My Nonprofit Reviews

We are writing to get on record our profound disappointment with the service and experience at AMC with the last 12 days our our beloved Pet's life. She had a brain tumor.
To say we were unhappy with not only our treatment personally, by the majority of the staff, is a gross understatement. We, on our very last day, wrote
desperately to Dr.XXX and others, who encouraged this communication, to no avail, although it was clearly an emergency. We were never able to speak directly
to anyone who knew anything about our Dog's treatment, and once we finally were able to reach a receptionist, we were assured 2x we would have neurology
contacted and we would certainly get a call back from someone. No one responded. Regardless of a life or death situation.
To give you more color, on her last day, she was released from the hospital with the suggestion she had done 'wonderfully overnight', after focal facial seizures,
and we took her home, with her medication doubled - anticipating even more grogginess. Within an hour, she had collapsed on the floor and we were unable to wake her. We called and called AMC, to no response. Finally, we had our superintendent carry her to a car and brought her back to the hospital. An incredible, wonderful ER doctor named Dr.XXX revived her somehow, and let us know that this 'cranial episode' was not unusual, could happen at any time again, that she could pass, and that in fact this had happened just the previous night (when we were never informed - instead, we told she 'did wonderfully overnight' and she should come home).
What kind of treatment is this? We spent thousands of dollars and more importantly, invested enormous trust in AMC doctors. We were given hope that all our girl needed was a couple of weeks to get used to the medication and she may have 3-6 or more months of life, to run on a beach, and live fairly normally. This was not only impossible, but unfair and to think we, as non vets, could manage this kind of care, was impossible and frankly, cruel.
A brain tumor is very serious. We understand this. But back and forth to AMC multiple times was confusing and impossible for our pup, too. And, wrong. It would have been kinder to admit that you could not get ahead of her serious symptoms, rather than sending a very very sick dog home, only to get her back with heartbroken parents, within a 24-36 hour time frame, over a 12 day period. It has been gut wrenching.
This is inconceivable to us. We can't get our beautiful girl back. But, we can let others know that AMC, your organization and concern for the pet parents, is terrible. With the exception of Dr. X and her kindness, along with Dr. X, all of you ignored us, and the specifics of our pet's case. And, it is a profound disgrace.