My Nonprofit Reviews
Deb McCord N.
Review for Hope Haven Canine Rescue, Mooresville, IN, USA
I would think that people that run a canine rescue would be compassionate caring people, that was not my experience. We found a dog we fell in love on their rescue site, after several emails, we decided this was the pet for us. The person called me to set up an appointment. She told me to bring the rehoming fee because if we wanted her she would go home with us that day!! We were so excited! We were told we would receive an email the day before our appointment with the address and all information we would need. Two days before our appointment we received an email that “our” dog had been adopted, but were we interested in some other dog? I was outraged and emailed immediately! I was told that I should have received an email stating all dogs were still up for adoption until finalized. I did get that email and assumed they send that so they wouldn’t have to put the dog up for adoption again if we changed our mind or didn’t show up for our appointment. She responded that they don’t “hold” dogs. I do NOT feel that making an appointment to pick up a dog is asking them to “hold” it. The woman I spoke to on the phone gave no indication that there was an urgency to us coming. She did not say “if you are really interested you should come immediately”, or anything to make us believe if we didn’t come that day she could be adopted away from us. I told them that this practice is not only unethical but just plain mean! We were so looking forward to welcoming a new pet this is just awful! We will find a pet another way. We were trying to do the right thing by taking in a pet in need! So disappointed,
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If I had to make changes to this organization, I would...
Make sure they make their policies VERY clear when CALLING a potential adopter!!!