Associated Residential Services Inc

Programs: Measuring outcomes has always been difficult in adolescent residential counseling programs, as the best measure of success is reflected in what foster children do with their adult lives, after they age out of the system. Fortunately, the most objective and consistent measurement of a group home programs effectiveness is based on the most important thing; client satisfaction, as measured by client complaints to community care licensing (ccl). Ccl is the state agency that regulates licensed group homes, enforces regulatory compliance, and safeguards the clients personal rights. It is heavily emphasized with all foster children that they have the right to call ccl 24 hours a day to report complaints against a group home. Once a complaint is filed against a group home, the complaint is logged and investigated. This data can not be manipulated, misrepresented or falsified; once a foster child registers a complaint, it is a matter of public record. Ccls complaint policy and procedure is designed to safeguard genuine concerns such as deprivation of food and religious services, lack of proper health care and abuse of clients. Straightforward concerns that should be corrected. In over ten years of operation, associated residential services has delivered over 37,000 individual days of care, (one day of care is a single 24 hour period for a single client), only one client complaint has ever been registered with ccl. That is an unprecedented performance record that no other group home in san diego even comes close to matching over the same number of days of care.