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2017 Top-Rated Nonprofit

USA Cares Inc

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Nonprofit Overview

Causes: Emergency Assistance, Homeless & Housing, Housing Expense Reduction Support, Human Services, Military & Veterans Organizations, Veterans

Mission: USA Cares exists to help bear the burdens of service by providing post-9/11 military families with financial and advocacy support in their time of need. Assistance is provided to all branches of service, all components, all ranks while protecting the privacy and dignity of those military families and veterans who request our help.

Geographic areas served: USA Cares is a National 501(c)(3) nonprofit organization.

Programs: We assist post-9/11 active military, veterans and their families by providing financial assistance grants and educational support for hardships caused by their military service.

Community Stories

168 Stories from Volunteers, Donors & Supporters

1 Bj H.

General Member of the Public

Rating: 5

We are in Clarkson ky we are in need of food and help with our electric and water bill our water is currently off been off before the virus hit could you help or send us in right direction we currently lost our jobs due to the virus everything is closing here

Nam D.1

Client Served

Rating: 5

Such a blessing to get USA care to help. Many vets can us these type of resources

Previous Stories

Client Served

Rating: 5

Very blessing of what USA Cares do for Vets and Military family. Every little bit help and give us hope when emergency arises. They have dedicated staff and board.

Client Served

Rating: 5

After being medically retired from the Army my pay decreased for over a year until CRSC got approved and started paying. I was able to get assistance from USA Cares and other organizations to provide for my family. Thank you to everyone who donates to great patriotic non profits like these that take care of service members in their time of need.

Kirk Herman

Dean T.

Client Served

Rating: 5

USA cares was there for me in yet another dark time in my life . . . I am so incredibly grateful for the staff.
With gratitude, the universe is eternally abundant. . . So thank you, more please for the help your organisation offers us veterans.
You've made a tremendous difference in my life. . . .

Client Served

Rating: 5

Reached out to USA Cares once I became unemployed for months due to disability .... their response to my application & correspondence was in a timely manner the staff was amazing shout out to Mr. Newman who worked to help me out.
USA CARES saved my car from repossession as I single mother and veteran i am truely appreciative & thankful for organizations likewise

3

Volunteer

Rating: 5

i was once homeless and now im not one day i woke up and said i wont be homeless no more so if you have no money get some money. DAB ON THEM HATERS.

2

Client Served

Rating: 5

I honestly cannot express how wonderful this organization is. After a hospitalization for my service connected conditions, they stepped right out and helped our family immensely. Erin was amazing all the way through, from initial application to letting us know that we were not only approved, but also getting Amazon Pantry boxes. From start to finish, it was an amazing, easy process and they really care about veterans. Not just say they do or use them as a hot button word like a lot of places, they actually care. I cannot recommend them enough. Absolutely outstanding

2 Esteban D.

Client Served

Rating: 5

I would like to recognize USACares for helping me and my family in our time of financial need.

I applied for USACares' new job financial assistance program. Veterans who have accepted a job offer and demonstrate financial need qualify. The approval process took longer expected due to difficulty with verifying employment through my employer.

The one issue that came up was the check that I was sent was mistakenly mailed standard mail. There was a miscommunication with whoever is responsible for mailing out payment. This was problematic because the check was for my rent and the next month was fast approaching.

My case worker was Jerry Newman. He came through and straightened everything out by cancelling the original check and mailing another check via USPS Overnight mail. Myleasing office receives the check the next day and the crisis was solved.

Thank you so much USACares for helping a veteran in need! My family and I appreciate it!

2

Client Served

Rating: 5

USA Cares came through and helped us when we needed it the most. After job transitions and depleting our savings, we were financially strained and needed the help to get back on top again. Its a humbling experience needing help. When we found USA Cares they were nothing but supportive, efficient, non judgemental and kind. The intake process was smooth and the turn around time on approval was quick. We are so grateful that USA Cares was there when we needed it the most.

1

Client Served

Rating: 5

I was going through a rough time. I reached out to USA Cares and my case worker Cory had my back 100%. I really appreciate the assistance and service you all provide for us veterans. THANK YOU ALL SO MUCH!!!!

Client Served

Rating: 5

My name is Michael I entered my self into a VA treatment facility to help with my mental health issues. During my stay my family fell behind on our bills. USA cares was there when we need help the most. There aren’t words to describe how much my family is greatful.

Client Served

Rating: 5

I was referred by another Service Member who explained to me what USA Cares does, I was skeptical and wasn't sure how it worked. It took some time, but boy am I happy! Everything worked out, they went ahead and took care of some things I needed, due to my disability and and my struggle with securing employment, I was able to get emergency requests to pay bills, and I am beyond thankful! Blair was also a big help and she was patient with me as I gathered all the documents. USA Cares, is the real deal! The help they provide to Veterans is amazing! Thank you for helping me during my time of need.

Richard

Client Served

Rating: 5

Susan was beyond helpful. She was straightforward with everything and very understanding. I couldn’t be more grateful for the help that USA CARES and Susan gave me.

1

Client Served

Rating: 5

I can't begin to express how much USA Cares help me and my family through our crisis. It couldn't happen at a better time. After I was discharged honorably from Active Duty, I struggled to find employment. My last military pay was delayed and I had no funding for my rent. When all hope was lost, miraculously I received a phone call from USA Cares stating that they will help me with my rent. Shortly after I received the support from USA Cares, I was called in for an interview at the Sheriff Department and got the job. Without USA Care me and my family would have been evicted from our home and forced into an unknown situation. I am thankful for their help and will give back in donations so that other service men can receive their much needed support.

Client Served

Rating: 5

My family feels so blessed by USA Cares Inc. as this grant allowed us to stay in our home and pay some utilities. This act of generosity took the stress off me and helped me feel hopeful for the future. I had been ill and unable to work for a period of a few months. I had depleted funds as a single, service-disabled veteran trying to support my family, and I was desperate for any help that was available for veterans and I found USA Cares Inc. I called and was given a case manager who was so kind and supportive of me. I am very thankful as I am now fully employed and able to continue in service of others. Thank you to the donors and those involved with USA Cares Inc. who make the grants possible to veteran families. You have made a great difference in my family's life by providing the help we needed when we needed it most.

2

Client Served

Rating: 5

USA cares is a blessing. They helped me out when I was at an all time low financially. Thank you so much.

1

Client Served

Rating: 5

I was in a low spot on funds and am about to have a surgery and be out of work for 2 weeks they came through very fast and helped with everything and all of my questions I just want to say thankyou again

2

Client Served

Rating: 5

Hi! I am a OEF disabled combat veteran and single mom who was just SO BLESSED by USA Cares! I never expected to be in such a financial bind and facing eviction. In my current situation, I have no family around and my daughter and I would be homeless. The help I received through USACares and their sponsors is beyond a blessing for my little family. We are no longer facing eviction and with the walmart gift cards we will be able to have food!!!! Thank you so much for everything, from my daughter and myself. We are forever grateful and will do all we can to let everyone know how amazing this organization is!!!!

2

Client Served

Rating: 5

My experience with usacares has been such a blessing. Thank you for your help during my time of need. I was stressed, scared, and out of hope when i reached out to the team, and they where quite patient and understanding with me. I am not sure what i would have done without the help i received from Darrika and the staff at usacares.
I will do my best to pay it forward when i get the chance. ✌❤

1

Client Served

Rating: 5

Thanks you so much Ms. Derrika and the whole USA Cares team for your support and helping hand in my time of difficulty.

Ben

1

General Member of the Public

Rating: 5

Thanks again to you Susan and the entire team at USAcare for helping my family and me during our difficult time. That help came at a time when we were in really dying needs. Thank you guys I really appreciate everything you do to help VETS.

Client Served

Rating: 5

Thanks to Mrs. Darrika from USA Cares, my family and I are now able to recover from such a difficult time. When my disease began to flare up, I had no idea how I was going to continue to bring an income to my household as a new disabled veteran. I reached out to several organizations that help veterans. I had no luck, until USA cares followed up with me. The process was quick, easy, and it helped my family a great deal.

Happee G.

General Member of the Public

Rating: 4

Thank you for helping my family during our time of need we truly appreciate it. Hurricane Matthew really set us back on a financial level (especially with having a added vehicle payment) and we are grateful that there are organizations that help service members, veterans, and their families when times get tough. God bless USA Cares for serving those that served their country.

Client Served

Rating: 5

Darrika and the team with USA Cares really came through for me when life gave me curve ball. After spending time in a VA treatment facility for PTSD and other mental illnesses USA Cares helped with some auto payments after losing everything. Thank you so much.

Client Served

Rating: 5

Susan from USA Cares is amazing. I had to travel 1000 miles away from my home and family for some much needed medical treatment that will last approximately 10 weeks. The distance and having to live in two locations has taken a huge financial strain on us. Susan took the time to listen and send some finical aid to support my family so I could focus on my treatment knowing they are taken care of. Thank you Susan and the whole USA program...You helped me and my family so very much.... God Bless you all.

Client Served

Rating: 5

I am very thankful for USACares assistance in my time of need. They were able to help me in a really tight crunch. They were able to respond to my application within 12 hours and financially assist me in the last 2 hours of that 12 hour window. I really needed assistance with Utilities. I also received Cards to purchase food with. Thanks so much for helping me and my family get back on our feet. Peace, Love and Healing

Client Served

Rating: 5

Hello, I just wanted to take the time to shout from every rooftop how usacares came through for my family, we were on the verge of homelessness and utilities being tirned off due to the fact that my husband suffers from ptsd and was no longer able to work and we have seven children. I received a call that totally blew me away Susan an absolute angel let me know that they would be covering both bills I was absolutely blown away.Usacares really does care .

Client Served

Rating: 5

Rosetta, your kindness during this horrible ordeal is greatly appreciated. Thank you so much for your help! This is a huge burden off my shoulders. Thank you for all that you guys do in giving help to veterans.

1

Client Served

Rating: 5

You guys rock!!!!!! I can't thank you enough for what this means for our family!! You and your organization are a true blessing to veterans and our families. Rosetta my caseworker was amazing! Thank you so much!

Client Served

Rating: 5

Thank you so much for the help. USA cares is the only organization who has helped in me in my extreme finically hardship. The VA stopped my disability compensation and I was in a panic. USA cares helped me out with some of my financial burden mainly my rent. I can't express my gratitude enough for such a generous offer. God bless this organization and may it prosper so that veterans like me may get help when they need. P.S. I definitely want to do something good for this organization. I hope to bless them when I'm back on track. Thanks again.

Client Served

Rating: 5

My husband is a disabled veteran. Since he left the Marine Corps his disability has gotten progressively worse. He finally got to the point where he could no longer work in March of this year. I have tried to keep us afloat the best I could despite the sudden hit in income. We have four small children and by July we were drowning. Our car was about to be repoed, our phones were up for disconnection and we had no electricity. (We live in Arizona and electricity is a huge expense) All this financial stress was wearing my husband down to the point he was talking terrible things about not wanting to be on Earth anymore. I was crumbling.
Somehow I stumbled upon USA cares. I put in an application on Friday the 21st of July and to my surprise someone called me back within a few hours and said she was assigning our application a case worker. Jerry Newman called me bright and early Monday morning (July 24) and went over what he needed and whatnot. His actually communicated with me the whole process. By Wednesday (July 26th) my application was approved and my bills were paid. He actually apologized for it taking so long. Here he is apologizing and I can't even fathom the fact that this is happening. He not only did what he said he was going to do with no speed bumps but he did it so quickly I almost got whiplash. Are you kidding me?! Is this organization for real? This shows the quality of service they provide. To me the help came in record time, and he was still apologizing for a delay and thanking my husband for his service. I cried when he let me know our application was approved and I cried today writing this. This company is fantastic and Jerry Newman is awesome. Thank you for helping our family when we thought we were going to drown! This company literally changes lives. I can't believe the change in my husbands demeanor already. The air and energy in our house is much lighter and our smiles are real. THANK YOU!!

Client Served

Rating: 5

Thank you Susan and the whole USA program...You helped me and my family very much.... God Bless you all.

Client Served

Rating: 5

Thanks for the help. My family and I have prayed for help and USA Cares have answered our prayers. Susan was great. She helped through the entire process. She was the greatest. Thank you Susan.

Client Served

Rating: 5

Thank u do much susan... my husband was discharge from the military we needed help with our bills. Susan helped us and I do thank her so much

Client Served

Rating: 5

When no one else cared USA CARES CARED for us. We were in a bind. My husband recently was discharged from his career due to this service related Disabilities. We needed help not only with financial hard ship but piece of mind . Seeing your husbands mind degrade to the point he is forced to leave his career is stressful enough not to mention the world of stress that goes along with being out of work. USA CARES responded to us quickly, they treated us with respect and dignity something that is rare in 2017. We will never forget what SUSAN at USA CARES DID for us. She not only helped us but she actually cared. THANKS USA CARES

Client Served

Rating: 5

Susan was my assigned case worker and she was AMAZING. She helped me so quickly and resolved my pending eviction as my start date for my new job was pushed back causing a serious financial hardship. I appreciate this organization so much for understanding that things can go terribly wrong for veterans in transition to civilian careers. I dont know what I wouldve done if I hadnt found this organization. Thank you guys so much!

1

General Member of the Public

Rating: 5

Jerry Newman for usacares, was very helpful and I thank god for him. iam a retired veteran who hit hard times and he was on time by helping my out. This a great company who bless people in there time of need and I know god will bless all staff members for what they do. Jerry Newman I pray god will bless you and help you in all your needs.

2

Client Served

Rating: 5

Susan from Usacares.com is amazing. She helped me when I thought all was lost and My family and I were about to be homeless. Thank you Susan for your patience and understanding. I recommend this organization to any and all veterans who may be in need of help. Thank you for saving my home.

2

Client Served

Rating: 5

I would like to thank everyone at Usa cares especially DERRICKA. We wouldn't have gotten through this difficult month without your help. I never knew there were such amazing people in our community. Thanks again!!

1

Client Served

Rating: 5

USA Cares saved the day. I had the pleasure of working with an amazing case worker who provided a great experience, she was extremely positive and went above and beyond to make sure things were delivered in a fast matter. USA Cares is a great organization that has saved the day for sure. I am going through some tough times now I see a ray of light and happiness knowing I don't have to worry. I know things will be back to normal soon however I couldn't have made it with the help of USA Cares. Thank you for everything.

1

Client Served

Rating: 5

I can't thank USA Cares enough for their help! I am a Post 911 combat veteran and have been struggling with PTSD and injuries. I went to a 3 month PTSD inpatient treatment at the VA. During that time I lost all income excluding my service connection pension. My bills were piling up! I called USA Cares and they immediately returned my call. Darrika with USA Cares was amazing with helping me get my life back on track. I want to thank each and every person at USA Cares for what they do for those of us who've served this great nation. You all are truly exceptional people and I cannot thank you enough especially Darrika. Thank you again from the bottom of my heart. Ryan,

2

Client Served

Rating: 5

I cannot thank Darrika enough for all that she has done to help me and my family as I was put on medical leave from work without pay and the bills were not being paid. Darrika and USA cares have helped me be able to keep our home. Thank you so much Darrika and USA cares. You guys have e been a true blessing.

1

Client Served

Rating: 5

Words will never explain how much I am thankful for USA Cares! I was dismissed from my employer due to missing time from work to attend appointments for my service connected disabilities. I was too proud to seek help as I felt it was my problem to feed my family. I finally broke down and reached out to USA Cares. They understood my situation and provided immediate help.

This is a first class organization that is truly commmitted to helping veterans. Thank you Darrika for being their for me and my family. We appreciate you tremendously!

1

Client Served

Rating: 5

I cannot thank Darrika and USAcares enough for the services we received from them. If not for them, I don't know how we would have made it through some unforeseen circumstances. Thank you again for all of your help!

1

Client Served

Rating: 5

I'm a veteran with PTSD , going through some tough situations and they were so helpful and understanding to my situation.My Family and I are very great full to USACARES with the helping hand,thank you God bless!

1

Client Served

Rating: 5

I want to thank you for all your help and patience, i thank USA CARES, when i needed a blessing the lord sent Rosetta for me and many blessings to you all for caring.

Client Served

Rating: 5

USA Cares was an indescribable blessing to me, the consistency, the hospitality and the urgent sense of care just all together revitalized my hope and optimism. I personally want to thank MS. D, from USA Cares, you made me feel like somebody actually gave a care when up until that point i discovered USA cares I was in a bad mental state. #AIRBORNEALLTHEWAY

Client Served

Rating: 5

UsaCares.com was so easy to work with. Darrika made the whole process so easy and was so helpful anytime we had questions. She went above and beyond what I expected. Usa Cares is the reason my husband was able to get the help that he needed! I will forever be grateful to them for the help that was offered! I will be recommending this program to my other military friends and family. We will never be able to repay what this program has given my family because it was more than just monetary help.

Client Served

Rating: 5

It's nice to know you're not forgotten after leaving the military. My family and I are extremely grateful. Thank you so much Rosetta and USA Cares.

Client Served

Rating: 5

I recently had surgery, and was out of work for 2 months, I got behind on my rent and needed help catching up. Darrika from USA cares was willing listen to my story and help me out. Darrika was so patient and worked with me to get all the paperwork together. Darrika is the best.

Client Served

Rating: 5

We were at the end of our rope our utilities were going to be disconnected I was scared that my family was going to suffer because I could not provide for them. Than a friend told me a bout USA Cares the best day of my life. I called and was assigned a case worker Rosetta who was my guardian angel. I cannot say enough about the wonder program and Ms. Rosetta, they do exactly what they say and help veterans when no one else would. USA Cares is a God send.
Thank you USA Cares.

Client Served

Rating: 5

Darrika at USA cares is amazing. She helped me and my family with rent in our time of need. She blessed us and we really appreciate it. thank you
Sincerely
McKinney family

Client Served

Rating: 5

I'm speechless. There are literally no words to describe how absolutely amazing this organization is, but I'll try. My husband is a disabled vet (100% through the VA for PTSD/anxiety/depression), and winter is a really bad time for him every year - as in, suicidal bad. This year has been particularly messy. The VA blows him off; he can't get any help from them when he reaches out for it, but that's a whole different story. The point is, this year we've spent a whole lot more time there than usual, which means I've needed to be off work much more frequently. My job is great about it, but if I don't work - I don't get paid. Bills piled up, and we've been struggling to keep ourselves afloat. We got a disconnection notice from the electric company and spent a few weeks scouring the internet and begging friends and family for help. We do NOT like to take advantage or have to rely on others, but truthfully, we didn't have a choice. After I'd exhausted every single option possible, I found USA Cares, Inc. They responded to my questions quickly and explained the process of applying. After I applied, I heard back from them the same day! I was given contact information for a caseworker (Darrika), and I reached out to her. We spoke on the phone, she got all of our basic information, sent me an email (immediately) with what documentation they needed, along with a link to a quick, online financial planning course. I'm sure I bugged the crap out of her by checking in and looking for updates, etc. but she was always fantastic with me, never frustrated. Only 2 days after submitting the application, on the day the electric was to be disconnected (technically scheduled the day before, but luckily they didn't get to us that day), Darrika informed me that we were approved and a payment was made. I can NOT express the relief we felt! My husband is triggered by major stresses, and no electric is a pretty big one. I was so worried for his physical and emotional safety, and USA Cares, Inc. relieved that. It's amazing to me that such a wonderful organization exists and can actually help - they take care of our Veterans, and to me, that's a huge deal. To Darrika and the entire team at USA Cares Inc, we can never thank you enough for your positive, friendly, and compassionate communication and all of your help throughout the entire process - you have no idea the impact you've had on our lives; it's so far beyond appreciated! Thank you.

1

Client Served

Rating: 5

My husband is a disabled veteran from the US Army that was medically discharged from the service. We fell on hard times due to his inability to work for the last few months. We reached out to several charitable organizations to seek financial help and support and USA Cares came through in the most amazing way. All of the representatives were so nice and supportive. The turn around on the help they offered was quick. They were always around to answer questions and even helped us with groceries. I have 2 small kids so the help they offered was a breath of relief for us! I think no military family should wonder where their next meal will come from and USA Cares assured that we would not have to. No words can describe my gratitude! Kudos to this wonderful organization. Thank you all. Thank you Angela and Susan!

Client Served

Rating: 5

I was hesitant, initially, when I was told about USA Cares. I'm a disabled vet who had surgery on a service connected disability. Due to the surgery and recovery, I found trying to recover and work to pay my bills, a challenge. To this day, I'm still recovering. My surgery was in August. I contacted USA Cares, someone was assigned my claim and the rest is history. It did take sometime. I had to follow up a couple times. On the flip side to that. I also didn't take into consideration how many other people these wonderful people help. I am beyond grateful. Without their help, I don't know what I'd have done. Thank you SO much, USA Cares!!!

Kia T.

Client Served

Rating: 5

USA Cares is the most incredible veterans assistance agency I have encountered. When I needed help they were there and made the process simple and stress free. My caseworker did not judge and was very helpful with any hickups I encountered. I was not afforded the opportunity to finish a valid Medical separation and had no time to plan how to cover bills. I had 10 days to do things most have 6-12 months to do. They expediently assisted with my car and insurance payment and that allowed me to focus more on seeking employment and preparing for an appeal of what happened while I was active duty. I will surely let anyone I know who may need services and is eligible that there is an organization that keeps to its mission and comes through for this country's veterans. Thank you so much.

Client Served

Rating: 5

Thank you USA cares for coming through for me and my family in time of need. I am a recently separated veteran, without a job and needed help with my bills and mortgage. I submitted an application to USA Cares and within 24 hours I was contacted by a case officer -Marlo. She was very polite and genuinely willing to help. She went to work right away and provided prompt feedback along the way. Application was approved within a couple days and they went above and beyond to get us taken care of. We are really thankful to US Cares for their help and support to the veteran community. God Bless.

Ren U.

Client Served

Rating: 5

U.S.A cares really do care about veterans and their families! They were my lass hope and they definitely came through for me and my family. My case worker Darrika did and exceptionally amazing job with helping me and is really good at what she does!

Client Served

Rating: 5

USA CARE you guys rock!! Their service is spectacular and they really do care.. i'm thankful. Darrika is so sweet and takes her job to another level I'm so blessed thank you for the help and generosity.

Client Served

Rating: 5

Y'all are a miracle !! Thank you so much !!!! You stepped in when I needed you, it is so heartwarming to find an organization that really does appreciate veterans and the staff is wonderful especially Rosetta.

Client Served

Rating: 5

How does one begin to express their gratitude to an organization such as USA CARES. USA CARES stepped up to the plate in the middle of a really tough time in our life. They kept us from goin homeless. My husband and I really appreciate all the help and direction of support we were given. We WILL pay it forward in the near future! THANK YOU USA CARES for a little bit of HOPE when we didn't have any!

Client Served

Rating: 5

I was hesitant when I applied thinking I wouldn't be helped. But I was so wrong USA CARES really do care. They go above and beyond. I needed help with my car note due to waiting in my VA Benefits and losing my job after suffering a stroke. Thank you and the terrific team you have. I was exceptionally impressed by the process and speed. It took under three days.

Will-GEORGIA

Jo__41

Client Served

Rating: 5

I sent in my request to get help with rent after leaving the Navy and I really didn't think it would get approved, however I really did need it and now I am so happy the request was approved because it has truly helped me out. There needs to be more services that help out military members financially. Getting out of the military can be a smooth transition with proper planning, however life happens and there really are not a lot of places that will financially help you. Thank you.

Client Served

Rating: 5

All of us plan great plans and prosperous life full of happiness. Life is not like we plan. I had transitioned from the Army with 9 years of honorable to the civilian life as a single dad of two sweet little boys Christian and Chase. I had set a plan prior to transitioning for job security but the area I lived in the area is low in jobs that would offer descent pay and health insurance coverage. Thankfully I was able to serve my community again and have a career as a correction officer in the county i live in. Well the financial stability was not the same as when I was in the military. I began to make partial payments to keep up with bills but unfortunatetly I have fallen behind. I was in desperate need of help and I was at the end of the road to being Homless and having to figure out what I was going to do about my children. I called the VA Homless veteran hot line and explained to them that I was unfortunately unable to keep up with my rent and utilities due the change if income. I talk to veteran affairs representative who guide me with various organizations that could assist in which I was blessed by the help of Mrs.Marlo and the USA Care organization. My boys and I are blessed to be at ease through the help of this great organization. Thank you again Mrs. Marlo and USA Cares.