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MontevideoMom

145 profile views
2 reviews

Review for San Ramon Valley School Age Child Care Alliance Inc, Danville, CA, USA

Rating: 3 stars  

My children enjoy Kid's Country and I appreciate the onsite after school care. There are a few teachers that are exceptional but my complaint is that there is a very high turnover of teachers and we are never notified when there are departures or new people. We just seen new faces when we drop off or pick up our kids.

Role:  Client Served
 

Review for San Ramon Valley School Age Child Care Alliance Inc, Danville, CA, USA

Rating: 2 stars  

My child has been attending Kid's Country - Montevideo for the past 4+ years. There seems to be a tremendous amount of turnover with the staff without any communication to the parents. I just come in one morning to a new person responsible for my child. I also don't like the way the hours are reported. I pay a lot of money and often have hours left over, but if there is one month that I go over, I get gouged. The hours aren't updated in the system timely and I don't have the time to go in daily to continually monitor where I am towards my contracted hours. There is also no way to monitor if their manual entry is accurate. Am I expected to look at the sign in/out sheet at the end of the day, calculate the hours and then check the online system when it is finally updated? It should be more transparent with a better breakdown of hours used.
I also have had the experience where there is one child at Kid's Country that is a bully and the only response I get from the teachers when I talk to them is that my child should have told them when it happens. Why does that matter? I am telling you now that it did, it continues to happen and it needs to be addressed. I know this same child has been reported by others in the past.
Finally, this may seem petty but it annoys me. For 4 years, every time they bring in lunch it has been $5/family. I only had one child but I paid the same amount as the family that had 3 children there. This year my younger child has started at Kid's Country, they are going to do lunch and now, this year, it is $5/person. It is annoying. Also, they don't give any advance notice of these types of things, it makes me think that they are rather unorganized.
Why do I stay? For the convenience/safety of having it right on the school grounds.

How likely are you to recommend this organization to a friend?

Unsure

How do you feel you were treated by this organization?

Okay

When was your last experience with this nonprofit?

2014

Role:  Client Served

MontevideoMom – Thank you so much for your honest feedback. I have heard your concerns and would welcome the opportunity to speak with you in person or over the phone at your convenience. Staff turnover is a significant concern of ours as well as in the childcare industry as a whole. I am proud to say that Kids’ County was voted a “Best Place to Work” and a “Top Workplace” in 2014 and our staff turnover has dropped dramatically over the past two years. This is a result of expanded staff development and training programs, staff recognition and increased benefit and wage packages. Hopefully, you will see a positive change in the near future regarding staffing. I understand that the most important service we provide is the interaction between our staff and your child and we want that to be as consistent as possible. In regards to your concerns with our contract structure and timekeeping, that feedback is noted as well. Our Board of Directors (which is made up of parents and community members) reviews the rates and contract structure annually with the goal of offering the most flexible pricing possible while remaining able to cover our costs. Over time, we have found that the seven options for purchasing our services seem to work the best for the majority of our families. Offering “buckets” of hours that can be used how each individual family desires offers quite a bit of flexibility. Those contracts can also be changed on a monthly basis at no charge if changed with some advance notice, (around 3 weeks). We are currently in the process of making a major change to our timekeeping and accounting systems. The change is intended to simplify and automate the sign-in and sign-out process using iPads, as well as the timeliness of updates to the parent portal. Your feedback will be considered as we move forward with this change. I am very sorry to hear that your child experienced a negative interaction with another student while in our care. Unfortunately, those types of interactions do happen. Our goal is to address them individually and with care. Understanding that bullying is a relevant topic in elementary schools today, we have recently identified a group of our staff that feels passionately about resolving those issues in the best and most age-appropriate way possible. This committee will be attending several seminars and will train our entire staff on how to mitigate bullying and address it in the event that it does happen. The first training is coming up at the end of this month and we are very excited to be rolling out this opportunity to all of our staff. You concern regarding the $5 lunches is noted as well. The lunches are intended to be a convenience to families on full care days or during minimum days such as conference weeks. Typically those events are publicized via the site newsletter as well as by posters at the site. I would encourage you to check with your Director to ensure you are on the e-mail list. We have a committee working on our fundraising policies and procedures and I will definitely pass your feedback on to them. Again, I appreciate your honest feedback. Our goal is to provide a positive experience to all of our clients. If you would like to speak to me in person or by phone, please feel free to contact me at slitteral@kidscountry.org or 925-743-3102. Regards, Stacy Litteral Kids’ Country Executive Director

MontevideoMom – Thank you so much for your honest feedback. I have heard your concerns and would welcome the opportunity to speak with you in person or over the phone at your convenience. Staff turnover is a significant concern of ours as well as in the childcare industry as a whole. I am proud to say that Kids’ County was voted a “Best Place to Work” and a “Top Workplace” in 2014 and our staff turnover has dropped dramatically over the past two years. This is a result of expanded staff development and training programs, staff recognition and increased benefit and wage packages. Hopefully, you will see a positive change in the near future regarding staffing. I understand that the most important service we provide is the interaction between our staff and your child and we want that to be as consistent as possible. In regards to your concerns with our contract structure and timekeeping, that feedback is noted as well. Our Board of Directors (which is made up of parents and community members) reviews the rates and contract structure annually with the goal of offering the most flexible pricing possible while remaining able to cover our costs. Over time, we have found that the seven options for purchasing our services seem to work the best for the majority of our families. Offering “buckets” of hours that can be used how each individual family desires offers quite a bit of flexibility. Those contracts can also be changed on a monthly basis at no charge if changed with some advance notice, (around 3 weeks). We are currently in the process of making a major change to our timekeeping and accounting systems. The change is intended to simplify and automate the sign-in and sign-out process using iPads, as well as the timeliness of updates to the parent portal. Your feedback will be considered as we move forward with this change. I am very sorry to hear that your child experienced a negative interaction with another student while in our care. Unfortunately, those types of interactions do happen. Our goal is to address them individually and with care. Understanding that bullying is a relevant topic in elementary schools today, we have recently identified a group of our staff that feels passionately about resolving those issues in the best and most age-appropriate way possible. This committee will be attending several seminars and will train our entire staff on how to mitigate bullying and address it in the event that it does happen. The first training is coming up at the end of this month and we are very excited to be rolling out this opportunity to all of our staff. You concern regarding the $5 lunches is noted as well. The lunches are intended to be a convenience to families on full care days or during minimum days such as conference weeks. Typically those events are publicized via the site newsletter as well as by posters at the site. I would encourage you to check with your Director to ensure you are on the e-mail list. We have a committee working on our fundraising policies and procedures and I will definitely pass your feedback on to them. Again, I appreciate your honest feedback. Our goal is to provide a positive experience to all of our clients. If you would like to speak to me in person or by phone, please feel free to contact me at slitteral@kidscountry.org or 925-743-3102. Regards, Stacy Litteral Kids’ Country Executive Director