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Joann Cobuzzi K.

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1 reviews

Review for In Our Hands Rescue, Bronx, NY, USA

Rating: 1 stars  

I will give them at least one star for at least trying to save some pups. However, the process is not very adopter friendly. They are non-responsive to calls, texts, and emails the majority of the time. If they do respond, it is via a text and not a personal conversation. As a first time adopter, I had many questions. I attempted to adopt from them 2 separate times. The first time they were totally non-responsive after I had submitted an application and was told "someone" would be contacting me that day. I NEVER WAS CONTACTED- either way as a yes or no.
I discovered through the process they purchase doodles from mills and charge fees ($1500)- that are NOT LISTED on their website. And, I would have to neuter the dogs, whereas most reputable organizations already do that. This rescue group is no better than a puppy store. They get your hopes up to adopt but then send an email/text saying it's first come first serve at their Saturday adoption events.
Adding a new member (and we wanted to adopt 2 pups!) is a very personal and important process and they hide behind texts and standard response emails. You would think they would want to get it right for these dogs. Eventually, when I pressed (and basically pleaded) for a phone conversation I was dismissed and told to "go adopt elsewhere". Sounds like this is run by a team who are conditioned to be non-emotional through the use of technology. They need to reevaluate how this organization is run as evident by other reviews and their low rating.

Role:  General Member of the Public