My Nonprofit Reviews

This is my second year going through Amgen to receive my Aimovig medication for chronic migraines. The first year, smooth sailing, it really gave me hope as the first year, there were no issues. This year? A totally different story. The wait time on hold is completely unacceptable, and it is EVERY DAY, no matter the time of day you call. Just to get an update on the status of an application, you have to wait on hold. They called me (automated system) after hours to let me know “additional information was needed for my application”, without saying what additional information was needed. It’s been almost 3 months and this is still in the works. This is just unreal in my opinion, and something definitely needs to change.