Colorado Health Benefit Exchange

Programs: The number of coloradans selecting a health plan through the individual marketplace during the last open enrollment increased by 5% year over year (169,000 compared to 178,000). Coloradans from every county in our state signed up for medical coverage through the marketplace. Additionally, as of june 2017, 442 small businesses provided coverage to 2,950 employees through enrollment in the shop program. For the 2016 plan year, c4hco helped return $318 million to coloradans through advance premium tax credits. Over sixty percent of our customers in 2017 are receiving this valuable financial asssitance. Improvements were made in serving customers during the 4th open enrollment period with a 50% reduction in caller wait time and 74% of customers applying see schedule o for continuation. For financial assistance receiving an eligibility determination within two minutes. Connect for health colorado completed a series of significant technological, organizational advancements and transitions in fiscal year 2017 to set the foundation for long-term success and sustainability. Prior to the start of the plan year 2017 open enrollment, improvements included enhanced password reset function for customers, and enhanced data transfer between connect for health colorado and health insurance company systems. Internally, strong progress was made on implementing a business intelligence improvement plan which equips the marketplace's business units with on-demand, web-based enrollment data to inform future plans and efforts. The organization re-structured contracts with key it vendors to provide more manageable and predictable technology capacity at a lower cost. Internally, the it team was reorganized to strengthen vendor management processes, improve efficiencies and support a more agile technology development approach for future enhancements. Fiscal year 2017 was the first year without receiving any funding from federal grants. The primary sources of funding for the fiscal year were administrative fees on plans and the broad market assessment. An additional source of funding was developed subsequent to the end of the fiscal year that provided for the reimbursement of medicaid costs incurred by c4hco. The plan defining the allocation methodology of the organizations costs related to medicaid was approved in september 2017. This will result in the recouping of medicaid related costs incurred by c4hco from both the 2017 and 2018 fiscal years.