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GBparent

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1 reviews

Review for San Ramon Valley School Age Child Care Alliance Inc, Danville, CA, USA

Rating: 2 stars  

The child care is decent and there is some attempt at getting kids to do their homework after school but it's not great in that way. The staff is warm and skilled. The big benefit is it's on site. However, the administration is, in my opinion, pretty greedy. At SRVUSD the grade schools have early wednesday dismissal which wreaks havoc on working parents. Kids Country refuses to offer a Wednesday afternoon only rate (to accommodate the 'wacky Wednesday' schedule). When I asked they basically told me there was so much demand for care they just didn't need to accommodate this audience. As well, their minimum hour contract is 25 per month. The $$ just add up. I think a little more flexibility in their fee structure would make a huge difference for how people feel about this provider.

Role:  Client Served

GBParent - Thank you so much for your honest feedback. I have heard your concerns and would welcome the opportunity to speak with you in person or over the phone at your convenience. I understand your concerns regarding our contract structure and fees. Our goal is to be as flexible as possible while still remaining able to maintain our high quality staffing, facilities and programming that our children deserve. Our Board of Directors (which is made up of parents and community members) reviews the rates and contract structure annually with the goal to offer the most flexible pricing possible while remaining able to cover our expenses. Over time, we have found that the seven different options for purchasing our services seem to work the best for the majority of our families. Offering “buckets” of hours that can be used how each individual family desires offers quite a bit of flexibility. Those contracts can also be changed on a monthly basis at no charge if changed with some advance notice. Additionally, I would like to take this opportunity to explain a little bit about our business model and why the decision is made to structure our fees the way in which the Board has chosen to do so. We are a non-profit organization that funds our operations solely using the fees paid by the parents. We do not receive any funding from the state or local governments or the school district. With that said, our revenue needs to cover the cost of staff (which is about 70% of our operating costs) as well as our facility upkeep, rent and program associated costs. The quality of our care is only as good as the quality of our staff and so being able to attract and retain staff is a key issue for us. To address that, we have above average pay rates and benefit plans as well as a minimum of four hour shifts for each staff member. If we were to offer lower cost contracts (in the form of a drop in or hourly rate) our revenue would decrease dramatically and we would not be able to cover our costs as they currently stand. As a result we would have lower quality staff, program materials and facilities, and in turn a lower quality experience for your child. We take great pride in the flexibility of contracts to our families, high quality of our staff, programs offered and facility cleanliness and upkeep. We have received many accolades and awards for our program and staff quality such as “Best Place to Work 2014”, “Top Workplace” and COA Accreditation for 9 of our sites with the last 4 completing accreditation in the next month. I hope that you will agree that although our fees and structure may not work all of the time, the families deserve to have access to the best care available after school and that is what we are providing. Again, I appreciate your honest feedback. Our goal is to provide a positive experience to all of our clients. If you would like to speak to me in person or by phone, please feel free to contact me at slitteral@kidscountry.org or 925-743-3102. Regards, Stacy Litteral Kids’ Country Executive Director