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Cindy Decker M.

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1 reviews

Review for Pet Assistance, Inc., New Preston, CT, USA

Rating: 1 stars  

Pet Assistance Inc informed me I was awarded a $275 grant towards my pet's vet care of over $700. I notified PAI that I was taking my pet to the vet today using their grant. Throughout the day, PAI called my vet's office harassing the staff and demanded to know why the vet wasn't going straight to surgery versus trying a non-invasive way to resolve my pet's need.

After the entire procedure was complete and it was time to pay the bill today, PAI refused. PAI spoke to me on the phone and it was one of the rudest experiences I have ever had. PAI said they might pay the bill in a couple of weeks or a month. Unfortunately, my pet suffers. My vet said my pet cannot get the sample cultured until the bill is paid.

I can't believe an organization dedicated to helping animals would knowingly let a pet suffer. A pet who the organization agreed to help.

Please help me get the funding to pay the vet bill so my pet can return to health and a normal quality of life.

I have 25 years of non-profit experience and I have never encountered such a disreputable action from a non-profit.

I WOULD NOT RECOMMEND USING PAI OR TRUSTING THEM TO HOLD TO THEIR WORD.

Role:  Client Served

When the health of our beloved pet is in danger emotions can run very high. At Pet Assistance Inc., we never take the health and welfare of any animal lightly. PAi. can only make grants within the boundaries outlined by our organization's bylaws. We only award small grants, and the owner must always make a financial contribution. The owner's contribution is defined before a grant is offered. Typically, PAi grants are awarded for urgent care and emergency surgery only, and diagnosis analysis is the responsibility of the pet owner. In this case, the pet owner and veterinary hospital were trying to avoid surgery, and so PAi made an exception and agreed to pay for part of the cat’s diagnostic tests. We have fulfilled this grant as promised. However, the owner is still obligated to make their financial contribution as agreed. Posting a poor review does not excuse her from this obligation, nor shift the responsibility for her cat’s health to us.

When the health of our beloved pet is in danger emotions can run very high. At Pet Assistance Inc., we never take the health and welfare of any animal lightly. PAi. can only make grants within the boundaries outlined by our organization's bylaws. We only award small grants, and the owner must always make a financial contribution. The owner's contribution is defined before a grant is offered. Typically, PAi grants are awarded for urgent care and emergency surgery only, and diagnosis analysis is the responsibility of the pet owner. In this case, the pet owner and veterinary hospital were trying to avoid surgery, and so PAi made an exception and agreed to pay for part of the cat’s diagnostic tests. We have fulfilled this grant as promised. However, the owner is still obligated to make their financial contribution as agreed. Posting a poor review does not excuse her from this obligation, nor shift the responsibility for her cat’s health to us.