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Pacific Pug Rescue Inc

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Community Stories

6 Stories from Volunteers, Donors & Supporters

Mike198

Volunteer

Rating: 1

Rude and insensitive. They took our foster away with an hour's notice. They are basically a machine to churn dogs through foster homes to the highest bidder. Unfortunate, and as much as I love pugs, I'll just adopt through the county shelter or the Humane Society.

General Member of the Public

Rating: 3

Volunteer informed me it was a six month wait. I lost heart!

1

General Member of the Public

Rating: 2

Disappointed with this rescue group. Have experience with adopting rescue pugs before so was very sad when the system requires you to keep applying and told it would take months. We are still waiting. And, as the another post indicates, hard to keep applying and finding out the dogs are not available any more (and/or not matched to you because there is no feedback from the group). Since my references were positive, not sure why we fail to make their grade.

Love pugs. Great that there is a pug rescue group to care for them. But, frustrating system managed by volunteers who could be a little kinder in their process.

Bridget S.

Client Served

Rating: 5

I have been lucky enough to be able to adopt three seniors from this organization. They are knowledgeable, compassionate and truly love the dogs making sure that they are matched up with people that will love and care for them as the special little family members that they are. As long as I have Pugs, and I can't imagine not having them, then I will get them through Pacific Pug Rescue.

1 Lizzi B.

Client Served

Rating: 5

We recently had the privilege of adopting a pug from Pacific Pug Rescue. Their organization does wonderful things for pugs in need and evaluates each pug thoroughly while in foster care to ensure proper matches with adopters so the dogs find their forever homes. We turned in an application and heard back as soon as they had contacted our references. The meet and greet prior to adoption allowed us to ensure the dog was the right fit for him, and us as a family (including 2 resident cats). They also offered considerable support after the adoption and care for their adopted pugs throughout their lives. All of the volunteers and foster families are wonderful, and I'd highly recommend this organization for anyone looking to adopt a pug.

3

General Member of the Public

Rating: 1

On their site they say that they have adoptable dogs and if you're interested then to fill out an application. The problem with this is that they claim it takes 3-4 weeks in order to process applications and by the time they get to your application whatever dog you might have been interested in is probably already gone. My experience is that I filled out an application and didn't hear anything from them until I followed up with them several days later. It was ONLY then that I was informed that they needed additional information which I immediately gave to them. At the same time I asked them if the dog I was interested in was still available and no reply, I sent two other e-mails following up with the person which I also asked the same question and was never given an answer or a reply of any kind. I went out to their face book site and there I saw that the dog had already been adopted. Now, how much effort is it to write a reply to the question and state that the dog was already adopted out? But no, I received no reply from this person. Then she also mentioned that she had sent an e-mail out to me to state they needed additional information, but she didn't, it wasn't until AFTER I followed up with her that she happened to mention that I needed some additional information, so how long was it going to take her to let me know that? Again, it would have been a 5 second e-mail. She cited in her last e-mail to me that the character of a person shows up during the adoption process and told me good luck in my endeavors to find a new companion. So, she attacks my character because of her incredibly bad customer service and trying to follow-up to see if they had received everything? I would be VERY careful about going through this organization since they seem to be so busy they can't handle replies to e-mails that would take all of 5-10 seconds. I'm sure the thought and purpose is noble, but if you can't handle the customer service any better then that then a person should probably relook at their commitment to helping animals in need.

Review from Guidestar