My Nonprofit Reviews
Melissa F.
Review for The Trevor Project, Inc., West Hollywood, CA, USA
They refused to re-send the "Talk to me" kit for the Suicide Prevention Week, and I had ordered it for free, but it said it was sent & delivered, yet I never got anything from them.
I live in an apartment, where no one can get into my mailbox without my key, so tell me how the heck it could "just simply have been taken after delivered"?? It's a shame you don't care more about your customers.
Do you realize how much I wanted this kit, simply for the meaning behind it, not just to have one? A lot of my friends have struggled with suicidal thoughts, and I had made a list of people to send a "Talk To Me" sticker to, with a nice note saying that the sticker is true, and they can talk to me ANY time when they are feeling suicidal. I have a few friends watching their mailboxes, waiting for me to send it to them, because they truly do need the extra support knowing I'm here for them, always. For all you know, this kit and stickers could prevent my friend from killing themselves because I was going to send several people a sticker with a nice note saying I'm always there for them to talk to me anytime about anything.
THE KITS ARE FREE. WHY CAN'T YOU MAIL ME A NEW ONE?
Is it only because the kit was free to me that you won't send another one? Because I certainly hope you don't treat your customers like this who actually BUY stuff from you, and never recieve it. Because you could get in a lot of trouble, because you would be STEALING their money.
You completely lost all my support with you guys.
I'm even completely ashamed to be one of your "Likes" on your Facebook page.
More Feedback
If I had to make changes to this organization, I would...
I would deffinately put better people on the customer support team, and maybe have them better understand my point of view before being so snappy to just say no, we can't send you a replacement one.
How would you describe the help you got from this organization?
A little
How likely are you to recommend this organization to a friend?
No
How do you feel you were treated by this organization?
Badly
When was your last experience with this nonprofit?
2013
Review for Canines For Service, Inc., Wilmington, NC, USA
I recently trained my dog to become a therapy dog, and I also find it theraputic to me taking Biscuit [our dog] to the elementary school to do "Group" with these two sweet girls. It puts a smile on my face and in my heart knowing that I'm making a difference in their life.
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I've personally experienced the results of this organization in...
my daily life
If I had to make changes to this organization, I would...
change nothing.
