters at the site. I would encourage you to check with your Director to ensure you are on the e-mail list. We have a committee working on our fundraising policies and procedures and I will definitely pass your feedback on to them. Again, I appreciate your honest feedback. Our goal is to provide a positive experience to all of our clients. If you would like to speak to me in person or by phone, please feel free to contact me at slitteral@kidscountry.org or 925-743-3102. Regards, Stacy Litteral Kids’ Country Executive Director

General Member of the Public

Rating: 3

We have had mostly good, and some not so good experiences with Kids Country. Most of it depends on the staff at the time. Our Director Mary Kay is top notch. During the school year, the after school care is fine. Upside: They help the kids with homework and do some creative activities. It's a great place for the kids to visit with one another. Downside: Some of the food that is given to the kids for snack is not so healthy (tater tots, mac and cheese, etc. - I am not happy when my kid won't eat his nutritious dinner because he had seconds on TATER TOTS!) While the $5 lunches are fun, Panda Express, Taco Bell, pizza, spaghetti w/garlic bread and waffles/pancakes/eggs all in one week on top of the "snacks" of tater tots, etc. is a little much i.e. non-nutritious. My son tells me most of the lunches do not come with fruit or veggie. We have had some complaints in the past with some of the Assistant Directors and they have cycles, so right now we are fine as some of them have cycled through the system and all is calm. Mary Kay has always been wonderful, but she can't be there every day, every minute, so be aware of that. Because the "big kids" room does not open until after school lets out, ALL of the kids are in one room in the morning. It is total chaos and LOUD. My child refuses to go in the mornings which is not really all that convenient for me, but I have to agree with my kid that it's too crazy in there before school. Plus that eliminates me worrying about him getting seconds+ on waffles, pancakes, French toast or whatever they are having that morning. Sometimes it is cereal which I am fine with. So what it boils down to is staff/management at the time and food choices that we have had issues with. It is the only child care onsite which limits choices as we parents have. Other childcare facilities simply do not have the manpower/funds to bring your child to school and pick them up after school. I would rate my experience overall for the last 3 years as "OKAY". They have a summer program which some years has been great and others as "meh". We now pick and choose our weeks. The field trips are a lot of fun for the kids though. I give our location a "3".

Client Served

Rating: 1

This is an overpriced daycare with staff who are indifferent tward the children under their care. They advertise that they work closely with students and their teachers to make a successful envoroment for homework but in reality they do not help students who are struggling with assignments, and they don't check to see if the work is done for any of the students.
Additionally, the staff members do not communicate with eachother or the students. More than once my child was not whete she should hav been, and was unaunaccounted for.
They also charge hundreds of dollars extra for any of the enfichment programs they advertise. My child dreds having to go to Kids Country and I don't blame her. Its awful.

Client Served

Rating: 3

They are professional but don't have a hourly options for those months which have only few school days .

Client Served

Rating: 5

My daughter has been attending for a year and a half at John Baldwin Elementary School. Warmest kindest staff in the world. My daughter loves her time there. Reliable, safe, very clean. Engaging activities.

Rachel159

Client Served

Rating: 5

Everyone at KidsCountry at Montair loves my kids, nurtures them, helps them with everything from their homework to improving their confidence. Mary Kay Moriarty is one of the best, most caring individuals I have ever met. I would recommend this facility to anyone - they genuinely love, support and teach our children. My son never wants to leave!

Client Served

Rating: 5

Kids country is a lifesaver! Love the people that work there

Heather231

Client Served

Rating: 5

Kids Country at Walt Disney Elementary has always exceeded my expectations. There is nothing better than your child begging to stay longer and knowing they are well cared for!

Client Served

Rating: 5

Kids Country provides high quality before and after school programs for our kids. They have amazing staff who truly care about the children in their care and build creative and educational projects to continue our students' learning after the school day ends. Thank you Kids Country for all the great work you do at Vista Grande Elementary!

Comments ( 1 )

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KidsCountry1 11/17/2015

Good morning, I am so pleased that you have had a positive experience with Kids’ Country. Our ultimate goal is happy kids and happy parents. I would love to discuss your individual experience and congratulate the site staff on the specific aspects of the programming that they have impacted. If you are willing to speak further please email me at agillum@kidscountry.org. Thank you for taking the time to rate Kids’ Country and share your thoughts.

Client Served

Rating: 1

Overpriced, greedy, arrogant administrators. At the site level, staff is great. The administration admitted to extorting money from the community the are supposed to serve when I asked why my daughter would be dropped from the program if I did NOT purchase hours for June.
This was the response:As a reminder, Kids’ Country policy states that in order to retain enrollment priority for the following school year, you must be continuously enrolled. Since you dropped June, Caitlyn will be placed on our waiting list.
We will not need a registration fee payment as that is a one-time payment. I have your paperwork for the 2015 – 2016 school year that I will set aside for you until there is a spot available and Caitlyn is re-enrolled.

Kimberly97

Client Served

Rating: 4

My son started Montevideo this year as a 1st grade.
He loved Kids Country and has so much fun! All the staff is very professional and you can tell they really love the kids. My son loves the environment so much he does not like when I pick him up!

Client Served

Rating: 5

Kids Country at Vista Grande is amazing. I have never in 4 years seen any member of the staff be anything but delighted to be there and positive which is amazing to me considering all that they do and the numbers of kids they are caring for during the days and evenings. I'm always impressed by the creativity of the activities as well as the crafts and I think it's wonderful that members of the staff actually play with the kids outside. They provide unique and healthy snacks and are very vigilant about safety so I am completely confident that my children have been lovingly and protectively cared for whenever they are there. And, since my child goes somewhat sporadically and I do not always remember to let the staff know if he is coming or not, I get a call every time he doesn't show up to make sure that I have him with me. Truly, they go far above and beyond. I don't think any parent loves having to drop kids off or not being able to care for their children themselves whenever they want to, but since that is not a reality for most families, I am so grateful for the option to have Kids Country at our school and to feel so good about it day after day. I can never thank the staff enough for all that they do each day! I am certain they couldn't possibly be paid enough for their time, effort and compassion.

Comments ( 1 )

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KidsCountry1 11/17/2015

Good morning, I am so pleased that you have had a positive experience with Kids’ Country. Our ultimate goal is happy kids and happy parents. I would love to discuss your individual experience and congratulate the site staff on the specific aspects of the programming that they have impacted. If you are willing to speak further please email me at agillum@kidscountry.org. Thank you for taking the time to rate Kids’ Country and share your thoughts.

Client Served

Rating: 5

Kids Country at Montair is a fabulous before and after school program. My daughter loves the staff, friends and activities planned for her daily. The activities aren't just coloring and busy work. They consist of learning activities that challenge my daughter. She literally talks about the program every day when I pick her up! I love that the staff interacts with the children instead of just supervising. I'm overjoyed this program is on campus. The program director, Mary Kay, is very personable and knows the program in and out. Couldn't be more satisfied.

Jason88

Client Served

Rating: 5

This place has been amazing in the level of care they provide my child. We started using them last year as our daughter was in Kindergarten. Since Kindergarten released well before the bus on certain days, we needed a way to make the day extend a bit. It was a fantastic experience and well worth the money. They picked her up at the classroom door and always seemed to know exactly what was happening with the constantly changing daily schedule of our school's Kindergarten. Now that she's in 1st grade, she loves Kid's Country (as its known on her campus) as much as her actual class. We have an erratic family schedule, but they always are able to accommodate us and check on our daughter's whereabouts when she is absent. This is money well spent.

Client Served

Rating: 5

We are a huge fan of Kid's Country at Green Valley! Everyone who works there is warm and friendly. They go out of their way to make my daughter's experience wonderful. They always plan fun and educational events. My daughter is excited every time she gets to go to Kid's Country. Thanks for making one thing fun AND easy!!

Julianna2

Client Served

Rating: 4

Kids' Country is a great after school care and we are very grateful to have it for our son. Their staff is great and friendly. I like them because they have both male and female staff with different age. They provide very good care for both little boy and little girl. My son loves the staffs.

Client Served

Rating: 4

I understand other comments regarding the minimum hours package; however, I feel that even if my family doesn't quite use all our hours in a month, it is still a good value. I do also appreciate the flexibility of using hours- my son usually goes before school but the staff are great about letting me send him after school as needed and with little notice. My son is always happy to go to Kids Country and comes home from there happy as well. The staff greet him by name every morning and make him feel welcome.

Client Served

Rating: 4

Kids' Country at Sycamore Valley in Danville has a caring, passionate staff. Communication with me has been good, and I feel very comfortable having them watch my precious little girl after Kindergarten ends. Over the Summer they held exciting Camp activities and trips, and all went well without any major problems. Some of the staff are personable enough to chat with parents, and I've enjoyed getting to know them. We LOVE how their room is literally steps away from my daughter's Kinder room, in the same gated area. Very convenient.

One star off for the occasional lack of rigidity in care structure. I realize it's difficult to keep a room full of various-aged kids in line, but sometimes I walk in and it's a little too zoo-like for my comfort level. Nothing dangerous or unacceptable, but I personally prefer more discipline. Again, this is occasional and not a deal-breaker.

Lastly and most importantly, when I arrive to pick up my princess, she is almost always happy and well. I'd recommend Kids' Country.

Sharon129

Client Served

Rating: 4

I am so grateful to have Kids Country. The staff is great and friendly. My daughter never wants to leave. It's like having extended family. The staff watch out for her. She has made lots of great friends. Thank you so much from a very grateful working mother!

Client Served

Rating: 4

This is a great program for elementary school aged kids. This organization offers programs for Before and After school which is great! The staff are courteous, caring and fun. Most of the staff have child developmental degrees or are attending college earning their degree. The activities for the children are enriching and there's even homework help available. Snacks served are always healthy and allergen free. Kids seem to thrive in the program making friendships with kids from other grade levels and learning new skills. Recommended.

1

Client Served

Rating: 2

The child care is decent and there is some attempt at getting kids to do their homework after school but it's not great in that way. The staff is warm and skilled. The big benefit is it's on site. However, the administration is, in my opinion, pretty greedy. At SRVUSD the grade schools have early wednesday dismissal which wreaks havoc on working parents. Kids Country refuses to offer a Wednesday afternoon only rate (to accommodate the 'wacky Wednesday' schedule). When I asked they basically told me there was so much demand for care they just didn't need to accommodate this audience. As well, their minimum hour contract is 25 per month. The $$ just add up. I think a little more flexibility in their fee structure would make a huge difference for how people feel about this provider.

Comments ( 1 )

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KidsCountry1 10/14/2014

GBParent - Thank you so much for your honest feedback. I have heard your concerns and would welcome the opportunity to speak with you in person or over the phone at your convenience. I understand your concerns regarding our contract structure and fees. Our goal is to be as flexible as possible while still remaining able to maintain our high quality staffing, facilities and programming that our children deserve. Our Board of Directors (which is made up of parents and community members) reviews the rates and contract structure annually with the goal to offer the most flexible pricing possible while remaining able to cover our expenses. Over time, we have found that the seven different options for purchasing our services seem to work the best for the majority of our families. Offering “buckets” of hours that can be used how each individual family desires offers quite a bit of flexibility. Those contracts can also be changed on a monthly basis at no charge if changed with some advance notice. Additionally, I would like to take this opportunity to explain a little bit about our business model and why the decision is made to structure our fees the way in which the Board has chosen to do so. We are a non-profit organization that funds our operations solely using the fees paid by the parents. We do not receive any funding from the state or local governments or the school district. With that said, our revenue needs to cover the cost of staff (which is about 70% of our operating costs) as well as our facility upkeep, rent and program associated costs. The quality of our care is only as good as the quality of our staff and so being able to attract and retain staff is a key issue for us. To address that, we have above average pay rates and benefit plans as well as a minimum of four hour shifts for each staff member. If we were to offer lower cost contracts (in the form of a drop in or hourly rate) our revenue would decrease dramatically and we would not be able to cover our costs as they currently stand. As a result we would have lower quality staff, program materials and facilities, and in turn a lower quality experience for your child. We take great pride in the flexibility of contracts to our families, high quality of our staff, programs offered and facility cleanliness and upkeep. We have received many accolades and awards for our program and staff quality such as “Best Place to Work 2014”, “Top Workplace” and COA Accreditation for 9 of our sites with the last 4 completing accreditation in the next month. I hope that you will agree that although our fees and structure may not work all of the time, the families deserve to have access to the best care available after school and that is what we are providing. Again, I appreciate your honest feedback. Our goal is to provide a positive experience to all of our clients. If you would like to speak to me in person or by phone, please feel free to contact me at slitteral@kidscountry.org or 925-743-3102. Regards, Stacy Litteral Kids’ Country Executive Director