My Nonprofit Reviews

I gave 2 stars only because they used to be good. I have used RX Outreach for years with great results. My prescriptions were filled quickly and at a decent cost. I usually received them within 3-4 days of placing the order. If I had to call them, my calls were answered quickly and professionally. I'm not sure what has happened, but I suspect they have gotten too big to operate efficiently. I currently am waiting nearly two weeks for medications to arrive. The online ordering has been down for who knows how long and when I call, the wait is roughly an hour to speak with someone. I waited a week for my prescriptions and decided to call them to check. Another hour wait to speak with someone to be told that someone forgot to hit "release" on my prescription and it was never sent. I had to call my doctor to have a temporary script sent to a local pharmacy which was the same price as RX Outreach. Now I am about to be out of my second medication and am waiting for the fourth time for an hour to speak with someone. When I tried to call yesterday, I waited so long I had to leave and asked to be called back. No one ever called back. This is unacceptable. If they can no longer fill prescriptions in a timely manner or offer customer service they should not be offering their services. Medications are necessary and Good RX is putting lives at risk if they cannot do what they claim they can do. Disappointing to have to write this, but I am utterly disgusted at this point.