My Nonprofit Reviews

bankroberts
Review for Brookline Teen Outreach, Pittsburgh, PA, USA
The teen outreach program under scrutiny leaves a lot to be desired when it comes to effectiveness and cultural competence. One of the most glaring issues is the staff composition, which doesn't reflect the community's demographic makeup. This lack of diversity hampers the program's ability to connect with and appropriately address the needs and concerns of the community.
The program's exploitative use of images predominantly featuring children of color in promotional materials is concerning, especially since it seems ill-equipped to provide these children with essential skills to cope with challenges at home. Further, the program neglects to incorporate valuable parental input, missing an opportunity to enhance the children's experiences and align the program's approach with the community's needs.
Regrettably, some staff members exhibit inappropriate behavior on social media, casting doubt on male domestic abuse and encouraging divorce. This behavior, understandably, creates discomfort among the parents. Logistical concerns, such as dismissing teens without ensuring their safe transportation home, add to the growing list of issues that raise serious safety concerns.
The program's collaboration with the police for a foot race was not only mismanaged but also created an uncomfortable atmosphere, making children feel more like suspects than participants. What's more, the program's use of podcasts and social media to self-promote misses the mark entirely, and unintentionally contributes to an environment of exclusion. Instead of creating an inclusive atmosphere, the program seems to perpetuate a narrative of 'us versus them', which is alarmingly reminiscent of white supremacy ideologies.
The overall feeling is that the program, dominated by liberal white influences, seems out of touch with the community it intends to serve. These issues highlight the need for comprehensive reassessment and reform within the program, to ensure it better understands and serves its intended audience.
First, let me apologize for my delay in responding to your review. Second, I genuinely appreciate your honesty, candor, and constructive feedback. You bring up several points that we, too, have been working to address internally. I would welcome the opportunity hear more about your perspective and discuss your thoughts in order to make meaningful improvements to our program and reflect on how we better serve the community, as you pointed out. Please contact me, Caitlin McNulty at cmcnulty@brooklineteenoutreach.org or 412-254-4590 (please leave a message if no one answers, and I will be sure to get back to you right away).