My Nonprofit Reviews

On April 28th, our charity Create Now received notice that we had received 1,000 donations for $10 each. I contacted JustGive to find out where these donations came from -- through email only since they have NO phone number listed - which is very fishy!

Someone at JustGive sent me an email stating that they suspected the donations were “tests” being done by credit card thieves who charge small amounts on many different credit cards. If the transactions go through then they know the cards are valid so they use them to charge for more expensive items. The representative at JustGive assured me that they would investigate and find out if these charges were authentic. I contacted them four more times asking for the results, but never heard back.

Then at the end of May, we got a check from JustGive, and yet another one at the end of June. So we assumed that the contributions were valid. Therefore, today we sent out thank you emails to everyone because we wanted to express our gratitude. It opened a floodgate of emails and angry calls from many people stating that they had never contributed money to Create Now. I've had to spend hours dealing with this fiasco instead of doing our important work.

JustGive never did an investigation. I think they put these transactions through so they could keep the processing fees. Meanwhile, the people whose money was stolen still blame our charity in spite of the email we sent them to explain this situation, and that we are also innocent victims.

I tried to remove our profile from JustGive and there is no way to do this. I've sent them an email demanding that they remove Create Now from their system, and we'll be lucky if we ever hear back.

Pals Around the World has been a wonderful supporter of my organization Create Now that transforms the lives of youth in need through arts mentoring and experiences. They have donated dozens of their books to children who have been abused, neglected, abandoned, left homeless and dealing with domestic violence. The children love these books because they are beautifully written and designed, and they enable them to expand their knowledge of other cultures and languages. I highly recommend Pals Around the World!

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