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1 reviews

Review for We Care of Lake County Inc, Mt. Dora, FL, USA

Rating: 1 stars  

I was in auto accident and end results left me unable to walk, multiple back and neck surgeries, lost my job, disabled, and totally depended on a dear friend to be my caregiver. A few months ago, I contacted We Care in search of a hospital bed. Since I am unable to drive and do not have a truck, I hired someone to go to pickup the bed. I was told I had to pay $100 dollars as a donation for use of the bed and that it needed to be returned when I no longer needed it. I had the bed for a few days (unused) when I learned my insurance had approved me for a new more efficient one. I contacted We Care told them that I did not need the bed after all and that I had not used it and wanted to return it. I asked if I could get the $100 back since I had not used the bed and had no use for it. I was asked when I thought I could get the bed back to them and I estimated a few days, but it took me about a week or so longer to find and hire someone to transport it back to them. I was told I would get the $100 back as soon as I returned the bed. I did return the bed in the condition that I received. That was months ago. I called and emailed a few times asking about the reimbursement and was promised to get reimbursed but to no avail. The last call I made I asked to speak with the Executive Director but was told that she was busy working an event that was approaching, but that she would be sending the reimbursement out.
My complaint is that I feel I was lied to and put off and disregarded. The money is important to me because I lost a job making 45k and now I am only getting a disability check that does not begin to meet my needs, and I borrowed the money to pay for the bed. I am not happy with how I was treated and feel if the Executive Director could not reimburse me; then should not have made the commitment to do so. In addition, we noticed that some staff takes extended lunch hours and not available during the hours they claim. Sometimes your phone call do not get answered. This to me shows an unprofessional aspect of this organization. I read some of the reviews and it seems many have had good experiences with this agency, but I personally cannot attest to that. On a final note, never promise what you can't or won't deliver.

Role:  Client Served