My Nonprofit Reviews

almam99 - charity reviews, charity ratings, best charities, best nonprofits, search nonprofits

almam99

81 profile views
1 reviews

Review for Actors & Others For Animals, North Hollywood, CA, USA

Rating: 4 stars  

Actors and Others was a HUGE help for both me and my dog. I cannot complain about the help I received and the weight they removed from my shoulders. I qualified for the voucher on my dogs neuter, but his problem was he was cryptorchid. So his surgery was more complicated and required more money which I did not have. They gave him his surgery and medication, as well as chipped him. All included. My only problem was that I was called right before his surgery saying he needed bloodwork done, which was an extra 125 and those are costs I need to be warned of ahead of time because I need some time to save up for it. Luckily my sister allowed me to borrow from her but if she didn't I would have done a payment plan which they didn't seem to want to let me do. I have yet to call for a copy to make sure it was done. One big problem I did see was the way the lady who runs the place was behaving. And I would not be surprised if she was acting the same with the animals because since that visit my dog's once sweet behaviour towards anyone turned into aggression. She was rude, to not only the clients but her own employees. I received a call and called back moments later for a question and was told in a rude tone that I shouldn't be calling because it is an emergency number I called (then why would I receive a call from a number they use for emergencies). And if I wasn't called about my dogs surgery being over then not to bother. The lady in charge was being rude to her employees who have been there since the very early morning to the minimum of 10:30pm when I picked up my dog. She was practically scolding her in front of any clients with no shame and getting angry over reasonable questions she had. It was not the type of energy I wanted myself or the other animals around after a stressful surgery, especially since animals feel the tension way more. So overall, the foundation:huge help, very thankful. The tall white lady in charge: could be better, watchout.

Role:  Client Served