My Nonprofit Reviews

My dad had cancer, and we used Community hospice of Texas. It was not a good experience. The nurses are super nice and over worked, but they are so overwhelmed with patients that they can't make all their appointments. Sometimes supplies and meds were not ordered. One week no one came cuz our nurse was on vacation. Then when my dad needed more care, they said he wasn't in enough crisis for crisis care when he was actively dying. Then when he passed, they sent someone who was not familiar with us. It took 3 hours for her to come to the house. She walked in, made some calls, and just walked out. She didn't cover him up or clean him because he had soiled himself. It was absolutely horrible! And the case worker wouldn't help us get the handicap parking sticker, and our nurse had to call her several times to get it for us. The case worker wouldn't help with any questions and was so stuck up and didn't give a damn about my dad. She talked down to him and treated him like he was dumb. While the nurses genuinely cared, the rest of the operation does not run smoothly, and they leave you hanging at every turn.