My Nonprofit Reviews

I have always received excellent service for my Otezla prescription until October, 2022. My doctor’s office faxed the required renewal forms 3 times before AmGen finally agreed they had received them. The new approval for 2023 was granted quickly after that, but now in January when it’s time for a refill, the line for automatic refills says the prescription does not qualify for automatic refill. I’ve been calling their number for nearly a week and get a message that they are experiencing a high volume of calls and although I’ve waited for up to 20 minutes on hold, my calls have never been connected.