My Nonprofit Reviews

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1 reviews

Review for Pacific Pug Rescue Inc, Beaverton, OR, USA

Rating: 1 stars  

On their site they say that they have adoptable dogs and if you're interested then to fill out an application. The problem with this is that they claim it takes 3-4 weeks in order to process applications and by the time they get to your application whatever dog you might have been interested in is probably already gone. My experience is that I filled out an application and didn't hear anything from them until I followed up with them several days later. It was ONLY then that I was informed that they needed additional information which I immediately gave to them. At the same time I asked them if the dog I was interested in was still available and no reply, I sent two other e-mails following up with the person which I also asked the same question and was never given an answer or a reply of any kind. I went out to their face book site and there I saw that the dog had already been adopted. Now, how much effort is it to write a reply to the question and state that the dog was already adopted out? But no, I received no reply from this person. Then she also mentioned that she had sent an e-mail out to me to state they needed additional information, but she didn't, it wasn't until AFTER I followed up with her that she happened to mention that I needed some additional information, so how long was it going to take her to let me know that? Again, it would have been a 5 second e-mail. She cited in her last e-mail to me that the character of a person shows up during the adoption process and told me good luck in my endeavors to find a new companion. So, she attacks my character because of her incredibly bad customer service and trying to follow-up to see if they had received everything? I would be VERY careful about going through this organization since they seem to be so busy they can't handle replies to e-mails that would take all of 5-10 seconds. I'm sure the thought and purpose is noble, but if you can't handle the customer service any better then that then a person should probably relook at their commitment to helping animals in need.

I've personally experienced the results of this organization in...

I've personally experienced the results of this organization, or lack of results, in my attempt to adopt a dog from them. Very bad customer service, and attacking my character because they are incompetent in dealing with supposedly the tons of applications they get. They were incapable of replying to any of my e-mails even with a short, 5 second reply.

If I had to make changes to this organization, I would...

Have some checks and balances on the people running it like most businesses (even non-profit) have so that a person has recourse to make a comment and have a review of the person in charge. As it is, they can get away with anything, whether it is fair or not because there is only one person to contact. They also shouldn't be advertising that dogs are available immediately because they obviously are not with a 3-4 week timeframe for processing an application.

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A little

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Role:  General Member of the Public & Attempted to adopt a dog from this site.