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Amyshort6

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1 reviews

Review for USA Cares Inc, Louisville, KY, USA

Rating: 5 stars  

My husband is a disabled veteran. Since he left the Marine Corps his disability has gotten progressively worse. He finally got to the point where he could no longer work in March of this year. I have tried to keep us afloat the best I could despite the sudden hit in income. We have four small children and by July we were drowning. Our car was about to be repoed, our phones were up for disconnection and we had no electricity. (We live in Arizona and electricity is a huge expense) All this financial stress was wearing my husband down to the point he was talking terrible things about not wanting to be on Earth anymore. I was crumbling.
Somehow I stumbled upon USA cares. I put in an application on Friday the 21st of July and to my surprise someone called me back within a few hours and said she was assigning our application a case worker. Jerry Newman called me bright and early Monday morning (July 24) and went over what he needed and whatnot. His actually communicated with me the whole process. By Wednesday (July 26th) my application was approved and my bills were paid. He actually apologized for it taking so long. Here he is apologizing and I can't even fathom the fact that this is happening. He not only did what he said he was going to do with no speed bumps but he did it so quickly I almost got whiplash. Are you kidding me?! Is this organization for real? This shows the quality of service they provide. To me the help came in record time, and he was still apologizing for a delay and thanking my husband for his service. I cried when he let me know our application was approved and I cried today writing this. This company is fantastic and Jerry Newman is awesome. Thank you for helping our family when we thought we were going to drown! This company literally changes lives. I can't believe the change in my husbands demeanor already. The air and energy in our house is much lighter and our smiles are real. THANK YOU!!

Role:  Client Served