My Nonprofit Reviews

My 7 year old Havanese dog(19 pounds), Oliver, was desperately in need of dental care. After a search for low cost services and reading pretty good reviews for Spay Illinois, I brought my dog in for the evaluation and required blood work which total $128. I was quoted dental cleaning with expected extractions was between level 2 & 3 which would cost between $500 - $800. I was not able to book that day due to lack of funding for that amount. I was told I could schedule when I was ready. Well, 3 months later, I was ready to schedule but was told that I would first need to return for another evaluation and blood work as it had been longer than the required 2 months (which I was never told of a timeline). Thus, we repeated the evaluation for another $128 so we can get the dental work completed. After the evaluation, we were told Oliver's dental cleaning and extractions would now be a level 3 & 4 that would cost $1100 - $1200! Double the original evaluation because according to them... his dental condition had worsen and they have since implemented a price increase. They were not able to tell me what exactly had changed in 3 months that would warrant double the original evaluation quote. I was not present during the visit thus I requested the vet call me to explain the difference in his dental condition in light of the very short turnaround. He refused noting it was his final finding having a receptionist call to tell me that. Due to her obvious limited medical knowledge and frustration of trying to explain the doctor's final response, I requested someone call me that had more insight of Oliver's situation so that I could understand. So they had the office manager, with even more limited medical knowledge call me to say the price was the price and I can take it or leave it; she didn't care either way. Additionally, she was very offended that I had the nerve to question the level and price change that occurred and they did not need to explain anything to me. She also promptly told me that their office would not be a good fit for Oliver so I could take my business elsewhere instead of explaining the difference in evaluations. I agreed with her... if this if how they handle questions and inquiries, I could expect even worse if service is actually completed there. I believe BAD service starts at the top of the tree and trickles all the way down to the animal. I am so glad they were rude, uncaring and unprofessional as it allowed me to close that door and open another one to a host of blessings!

FOR ALL WHO IS SEEKING EXCELLENCE CARE FOR AN AFFORDABLE COST - YOU HAVE OPTIONS. My dog completed his dental cleaning with 11 (yes, 11) extractions at FOX VALLEY ANIMAL WELFARE LEAGUE in North Aurora for $404.00 that included labs, anesthesia, 14 days of antibiotic and pain medication performed by a licensed vet doctor. OH WAIT, the price also included 2 vaccines (distemper and bordetella). EXCELLENT care was provided for my dog and for me as a nervous dog parent. FYI - they provide a full line of wellness interventions including all vaccines ($20), spay/neuter, and a host of other things. Check out their website. They have a 4.8/5.0 ratings. Very nice and clean facilities. of note, I luck up and got a cancellation spot; typical wait for dental cleanings, I am told, can be a few weeks or months out. I was willing to go on the cancellation list and was called within 1 day! PASSING ON THE BLESSINGS.