My Nonprofit Reviews

I made an appointment for my dog and two cats to go for a simple yearly exam, a heartworm test for my dog, and flea prevention for all three of them. When I made the appointment, they told me that the earliest appointment was 2 months out. The price was good, so I took the appointment. A few days before the appointment, the office calls me to tell me that the vet is going to be out the day that I made the appointment. But, there was a shot clinic on Saturday that I could go to, they would wave the exam fee, and I could get everything done then.The hours were from 9:00 in the morning to 1:00 in the afternoon. Sounds fair. I took all three of my boys over there at noon. The girl that was checking people in waves me down as I'm pulling into the parking lot, and says that the cutoff time has already passed, that they're no longer accepting any more patients. I said well, it would have been nice for someone to have told me that even they called to cancel my appointment. Before I could finish that sentence, she cut me off, explaining that it takes about an hour to get everyone in, so they had to cut off at noon. I said so, the appointment I made 2 months ago... I got cut off again before I could finish my sentence. She said no no, there's no appointment it's just a walk-in. Getting irritated by the fact that I can't finish a sentence now, I say yes, I realize that, but I made the appointment... Cut off again. No you don't understand, there is no appointment, she says. I say yes, I get that, but they called me and... Cut off again. She says, I will squeeze you in, but you have got to stop with the attitude. Now I'm pissed. I'm the one with the attitude when she's the one who won't let me finish a sentence? I said no thanks, I think I'll find somewhere else to go. I will never go back to this clinic again. I've never been treated so rudely.

Two days later, I got a phone call to cancel appointment. Do they not make a record of who they call?