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In Our Hands Rescue

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Nonprofit Overview

Causes: Animal Protection & Welfare, Animals

Mission: In our hands rescue, inc. Was formed to serve the needs of the community by rescuing shelter animals, strays, others and to help ameliorate pet overpopulation by adhering to strict spay and neuter guidelines, and to place rescued aminals into permanent approved homes.

Programs: Veterinary and animal hospital fees

boarding, training, grooming and transportation

Community Stories

39 Stories from Volunteers, Donors & Supporters

4 Mary323

Client Served

Rating: 5

Thank you for the wonderful rescue dogs that you transported from Missouri and were adopted by us in New York. Each dog was accurately described, well cared for in their journey and absolutely saved from GAS KILL shelters. Without your organization, these dogs would not have had a chance. Two were very elderly, although full of life, and were saved from death row. We will always be grateful to you Jennifer, for your time, selfless caring and genuine wish to save dogs and cats. God Bless You! Dr. Mary Rose Paster

Eric Michael L.

Client Served

Rating: 5

We have done quite a bit of research before finding In Our Hands Rescue, and we could not be more thankful to have found them!
We attended the event in Park Slope in June, and they had it absolutely together. They were absolutely on top of things, and they were at least 200 people at this event. Anyway, we didn’t necessarily intend on leaving with a new family member, but that’s exactly what happened, and we could not be happier. They have been incredible as far as communication, and Ollie, our 18 week old Bernadoodle is simply a wonderful fit for our family. Don’t let some of those negative reviews for you folks, I think that when you deal in such a high volume, and have so many people to please, naturally they’re going to be some that for some reason or another, you won’t. I focused on all of the positive reviews before making the decision, and now we are thrilled to add one more positive review to the list.

Client Served

Rating: 1

In Our Hands Rescue is an opaque, greedy, disorganized "rescue" organization who clearly does not have the animals they sell in their best interest.

For full disclosure, I went to a rescue event without knowing much about the organization, or that animal rescue groups in general are not regulated. I fell in love with my pup, which I paid an exorbitant fee for without being told where the funds where going and/or what they were being used for. Because IOH did not prepare enough foster families, most of the puppies (presumably from mills in Ohio) were going to be boarded. There were over 30 puppies at the event, none of which had fosters. I decided to foster my pup's sister who was sharing her crate, and was sent home with no paperwork for the foster or any funds to support fostering the dog.

The rescue would not disclose where they got the dogs, why the fee was so large, or whether or not they were supporting puppy mills.

I'm so lucky to have such a sweet dog, but if I had done proper research beforehand, I'd be very hesitant to give this group money. I fully support dogs being rescued from negative dog mill or dog auction situations should it not promote the breeders to sell further.

It seems like this group many have started off with positive intentions, but it's clear they've been greedy without concern for the dogs they're bringing to NYC without homes or fosters. Like someone else on this thread mentioned, they really need to be audited by the IRS.

8

Professional with expertise in this field

Rating: 1

I started following them on Instagram. A comments thread started by another follower asked where they get their dogs and how much they charge. They did not answer , but another comment stated that they charge $1500 for adoptions. They buy their dogs from puppy mills when the puppy mills deem the dogs unsaleable for whatever reason. This "rescue" buys the dogs for a low price, transports them to NYC and sells them for $1500. Their reviews on google.com very negative. There is no transparency. They should definitely be investigated by the IRS.

Review from Guidestar

5 Rachel Ann Michelle E.

Client Served

Rating: 1

I had filled out an application for a dog they had listed on Petfinder, and the next day they emailed me to say I was accepted and allowed to adopt. However, the dog had been adopted. I asked about his sister and whether she'd be at the event, and was told she had a cough and the foster was thinking about adopting. I saw a third dog and they told me he'd be at the event.
I asked about the process, and was told it was first come first served and I could take him home right then and adoption papers would be sent by email. They took cashiers checks and three kinds of app payments and said the fee was something like $450. I started hearing alarm bells and read some reviews on this site.
I then wrote to them saying I wouldn't be coming to any events and voicing my concerns regarding the payment method, the history of undiagnosed/undisclosed health problems and the reviews I'd read. The email I received back was two words: 'No prob'.
I've been going through a more thorough adoption process with another New York shelter; a very intense application form, a phone interview, recommendations and I'm waiting on my home visit. The adoption fee is $350. This place is in it for the money.

7

Client Served

Rating: 1

I discovered this post after Googling IOHR, intending to leave a negative post myself. I'm so grateful to you for documenting your ordeal, though of course my heart breaks for you and for Willy. We fostered a pup through IOHR, and unfortunately didn't do much research as we had previously fostered dogs with other NY shelters and had lovely experiences. We should have done our research. The negligence, disorganization, and utter disregard for our poor house guest was appalling. I won't delve into the many, many hiccups along the way and will instead focus on the worst of it all. The dog came with no identification papers and just a band around his neck that said 'Schnauzer #3'. We were told he was thoroughly vetted, however it was immediately clear that if he'd been examined at all, it was certainly not by a vet! He slept the first 36 hours in our home. He would not eat or drink, he was completely bald and emaciated. I'll pause to say that this was not IOHR'S fault, as he was rescued from a horrific hoarding situation. But I wasn't told anything about the care he'd require. I sobbed watching him struggle to lift his head and we held him wrapped in blankets to warm his hairless skinny body. Thankfully, my mother is a veterinarian and I consulted her constantly about what to do. We desperately rubbed chicken soup and water on his gums, praying that he'd live through the night. The poor dog excreted blood constantly. My mother told us that he absolutely must be taken to a vet as soon as possible, he needed Medical care that we couldn't provide. I of course relayed every bit of this information to my contact at the rescue and implored them to give me the information for the vet; we were willing to travel anywhere for him! Time and time again I was told that he just needed to rest. Unfortunately, I am a teacher and my husband was out of work at the time, so the trip to an expensive NYC vet would have meant no groceries--plus IOHR claimed they would pay for veterinary visits if we would go to their vet. I finally sent a scathing message, begging them to help us keep this dog alive. Jennifer finally responded and said they would give him dewormer and we'd have to go pick it up from one of the volunteers. We did, and the pup seemed to improve a little. Dewormer is very easy to give and should have been administered immediately--like they'd told us they'd done before handing him off to us. I'm happy to report that he found a wonderful home with the kindest couple and he has been steadily improving under their vigilant care. We still shudder to think of what would have happened to him if he'd landed with a well meaning foster who hadn't been fortunate enough to have a veterinarian in the family or prior experience caring for sick animals as I do. The negligence and greed of an organization that claims to protect animals is astounding, and downright evil.

5

Client Served

Rating: 1

I was approved for adoption. I went to an adoption event where they listed labrapoodles, goldenpoodles and different breeds of mixed poodles. When I arrived I was told that the there were still some large breed puppies available. I asked how much the adoption fee was for the puppies and they told me $1500. As I was looking around i saw a standard poodle. When asked about her I was told she was a breeder dog and that she gave birth to some of the puppies. Again I asked how much she would be and I was told $1500. Also I was informed that all they accepted was cash or Paypal. This standard poodle was a mess. Dirty, not well taken care of, she was walking funny and she needed vet care. Didn't know if she had shots or not. The excuse they gave me was that she was transported in a crate and stiff. This poor dog needed care. I was willing to adopt her and take her to the vet. I figured between vet care and grooming it would cost me $1000-$1500.. I am writing because I have adopted from the ASPCA, North Shore Animal League, and Sean Casey Animal Rescue. When I adopted from them, the dog and cat had shots, medical care, micro-chipped and spayed for a fraction of the cost. I approximate that there were about 20 - 25 puppies/dogs being adopted. That means at the minimum they made $30,000 for the day. In my opinion, this organization is a "not-for profit" but I think the way they portray themselves is not a realistic picture. People would be better off adopting from organizations that cares about the welfare of a pet and not money.

10

General Member of the Public

Rating: 1

Not a great nonprofit. Any nonprofit org. that asks for cash or money order is sketchy. Hiding a paper trail!!?? They take random dogs for free and sell them for a huge profit. They don't care who they sell them to as far as I'm concerned. They don't care what dog they sell. They lied to me about so many things it's not even worth writing here. They take NO responsibility. Best to find a reputable org by reading honest reviews every where you can FIRST!

7 Joann Cobuzzi K.

General Member of the Public

Rating: 1

I will give them at least one star for at least trying to save some pups. However, the process is not very adopter friendly. They are non-responsive to calls, texts, and emails the majority of the time. If they do respond, it is via a text and not a personal conversation. As a first time adopter, I had many questions. I attempted to adopt from them 2 separate times. The first time they were totally non-responsive after I had submitted an application and was told "someone" would be contacting me that day. I NEVER WAS CONTACTED- either way as a yes or no.
I discovered through the process they purchase doodles from mills and charge fees ($1500)- that are NOT LISTED on their website. And, I would have to neuter the dogs, whereas most reputable organizations already do that. This rescue group is no better than a puppy store. They get your hopes up to adopt but then send an email/text saying it's first come first serve at their Saturday adoption events.
Adding a new member (and we wanted to adopt 2 pups!) is a very personal and important process and they hide behind texts and standard response emails. You would think they would want to get it right for these dogs. Eventually, when I pressed (and basically pleaded) for a phone conversation I was dismissed and told to "go adopt elsewhere". Sounds like this is run by a team who are conditioned to be non-emotional through the use of technology. They need to reevaluate how this organization is run as evident by other reviews and their low rating.

12

General Member of the Public

Rating: 1

Go to the CACC, or the Humane Society or the ASPCA. This organization seems awful.

I found a cat that this organization took from the Center for Animal Care and Control. They put a microchip in the cat, but never put the owner's info on it. When I called the organization, the woman told me they have no records.

This is incredibly irresponsible. All of their reviews are abysmal, don't encourage people making money off misfortune and pain.

13 Kaye M.2

Client Served

Rating: 1

Horrible! Rude and unprofessional!! Needs to be shut down!!! Should have their 501c3 status revoked ASAP!!!!

Review from Guidestar

14

Professional with expertise in this field

Rating: 1

No reference or home checks and was able to get a puppy two hours after emailing an application. The puppy's breed was inaccurate and there are so many reviews about bad health that it's worrying. Adopters were lied to and am afraid this "rescue" is a scam funneling puppy mill dogs to unsuspecting people based on sob stories that can't be verified. There are so many dogs in need in NYC that it's strange they need to ship in dogs, but clearly this is a money-making scheme with no care for the animals' best interests.

17

Client Served

Rating: 1

A complete for profit of Jennifer aka Jen and her 7 children at the expense of sad animals
It should be called a puppy mill
Jennifer - Jen hides you will never meet her she uses volunteers to run this scam operation
They need to be shut down
ADOPT FROM A REPUTABLE PLACE LIKE NORTH SHORE ASPCA ACC NOT THIS CON ARTIST

Review from Guidestar

9

Client Served

Rating: 2

I adopted a kitten, who immediately got very sick (not IOH fault) the minute he got home. He had bad ear-mites which we hadn't noticed, and a bad upper respiratory infection. We dealt with this, then again when they resurfaced. We had been told that the org would be in touch when it was time to neuter him, but they weren't. I reached out four times and they didn't answer - finally just called the number. Was instructed to text - and got an immediate reply. Without knowing who I was, I was told that they had responded to my communication (!), and that I had to contact another person to find out about neuter and spay services. I did, and that person seemed to want me to get me off the phone. No appointments available at wherever they send you, so maybe sometime next month, maybe not. But definitely far out in Queens early in the morning and late in the afternoon. The woman said she'd get back to me. From meeting the people who run things (though the other volunteers were friendly), to getting no response for nearly two months on a simple question, to finally getting rude and just not competent responses, I'm skeptical about the basic functioning of this organization and can't recommend it. I'm not sure why they treat people so poorly (it just seems extra). I can only imagine if I had actually had an issue that caused me to seriously engage with them.

10

Volunteer

Rating: 1

This "rescue" is anything but and should be avoided at all costs. Go to the ASPCA or any of the plethora of other reputable rescues if you want to adopt a dog. Jennifer the owner is incredibly rude, and does not provide the dogs with desperately needs medical care.

We fostered a pregnant dog who then gave birth to her puppies in our care. The mom dog had extremely foul smelling pure liquid diarrhea from the moment we got her through the entire time we had her, over 1.5 months. She lost a considerable amount of weight because of the constant diarrhea, along with becoming more and more dehydrated. No matter how much premium food or bland rice we fed her she kept losing weight (rapidly becoming emaciated), and towards the end her stool was consistently coming out as liquid and completely undigested food pieces. Sorry to be graphic but the extent of the issue was terrible. Because of her health issues she was also defecating in our house several times daily, even when taken out every couple of hours, because she could only hold it when she needed to go. Our vet thought from a conversation that she had giardia and possibly coccidiosis, both of which are highly contagious and can be deadly to puppies. We informed both the foster coordinator and the rescue owner Jennifer many times of the health issues the dog was having, and nothing was done. The foster coordinator said she would mail us wormer in case it was worms, but that never arrived. They refused to have the dog seen by a vet, have a stool sample tested, or do anything at all.

Finally when two of the puppies became lethargic at 4 weeks old I insisted they all be taken to a vet. Jennifer called me and said I needed to bring the dogs to the foster coordinator's house the next morning and that they would be taken to a vet and then I could pick them back up. I dropped them off at about 8:00am and waited for the call to come pick them up. At 5:00pm I was just wondering when they would be ready so I called the foster coordinator. No answer, no response. At about 8:00pm I called again. No answer. Almost immediately I received a text from the coordinator saying that the puppies would not be returning and that they needed ongoing medical care that another foster would give them. I called for more information, no answer.

Remember, these were 4 week old small breed puppies. After being told the puppies were not coming back to us I looked at IOHR Facebook page and at 9:00am that day (one hour after I dropped them off and before the time of the supposed vet visit) they had posted that they needed immediate fosters for "6 week old puppies" with pictures of the puppies I was fostering. They claimed the puppies were eating solid food and healthy, neither which was true. They never went to the vet and they split them up and sent them to several foster homes without their mom, thus weaning them suddenly at 4 weeks old (small breed puppies should nurse until at least 8 - 10 weeks). I saw pictures the various fosters posted only days later of the puppies as too. The puppies were NOT old enough to be weaned and had only had mushy solid food ONE TIME.

While I had them the puppies were never wormed (they should have been wormed at 2 and 4 weeks old, that is standard when raising puppies and wormer is not expensive), or seen by a vet.

Also, the mom dog was not socialized at all like they said. They said she was friendly, good with other dogs, and housebroken. It turns out they didn't know anything about her personality or housebreaking status, and they had just said that to get her into a foster home. The coordinator was distracted and frazzled when we were picking her up and threw her at us without any information, and wouldn't give us any documentation of vaccines, not even Rabies (we live in a Rabies prone area). She was cowering under a kitchen table when we picked her up at the foster coordinator's house and we were told she'd been under there since she had arrived the day before. She immediately had water diarrhea and cowered under a blanket on our lap on the way home. At home it became clear IOHR had lied. She did not tolerate being touched and would try to run away and if she couldn't she would cower and shake if you stood up near her. She was also not at all housebroken, was terrified of dogs, and bit my husband (breaking skin) when he was not interacting with her. I'm experienced with rescue dogs so was able to handle it, and eventually got her housebroken (until the severe diarrhea caused her to lose all bowel control), more socialized, and less fearful. We were experienced enough to handle her, but if we weren't it would have been dangerous for the dog and us.

This "rescue" is a puppy selling business. They focus on puppies and small “pocket” dogs from the south because they get more money for them than they would for the thousands of adult large breed dogs in NYC kill shelters.

19

General Member of the Public

Rating: 1

My friend fostered a small black lab from In Our Hands Rescue last year. We met them at unleashed pet store in East Village. The puppy did not seem well, was listless and tired. They told us it was tired from the drive from Georgia. We tried to feed the little guy but he wouldn't eat and didn't have energy. Within 24 hours we called the organization to tell them the puppy was not well. They said don't worry and agreed to meet us the next day, Monday morning at Penn Station. The puppy died later that day, had pneumonia. Heartbreaking.

24

Client Served

Rating: 1

After reading the previous reviews here it is incredibly helpful to see we are not alone in the problems we are dealing with with this organization. I want to share my story as well so people looking for a dog/cat can be informed of how In Our Hands operates. I hope they will choose another route and go to a different shelter or organization that cares more for their animals.

My fiancee and I were looking to add another dog to our household and decided to try fostering first from In Our Hands rescue after finding them on instagram. After we were approved to foster we offered to take in a large Saluki mix named Apollo coming over from Dubai (he actually came over with Ben who is mentioned in the review below) in June. We had to meet at a location in Brooklyn to pick him up immediately after he landed from his flight. As we know they are a smaller organization we did not expect much when picking him up but after we arrived, I realized the person I had been in contact with to set everything up was not even present. We were a little confused as some strangers that did not run the organization just handed us the dog without checking any ID or giving us any paperwork etc. I was told to just text the person I had been talking to a picture to confirm I had the dog.

After about a week as he seemed to be fitting in well with our family (my household consists of myself, my fiancee, a 9 year old American Eskimo, a 4 year old Beagle/Lab mix, and a small cat) and since we had been told he was very calm and sweet, was good with people, children, all other dogs, cats, was up to date with all vaccinations, had no previous health problems and was currently healthy/recently vet checked we decided to adopt him. Despite showing some signs of leash aggression (which we informed the rescue of immediately), we agreed that if this was his only issue, it was something that we could work with. We consulted a dog trainer about this who confirmed it was common and workable. After paying the adoption fee ($720 which we were told was due to him coming over from Dubai but we are now noticing they seem to just charge whatever they feel like) and discussing what we noticed in person and going over his information again, we took Apollo to our vet and signed him up for a health plan. It was then that we learned that he was underweight and suffering from a severe ear infection on both ears. We were concerned as we were told he arrived to NY in good health and were not liable for taking on any medical care as fosters so he was not immediately treated until we chose to adopt him. We got him the proper treatment and his condition was quickly alleviated. This was when we first saw the changes in his temperament.

Apollo was previously very friendly with everyone that he met. He was very good with our dogs and cat. He was so great with me and my fiancée and we became attached quickly. He was generally a couch potato and pretty calm inside the house. Unfortunately as he became healthy and more comfortable in our home we started noticing signs of fear/aggression towards certain strangers and he became very dominant and rough with our other pets. He lunged at our vet at his follow up appointment as well as two of our friends who were visiting that he hadn't met previously. Finally he attacked our 25 lb. American Eskimo who is older and not able to easily defend himself. He was injured badly and needed vet care. For reference Apollo is kitchen counter height and weighs 50 lbs. Our dogs have been very on edge since then and have stopped getting along at all. We have to keep Apollo separated to avoid any further altercations. Our vet advised us of his concerns for our other dogs safety due to their size in comparison to his and suggested the environment and his better health could be effecting his behaviors more. We quickly made the realization that we were provided false information regarding his temperament and health. Had we been provided accurate information in advance we would not have considered adopting him.

We quickly reached out to In Our Hands to express our concerns with Apollo after each incident. We were concerned since what we were experiencing was so drastically different than what we were told about him. We wanted to request assistance in returning the dog. Due to the circumstances we did not believe he was in the right household and should be placed somewhere without other small pets/children. We were contractually obligated to return the dog to them if we could not keep him. After some back and forth and us needing to provide proof of what was happening, they finally agreed to take him back in late August. They let us know it would be to euthanize him if we can't keep him as they can't look for a new home for him and will not have his behaviors looked at or provide any additional training for him due to lack of resources. To this day they still have not met the dog or assessed him personally.

This was such heartbreaking news to us and we feel is something that should be considered only as the very last resort for severe issues. We were also shocked as their website claims they are a no-kill organization. We could not believe that a no-kill organization would want to put down a dog as their first option in this situation. Due to our disagreements over his future they have given us permission to try to rehome him ourselves or find another organization willing to work with him first. We ended up talking more with our trusted local shelters regarding this for advice. The general consensus was that the best place for him would be a sanctuary and that normally under these circumstances the rescue would be responsible for arranging that. We then did not hear from In Our Hands for 2 weeks. We were unable to locate a sanctuary that had room for him so we reached back out to them to see if they had come up with anything. They again proposed that we take him to be euthanized and they would reimburse us for it but if we could continue to keep him for an unspecified amount of time they might be able to place him somewhere in Georgia (that was all the info we could get). We stated that as mentioned - we would not put him down due to our personal views but also that we could not keep due to the safety of our other pets without a firm date and sooner rather than later. We further asked if they would pay to have him boarded while they wait to have him moved or if we could drop him back off for them to figure out another place to hold him in. They refused both proposals.

We had been experiencing rude, insulting, and unprofessional comments from Jennifer and her team throughout this entire experience. They did not care what had happened to our dog that was bit and seemed to not even believe us without receiving photos. They did not seem to be taking the situation seriously and we often felt as if we were working harder to rehome him and caring more for his welfare than they were. They did not believe they needed to assume any responsibility for this and blew us off many times. When they did answer us it was always noted that they were not obligated to help us with anything. After we asked for money to assist with boarding him though is when Jennifer took things completely out of control. She not only refused to speak face to face or even on the phone with us, it often took us up to 4 follow up emails to even get a response from her. She refused to take the dog back and threw insults at us trying to guilt us into continuing to keep a dangerous dog in our home so that they did not have to deal with. She was alleging that we were trying to abandon the dog because we told her it was an unsafe environment for him to stay with us and thought boarding was a safer option. She alleged that we gave him a death sentence despite her being the one who proposed to euthanize him, while we put ourselves at risk to look for a better option. She also suggested that instead of boarding him that we can decide to euthanize him "with our own hands at the vet or a high-kill shelter" (verbatim quote from her email). She then threatened to publicly shame us.

This has been such a shocking experience for us as animal lovers with all adopted pets that previously came from abused and neglected homes. We were embarrassed enough to have to give a dog back but ultimately decided that safety of our other pets took priority. They made sure to prey on that and try to make us feel as if we caused him to be this way and made us feel trapped within our own home by not taking him back. They made us feel guilty and stupid for being so honest and transparent about what we were dealing with but we could not bear to withhold any information in case it caused another adopter to be in danger. To see an organization not do their due diligence to provide accurate information about an animal up for adoption and to not take the time to properly assess medical conditions and behavior is appalling and completely negligent. Please beware of this organization, they are no better than a puppy mill. They are more concerned with their image on social media and pulling in excessively high profits from adoption fees than the safety and welfare of these animals.

7

Donor

Rating: 1

This organization, In Our Hands Rescue, censors comments and feedback from their paying contributors', pet adopters, and the general public, even comments reflecting genuine concern for the animals they "rescue". They take zero feedback or constructive criticism from contributors, the general public, or previous adopters, should they consider it "negative" which they interpret to mean anything they don't want to hear; essentially missing the point of the expressed concern and what should be their #1 priority: the welfare of the animals. It is very much like a person who shuts down and cannot hear any feedback whatsoever because they think they are being personally attacked, when in reality you are expressing genuine concern and stating the facts and obvious consequences of their actions.

I expressed concern when they posted a photo of a dog, Bailey, they said had acted out because he was separated from his brother, Ben. I was not the only person to express this concern. Worried for this dog, having years of experience with traumatized and neglected dogs rescued from cultures unkind towards animals and volunteering abroad with various shelters, I did my due diligence and found the post with his backstory: He was found in Dubai with his brother, one of them (not sure why they don't say which) was tied to a trash can and the other refused to leave his brother's side. This is a clear indication they are a bonded pair and the kind of devotion that exists between them. Now, having rescued dogs from abroad myself, I know the flight alone is an incredibly traumatic experience for dogs. Nevermind for dogs coming from already traumatic circumstances of mistreatment, neglect, possible abandonment and abuse. Traumatized dogs are particularly sensitive and scared, making them more prone to further trauma if not handled with great care and sensitivity. When they arrive, they need to be made to feel comfortable and as safe as possible, until they become at least somewhat acclimated. Separating a dog from the one being that makes him feel safe is the worst thing you could do and only results in further trauma.

On their request for a foster on Facebook and Instagram, nowhere do they seek a foster for them as a pair. Nowhere do they mention they are a bonded pair devoted to each other. Nowhere do they state they hope to find a home for them together. This is careless, at best, and incredibly irresponsible and insensitive to the emotional needs of the dogs.

This kind of self-righteousness and censorship is not a good sign and is not reflective of a healthy and functional non-profit organization. Just read the response they make to any negative review on any review medium (Yelp or greatnonprofits.org), where they attempt to invalidate their critics instead of directly addressing the concerns expressed. A lot of the negative reviewers voice the same issues which include but are not limited to: a negative attitude of the head of the organization and her staff, carelessness with the animals, carelessness with animals' records, poor vetting, and incredibly poor customer service. One review even said they had threatened to sue if the review was not removed which, again, shows you what kind of organization this is: one that takes zero criticism, where contributors, adopters and the public are not heard, and one that becomes defensive attacking those that have provided any kind of feedback whatsoever. As you can see, they threatened me from making any further comments on their photos and deleted all of my original and subsequent comments.

A healthy organization with legitimate customer service that genuinely cares about what they do and the contributors that make what they do possible, which you can see from countless other companies or organizations (readily apparent on yelp or otherwise) take the public's, their adopters and/or contributors' feedback into consideration and are continually seeking ways to improve and upgrade their standards of service and performance, instead of blocking it out entirely and seeking to silence anyone who says something they don't like. Particularly when the nature of the organization is supposed to be on helping animals, and helping animals and people connect. This type of silencing any critics is more like a dictatorship, which is just bad business.

5

Client Served

Rating: 1

I attended an adoption event wanting to meet two dogs in particular listed on the website. When I first called, I was told that any dog listed on the website was still available and that the website was updated constantly. When I arrived, I was told that one of the dogs still on the site and physically there at the event had already been adopted even though the person who had adopted him wasn't there yet. I was a bit disappointed and let them know that he was still on the website. I met a small pitt mix there and fell in love with her, but she was over 25lbs (my weight restriction). A day later I told them I was in contact with my landlord and waiting on her response to make sure it was okay to adopt her. I received the okay from my landlord that day and called Jennifer back to let her know, but got no response. That same day I emailed her and received no response. I called again the following day, texted as per recording instructions and called again and left a voicemail. The next day I called again with no answer. The following morning I emailed again stating that no one had responded to me in days and received an email back stating that the dog had already been adopted while again, she was and still is on the website. I'm highly disappointed and upset because had someone gotten back to me she might have still been available.

I should also mention that the event itself was a bit of craziness. Myself, another man there to adopt, and a dog, were the ones keeping a couple of the dogs from fighting and pulling two dogs off of another female from trying to mount her. The staff didn't do much of anything and their volunteers didn't seem to know the proper way to handle dogs or even be able to discern which dog was the aggressor. I'm simply disappointed all around. I would look to another organization to adopt.

21

Client Served

Rating: 1

My girlfriend and I adopted a 5 year-old dog at an event on 4/1. Jennifer helped us with the logistics and was VERY clear that the dog had had puppies and needed to be spade. Long story short, we pick up the dog from the OR today and we're told that the dog had been spade previously and they had anesthetized the dog and made the incision before they realized this.

Absolutely unbelievable to me. Jennifer - next time try this phrase: "we are not sure whether or not this dog has been spade, you will need to check with your local vet". See how that is a bit different then saying - "Here's the number to call to set up the appointment to get her spade"? Okay, good.

Never again with these idiots. Don't even take the risk, the ASPCA or any other legitimate adoption group will handle medical needs of the pet before releasing them. The dog is amazing, it is sad that she had to be put through this situation because of the stupidity of their staff.

23

Client Served

Rating: 1

We adopted a puppy from them a few weeks ago. We are now trying to get a vaccination record that is signed by a Vet so our dog doesn't have to be revaccinated. We have called Jennifer (the person listed as the owner) and sent several emails. When we got her on the phone, she was pretty nasty but I am still hoping she will help us out. Her suggestion is to use her recommended vet and other vendors. There is something about her that is not on the up and up. She took $500 cash from me and didn't give me a receipt or anything. I appreciate what they are doing but it does feel like this is more of a "for profit" company than a charity.

If we don't hear from her with the paperwork we need, I am going to call the better business bureau...any other suggestions?