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2013 Top-Rated Nonprofit

JustGive

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Nonprofit Overview

Causes: Civil Rights, Civil Rights, Social Action & Advocacy, Community Improvement & Capacity Building, Philanthropy, Philanthropy, Charity & Voluntarism Promotion, Philanthropy, Voluntarism & Grantmaking Foundations

Mission: As The destination for online charitable giving®, JustGive is dedicated to creating comprehensive tools and services to make charitable giving a part of everyday life, JustGive is a nonprofit organization whose mission is to increase charitable giving by connecting people with the charities and causes they care most about. Allowing donors to give when, how and as often as they want to more than 1.8 million charities working throughout the world.

Results: In the past decade, JustGive has sent more than $170 million to over 50,000 charities.

Target demographics: Individual donors; 501(c)(3) organizations

Geographic areas served: US and International

Programs: In 1999, JustGive.org was among the first nonprofit organizations to channel the power of the Web for online giving. Since that time, our creativity, innovation, and technology have combined to make us the only Web address you need for convenient, safe, and secure online donation for more than 1.8 million charities worldwide. We offer you many ways to give – direct donations, gift cards, registries, gift collections, and memorial donations – for every purpose and occasion.

Community Stories

100 Stories from Volunteers, Donors & Supporters

1

Donor

Rating: 5

I donate to a lot of charities with small amounts and Justgive makes it really easy. Love the record keeping too.

Donor

Rating: 1

I was duped into donating to Great Non Profit. Found out they use JustGive to process the money. As soon as I found my donation did not go to the charity I wanted I made contact and F... A... of great non profit support emailed they would contact JustGive to reverse my donation. Over the period of 3 days no results.
I have asked that my transaction be reimbursed to me ... but nothing
I believe this is nothing more than a sham. I was trying to donate to Convoy of Hope, a top religious non profit relief company.
Two phone number given for this company ar no longer in service.
Ted

1

Professional with expertise in this field

Rating: 1

DO NOT USE
I am a non profit and it's a pain to get our money that was donated to us. They sit on it. Very first check had issues and was returned by them. They said to email with copy of fee to reimburse. Email came back returned they never reimbursed. Checks are supposed to be issued by the 15th but they want until the end of the month. Never received one check mailed 06/29/17 since have emailed no joke 13 EMAILS!!!! Same crap saying they will reissue and they have not. RIDICULOUS they don't have a phone number. Reporting to BBB.

1

Board Member

Rating: 1

WARNING: Do not use JustGive!

Our non-profit recently used JustGive to accept a sizeable donation from a donor who wanted to use an American Express card. We chose to do so because the credit card fee was lower than our normal processor.

In the JustGive donor Terms and Conditions it states:
"I understand that JustGive will send my donation to my recommended charity by the 15th of next month."
We are well past the 15th of the month following the donation, and the check has not been mailed. Further, you cannot contact JustGive by telephone, only by completing an online form. We did receive a call from them one week after completing the form, and the CSR indicated that the payment was delayed and that she would contact finance.

If the payment is not received, we will have to go back to our donor to have American Express reverse the charges. Clearly, that is a conversation you do not want to have with a donor!

1 create-now

Client Served

Rating: 1

On April 28th, our charity Create Now received notice that we had received 1,000 donations for $10 each. I contacted JustGive to find out where these donations came from -- through email only since they have NO phone number listed - which is very fishy!

Someone at JustGive sent me an email stating that they suspected the donations were “tests” being done by credit card thieves who charge small amounts on many different credit cards. If the transactions go through then they know the cards are valid so they use them to charge for more expensive items. The representative at JustGive assured me that they would investigate and find out if these charges were authentic. I contacted them four more times asking for the results, but never heard back.

Then at the end of May, we got a check from JustGive, and yet another one at the end of June. So we assumed that the contributions were valid. Therefore, today we sent out thank you emails to everyone because we wanted to express our gratitude. It opened a floodgate of emails and angry calls from many people stating that they had never contributed money to Create Now. I've had to spend hours dealing with this fiasco instead of doing our important work.

JustGive never did an investigation. I think they put these transactions through so they could keep the processing fees. Meanwhile, the people whose money was stolen still blame our charity in spite of the email we sent them to explain this situation, and that we are also innocent victims.

I tried to remove our profile from JustGive and there is no way to do this. I've sent them an email demanding that they remove Create Now from their system, and we'll be lucky if we ever hear back.

1

Volunteer

Rating: 1

I am a treasurer for a non-profit. Back in December, 2016, we received a donation from JustGive, and I deposited it. The check bounced, and our bank charged us a $12.00 fee. In January, 2017, we received a replacement check with a note that JustGive would reimburse us for any bank charges. I sent them an email, and a scan of the bank statement showing the charge. Back and forth emails led me to believe that JustGive would reimburse our $12.00. It is now almost July, 2017, and my last two emails have had no response from JustGive. I am putting a printout of the scan and the email stream into the mail. Maybe this will get our money back. I don't know. I'm just frustated that I'm being ignored, and there is no way to talk to anyone directly at JustGive.

1

Client Served

Rating: 1

We are experiencing the same problems reported by others. After good experiences, we are now finding that our donations are not being paid to us (a charity).

Review from Guidestar

2

Donor

Rating: 1

I tried to make a donation to St Michaels School and after some frustration was told I made two donations but have no idea how they received any money since I gave no credit information. Frustrating. I can't rate it until I know what happened.

6

Donor

Rating: 1

Made a wedding registry with them. Donated $20 of my own to see how it worked. A month after I made my donation and had it taken out of my bank account my registry all the sudden said $0 instead of $20 donated. When I contacted customer service they said they had no record of me ever donating the money even though it had been taken out of my account and posted for over a month on my registry. They asked for more information which I gave them then never heard from them again. I had good intentions but immediately deleted my registry not wanting to see my friends and families money disappear into thin air. Very disappointed in this whole website.

Comments ( 1 )

profile

Andrea Lloyd 10/12/2016

We're sorry for the problems you 've had getting notified about your donation. (Sometimes our emails end up in spam folders.) Please email us at support@justgive.org and we'll get back to you. Thank you.

17

Donor

Rating: 1

No notification of my donation and they have all of my credit card information. I donated in memory of and I am clueless and unable to reach them for any answers. I cannot recommend this organization with all of the options.

Comments ( 1 )

profile

Andrea Lloyd 07/01/2015

We're sorry for the problems you 've had getting notified about your donation. (Sometimes our emails end up in spam folders.) Please email us at support@justgive.org and we'll get back to you. Thank you.

12 Myron L.

Donor

Rating: 1

I purchased a gift card which was to be sent out by e-mail and it is now three days later and the card has still not been sent out. There is no one to call to find out what is the problem.

2 Kyle27

Volunteer

Rating: 5

wow, this is amazing. you inspire kids all in this area! keep up the great work:)

3 Stacey45

Client Served

Rating: 4

This appears (from my internet searches) to be the best in class donation site. It relies on donations and processing fees to allow users to provide giving pages so that they can encourage donations to charitable organizations of any kind. I'm creating a page for my own favorite charities (I'll tell people to go there if they want to give me holiday or birthday gifts), plus I've made a memorial page for my mom's memorial (PETA and her HS alma mater being kept in mind) and finally -- what I'm most hopeful about -- a team page to organize all family members interested in doing a unusual buy nothing Christmas charitable gift exchange (in place of family gift exchange). I haven't sprung this on anyone yet, and I'm just tinkering around on justgive.org to test it out before announcing, but I like the site best of any I've seen. Justgive.org has a lot of charities online -- I haven't run into one of my favorite orgs that isn't on it yet, so that's huge. Setting up the profile for myself something to be desired, and I want a little more flair (thinking I'll launch the site as a link from a blog page where I can be more expressive. Let's see how it goes...

Comments ( 1 )

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Andrea Lloyd 12/02/2014

What a great idea to exchange charity gifts for the holidays with your family! You're setting such a good example - thanks for making a difference through JustGive.

1 Susan B A.

Volunteer

Rating: 4

We all know the Wounded Warrior Project and how very important it is to help our Military. Please consider giving to this worth while Charity.
Sincerely,
Barbara S Adams

8

Donor

Rating: 1

This was not easy at all. It kept telling me that I had done something wrong and so after the 3rd try I signed out. Did I give 3 times, did it accept anything. I will check my charge bill to see. Very frustrating when I want so much to give.

Comments ( 1 )

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Andrea Lloyd 10/28/2014

We are sorry for the frustration you had when you were trying to donate. Please email us at support@justgive.org and we'll be happy to look into this for you.

7

Donor

Rating: 1

This was a complete failure. I have tried to make a donation to an ornithological organization all morning but JustGive said that there was an error in my information. I could find no errors and each time I tried to change the password, it would tell me that an account with that email address already exists. Wasted my whole morning! This site must work for some people, but it didn't work for me. I wish I could find a way to remove my account!

Comments ( 1 )

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Andrea Lloyd 10/10/2014

We are sorry for the problems and frustration you had trying to donate! Please email us at support@justgive.org and we'll get this resolved for you. If there's a technology glitch on the site, we definitely want to know about it.

3

Donor

Rating: 5

My favorite part about JustGive is how easily I can incorporate giving into my life year-round. I love when a friend tells me the charity gift card was one of the most unique and meaningful gifts they've received.

3

Donor

Rating: 5

JustGive makes it easy for me to donate to my favorite charities.

6

Professional with expertise in this field

Rating: 1

I can only assume JustGive is experiencing serious business problems because it is impossible to reach someone to talk to to help resolve problems or answer questions. I am the executive director of a nonprofit who has used JustGive for our online giving for several years.

Recently I had questions about particular donations and despite sending multiple emails, writing Facebook posts on the JustGive website, and sending Twitter posts to JustGive, I did not receive a response and cannot find a "live" person to talk to. Very concerning. The phone number listed on the website indicates they don't take phone calls....then why have a phone number??? The whole thing seems unprofessional now and shaky. It did not used to be this way. We used to be able to talk with someone when we had questions. Now there is no one to talk to, donors are having trouble and our donations are not being sent on a timely basis. We are looking to find another online giving option. Think twice before using JustGive.

Comments ( 1 )

profile

Andrea Lloyd 10/06/2014

We are sorry for the delay in getting back to you, and know waiting for a response can be frustrating. We do respond to all inquiries in the order they are received. As a small nonprofit with limited resources, we have hired additional customer service team members so we can provide a more timely response. Would you provide a direct email address to reach you (the one used for your inquiry)? We'll get to the bottom of this and get back to you. Thanks.

1

Donor

Rating: 5

I have recommended JustGive to friends and family for a variety of reasons, most notably because 1.) my donations have gone to 15 different organizations (local, national and international) without a single problem in 9 months; 2.) the JustGive charitable organization search and signup process proved to be accessible for one who is not particularly "computer literate;" and 3.) JustGive e-mails a monthly re-cap of all donations, making their work transparent and simplifying my ability to keep track of donations. With appreciation, M.N.V.