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2013 Top-Rated Nonprofit

JustGive

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Nonprofit Overview

Causes: Civil Rights, Civil Rights, Social Action & Advocacy, Community Improvement & Capacity Building, Philanthropy, Philanthropy, Charity & Voluntarism Promotion, Philanthropy, Voluntarism & Grantmaking Foundations

Mission: As The destination for online charitable giving®, JustGive is dedicated to creating comprehensive tools and services to make charitable giving a part of everyday life, JustGive is a nonprofit organization whose mission is to increase charitable giving by connecting people with the charities and causes they care most about. Allowing donors to give when, how and as often as they want to more than 1.8 million charities working throughout the world.

Results: In the past decade, JustGive has sent more than $170 million to over 50,000 charities.

Target demographics: Individual donors; 501(c)(3) organizations

Geographic areas served: US and International

Programs: In 1999, JustGive.org was among the first nonprofit organizations to channel the power of the Web for online giving. Since that time, our creativity, innovation, and technology have combined to make us the only Web address you need for convenient, safe, and secure online donation for more than 1.8 million charities worldwide. We offer you many ways to give – direct donations, gift cards, registries, gift collections, and memorial donations – for every purpose and occasion.

Community Stories

95 Stories from Volunteers, Donors & Supporters
1

Donor

Rating: 5

I donate to a lot of charities with small amounts and Justgive makes it really easy. Love the record keeping too.

1

Client Served

Rating: 1

We are experiencing the same problems reported by others. After good experiences, we are now finding that our donations are not being paid to us (a charity).

Review from Guidestar

1

Donor

Rating: 1

I tried to make a donation to St Michaels School and after some frustration was told I made two donations but have no idea how they received any money since I gave no credit information. Frustrating. I can't rate it until I know what happened.

5

Donor

Rating: 1

Made a wedding registry with them. Donated $20 of my own to see how it worked. A month after I made my donation and had it taken out of my bank account my registry all the sudden said $0 instead of $20 donated. When I contacted customer service they said they had no record of me ever donating the money even though it had been taken out of my account and posted for over a month on my registry. They asked for more information which I gave them then never heard from them again. I had good intentions but immediately deleted my registry not wanting to see my friends and families money disappear into thin air. Very disappointed in this whole website.

Comments ( 1 )

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Andrea Lloyd 10/12/2016

We're sorry for the problems you 've had getting notified about your donation. (Sometimes our emails end up in spam folders.) Please email us at support@justgive.org and we'll get back to you. Thank you.

16

Donor

Rating: 1

No notification of my donation and they have all of my credit card information. I donated in memory of and I am clueless and unable to reach them for any answers. I cannot recommend this organization with all of the options.

Comments ( 1 )

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Andrea Lloyd 07/01/2015

We're sorry for the problems you 've had getting notified about your donation. (Sometimes our emails end up in spam folders.) Please email us at support@justgive.org and we'll get back to you. Thank you.

12 Myron L.

Donor

Rating: 1

I purchased a gift card which was to be sent out by e-mail and it is now three days later and the card has still not been sent out. There is no one to call to find out what is the problem.

2 Kyle27

Volunteer

Rating: 5

wow, this is amazing. you inspire kids all in this area! keep up the great work:)

3 Stacey45

Client Served

Rating: 4

This appears (from my internet searches) to be the best in class donation site. It relies on donations and processing fees to allow users to provide giving pages so that they can encourage donations to charitable organizations of any kind. I'm creating a page for my own favorite charities (I'll tell people to go there if they want to give me holiday or birthday gifts), plus I've made a memorial page for my mom's memorial (PETA and her HS alma mater being kept in mind) and finally -- what I'm most hopeful about -- a team page to organize all family members interested in doing a unusual buy nothing Christmas charitable gift exchange (in place of family gift exchange). I haven't sprung this on anyone yet, and I'm just tinkering around on justgive.org to test it out before announcing, but I like the site best of any I've seen. Justgive.org has a lot of charities online -- I haven't run into one of my favorite orgs that isn't on it yet, so that's huge. Setting up the profile for myself something to be desired, and I want a little more flair (thinking I'll launch the site as a link from a blog page where I can be more expressive. Let's see how it goes...

Comments ( 1 )

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Andrea Lloyd 12/02/2014

What a great idea to exchange charity gifts for the holidays with your family! You're setting such a good example - thanks for making a difference through JustGive.

1 Susan B A.

Volunteer

Rating: 4

We all know the Wounded Warrior Project and how very important it is to help our Military. Please consider giving to this worth while Charity.
Sincerely,
Barbara S Adams

8

Donor

Rating: 1

This was not easy at all. It kept telling me that I had done something wrong and so after the 3rd try I signed out. Did I give 3 times, did it accept anything. I will check my charge bill to see. Very frustrating when I want so much to give.

Comments ( 1 )

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Andrea Lloyd 10/28/2014

We are sorry for the frustration you had when you were trying to donate. Please email us at support@justgive.org and we'll be happy to look into this for you.

7

Donor

Rating: 1

This was a complete failure. I have tried to make a donation to an ornithological organization all morning but JustGive said that there was an error in my information. I could find no errors and each time I tried to change the password, it would tell me that an account with that email address already exists. Wasted my whole morning! This site must work for some people, but it didn't work for me. I wish I could find a way to remove my account!

Comments ( 1 )

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Andrea Lloyd 10/10/2014

We are sorry for the problems and frustration you had trying to donate! Please email us at support@justgive.org and we'll get this resolved for you. If there's a technology glitch on the site, we definitely want to know about it.

3

Donor

Rating: 5

My favorite part about JustGive is how easily I can incorporate giving into my life year-round. I love when a friend tells me the charity gift card was one of the most unique and meaningful gifts they've received.

3

Donor

Rating: 5

JustGive makes it easy for me to donate to my favorite charities.

6

Professional with expertise in this field

Rating: 1

I can only assume JustGive is experiencing serious business problems because it is impossible to reach someone to talk to to help resolve problems or answer questions. I am the executive director of a nonprofit who has used JustGive for our online giving for several years.

Recently I had questions about particular donations and despite sending multiple emails, writing Facebook posts on the JustGive website, and sending Twitter posts to JustGive, I did not receive a response and cannot find a "live" person to talk to. Very concerning. The phone number listed on the website indicates they don't take phone calls....then why have a phone number??? The whole thing seems unprofessional now and shaky. It did not used to be this way. We used to be able to talk with someone when we had questions. Now there is no one to talk to, donors are having trouble and our donations are not being sent on a timely basis. We are looking to find another online giving option. Think twice before using JustGive.

Comments ( 1 )

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Andrea Lloyd 10/06/2014

We are sorry for the delay in getting back to you, and know waiting for a response can be frustrating. We do respond to all inquiries in the order they are received. As a small nonprofit with limited resources, we have hired additional customer service team members so we can provide a more timely response. Would you provide a direct email address to reach you (the one used for your inquiry)? We'll get to the bottom of this and get back to you. Thanks.

1

Donor

Rating: 5

I have recommended JustGive to friends and family for a variety of reasons, most notably because 1.) my donations have gone to 15 different organizations (local, national and international) without a single problem in 9 months; 2.) the JustGive charitable organization search and signup process proved to be accessible for one who is not particularly "computer literate;" and 3.) JustGive e-mails a monthly re-cap of all donations, making their work transparent and simplifying my ability to keep track of donations. With appreciation, M.N.V.

1

Donor

Rating: 5

I wanted to surprise my aunt by making a charitable donation to honor her birthday but really don’t know which causes she supports. I have also cut way back on donating because I’m so tired of all the mail these other organizations send me (asking for more donations!) and it annoys me when they sell my name and address to other charities. I’m glad I found the Just Give website and their “gift card” options. I love the fact that my aunt will choose which charity she wants to support and I won’t be stuck on yet another mailing list!! If we end up having any problems with the donation, I’ll update my review, but for now I really like this site and the Just Give organization!

2

Donor

Rating: 5

I found JustGive when searching for sites that provide access to making charitable donations. I have used JustGive for the past three years to research non profits and to provide charitable contributions. The process is very easy and they provide annual summaries via email for tax purposes. Credit cards are sometimes frozen because apparently there is a lot of fraud that goes on in this industry so they just want to be sure that the payment is valid. I don't see this as a JustGive problem but rather an industry issue. I will continue to use JustGive for making future donations.

3

Professional with expertise in this field

Rating: 4

Updated:

After a rocky start, Just Give did a great job resolving my issue. Not only did they go above and beyond to accommodate the request, but also stayed vigilant to make sure I was satisfied.

I look forward to giving out the gift cards at our conference!

Comments ( 1 )

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Andrea Lloyd 08/04/2014

We are so sorry to hear about the problem you had trying to print charity gift cards for all your conference speakers. Thanks for altering us - We seem to have a technical glitch in our system and we're getting that fixed.
In the meantime, send us an email at giftcards@justgive.org and we'll help get this resolved for you right away. Thank you.

3

Volunteer

Rating: 3

I am more than happy to donate to justgive, but its a bit disturbing that my credit card was frozen, as I got an e'mail alert reporting suspicious credit card activity regarding this transaction, I had to log in to clear the alert, and I trust that there is really no issue, but I am still justifiably concerned, and will have to keep an eye on things...

Perhaps this non-profit needs a little more acceptance from the powers that be...

Comments ( 3 )

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Andrea Lloyd 07/21/2014

We are sorry to hear about this un-authorized charge to your card. Getting your card frozen has to do with the security settings on your credit card. Please contact your bank as soon as possible, they will be able to help you resolve this issue. Your bank's fraud protection department should be able to refund anything that wasn't authorized.

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Andrea Lloyd 07/21/2014

We are sorry to hear about this un-authorized charge to your card. Getting your card frozen has to do with the security settings on your credit card. Please contact your bank as soon as possible, they will be able to help you resolve this issue. Your bank's fraud protection department should be able to refund anything that wasn't authorized.

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Andrea Lloyd 07/21/2014

We are sorry to hear about this un-authorized charge to your card. Please contact your bank as soon as possible, they will be able to help you resolve this issue. Your bank's fraud protection department should be able to refund anything that wasn't authorized.

4

Professional with expertise in this field

Rating: 1

As the financial director for a Not-for-profit, I have found this organization VERY difficult to reach. I think it may be telling that there is no phone number listed on their website. Our previous financial person has left their position leaving us unable to verify donations through Justgive.org. I read in previous posts that they are understaffed and answer emails in the order that they were received, as I write this I sent my email more than 3 weeks ago, have since received another check I am unable to verify and our Program has now gone to the printer and those that have donated will not be acknowledged. Shame on Justgive, just go elsewhere NP's!

Comments ( 1 )

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Andrea Lloyd 07/22/2014

We are sorry for the delay in getting back to you and any donor verification problems it caused. We do respond to all inquiries in the order they are received. As a small nonprofit with limited resources, we have hired additional customer service team members so we can provide a more timely response, we manage our email queue as efficiently as possible.