I made an appointment for my dog and two cats to go for a simple yearly exam, a heartworm test for my dog, and flea prevention for all three of them. When I made the appointment, they told me that the earliest appointment was 2 months out. The price was good, so I took the appointment. A few days before the appointment, the office calls me to tell me that the vet is going to be out the day that I made the appointment. But, there was a shot clinic on Saturday that I could go to, they would wave the exam fee, and I could get everything done then.The hours were from 9:00 in the morning to 1:00 in the afternoon. Sounds fair. I took all three of my boys over there at noon. The girl that was checking people in waves me down as I'm pulling into the parking lot, and says that the cutoff time has already passed, that they're no longer accepting any more patients. I said well, it would have been nice for someone to have told me that even they called to cancel my appointment. Before I could finish that sentence, she cut me off, explaining that it takes about an hour to get everyone in, so they had to cut off at noon. I said so, the appointment I made 2 months ago... I got cut off again before I could finish my sentence. She said no no, there's no appointment it's just a walk-in. Getting irritated by the fact that I can't finish a sentence now, I say yes, I realize that, but I made the appointment... Cut off again. No you don't understand, there is no appointment, she says. I say yes, I get that, but they called me and... Cut off again. She says, I will squeeze you in, but you have got to stop with the attitude. Now I'm pissed. I'm the one with the attitude when she's the one who won't let me finish a sentence? I said no thanks, I think I'll find somewhere else to go. I will never go back to this clinic again. I've never been treated so rudely.
Two days later, I got a phone call to cancel appointment. Do they not make a record of who they call?
I booked out my dogs appointment for vaccines MONTHS in advance, got an email to confirm it and everything. It just so happened to be the week my family was coming in for holiday but since they are apparently so overbooked, I could not change it. Not that it would matter as they do not answer the phones EVER anyway. Ruined the entire day as it was smack in the middle of the day, so we could not make any plans. My family was upset by this, but understanding. I check my email obsessively- I'm talking several times a day. Checked it when I woke up. Nothing. Missed calls? Zero. Voicemails? Nada. Go into the clinic, which is already not a short drive away, and they tell us the appointment has been cancelled. Are you fricken kidding me? THE LEAST YOU COULD HAVE DONE IS LET US KNOW! Apparently there has not been a doctor in ALL day so I'm not sure why they're so busy they cant even have the decency to let us know. Ruined mine and my family's entire day. Told us they couldn't get us in again for another month and a half to two months like it's my dogs fault they are unprofessional. Not to mention, my dog is obviously still unvaccinated so hopefully we can find a business that actually wants to do their job. Cancelled my other pets upcoming appointments too since it is clear they can not be trusted to use basic communication. I will never use this business again and I will be letting everyone know who recommended this place to me as well as anyone I see asking about it or vet related recommendations. Ridiculous.
Great clinic! Very friendly staff. I took my puppy Sophia in at 5 months to get spayed. They took her and she was happy as could be when we picked her up that same day. The staff called a few days later to check in on Sophia's progress :) a nice touch
I've adopted 2 cats from TLC Petsnip, and they were treated so well. They take such good care of all of their charges and put the well being of the animals above all. I take them back for check ups and shots, excellent care and advice from all the workers and know that my animals are in great hands. Support your local non-profit, spay and neuter your pets, and adopt don't shop with TLC Petsnip.
My dad and I have several community cats we care for. TLC Petsnip has fixed each one! Their level of service and caring nature shows each time. I will continue to use TLC as well as keep recommending them!
My family has adopted two cats from TLC. One was for our us and the other was for my mom after her cat passed away. My mom wanted a calm lap cat and the ladies at TLC were so helpful and allowed her to take the time to meet with a couple of kitties. She's had her for a little over a year and is so happy.
Found our little Gryphon in a parking lot. My daughter-in-law found TLC Petsnip on Facebook and I thought we would give them a try when it came time to spay Gryphy. Very bright & clean with a caring staff and very reasonable prices not only for the procedure but for the shots she needed. Gryphy was ready for me at the time stated. Her incision was perfect and she had no issues with recovering. They also rescue and adopt out animals. I definitely give them a thumbs up and will use them again. This is our Gryphy now - we think she is about 10 months old.
We adopted this little girl back in May. When we first arrived a nice lady named Terri gave us a tour, this was a kitten shower held on May 28,1016. The staff was awesome the adoption was easy and quick. She was spayed, microchipped, she had her first set of shots and was dewormed. We have adopted kittens in the past and I can say with all honesty this was by far our best experience. When we decide to adopt another kitten it will be from TLC petsnip.