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2013 Top-Rated Nonprofit

JustGive

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Nonprofit Overview

Causes: Civil Rights, Civil Rights, Social Action & Advocacy, Community Improvement & Capacity Building, Philanthropy, Philanthropy, Charity & Voluntarism Promotion, Philanthropy, Voluntarism & Grantmaking Foundations

Mission: We're working with JustGiving, the world's most trusted social giving platform to help you reach more people, raise more money and change more lives.

Results: In 15 years, JustGive processed more than one million donations and sent over $400 million to more than 70,000 charities.

Target demographics: Individual donors; 501(c)(3) organizations

Geographic areas served: US and International

Programs: JustGive has worked with JustGiving, the world’s largest social giving platform, to help you reach more people, raise more money, and change more lives. To make giving truly global, JustGiving’s ground-breaking platform helps grow our collective positive social impact. Find out more at https://www.justgiving.com/fundraising/us/justgive.

Community Stories

105 Stories from Volunteers, Donors & Supporters

1

Donor

Rating: 5

I donate to a lot of charities with small amounts and Justgive makes it really easy. Love the record keeping too.

1

Donor

Rating: 1

I made some donations to support my daughter in law's swimathon via just give and asked her if she knew if the money had been transferred to the charities. She said she didn't know so I contacted just give to inquire about the donation. Just give would not give answers. The leak of transparency and accountability is staggering. They will not provide the proof the fund has been transferred, how much to whom... Personally, I fing this incredible. Why shouldn't they provide answers when questioned?

Candy3

Professional with expertise in this field

Rating: 4

As a volunteer and consultant with JustGive for more than 8 years, my heart sank to see the organization called a scam. It is not! JustGive was started to increase charitable giving, and joined forces with JustGiving last year to create the world’s largest social giving platform. I understand integration has not gone as smoothly as desired, resulting in some confusion and frustration. I also know transitions are challenging. Here’s what I know for sure: JustGive has always been driven by the passion to make a bigger difference in the world. With its long history of delivering results, I’m going to be a little patient with the current changes.

Board Member

Rating: 4

To all JustGive donors, sorry for any confusion or frustration. JustGive’s front end technology was purchased by JustGiving, a peer-to-peer charity platform, in order to offer more robust charitable services. The transition has resulted in some delays in disbursements and communication but this should be resolved as the integration gets completed. It has taken longer than expected, so thank you for your patience in this growth stage. We hope you experience more enhanced technology and charity services longterm as a result of this collaboration, but am sorry for any inconvenience right now. JustGive.org will service JustGiving's backend check disbursements, but JustGive.org is an independent organization. If you have specific questions there is a chat function that you can use on the justgiving.com website (https://help.justgiving.com/hc/en-us) or you can email them directly to help-us@justgiving.com. I have chosen 4 stars since we are currently not offering the outstanding service we provided before. Thank you for your charitable impact and making a difference in the world!

2

Donor

Rating: 1

I signed up to give a charity a monthly donation. Just Give has now raised their rates and the chairty no longer works with them....YET...they are still drawing from my bank account, canceled their phone number and I am unable to find a phone number or a link that works!!

2 LightningShines

Client Served

Rating: 1

DO NOT USE - SCAM

I work for a small local nonprofit. We chose to go through JustGive because they charge less per donation. In October we received $320, and should have received the check by the end of the month or the beginning of November. We have emailed them at least 6 times, and they have told us multiple times that the check is on its way.

Whoever bought out JustGive is running money through and never cutting checks to the nonprofits. I will be reporting to the BBB and any other federal agency I can find.

2

Donor

Rating: 1

Justgive is an usurious organization. I will not use it. I paid $200 to Arsha Vidya Gurukulam on May 6, 2017 via my credit card. Just Give org took 4.5% and remitted to the donee $191 on July 6, 2017, i.e. after holding cash for 2 months. . Hope the Government intervenes. Vembar K Ranganathan , Irvington, Ny 10533

2

Donor

Rating: 1

I was duped into donating to Great Non Profit. Found out they use JustGive to process the money. As soon as I found my donation did not go to the charity I wanted I made contact and F... A... of great non profit support emailed they would contact JustGive to reverse my donation. Over the period of 3 days no results.
I have asked that my transaction be reimbursed to me ... but nothing
I believe this is nothing more than a sham. I was trying to donate to Convoy of Hope, a top religious non profit relief company.
Two phone number given for this company ar no longer in service.
Ted

4

Professional with expertise in this field

Rating: 1

DO NOT USE
I am a non profit and it's a pain to get our money that was donated to us. They sit on it. Very first check had issues and was returned by them. They said to email with copy of fee to reimburse. Email came back returned they never reimbursed. Checks are supposed to be issued by the 15th but they want until the end of the month. Never received one check mailed 06/29/17 since have emailed no joke 13 EMAILS!!!! Same crap saying they will reissue and they have not. RIDICULOUS they don't have a phone number. Reporting to BBB.

2

Board Member

Rating: 1

WARNING: Do not use JustGive!

Our non-profit recently used JustGive to accept a sizeable donation from a donor who wanted to use an American Express card. We chose to do so because the credit card fee was lower than our normal processor.

In the JustGive donor Terms and Conditions it states:
"I understand that JustGive will send my donation to my recommended charity by the 15th of next month."
We are well past the 15th of the month following the donation, and the check has not been mailed. Further, you cannot contact JustGive by telephone, only by completing an online form. We did receive a call from them one week after completing the form, and the CSR indicated that the payment was delayed and that she would contact finance.

If the payment is not received, we will have to go back to our donor to have American Express reverse the charges. Clearly, that is a conversation you do not want to have with a donor!

4 create-now

Client Served

Rating: 1

On April 28th, our charity Create Now received notice that we had received 1,000 donations for $10 each. I contacted JustGive to find out where these donations came from -- through email only since they have NO phone number listed - which is very fishy!

Someone at JustGive sent me an email stating that they suspected the donations were “tests” being done by credit card thieves who charge small amounts on many different credit cards. If the transactions go through then they know the cards are valid so they use them to charge for more expensive items. The representative at JustGive assured me that they would investigate and find out if these charges were authentic. I contacted them four more times asking for the results, but never heard back.

Then at the end of May, we got a check from JustGive, and yet another one at the end of June. So we assumed that the contributions were valid. Therefore, today we sent out thank you emails to everyone because we wanted to express our gratitude. It opened a floodgate of emails and angry calls from many people stating that they had never contributed money to Create Now. I've had to spend hours dealing with this fiasco instead of doing our important work.

JustGive never did an investigation. I think they put these transactions through so they could keep the processing fees. Meanwhile, the people whose money was stolen still blame our charity in spite of the email we sent them to explain this situation, and that we are also innocent victims.

I tried to remove our profile from JustGive and there is no way to do this. I've sent them an email demanding that they remove Create Now from their system, and we'll be lucky if we ever hear back.

4

Volunteer

Rating: 1

I am a treasurer for a non-profit. Back in December, 2016, we received a donation from JustGive, and I deposited it. The check bounced, and our bank charged us a $12.00 fee. In January, 2017, we received a replacement check with a note that JustGive would reimburse us for any bank charges. I sent them an email, and a scan of the bank statement showing the charge. Back and forth emails led me to believe that JustGive would reimburse our $12.00. It is now almost July, 2017, and my last two emails have had no response from JustGive. I am putting a printout of the scan and the email stream into the mail. Maybe this will get our money back. I don't know. I'm just frustated that I'm being ignored, and there is no way to talk to anyone directly at JustGive.

4

Client Served

Rating: 1

We are experiencing the same problems reported by others. After good experiences, we are now finding that our donations are not being paid to us (a charity).

Review from Guidestar

3

Donor

Rating: 1

I tried to make a donation to St Michaels School and after some frustration was told I made two donations but have no idea how they received any money since I gave no credit information. Frustrating. I can't rate it until I know what happened.

8

Donor

Rating: 1

Made a wedding registry with them. Donated $20 of my own to see how it worked. A month after I made my donation and had it taken out of my bank account my registry all the sudden said $0 instead of $20 donated. When I contacted customer service they said they had no record of me ever donating the money even though it had been taken out of my account and posted for over a month on my registry. They asked for more information which I gave them then never heard from them again. I had good intentions but immediately deleted my registry not wanting to see my friends and families money disappear into thin air. Very disappointed in this whole website.

Comments ( 1 )

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Andrea Lloyd 10/12/2016

We're sorry for the problems you 've had getting notified about your donation. (Sometimes our emails end up in spam folders.) Please email us at support@justgive.org and we'll get back to you. Thank you.

18

Donor

Rating: 1

No notification of my donation and they have all of my credit card information. I donated in memory of and I am clueless and unable to reach them for any answers. I cannot recommend this organization with all of the options.

Comments ( 1 )

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Andrea Lloyd 07/01/2015

We're sorry for the problems you 've had getting notified about your donation. (Sometimes our emails end up in spam folders.) Please email us at support@justgive.org and we'll get back to you. Thank you.

13 Myron L.

Donor

Rating: 1

I purchased a gift card which was to be sent out by e-mail and it is now three days later and the card has still not been sent out. There is no one to call to find out what is the problem.

2 Kyle27

Volunteer

Rating: 5

wow, this is amazing. you inspire kids all in this area! keep up the great work:)

3 Stacey45

Client Served

Rating: 4

This appears (from my internet searches) to be the best in class donation site. It relies on donations and processing fees to allow users to provide giving pages so that they can encourage donations to charitable organizations of any kind. I'm creating a page for my own favorite charities (I'll tell people to go there if they want to give me holiday or birthday gifts), plus I've made a memorial page for my mom's memorial (PETA and her HS alma mater being kept in mind) and finally -- what I'm most hopeful about -- a team page to organize all family members interested in doing a unusual buy nothing Christmas charitable gift exchange (in place of family gift exchange). I haven't sprung this on anyone yet, and I'm just tinkering around on justgive.org to test it out before announcing, but I like the site best of any I've seen. Justgive.org has a lot of charities online -- I haven't run into one of my favorite orgs that isn't on it yet, so that's huge. Setting up the profile for myself something to be desired, and I want a little more flair (thinking I'll launch the site as a link from a blog page where I can be more expressive. Let's see how it goes...

Comments ( 1 )

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Andrea Lloyd 12/02/2014

What a great idea to exchange charity gifts for the holidays with your family! You're setting such a good example - thanks for making a difference through JustGive.

1 Susan B A.

Volunteer

Rating: 4

We all know the Wounded Warrior Project and how very important it is to help our Military. Please consider giving to this worth while Charity.
Sincerely,
Barbara S Adams

9

Donor

Rating: 1

This was not easy at all. It kept telling me that I had done something wrong and so after the 3rd try I signed out. Did I give 3 times, did it accept anything. I will check my charge bill to see. Very frustrating when I want so much to give.

Comments ( 1 )

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Andrea Lloyd 10/28/2014

We are sorry for the frustration you had when you were trying to donate. Please email us at support@justgive.org and we'll be happy to look into this for you.

8

Donor

Rating: 1

This was a complete failure. I have tried to make a donation to an ornithological organization all morning but JustGive said that there was an error in my information. I could find no errors and each time I tried to change the password, it would tell me that an account with that email address already exists. Wasted my whole morning! This site must work for some people, but it didn't work for me. I wish I could find a way to remove my account!

Comments ( 1 )

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Andrea Lloyd 10/10/2014

We are sorry for the problems and frustration you had trying to donate! Please email us at support@justgive.org and we'll get this resolved for you. If there's a technology glitch on the site, we definitely want to know about it.

3

Donor

Rating: 5

My favorite part about JustGive is how easily I can incorporate giving into my life year-round. I love when a friend tells me the charity gift card was one of the most unique and meaningful gifts they've received.

3

Donor

Rating: 5

JustGive makes it easy for me to donate to my favorite charities.

7

Professional with expertise in this field

Rating: 1

I can only assume JustGive is experiencing serious business problems because it is impossible to reach someone to talk to to help resolve problems or answer questions. I am the executive director of a nonprofit who has used JustGive for our online giving for several years.

Recently I had questions about particular donations and despite sending multiple emails, writing Facebook posts on the JustGive website, and sending Twitter posts to JustGive, I did not receive a response and cannot find a "live" person to talk to. Very concerning. The phone number listed on the website indicates they don't take phone calls....then why have a phone number??? The whole thing seems unprofessional now and shaky. It did not used to be this way. We used to be able to talk with someone when we had questions. Now there is no one to talk to, donors are having trouble and our donations are not being sent on a timely basis. We are looking to find another online giving option. Think twice before using JustGive.

Comments ( 1 )

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Andrea Lloyd 10/06/2014

We are sorry for the delay in getting back to you, and know waiting for a response can be frustrating. We do respond to all inquiries in the order they are received. As a small nonprofit with limited resources, we have hired additional customer service team members so we can provide a more timely response. Would you provide a direct email address to reach you (the one used for your inquiry)? We'll get to the bottom of this and get back to you. Thanks.

1

Donor

Rating: 5

I have recommended JustGive to friends and family for a variety of reasons, most notably because 1.) my donations have gone to 15 different organizations (local, national and international) without a single problem in 9 months; 2.) the JustGive charitable organization search and signup process proved to be accessible for one who is not particularly "computer literate;" and 3.) JustGive e-mails a monthly re-cap of all donations, making their work transparent and simplifying my ability to keep track of donations. With appreciation, M.N.V.

1

Donor

Rating: 5

I wanted to surprise my aunt by making a charitable donation to honor her birthday but really don’t know which causes she supports. I have also cut way back on donating because I’m so tired of all the mail these other organizations send me (asking for more donations!) and it annoys me when they sell my name and address to other charities. I’m glad I found the Just Give website and their “gift card” options. I love the fact that my aunt will choose which charity she wants to support and I won’t be stuck on yet another mailing list!! If we end up having any problems with the donation, I’ll update my review, but for now I really like this site and the Just Give organization!

2

Donor

Rating: 5

I found JustGive when searching for sites that provide access to making charitable donations. I have used JustGive for the past three years to research non profits and to provide charitable contributions. The process is very easy and they provide annual summaries via email for tax purposes. Credit cards are sometimes frozen because apparently there is a lot of fraud that goes on in this industry so they just want to be sure that the payment is valid. I don't see this as a JustGive problem but rather an industry issue. I will continue to use JustGive for making future donations.

3

Professional with expertise in this field

Rating: 4

Updated:

After a rocky start, Just Give did a great job resolving my issue. Not only did they go above and beyond to accommodate the request, but also stayed vigilant to make sure I was satisfied.

I look forward to giving out the gift cards at our conference!

Comments ( 1 )

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Andrea Lloyd 08/04/2014

We are so sorry to hear about the problem you had trying to print charity gift cards for all your conference speakers. Thanks for altering us - We seem to have a technical glitch in our system and we're getting that fixed.
In the meantime, send us an email at giftcards@justgive.org and we'll help get this resolved for you right away. Thank you.

3

Volunteer

Rating: 3

I am more than happy to donate to justgive, but its a bit disturbing that my credit card was frozen, as I got an e'mail alert reporting suspicious credit card activity regarding this transaction, I had to log in to clear the alert, and I trust that there is really no issue, but I am still justifiably concerned, and will have to keep an eye on things...

Perhaps this non-profit needs a little more acceptance from the powers that be...

Comments ( 3 )

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Andrea Lloyd 07/21/2014

We are sorry to hear about this un-authorized charge to your card. Getting your card frozen has to do with the security settings on your credit card. Please contact your bank as soon as possible, they will be able to help you resolve this issue. Your bank's fraud protection department should be able to refund anything that wasn't authorized.

profile

Andrea Lloyd 07/21/2014

We are sorry to hear about this un-authorized charge to your card. Getting your card frozen has to do with the security settings on your credit card. Please contact your bank as soon as possible, they will be able to help you resolve this issue. Your bank's fraud protection department should be able to refund anything that wasn't authorized.

profile

Andrea Lloyd 07/21/2014

We are sorry to hear about this un-authorized charge to your card. Please contact your bank as soon as possible, they will be able to help you resolve this issue. Your bank's fraud protection department should be able to refund anything that wasn't authorized.

4

Professional with expertise in this field

Rating: 1

As the financial director for a Not-for-profit, I have found this organization VERY difficult to reach. I think it may be telling that there is no phone number listed on their website. Our previous financial person has left their position leaving us unable to verify donations through Justgive.org. I read in previous posts that they are understaffed and answer emails in the order that they were received, as I write this I sent my email more than 3 weeks ago, have since received another check I am unable to verify and our Program has now gone to the printer and those that have donated will not be acknowledged. Shame on Justgive, just go elsewhere NP's!

Comments ( 1 )

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Andrea Lloyd 07/22/2014

We are sorry for the delay in getting back to you and any donor verification problems it caused. We do respond to all inquiries in the order they are received. As a small nonprofit with limited resources, we have hired additional customer service team members so we can provide a more timely response, we manage our email queue as efficiently as possible.

1 HaniaSusy

Donor

Rating: 5

It was very easy to donate. Thought I would have to jump through many hoops but very self explanatory.

3

Donor

Rating: 1

I find the just give website incredibly frustrating. The organization that I was supporting through JG changed platforms. I have tried on numerous occasions to stop my contribution but it just keeps coming. There is NO phone number to call just give an get it done.

Comments ( 1 )

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Andrea Lloyd 07/02/2014

Sorry for the frustration. Please send an email to support@justgive.org as soon as possible and they should be able to help you resolve your problem. Since we need to track records of all correspondance (and due to limited staff resources) we can offer support by email only, sorry for any inconvenience this causes.

4

Professional with expertise in this field

Rating: 1

I am the Accounting Manager at my non-profit and we have an account set-up with justgive.org. The previous person who managed the account no longer works for my agency and we have no way to log-on and check who has donated. Two of our board members have donated through the site, but we have not recieved any payment or notification of the donantions and we cannot check through the website.
The phone number listed on the website does not allow you to talk to a person and it does not allow you to leave a message for a return call. It simply directs you back to the website and tells you to send an email. I have sent two emails regarding this issue and I have recieved no response in the last two weeks.

Comments ( 2 )

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Andrea Lloyd 06/16/2014

Hi Andy, If you have already emailed customer service, your inquiry will be responded to in the order it was received. We are a small nonprofit, under-staffed at the moment so wait times have been a bit longer than usual. Thank you for your patience.

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Andrea Lloyd 06/16/2014

Sorry to hear you're having trouble logging in. If you have already emailed customer service, we'll be getting back to you shortly (we respond to all inquiries in the order received). As a nonprofit with limited resources, we manage inquiries as efficiently as possible, but we are currently understaffed, so it may take us longer than usual to get back to you. Thank you for your patience.

Board Member

Rating: 5

I am on the Board of Directors for SPARK! Dallas. We help ignite the spark of creativity in youth 7-17 by bringing them to a wildly creative and fully immersed environment that allows them to run, play, touch, climb and crawl throughout the facility. We will have different programs to keep things fresh. Kids can try new medium like painting, woodworking, sculpture, textiles, architecture, culinary, music and more.

SPARK! will be located near downtown Dallas, Texas.