My Nonprofit Reviews

My friend went up to Copperfield Petsmart on Nov 18th 2017. She immediately fell in love with a grey tabby kitten. They let her sit and hold and pet Lila. She had an immediate bond with this kitten. Libby Nelson had her fill out the forms and told her that since she was the first to apply if approved she would get Lila. They would contact her in a couple of days. Well they never contacted her, I went up the following Saturday and spoke to Libby. She apologised and said the Thanksgiving holiday slowed everyone down but she would call her that evening. Everything seemed fine until she called. She HAD been approved, but they decided to give the kitten to someone who filled out an online application that same evening. But she would gladly give her one of the older cats they had. That's called bait and switch. I called and spoke to Joanne, the head director and she was going to look into it and get back with me. The coward did, she TEXTED me that the kitten was going to a family and my friend could have an adult cat. Pat is 88 years young, has a walker but gets around fine, has a home, and funds to perfectly take care of a pet. What they are doing is call age discrimination. They led her to believe she was going to get the kitten but they were lying the entire time. Libby Nelson, Joanne Smith and Barbara Lewis are the most horrendous people I have had the unfortunate chance to deal with. I have filed a complaint to Petsmart's corporate office, I ask that anyone else that has had issues with them do the same. These women should not even be running an adoption for animals, they have no compassion whatsoever. Matter of fact, Barbara Lewis is banned from entering Copperfield Petsmart, that tells you who they are. Petsmart wants to replace them with a reputable pet adoption agency, but corporate needs to hear these stories in order to remove them. In the meantime, the cats that are in the glass kennels are from a group called Stretch for Strays. I am currently working with them to get a kitten for my friend, and Kelli has been a breath of fresh air to work with after the rancid odor of Libby, Barbara and Joanne. Please, if you can, call Copperfield Petsmart and tell the manager you would like to file a complaint. These people need to be stopped. If I could have, I would have given them no stars, they don't even deserve one.