2023 Top-Rated Nonprofit

USA Cares Inc

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Nonprofit Overview

Causes: Emergency Assistance, Homeless & Housing, Housing Expense Reduction Support, Human Services, Military & Veterans Organizations, Veterans

Mission: USA Cares' mission is to provide post-9/11 military veterans, service members, and their families with financial assistance and post service skills training to create a foundation for long-term stability. Our services improve the quality of life for veterans and their families and reduce potential factors that can contribute to veteran suicide.

Community Stories

210 Stories from Volunteers, Donors & Supporters

farmdog101 Client Served

Rating: 5

11/14/2023

Investing in your future is your parent's job as a child, and a personal responsibility as an adult. Through life though, we learn that networks lead to success. But they only work if they are nurtured like an other relationship.
USACARES invested in me during my transition post-retirement. They paved a way for me to have a chance. They showed my doors, and asked that when I go through that I sell the hell out of myself.

As they say, "Trust the process", and I did. I was able to land a great job with a large company.

As the economy struggles, so do businesses, and this led to layoffs. Two years, and now I am without a job. Two years had passed. I reached back out to USACARES and I was having lunch with them the day I was laid off. Already planning on what moves we can make next to get progress back on the plate. This... is investment. Most organizations will close the door once you complete their program. Not this one.
To this day, I continue to support them, the way they have supported me.

Without their leadership and personable connections to veterans, i am not sure I would be in my dream job currently.

memoorm General Member of the Public

Rating: 5

11/14/2023

USA Cares was extremely helpful for me as I prepared for my transition from active duty to the civilian world. Gregory Bishop and Paula Redding assisted me with preparing my resume, landing an internship at GE Appliances, and applying for jobs. It seemed so daunting going into this stage of life, but the people at USA Cares made the whole process seamless and stress-free. I am a true advocate for their team and I take any opportunity I can to recommend Soldiers who are transitioning over to them!

monique.r.gavin1 Client Served

Rating: 5

11/14/2023

USA Cares truly cares! The level of support this organization provides to veterans is impeccable! I was introduced to USA Cares during my transition into the civilian sector following over 20 years of service. I felt that the members of this organization truly cared about the clients they served. I was provide with counsel, job placement, and resources that streamlined my retirement. With out USA Cares I know I would not have found a second career that matched my personal and professional goals. I am a huge advocate of this organization!

chrisandamy95 Donor

Rating: 5

11/14/2023

USA Cares is an organization that truly believes in helping Soldiers, Veterans and their families. I have been personally touched by their program and continue to support them today. I have seen the profound impact that they have on lives. They do need your help. The demand is greater than the supply. They are only able to help about 19% of all applicants. With more funding they will put it to good use helping or service members. I have witness their commitment and hard work, as well as the results. Out of all the non profits that I work with USA Cares is by far the best!!!!

gusano84 General Member of the Public

Rating: 5

11/14/2023

USA CARES supported my transition with full support and realistic job training and resume/job interview skills necessary to land a job within a few weeks after I ETSed out of the military.

Regardless of having a job or not the training and mentorship I received through the Senior Coporate Fellowship program is top tier. The staff there is passionate about what they do and their approach to assisting veterans and their families is exceptional. I strongly recommend this organization who goes above and beyond their call of duty.

Lonnie McBride Board Member

Rating: 5

11/13/2023

An amazing organization that helps veterans and their families when they most need it. The USA Cares team members give 110% to try to help every veteran that reaches out for assistance. The impact they have had within various veteran communities within the country is incredible. Unquestionably the best Non-Profit organization that I’ve worked with in my career. Please consider donating to this organization.

Kimberly J.2 Board Member

Rating: 5

11/13/2023

As a proud board member of USA Cares, I have had the privilege of witnessing firsthand the incredible impact this organization has on the lives of veterans. USA Cares stands out as a beacon of hope and support for those who have served our nation.

One of the most remarkable aspects of USA Cares is its commitment to financial transparency and efficiency. 87 cents of every dollar donated goes directly to veterans in need.

USA Cares is not just another veteran support organization; it is a community where respect, empathy, and effective assistance form the core of our operations. We are dedicated to addressing the unique challenges faced by veterans, providing them with financial, emotional, and practical support. Whether it's helping a veteran navigate the complexities of post-service life or offering immediate financial assistance to those facing urgent crises, USA Cares is always there, standing shoulder to shoulder with our heroes.

As a board member, I have seen the profound effect of our work on veterans' lives. From keeping families in their homes to ensuring that veterans can access critical medical care, our efforts are real, impactful, and life-changing.

I invite you to join us in this noble mission. Whether through donations, volunteering, or simply spreading the word, every little bit helps us make a significant difference in the lives of those who have sacrificed so much for our country. With USA Cares, you can be confident that your support is making a real, positive impact on the lives of veterans.

Previous Stories
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Board Member

Rating: 5

07/06/2021

USA Cares is the embodiment of veteran support! They started a chapter in Central Texas and have kicked off growing the organization by inviting other veterans to help locally!! I cannot wait to see the lives they will change and have been changing local to the area.

USA Cares truly cares. Trace, Matt and the staff are absolutely exceptional.

Ranger91 Advisor

Rating: 5

11/13/2023

USA Cares goes above and beyond what you would expect of a non-profit in terms of listening to what their veteran constituents need, qualifying the actual need and responding quickly with support and resources to ensure the veteran and their family get back on their feet. Additionally, the programs and support provided by USA Cares provide for both the short term and long term needs of this community. They care deeply about each veteran and want to see them thrive after their time of need.

dcalzi01 General Member of the Public

Rating: 5

11/13/2023

I recently met the team at USA Cares in my role as CEO/Executive Director of St. Vincent de Paul, Louisville. At St. Vincent de Paul we have transitional shelter for unhoused veterans and recently announced a new program to provide permanent housing for unhoused veterans or veterans at risk of being unhoused. The team at USA Cares has helped us to think through how we may be able to collaborate and further serve those who have sacrificed so much for all of us! I look forward to exploring ways that we can work together.

jmclark5482 Volunteer

Rating: 5

11/13/2023

I've been The Ohio Chapter Executive Director (volunteer) for 3 years! This organization continues to amaze me. We have grown so much in the last 3 years. Bigger and Better things are yet to come!

pnlengyel Board Member

Rating: 5

11/13/2023

All charitable organizations say they perform. Few, unfortunately, perform well. USA Cares is the exception. Without a doubt, the most efficient and effective organization supporting US veterans in the US. The leadership and staff are, to a person, outstanding, as the recipients of their services attest. Honored and grateful to contribute to their mission. PN Lengyel, Safran USA, President & CEO.

TimVibbert06 Board Member

Rating: 5

11/08/2023

USA Cares is without question the finest Veteran and Military Family Support organization that I know. I served 26+ years in the military in both Active and Reserve capacity and have seen service members struggle. USA Cares is ALWAYS there to help! Whether it's financial support to keep a family in a home, in a vehicle, capable of working or with medical bills they find a way. And what I'm particularly thankful for is their Veteran Transition Assistance programs. The internships they provide with different corporations give our service members the knowledge of what they can experience when they join the civilian sector. And most internships end with a job-offer. This organization is a blessing to all of us that need it, support it and volunteer in it.

George G Client Served

Rating: 5

11/05/2023

I retired from the ARMY in 2021. USA Cares helped me find a Senior Corporate Fellowship and possibly more importantly take my military experience and filter it to civilian terms. While the fellowship did not turn into a career I did find employment shortly thereafter with USA Cares always checking in. It’s been over two years since my transition but the continual communication is always welcome. Transitioning from the Military can be a hard road but as with most things a good support system makes everything a little easier. USA Cares provides that support!

JamesTong Volunteer

Rating: 5

11/01/2023

I've been volunteering for USA Cares for over 8 years now and each year the team has assisted more & more veterans and their families consistently. I serve as Kentucky's National Guard as the 10th State Command Chief Master Sergeant also. When our state guard members families were negatively affected by extensive flooding, the USA Cares' team reached out directly and began raising funds to assist those families. Even the CEO, Trace Chesser, was directly involved. Over $100k was raised and every penny was shared & transferred directly to the KY National Guard Family Readiness team where they distributed funds helping 37 military families. What an incredible organization!!!

1

Spunky1537 Board Member

Rating: 5

11/01/2023

I have been on the board for 9 years and was honored to be selected to lead the board as chairman for the next 2 years. I see firsthand the dedication of the staff to ensure that every dollar possible go's towards helping our veterans in many different ways. We go a step further than a lot of other veteran charities to help veterans and their families keep a roof over their heads, put food on the table, fix the car, pay their utilities. In the end it's all about giving them hope, a helping hand and reducing veteran suicides because we care. I work with a very dedicated team on the board that is relentless in achieving our mission. and I could not be prouder of our staff led by Trace Chesser as they work many long hours.

Daljit Hundal

Heidilrichards Board Member

Rating: 5

11/01/2023

I’ve worked on the Board of USA Cares for the past 3 years. I have never seen a more dedicated and focused leadership team. As an organization, they are making a difference for so many and maximizing the use of every dollar donated. Proud to be a part of this group!!

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3

Board Member

Rating: 5

07/07/2021

I am so excited to have joined USA Cares as a new board member. USA Cares is a proven entity with over 20 years of experience supporting veterans. The board members and all involved are dedicated, enthusiastic, and continue to expand their outreach each year.

Approximately 17 U.S. veterans die by suicide every day—a rate that is about 1.5 times that of nonveterans. USA Cares provides support that can help prevent these suicides. I'm committed to working with USA Cares to do what I can to change this outcome. Please take a minute to read some of the reviews and take action to do what you can by donating and volunteering.

nlyerly1 Donor

Rating: 5

11/01/2023

I'm an avid supporter of USA Cares Inc. in their effort to support veterans in need of assistance. USA Cares works tirelessly to be a critical resource for veterans in need and continues to expand their support capability while maintain the highest possible rating as a top ranked charity by Charity Navigator.

ampedest General Member of the Public

Rating: 4

08/14/2023

I'm raising $1,500 until 09/01/2023 for Please help me save my home.. Can you help? https://www.paypal.com/pools/c/8WJDOQZHz5

3

RNRE143 Donor

Rating: 5

11/10/2022

I can’t say enough great things about the work this organization does for veterans and their families. I have had the opportunity to work with them in the NPO space during my tenure with another nonprofit and as a donor. They emphasize “care” in everything that they do. This includes messaging the needs of veterans and military families. Their support of the veteran community extends will beyond the state of Kentucky. If there is ever an organization, that promotes transparency and willingness to serve, beyond the doubt, it is USA Cares.

2

Home2022 Client Served

Rating: 5

11/10/2022

I can say from personal experience that USA Cares truly cares about those who serve our country! Transitioning from the military was an extremely stressful experience. The organization provided me with professional tools and counsel that assisted me with streamlining my transition into the civilian sector. The leadership reached out to me personally during my time of need, providing me advice and motivation. Thank you, USA Cares, for your service to those who served!

2

RonP. Client Served

Rating: 5

11/10/2022

After almost 30 years of military service, my retirement was something I was dreading. From the unknowns, stress, and for the first time in a long time, not having a Battle Buddy with me on this last mission.

Like a flare in the night, USA Cares was my beacon that shined bright, led me through retirement , and became the Battle Buddy I needed. They have never left my side and I can honestly say that even though I left my Army Family behind, i joined an amazing one to fill the void!

Thank you for everything USA Cares!

2

hundal Board Member

Rating: 5

11/09/2022

This non profit was selected out of many because of their mission and spending the most on helping veterans while keeping their overhead very low. I have been on the USAC board for almost 10 years and I can tell you where every penny goes and and I am impressed by the passion the leadership team has for doing the utmost to help our veterans in need. This is one of the reasons as the President of the Star Franchise Association (Carl's Jr.) I helped to select USAC. You can count on them to respond within 48 hours to our veterans in need.

2

Andy.Dytrych Board Member

Rating: 5

11/09/2022

I have had the opportunity to serve on the board of USA Cares for six years and watched their extraordinary growth in the ability to support more veterans. As the need to support veterans in crisis grows daily, our staff continues to push themselves to meet their needs.

As a veteran myself, I'm glad that organizations like USA Cares exist and will support veterans when they need it the most. The suicide epidemic amongst the veteran community impacts everyone of us. We have lost close to 30,000 veterans to suicide since 9/11. The wars in Iraq and Afghanistan only saw slightly more than 5,000. USA Cares is leading the way in the fight against veteran suicide by mitigating some of the leading factors such as financial hardship and joblessness. When you consider making a donation this year, choose USA Cares. $.85 of every dollar donated goes directly to support veterans in need.

2

hanncor Client Served

Rating: 5

11/09/2022

USA Cares is a great organization that utilizes a variety of resources to support veterans. USA Cares has supported me and my family with placing me in business skills internships developing further expertise outside of my military career. USA Cares has also been crucial in finding a job with assistance from multiple people within the USA Cares organization. I'd recommend them to anyone who is transitioning out of the military for useful resources from resume review, internship placement, and helping find the career you want for the rest of your civilian career.

2

rickholli General Member of the Public

Rating: 5

11/08/2022

USA Cares Inc is a fantastic organization that helps transitioning and transitioned service members and their families. They helped me transition to retired life by helping with finding a job during the pandemic. This was a monumental task that they handled easily. I am forever grateful! Thank you USA Cares Inc.

2

RobbK79 Client Served

Rating: 5

11/08/2022

USACares is an amazing supporter of Veterans in need and those transitioning from service. I literally would not be as successful as I have been without their assistance. They worked hard to make sure I was competitive for a job at a well known international corporation upon my retirement and continue to stay in contact, now years, after they helped me. I recommend USACares to every transitioning service member that I talk to. Top notch organizations and really caring people working hard for Veterans and Service Members

3

Navygirl06 Client Served

Rating: 5

03/28/2022

I love USA Cares! Becca K. showed nothing but kindness and compassion through the entire process and I cannot wait to be able to give back to this organization so they can continue helping veterans :)
Thank you USA Cares!!

3

j_smitty22 General Member of the Public

Rating: 1

10/27/2021

I am a veteran of 10+ years. I am undergoing a financial crisis. I reached out to USA Cares for assistance. Until the VA starts sending my monthly disability payments to me. I was directed to a supervisor who told me that "their organization only deals with pay errors. They would not be willing to help or assist me and then hung up on me!". I encourage any one and every one who reads this to stop donating money to this organization. If they are not willing to help out veterans in all situations. Then what is the point of this organization. Sounds like a tax shelter to me. The rich make sizeable "donations" and then get a kick back from them that's under the tax radar. I am in desperate need of financial assistance and they turned their back on me. I will not EVER endorse this organization. USA Cares only cares if you meet a very specific criteria!!! I will now have to reach out to another organization for better assistance.

2

VelmaHart Board Member

Rating: 5

07/07/2021

USA Cares and the work we do is much more than a calling for me. As an Army Veteran myself, it fulfills my need to help those who helped me transition successfully from my time in the military. Further, it allows me to pay forward the many blessings I have received in life to others in their time of need. No doubt it has and continues to be, the most rewarding work I have done and it has been a privilege to work with the dedicated volunteers and staff that meet those who have served our country with honor in their time of need. I'm so very proud to serve USA Cares and by extension, the community it serves. It continues my proudest volunteer service and I see my impact and feel it every day.

2

Tim V.2 Board Member

Rating: 5

07/07/2021

Absolutely top notch organization committed to helping Veterans in need. USA Cares is among the top 5% of all non-profits I know and they are routinely recognized nationally for their work. I've supported USA Cares for years. I'm also happy to say that our company has benefited significantly from their work assisting veterans gain civilian employment after their service. The time the USA Cares team spends on every case is thoughtful, meaningful and high impact! Thanks for what you do!

3

Ronald S.2 Board Member

Rating: 5

07/07/2021

USA Cares is very committed to ensure that its clients receive 1st Class service in their time of need. The care and compassion USA Cares exhibits for its clients in financial crisis, is greatly appreciated during such a difficult time.

3

rhopple Board Member

Rating: 5

07/07/2021

USA Cares fills a unique niche in the military ecosystem. Many times ex service people have a difficult time adjusting to civilian life. Their separation checks might not come for a period of months, and this can result in zero income during that period. Emergencies such as The need to repair a car after an accident, a child’s illness or other unexpected events might lead the vet unable to pay the rent or fix the car. Separately vets that go to PTSD therapy might be unable to support their families while they were in treatment. These are the kinds of emergencies that USA cares deals with every day.
I had the honor of meeting some of them at Walter Reed medical center while they were there for one kind of treatment or other. In my opinion they are the best of the best of us.
Every day USA cares hears stories like one veteran who’s gas was shut off and she was giving her children baths by boiling water on the stove. USA Cares helped her pay the outstanding bills and get her self back on her feet with her family.
USA Cares helps veterans like this every day with a high degree of sensitivity and professionalism.

4

GWhidden05 Board Member

Rating: 5

07/06/2021

USA Cares “super power” is getting Veterans and their families the support they need—FAST. Their processes are streamlined with the Veteran in mind. As a result, Veterans get access to a myriad of resources in a fraction of the time of traditional public/governmental agencies.

3

Suzanne R.4 Board Member

Rating: 5

07/06/2021

This organization has the most amazing, passionate, caring staff I have ever encountered! The leadership team is top notch and everyone goes above and beyond. And the board is extremely diverse: veteran and non-veteran, officer and enlisted, black, brown, white, male, female…..and everyone pulls together for this common cause.

3

tangy Board Member

Rating: 5

07/06/2021

I have been affiliated with USA Cares for many years and have witnessed this organizations laser focus on assisting our service members in times of need. The organization responds quickly to need requests and delivers within 48 hours.

3

johnusacares Board Member

Rating: 5

07/06/2021

I have been blessed to be a supporter of USA Cares from its early beginnings shortly after 9/11.
Tens of thousands of our military servicemembers and, most importantly their families, have been helped by USA Cares and its generous donors at a time of crisis in their life's situation. Whether it was a pending eviction, a primary vehicle repair, food to eat, an emergency trip home, and sometimes even being the difference between choosing to continue to live or choosing a tragic alternative, USA Cares has been there, not to judge, but to assist and make a difference.

3

kevin.m.powers1 Client Served

Rating: 5

07/06/2021

I cannot strongly enough thank and recommend the great people at USA Cares Inc. for the incredible and exceptional support they provided me during my transition from the military after 30 years of service and during a global pandemic! Paula Presley and Trace Chesser gave invaluable advice, support and mentoring throughout the whole process and would not stop until myself and all of my cohort were in a position to land exceptional employment upon separation. There are those who talk the talk and those who walk the walk, USA Cares Inc. is definitely the later.

2

Joseph A Simonelli J. Board Member

Rating: 5

07/06/2021

There are several things that make USA Cares different than other Veteran support organizations. First, they respond to a Veteran in need and get them a payment within 48 hours. That is when they need the money, not days or weeks later. Second, they provide grants and not loans. Other organizatoins will provide financial assistance with a payback process. Not USA Cares. The military family is never asked to pay the grant back. I am amazed at how many other Veteran support agencies look towards USA Cares to help Veterans in their network. That is because they know that no one can react as quickly as USA Cares. Finally, I am in awe at the staff and how much they do every day to care for our Veterans and their family. They are the heroes who support our heroes.

2

Dhundal Board Member

Rating: 5

07/06/2021

USA Cares is awesome. I love the fact that they help active military families in need, quickly and efficiently. They are meeting the needs of many who just need a hand in time of need.

2

rickyrick1969 Client Served

Rating: 5

07/02/2021

USA Cares Inc. is a fantastic organization filled with Great Americans. They helped ease the transition to being a civilian after 30 years of service to our Country! God Bless America this 4th of July!
Thank you so much!

3

billsr Board Member

Rating: 5

07/01/2021

I have been involved as a board member and chairman for the last 12 years. During my tenure the organization has helped well over 100,000 military families in crisis with millions of dollars granted, not loaned to the families. We have saved thousands of homes from foreclosure and eviction and kept military households together. With 200+ request for assistance each week we strive to assist as many families as possible with the resources we have. We truly believe our core programs help alleviate some of the triggers that cause veteran suicide. We are in the business of changing and saving lives!

1

Nam D.1 Client Served

Rating: 5

10/11/2019

Such a blessing to get USA care to help. Many vets can us these type of resources

Previous Stories
1

Client Served

Rating: 5

05/23/2019

Very blessing of what USA Cares do for Vets and Military family. Every little bit help and give us hope when emergency arises. They have dedicated staff and board.

1

KLH3rman Client Served

Rating: 5

10/09/2019

After being medically retired from the Army my pay decreased for over a year until CRSC got approved and started paying. I was able to get assistance from USA Cares and other organizations to provide for my family. Thank you to everyone who donates to great patriotic non profits like these that take care of service members in their time of need.

Kirk Herman

1

Dean T. Client Served

Rating: 5

10/08/2019

USA cares was there for me in yet another dark time in my life . . . I am so incredibly grateful for the staff.
With gratitude, the universe is eternally abundant. . . So thank you, more please for the help your organisation offers us veterans.
You've made a tremendous difference in my life. . . .

1

10wjwilliams Client Served

Rating: 5

09/12/2019

Reached out to USA Cares once I became unemployed for months due to disability .... their response to my application & correspondence was in a timely manner the staff was amazing shout out to Mr. Newman who worked to help me out.
USA CARES saved my car from repossession as I single mother and veteran i am truely appreciative & thankful for organizations likewise

4

NON_HOMO Volunteer

Rating: 5

10/31/2018

i was once homeless and now im not one day i woke up and said i wont be homeless no more so if you have no money get some money. DAB ON THEM HATERS.

3

CaseyChar Client Served

Rating: 5

09/19/2018

I honestly cannot express how wonderful this organization is. After a hospitalization for my service connected conditions, they stepped right out and helped our family immensely. Erin was amazing all the way through, from initial application to letting us know that we were not only approved, but also getting Amazon Pantry boxes. From start to finish, it was an amazing, easy process and they really care about veterans. Not just say they do or use them as a hot button word like a lot of places, they actually care. I cannot recommend them enough. Absolutely outstanding

3

Esteban D. Client Served

Rating: 5

08/07/2018

I would like to recognize USACares for helping me and my family in our time of financial need.

I applied for USACares' new job financial assistance program. Veterans who have accepted a job offer and demonstrate financial need qualify. The approval process took longer expected due to difficulty with verifying employment through my employer.

The one issue that came up was the check that I was sent was mistakenly mailed standard mail. There was a miscommunication with whoever is responsible for mailing out payment. This was problematic because the check was for my rent and the next month was fast approaching.

My case worker was Jerry Newman. He came through and straightened everything out by cancelling the original check and mailing another check via USPS Overnight mail. Myleasing office receives the check the next day and the crisis was solved.

Thank you so much USACares for helping a veteran in need! My family and I appreciate it!

4

Writer Client Served

Rating: 5

07/18/2018

USA Cares came through and helped us when we needed it the most. After job transitions and depleting our savings, we were financially strained and needed the help to get back on top again. Its a humbling experience needing help. When we found USA Cares they were nothing but supportive, efficient, non judgemental and kind. The intake process was smooth and the turn around time on approval was quick. We are so grateful that USA Cares was there when we needed it the most.

3

kdominick Client Served

Rating: 5

06/18/2018

I was going through a rough time. I reached out to USA Cares and my case worker Cory had my back 100%. I really appreciate the assistance and service you all provide for us veterans. THANK YOU ALL SO MUCH!!!!

1

ksigmike Client Served

Rating: 5

03/07/2018

My name is Michael I entered my self into a VA treatment facility to help with my mental health issues. During my stay my family fell behind on our bills. USA cares was there when we need help the most. There aren’t words to describe how much my family is greatful.

1

Writer Client Served

Rating: 5

01/16/2018

I was referred by another Service Member who explained to me what USA Cares does, I was skeptical and wasn't sure how it worked. It took some time, but boy am I happy! Everything worked out, they went ahead and took care of some things I needed, due to my disability and and my struggle with securing employment, I was able to get emergency requests to pay bills, and I am beyond thankful! Blair was also a big help and she was patient with me as I gathered all the documents. USA Cares, is the real deal! The help they provide to Veterans is amazing! Thank you for helping me during my time of need.

Richard

1

Writer Client Served

Rating: 5

12/21/2017

Susan was beyond helpful. She was straightforward with everything and very understanding. I couldn’t be more grateful for the help that USA CARES and Susan gave me.

2

wayne c Client Served

Rating: 5

12/05/2017

I can't begin to express how much USA Cares help me and my family through our crisis. It couldn't happen at a better time. After I was discharged honorably from Active Duty, I struggled to find employment. My last military pay was delayed and I had no funding for my rent. When all hope was lost, miraculously I received a phone call from USA Cares stating that they will help me with my rent. Shortly after I received the support from USA Cares, I was called in for an interview at the Sheriff Department and got the job. Without USA Care me and my family would have been evicted from our home and forced into an unknown situation. I am thankful for their help and will give back in donations so that other service men can receive their much needed support.

1

mlbalent Client Served

Rating: 5

11/23/2017

My family feels so blessed by USA Cares Inc. as this grant allowed us to stay in our home and pay some utilities. This act of generosity took the stress off me and helped me feel hopeful for the future. I had been ill and unable to work for a period of a few months. I had depleted funds as a single, service-disabled veteran trying to support my family, and I was desperate for any help that was available for veterans and I found USA Cares Inc. I called and was given a case manager who was so kind and supportive of me. I am very thankful as I am now fully employed and able to continue in service of others. Thank you to the donors and those involved with USA Cares Inc. who make the grants possible to veteran families. You have made a great difference in my family's life by providing the help we needed when we needed it most.

3

Writer Client Served

Rating: 5

11/21/2017

USA cares is a blessing. They helped me out when I was at an all time low financially. Thank you so much.

2

jboviall Client Served

Rating: 5

11/15/2017

I was in a low spot on funds and am about to have a surgery and be out of work for 2 weeks they came through very fast and helped with everything and all of my questions I just want to say thankyou again

3

kkinne00 Client Served

Rating: 5

11/14/2017

Hi! I am a OEF disabled combat veteran and single mom who was just SO BLESSED by USA Cares! I never expected to be in such a financial bind and facing eviction. In my current situation, I have no family around and my daughter and I would be homeless. The help I received through USACares and their sponsors is beyond a blessing for my little family. We are no longer facing eviction and with the walmart gift cards we will be able to have food!!!! Thank you so much for everything, from my daughter and myself. We are forever grateful and will do all we can to let everyone know how amazing this organization is!!!!

3

AnnaClaire89 Client Served

Rating: 5

10/14/2017

My experience with usacares has been such a blessing. Thank you for your help during my time of need. I was stressed, scared, and out of hope when i reached out to the team, and they where quite patient and understanding with me. I am not sure what i would have done without the help i received from Darrika and the staff at usacares.
I will do my best to pay it forward when i get the chance. ✌❤

2

Writer Client Served

Rating: 5

10/06/2017

Thanks you so much Ms. Derrika and the whole USA Cares team for your support and helping hand in my time of difficulty.

Ben

2

Vet265 General Member of the Public

Rating: 5

10/05/2017

Thanks again to you Susan and the entire team at USAcare for helping my family and me during our difficult time. That help came at a time when we were in really dying needs. Thank you guys I really appreciate everything you do to help VETS.

1

heathkl4466 Client Served

Rating: 5

09/13/2017

Thanks to Mrs. Darrika from USA Cares, my family and I are now able to recover from such a difficult time. When my disease began to flare up, I had no idea how I was going to continue to bring an income to my household as a new disabled veteran. I reached out to several organizations that help veterans. I had no luck, until USA cares followed up with me. The process was quick, easy, and it helped my family a great deal.

1

Happee G. General Member of the Public

Rating: 4

09/08/2017

Thank you for helping my family during our time of need we truly appreciate it. Hurricane Matthew really set us back on a financial level (especially with having a added vehicle payment) and we are grateful that there are organizations that help service members, veterans, and their families when times get tough. God bless USA Cares for serving those that served their country.

1

cdenvere Client Served

Rating: 5

09/06/2017

Darrika and the team with USA Cares really came through for me when life gave me curve ball. After spending time in a VA treatment facility for PTSD and other mental illnesses USA Cares helped with some auto payments after losing everything. Thank you so much.

1

Jason.Tuttle Client Served

Rating: 5

08/31/2017

Susan from USA Cares is amazing. I had to travel 1000 miles away from my home and family for some much needed medical treatment that will last approximately 10 weeks. The distance and having to live in two locations has taken a huge financial strain on us. Susan took the time to listen and send some finical aid to support my family so I could focus on my treatment knowing they are taken care of. Thank you Susan and the whole USA program...You helped me and my family so very much.... God Bless you all.

1

erica63136 Client Served

Rating: 5

08/30/2017

I am very thankful for USACares assistance in my time of need. They were able to help me in a really tight crunch. They were able to respond to my application within 12 hours and financially assist me in the last 2 hours of that 12 hour window. I really needed assistance with Utilities. I also received Cards to purchase food with. Thanks so much for helping me and my family get back on our feet. Peace, Love and Healing

1

tmwashington1981 Client Served

Rating: 5

08/12/2017

Hello, I just wanted to take the time to shout from every rooftop how usacares came through for my family, we were on the verge of homelessness and utilities being tirned off due to the fact that my husband suffers from ptsd and was no longer able to work and we have seven children. I received a call that totally blew me away Susan an absolute angel let me know that they would be covering both bills I was absolutely blown away.Usacares really does care .

1

Writer Client Served

Rating: 5

08/08/2017

Rosetta, your kindness during this horrible ordeal is greatly appreciated. Thank you so much for your help! This is a huge burden off my shoulders. Thank you for all that you guys do in giving help to veterans.

2

Writer Client Served

Rating: 5

08/08/2017

You guys rock!!!!!! I can't thank you enough for what this means for our family!! You and your organization are a true blessing to veterans and our families. Rosetta my caseworker was amazing! Thank you so much!

1

army729jr Client Served

Rating: 5

07/27/2017

Thank you so much for the help. USA cares is the only organization who has helped in me in my extreme finically hardship. The VA stopped my disability compensation and I was in a panic. USA cares helped me out with some of my financial burden mainly my rent. I can't express my gratitude enough for such a generous offer. God bless this organization and may it prosper so that veterans like me may get help when they need. P.S. I definitely want to do something good for this organization. I hope to bless them when I'm back on track. Thanks again.

1

Amyshort6 Client Served

Rating: 5

07/27/2017

My husband is a disabled veteran. Since he left the Marine Corps his disability has gotten progressively worse. He finally got to the point where he could no longer work in March of this year. I have tried to keep us afloat the best I could despite the sudden hit in income. We have four small children and by July we were drowning. Our car was about to be repoed, our phones were up for disconnection and we had no electricity. (We live in Arizona and electricity is a huge expense) All this financial stress was wearing my husband down to the point he was talking terrible things about not wanting to be on Earth anymore. I was crumbling.
Somehow I stumbled upon USA cares. I put in an application on Friday the 21st of July and to my surprise someone called me back within a few hours and said she was assigning our application a case worker. Jerry Newman called me bright and early Monday morning (July 24) and went over what he needed and whatnot. His actually communicated with me the whole process. By Wednesday (July 26th) my application was approved and my bills were paid. He actually apologized for it taking so long. Here he is apologizing and I can't even fathom the fact that this is happening. He not only did what he said he was going to do with no speed bumps but he did it so quickly I almost got whiplash. Are you kidding me?! Is this organization for real? This shows the quality of service they provide. To me the help came in record time, and he was still apologizing for a delay and thanking my husband for his service. I cried when he let me know our application was approved and I cried today writing this. This company is fantastic and Jerry Newman is awesome. Thank you for helping our family when we thought we were going to drown! This company literally changes lives. I can't believe the change in my husbands demeanor already. The air and energy in our house is much lighter and our smiles are real. THANK YOU!!

1

CurtisJoJo Client Served

Rating: 5

07/21/2017

Thank you Susan and the whole USA program...You helped me and my family very much.... God Bless you all.

1

rebel13lawz Client Served

Rating: 5

07/19/2017

Thanks for the help. My family and I have prayed for help and USA Cares have answered our prayers. Susan was great. She helped through the entire process. She was the greatest. Thank you Susan.

1

johnsoul Client Served

Rating: 5

07/16/2017

Thank u do much susan... my husband was discharge from the military we needed help with our bills. Susan helped us and I do thank her so much

1

sumpchump Client Served

Rating: 5

07/07/2017

When no one else cared USA CARES CARED for us. We were in a bind. My husband recently was discharged from his career due to this service related Disabilities. We needed help not only with financial hard ship but piece of mind . Seeing your husbands mind degrade to the point he is forced to leave his career is stressful enough not to mention the world of stress that goes along with being out of work. USA CARES responded to us quickly, they treated us with respect and dignity something that is rare in 2017. We will never forget what SUSAN at USA CARES DID for us. She not only helped us but she actually cared. THANKS USA CARES

1

Writer Client Served

Rating: 5

06/27/2017

Susan was my assigned case worker and she was AMAZING. She helped me so quickly and resolved my pending eviction as my start date for my new job was pushed back causing a serious financial hardship. I appreciate this organization so much for understanding that things can go terribly wrong for veterans in transition to civilian careers. I dont know what I wouldve done if I hadnt found this organization. Thank you guys so much!

2

Writer General Member of the Public

Rating: 5

05/10/2017

Jerry Newman for usacares, was very helpful and I thank god for him. iam a retired veteran who hit hard times and he was on time by helping my out. This a great company who bless people in there time of need and I know god will bless all staff members for what they do. Jerry Newman I pray god will bless you and help you in all your needs.

3

lucasmorgan Client Served

Rating: 5

05/09/2017

Susan from Usacares.com is amazing. She helped me when I thought all was lost and My family and I were about to be homeless. Thank you Susan for your patience and understanding. I recommend this organization to any and all veterans who may be in need of help. Thank you for saving my home.

3

Writer Client Served

Rating: 5

05/05/2017

I would like to thank everyone at Usa cares especially DERRICKA. We wouldn't have gotten through this difficult month without your help. I never knew there were such amazing people in our community. Thanks again!!

2

aubtigersrock Client Served

Rating: 5

05/03/2017

USA Cares saved the day. I had the pleasure of working with an amazing case worker who provided a great experience, she was extremely positive and went above and beyond to make sure things were delivered in a fast matter. USA Cares is a great organization that has saved the day for sure. I am going through some tough times now I see a ray of light and happiness knowing I don't have to worry. I know things will be back to normal soon however I couldn't have made it with the help of USA Cares. Thank you for everything.

2

a123456 Client Served

Rating: 5

05/03/2017

I can't thank USA Cares enough for their help! I am a Post 911 combat veteran and have been struggling with PTSD and injuries. I went to a 3 month PTSD inpatient treatment at the VA. During that time I lost all income excluding my service connection pension. My bills were piling up! I called USA Cares and they immediately returned my call. Darrika with USA Cares was amazing with helping me get my life back on track. I want to thank each and every person at USA Cares for what they do for those of us who've served this great nation. You all are truly exceptional people and I cannot thank you enough especially Darrika. Thank you again from the bottom of my heart. Ryan,

3

jomama01 Client Served

Rating: 5

05/02/2017

I cannot thank Darrika enough for all that she has done to help me and my family as I was put on medical leave from work without pay and the bills were not being paid. Darrika and USA cares have helped me be able to keep our home. Thank you so much Darrika and USA cares. You guys have e been a true blessing.

2

ArmyAirborneVet1 Client Served

Rating: 5

04/28/2017

Words will never explain how much I am thankful for USA Cares! I was dismissed from my employer due to missing time from work to attend appointments for my service connected disabilities. I was too proud to seek help as I felt it was my problem to feed my family. I finally broke down and reached out to USA Cares. They understood my situation and provided immediate help.

This is a first class organization that is truly commmitted to helping veterans. Thank you Darrika for being their for me and my family. We appreciate you tremendously!

2

amaya37 Client Served

Rating: 5

04/28/2017

I cannot thank Darrika and USAcares enough for the services we received from them. If not for them, I don't know how we would have made it through some unforeseen circumstances. Thank you again for all of your help!

2

Writer Client Served

Rating: 5

04/27/2017

I'm a veteran with PTSD , going through some tough situations and they were so helpful and understanding to my situation.My Family and I are very great full to USACARES with the helping hand,thank you God bless!

2

Writer Client Served

Rating: 5

04/27/2017

I want to thank you for all your help and patience, i thank USA CARES, when i needed a blessing the lord sent Rosetta for me and many blessings to you all for caring.

1

Airborne11B Client Served

Rating: 5

04/23/2017

USA Cares was an indescribable blessing to me, the consistency, the hospitality and the urgent sense of care just all together revitalized my hope and optimism. I personally want to thank MS. D, from USA Cares, you made me feel like somebody actually gave a care when up until that point i discovered USA cares I was in a bad mental state. #AIRBORNEALLTHEWAY

1

alicia.spruell Client Served

Rating: 5

04/18/2017

UsaCares.com was so easy to work with. Darrika made the whole process so easy and was so helpful anytime we had questions. She went above and beyond what I expected. Usa Cares is the reason my husband was able to get the help that he needed! I will forever be grateful to them for the help that was offered! I will be recommending this program to my other military friends and family. We will never be able to repay what this program has given my family because it was more than just monetary help.

Writer Client Served

Rating: 5

04/18/2017

It's nice to know you're not forgotten after leaving the military. My family and I are extremely grateful. Thank you so much Rosetta and USA Cares.

Writer Client Served

Rating: 5

04/15/2017

I recently had surgery, and was out of work for 2 months, I got behind on my rent and needed help catching up. Darrika from USA cares was willing listen to my story and help me out. Darrika was so patient and worked with me to get all the paperwork together. Darrika is the best.

Writer Client Served

Rating: 5

04/14/2017

We were at the end of our rope our utilities were going to be disconnected I was scared that my family was going to suffer because I could not provide for them. Than a friend told me a bout USA Cares the best day of my life. I called and was assigned a case worker Rosetta who was my guardian angel. I cannot say enough about the wonder program and Ms. Rosetta, they do exactly what they say and help veterans when no one else would. USA Cares is a God send.
Thank you USA Cares.

Writer Client Served

Rating: 5

04/13/2017

Darrika at USA cares is amazing. She helped me and my family with rent in our time of need. She blessed us and we really appreciate it. thank you
Sincerely
McKinney family

rnrausch630 Client Served

Rating: 5

04/11/2017

I'm speechless. There are literally no words to describe how absolutely amazing this organization is, but I'll try. My husband is a disabled vet (100% through the VA for PTSD/anxiety/depression), and winter is a really bad time for him every year - as in, suicidal bad. This year has been particularly messy. The VA blows him off; he can't get any help from them when he reaches out for it, but that's a whole different story. The point is, this year we've spent a whole lot more time there than usual, which means I've needed to be off work much more frequently. My job is great about it, but if I don't work - I don't get paid. Bills piled up, and we've been struggling to keep ourselves afloat. We got a disconnection notice from the electric company and spent a few weeks scouring the internet and begging friends and family for help. We do NOT like to take advantage or have to rely on others, but truthfully, we didn't have a choice. After I'd exhausted every single option possible, I found USA Cares, Inc. They responded to my questions quickly and explained the process of applying. After I applied, I heard back from them the same day! I was given contact information for a caseworker (Darrika), and I reached out to her. We spoke on the phone, she got all of our basic information, sent me an email (immediately) with what documentation they needed, along with a link to a quick, online financial planning course. I'm sure I bugged the crap out of her by checking in and looking for updates, etc. but she was always fantastic with me, never frustrated. Only 2 days after submitting the application, on the day the electric was to be disconnected (technically scheduled the day before, but luckily they didn't get to us that day), Darrika informed me that we were approved and a payment was made. I can NOT express the relief we felt! My husband is triggered by major stresses, and no electric is a pretty big one. I was so worried for his physical and emotional safety, and USA Cares, Inc. relieved that. It's amazing to me that such a wonderful organization exists and can actually help - they take care of our Veterans, and to me, that's a huge deal. To Darrika and the entire team at USA Cares Inc, we can never thank you enough for your positive, friendly, and compassionate communication and all of your help throughout the entire process - you have no idea the impact you've had on our lives; it's so far beyond appreciated! Thank you.

1

BlueMishka Client Served

Rating: 5

03/10/2017

My husband is a disabled veteran from the US Army that was medically discharged from the service. We fell on hard times due to his inability to work for the last few months. We reached out to several charitable organizations to seek financial help and support and USA Cares came through in the most amazing way. All of the representatives were so nice and supportive. The turn around on the help they offered was quick. They were always around to answer questions and even helped us with groceries. I have 2 small kids so the help they offered was a breath of relief for us! I think no military family should wonder where their next meal will come from and USA Cares assured that we would not have to. No words can describe my gratitude! Kudos to this wonderful organization. Thank you all. Thank you Angela and Susan!

trinismama Client Served

Rating: 5

02/17/2017

I was hesitant, initially, when I was told about USA Cares. I'm a disabled vet who had surgery on a service connected disability. Due to the surgery and recovery, I found trying to recover and work to pay my bills, a challenge. To this day, I'm still recovering. My surgery was in August. I contacted USA Cares, someone was assigned my claim and the rest is history. It did take sometime. I had to follow up a couple times. On the flip side to that. I also didn't take into consideration how many other people these wonderful people help. I am beyond grateful. Without their help, I don't know what I'd have done. Thank you SO much, USA Cares!!!

Kia T. Client Served

Rating: 5

02/05/2017

USA Cares is the most incredible veterans assistance agency I have encountered. When I needed help they were there and made the process simple and stress free. My caseworker did not judge and was very helpful with any hickups I encountered. I was not afforded the opportunity to finish a valid Medical separation and had no time to plan how to cover bills. I had 10 days to do things most have 6-12 months to do. They expediently assisted with my car and insurance payment and that allowed me to focus more on seeking employment and preparing for an appeal of what happened while I was active duty. I will surely let anyone I know who may need services and is eligible that there is an organization that keeps to its mission and comes through for this country's veterans. Thank you so much.

TripleO Client Served

Rating: 5

02/04/2017

Thank you USA cares for coming through for me and my family in time of need. I am a recently separated veteran, without a job and needed help with my bills and mortgage. I submitted an application to USA Cares and within 24 hours I was contacted by a case officer -Marlo. She was very polite and genuinely willing to help. She went to work right away and provided prompt feedback along the way. Application was approved within a couple days and they went above and beyond to get us taken care of. We are really thankful to US Cares for their help and support to the veteran community. God Bless.

Ren U. Client Served

Rating: 5

01/30/2017

U.S.A cares really do care about veterans and their families! They were my lass hope and they definitely came through for me and my family. My case worker Darrika did and exceptionally amazing job with helping me and is really good at what she does!

Dragon1234 Client Served

Rating: 5

01/26/2017

USA CARE you guys rock!! Their service is spectacular and they really do care.. i'm thankful. Darrika is so sweet and takes her job to another level I'm so blessed thank you for the help and generosity.

Writer Client Served

Rating: 5

01/26/2017

Y'all are a miracle !! Thank you so much !!!! You stepped in when I needed you, it is so heartwarming to find an organization that really does appreciate veterans and the staff is wonderful especially Rosetta.

Wpercy Client Served

Rating: 5

01/25/2017

How does one begin to express their gratitude to an organization such as USA CARES. USA CARES stepped up to the plate in the middle of a really tough time in our life. They kept us from goin homeless. My husband and I really appreciate all the help and direction of support we were given. We WILL pay it forward in the near future! THANK YOU USA CARES for a little bit of HOPE when we didn't have any!

willwestcleveland Client Served

Rating: 5

01/25/2017

I was hesitant when I applied thinking I wouldn't be helped. But I was so wrong USA CARES really do care. They go above and beyond. I needed help with my car note due to waiting in my VA Benefits and losing my job after suffering a stroke. Thank you and the terrific team you have. I was exceptionally impressed by the process and speed. It took under three days.

Will-GEORGIA

Jo__41 Client Served

Rating: 5

01/24/2017

I sent in my request to get help with rent after leaving the Navy and I really didn't think it would get approved, however I really did need it and now I am so happy the request was approved because it has truly helped me out. There needs to be more services that help out military members financially. Getting out of the military can be a smooth transition with proper planning, however life happens and there really are not a lot of places that will financially help you. Thank you.

christian86 Client Served

Rating: 5

01/24/2017

All of us plan great plans and prosperous life full of happiness. Life is not like we plan. I had transitioned from the Army with 9 years of honorable to the civilian life as a single dad of two sweet little boys Christian and Chase. I had set a plan prior to transitioning for job security but the area I lived in the area is low in jobs that would offer descent pay and health insurance coverage. Thankfully I was able to serve my community again and have a career as a correction officer in the county i live in. Well the financial stability was not the same as when I was in the military. I began to make partial payments to keep up with bills but unfortunatetly I have fallen behind. I was in desperate need of help and I was at the end of the road to being Homless and having to figure out what I was going to do about my children. I called the VA Homless veteran hot line and explained to them that I was unfortunately unable to keep up with my rent and utilities due the change if income. I talk to veteran affairs representative who guide me with various organizations that could assist in which I was blessed by the help of Mrs.Marlo and the USA Care organization. My boys and I are blessed to be at ease through the help of this great organization. Thank you again Mrs. Marlo and USA Cares.

Writer Client Served

Rating: 5

01/19/2017

Thank you Rosetta for all your help. This is truly a load of stress off my chest.

1

mikecc44 Client Served

Rating: 5

01/17/2017

I would like to thank Darrika and USA Cares for all their help. They worked with me and got me the help that I needed in a timely manner. It is great to know that there is people like Darrika and USA Cares to help veterans in need.

1

Henry16 Client Served

Rating: 5

01/13/2017

Darrika was our case manager and without her, we would be on the street! Thanks for her quick assistance, she was able to help us from being evicted with a 7 month pregnant wife after being discharged from the military,. Darrika was efficient and quick with her response and played the liaison to the rental company to make sure we were taken care of. Our family was extremely blessed by having her cross our lives.

msfoucault Client Served

Rating: 5

01/11/2017

Darrika was my case worker! And I'll thank god for the rest of my life for her. She was so helpful and together she was able to get me approved in a very quick easy stress free manner!! Without Darrika I'm not even sure that I could have gotten approved for anything. Let alone the 2 months of bills that Darrika and USA CARES paid for me!!!

chairston10 Client Served

Rating: 5

12/30/2016

UsaCares is an absolutely amazing organization! They were the first organization to return our call, respond to our request and offer the maximum assistance appropriate for.our situation! We have no idea what we would do without an organization like this! We encourage all that can to contribute because this organization deserves everything they receive and all the help they can get! We cannot wait to start give ng back when our financial situation stabilizes!!!!

Writer Client Served

Rating: 5

12/30/2016

Rosetta, I know how much you do for the soldiers who have fought for our freedom, but what you are doing for their families too is truly life-saving and gives them hope when they thought there wasn’t any left. Thank you.

Writer Client Served

Rating: 5

12/30/2016

I cannot even express my deepest thanks and gratitude for all that you have done for us! You and your organization are amazing, and I feel have no idea the amount of support and encouragement you have been able to bless us with while we are transitioning into a better, life. That bit of support means the world to us and can make all the difference in weather we make it or we don't. I can’t remember the last time I had a hot shower and a home cooked meal from our stove.. And the anxiety of losing our electricity was keeping us both awake at night. Things I never thought we were taking for granted. Thank you so much for all that you do and I hope you are blessed as much as we feel at this moment. Rosetta was a blessing and was patient and very kind always responded quickly and with compassion. She is a God Send.

Thank you a million times!

Writer Volunteer

Rating: 5

12/30/2016

A great non profit that I have seen first hand that really cares about veterans and their families. I am proud to be a volunteer. The staff is hard working for the families and work tirelessly to insure everyone is assisted in a timely manner although they cannot assist everyone that applied due to policy they never turn any one away without first giving them resources of other organizations that assist veterans.

mrsmcgraw Client Served

Rating: 5

12/21/2016

December is a hard month for some vets because it reminds us of a time that wasn't so great. For me it is was horrible so I couldn't work. Funds were short and rent couldn't get paid. USA Cares came through to help with less than a day left for us to stay in our apartment. Without them my husband, 2 young children (3&6) would've been out in the streets for Christmas. This is the best Christmas gift I've ever gotten. Thank you USA Cares.

JonesG Client Served

Rating: 5

12/21/2016

After retiring from the military, I encountered several financial obstacles that were unforeseen. After having been retired for months, and being the sole earner in the home, I realized I needed help. I contacted USA Cares, and I not only received prompt assistance, I also received some very valuable financial information and training. Thanks USA Cares!

JD8705 Client Served

Rating: 5

12/20/2016

USACares truly helped during a time of need. I had been out of work due to an unforeseen event and they stepped in and helped QUICKLY when I needed it most! I am SO grateful!

smithchantel25 General Member of the Public

Rating: 5

12/20/2016

I can not thank usacares enough! This was such a HUGE blessing for me. They helped me with my auto payments, which relieved SO much stress. Darrika, thank you for being there to help me and constantly following up and making sure everything was taken care of. I am just so overwhelmed right now and there just isn't enough that I can say to show my appreciation! Usacares is absolutely wonderful and their team of employees!!

kevin040 Client Served

Rating: 3

12/16/2016

Three stars is labeled as "meets expectations" which is exactly what USAC did. They helped me in my hour of need as I expected. They gave me clear and concise instructions, and made contact with me one business day after I submitted my request.

As a veteran I had undergone a very rough patch after leaving the military. I became homeless, and struggled to find employment and piece my life back together. Right when I had finally begun to do so, a moment of opportunity presented itself and I changed jobs. The only big risk I took was not having a full paycheck for another two weeks after my car payment was due. While I was with my current place of employment, I was barely able to make car payments and had fallen behind on one. My case worker Rosetta took my case from the "Jobs Assistance Program" Department.

From that point on, Rosetta made her initial contact with me on December 12 after I was informed of the referral to that department on December 9 (straddling a weekend). After my initial contact with Rosetta a questionnaire had to be filled out. THIS IS WHERE PROBLEMS BEGAN.

I had a minor formatting issue to have answered and made numerous attempts to contact Rosetta. The response wouldn't come via phone call or email until the next day near the end of the afternoon. Throughout the process communication was slow and often, non-existent. She had left her phone number on her signature line during our email exchange and yet, during every phone call I made to her, there wasn't a single answer. I counted at least eleven different phone calls made to Rosetta through my phone records. None were answered throughout the entire week. The initial contact made was a failure as well from her to me, but I admit that was my inability to answer the phone at the time. But every return call I made was not answered.

Email response was also slow, though it was there. The bottom line is this, they provide help. They provide assistance during a time of immense need. But it if you are in a circumstance that is tighter than mine as far as deadlines go and you've exhausted every other effort to find help elsewhere...this is not the place to go. They are there for you. They will help you if you absolutely need it. But it is abundantly clear that their case-workers lack a sense of urgency. A rough time on your behalf does not constitute an emergency on theirs.

c230benz Client Served

Rating: 5

12/15/2016

Fast and helpful!!!! It was easy and helped this veteran make the first steps of getting back on his feet a leap. Rosetta was a delight

E.P.H. Client Served

Rating: 5

12/14/2016

There are not enough words to describe how I'm feeling right now, usacares.org has lifted a huge load of my shoulders, and has brought a sigh of relief to my heart. And to MS. Derrika who has been totally awesome, what you have done for me may the Lord multiply it a 100 times more for you. God bless, from a great full veteran.
Thank you.
Sincerely ,
Mr. Heriberto. Perez

Freddie2 Client Served

Rating: 5

12/14/2016

I like to thank Susan and USA Cares for helping my family and I in the time of need. Caring understanding and very thorough ensuring that they are able to provide the best service to their clients. I cannot express my gratitude, I was in a financial bind and Susan was able to provide relief. Thank you.

Writer Client Served

Rating: 5

12/11/2016

Ms. Darrika was a wonderful person that handled my case with such professionalism and understanding. Dealing with all the headaches and stress with my particular situation, having Darrika on my side was wonderful. She was prompt, courteous, and very helpful. Her ability to do her job like she does day in and day out says a lot about her character, and her professionalism and work ethic are top notch. I truly appreciate her time and assistance, and cannot thank her enough.

Loren D. Client Served

Rating: 5

12/09/2016

From day one we had been in contact with a very polite representative named Darrika. She was always available through email or phone calls if we had questions or if we just needed to exchange information. Usa cares was so quick to process our application for assistance it's almost like a dream come true. I will recommend this company to as many people as I can. Because for once, we're the example of a success story!

Writer Client Served

Rating: 4

12/09/2016

Thank you Darricka and USA cares for the prompt attention, assistance and for caring, you all are awesome and my family and I are forever grateful.

randyh72 Client Served

Rating: 5

12/08/2016

I found this organization, nay, God send, at a time that I was out of options, and almost out of hope. From the first contact, the staff was extremely attentive, and you could hear in their voices that they truly cared and wanted to help. Once I spoke to Rosetta, I knew that I was in good hands. She was such an understanding person and made the process go easily and quickly. Not only are they there for the immediate need, they provide the education that can help you in the future. I hope that in a short time I can pay a visit to Rosetta and the staff again. Not for help, but to follow in their foot steps and be there to help others. I thank you all from the bottom of my heart, you have given the greatest gift a person could ever ask for; Hope.

tina.waggener Client Served

Rating: 5

12/07/2016

Darrika,

Thank you for all your time and attention to assist in this time of need. Thank you USA Cares for all that you do for Veterans and their families!

Tina

Writer Client Served

Rating: 5

12/02/2016

I want to thank Ms. Darrika for being very polite & compassionate during the process of my application. Thank you Ms. Darrika I appreciate the time you put towards my case and thank you USACARES for assisting me during a tough moment...my family and I are beyond blessed to have people such as Darrika and the rest of your staff.....

Claudia

roxyzander Client Served

Rating: 5

12/02/2016

My husband is and OIF OEF Veteran with 4 tours behind him. He is currently disabled due to his injuries. I am in between jobs at the moment and we have been struggling to stay afloat. I contacted USA Cares for assistance but didnt think we would actually receive assistance. Mrs. Darrika immediately handled our case with such grace and attention. My husband and I appreciate all efforts with this agency. We were about to have our electric and water disconnected but because of Darrika's quick response and assistance provided we will stay warm for the holidays and get back on track. Thank you Darrika and USA Cares you guys are AMAZING!!! - A Veteran Family

1

Writer Client Served

Rating: 5

12/02/2016

I cannot thank USA Cares enough. What they did for me and my family really was amazing. It is so hard to ask for help and when I finally got the nerve to ask they were patient, understanding, and non judgemental. It is organizations like this that make all the difference in people's lives. Thank you!!!

1

Veteran2006 Client Served

Rating: 5

12/01/2016

I reached out to USA cares at a time of need and they showed me that there are people that not only care for our great veterans but value our contributions to this great nation. I will forever be thankful for the prompt service and willing to help a fallen veteran in my time of need. I will definitely spread the word about USA Cares!!!!!

1

dominiquejbrownoutlook.com Client Served

Rating: 5

11/30/2016

Darrika,
You and USA Cares Inc. has been a blessing to myself and my family. You have assisted us when we were down. Your kind caring heart made it possible for my children to have a Christmas this year, by assisting us in our time of need. It was you who made sure that you did everything possible for us. USA Cares Inc., has hired you and saw that you have a great passion for assisting veterans and their families and I glad that you were there for us. Thanks again and may blessing shine on upon you.
Dominique Brown and Family

1

mumma-A Client Served

Rating: 5

11/30/2016

My husband is a disabled combat vet and we were having problems paying our mortgage due to medical issues. We were told about this organization, USA Cares, that could help us. Darrika helped us through the process in a very timely manner. She stayed in contact with us and helped us get approved for help with our mortgage. We are so thankful for all the help we recieved from Darrika and USA Cares! It's a wonderful organization that really helps people in need! Thank you!

1

pretgryl Client Served

Rating: 5

11/29/2016

Ms. darrika is amazing she helped me in a time when I thought there was no hope. she followed thru on the entire case and made sure she followed up with companies we were working with. Customer service always at a all time high. These are the type of agencies and agents we should gave world wide as veterans. Someone should be looking to out her in a supervisor position. She helped save my dream!

1

Eli09 Client Served

Rating: 1

11/29/2016

My husband is a 100 percent disabled OIF OEF veteran and Purple Heart recipient. He was medically retired in 2010 after 3 tours. We have a 6 year old son with bad vision issues and it cost us a fortune. We live every month choosing on getting him the help he needs or paying our bills. We stretch every month to make sure he has what he needs to see. I applied for help with USA cares and was denied assistance within an hour. No reason... just a no. Thank God for Semper Fi fund who called me right away. Let me just vent and let out some frustration and helped me right away. This was months ago and they still contact me all the time to see if we need anything. You want to know what makes a family with a wounded veteran feel worse than the pain he is going through? Having an orginization pretend to care just to ignore you when you are in need.

1

Writer Client Served

Rating: 5

11/24/2016

Thank you, thank you, thank you!! This organization helped our family when we needed it most. Thank you to caseworker, Darrika for her utmost attention in our case and helping us with our finances through this difficult time. We are truly grateful for people like Darrika and programs like these that help Veterans and our families.

1

kyle5913 Client Served

Rating: 5

11/23/2016

I contacted USA cares when I fell on some hard times when I job I had lined up fell through after I separated from the armed forces. Susan with USA Cares really helped me. She has enabled me to get back to work and I will be forever grateful. Eventually when I get back on my feet and I am able to donate to a charity/non-profit, USA Cares will be the first one I will donate to. Thank you so much Susan and USA Cares.

1

Taylorfamily14 Client Served

Rating: 5

11/23/2016

First, I must say, Thank you USA Cares! You all truly care for the veterans and service members. They were able to help me and my family at a time where things are difficult for usus both myself (veteran) and my son with special needs require his assistance which leave a financial burden. In the mist of things we got directed to USA Cares anf they were able to help us. Though the process was a little long, it was worth the wait. At the end, We are very appreciative and grateful for them. Thank you so much!

1

Stith11 Client Served

Rating: 5

11/23/2016

There was a discrepancy with our pay and thanks to USA Cares and the work of our case manager, Darrika, we were able to avoid repossession of our van. We are so grateful for help like this in unexpected times of hardship!

darnell123 Client Served

Rating: 5

11/22/2016

Hello my name is Kevin i was Greatful to have Ms Darrika help me with this hardship i appreciate everything you done to get me through this.

Thank you again

sareahlen Client Served

Rating: 5

11/22/2016

My family and u were being evicted from our home. We had to scrounge up money from out of now where to move. Didn't know how we would afford moving and everything thanks to a wonderful new landlord he let us move in with what little money we had. Thanks to usacares and derrika they have saved us from being homeless. I am forever in debt to y'all. This is a blessing to my family and I. It is so appreciated and really makes me happy to know that my children have a place to live. Thank y'all so much

Steve188 Client Served

Rating: 5

11/22/2016

My family an I needed assistance with an electric bill, food and gas. Marlo was very friendly and right on time. It is amazing that there are such caring and compassionate people there for us in our time of need.

Jason132 Client Served

Rating: 5

11/19/2016

I was needing a pretty good amount for my utility deposit. I'm talking 575.00 for said deposit. I contacted these folks and within a day or so I received a call saying to go sign the papers for my lights because they just made the whole payment!! These people took a huge load off of my shoulders and I can't begin to thank them enough for the help..

Marci9 Client Served

Rating: 5

11/18/2016

Darrika just saved me. I wasn't going to be able to pay my rent for next month...and I was frantic...not able to sleep, anxiety attacks...all the bad stuff. I have been missing work for over a month now because of my PTSD and haven't had a paycheck for the last 3 pays. Things were getting desperate. Darrika saved me....and now I can breathe again. Things have been rough and to have someone working with you that is so caring and helpful...and THOROUGH...means the world.

Darrika - THANK YOU! You are amazing. And I'm smiling. Because of YOU.

1

Writer Client Served

Rating: 5

11/18/2016

With an eviction notice and no where to go, I was blown away at the assistance I was able to receive during a tough time financially after leaving active duty. Darrika made sure that my rent was paid and even negotiated with the property manager to not submit for the eviction to give the check time to arrive. Honestly, I still can't believe it. This was truly a blessing.

draymaddox02 Client Served

Rating: 5

11/18/2016

I requested help from USA Cares and was assisted with help from Susan, Family Resource Manager. The help I received was exceptional, I couldn't have asked for more, in such a timely, thorough manner! This assistance I received has taken the boulder of stress I was carry around on my shoulders off! I was in a financial crisis and didn't see the light at the end of the tunnel, this has allowed me to move over this obstacle I was faced with so I can get to other life matters that need to be dealt with. Thank you so much USA Cares and Susan for your help, it is very much appreciated and your hard work did not go unnoticed!

michaeldidonato911 Client Served

Rating: 5

11/17/2016

Hello to all. My name is Mike and I am a veteran of the United States Army. I served in the 82nd Airborne for nine years and deployed to Iraq twice.

For the last eight years, I have had my fair share of struggles since I moved on from military service. Like a lot of veterans, I had a harder than expected transition to civilian life.

Recently, I found myself in a very difficult situation that has been a big stressor lately. Without the help of USA Cares and all of those who support their mission, my family would have been in a bad situation.

With the help of our caseworker, Susan, we are now able to recover from our crisis and get back on our feet. USA Cares lives up to their name and really do care. It helps that my wife and I can take a deep breath because it has been a stressful on us both.

From our family to yours,

Thank you, USA Cares and all those who made this miracle possible.

1

DanniK1104 Client Served

Rating: 5

11/17/2016

My name is Danneise Dase (Kennedy) & I'm a Disabled Veteran suffering from Severe Chronic PTSD after multiple deployments. I was hospitalized on 05 October 2016 until present and also experiencing extreme financial difficulty. I would very much like to give Ms. Darrika, my Emergency Assistance Manager, KUDOS for her outstanding above-and-beyond service. She bent over backward to throw me a life jacket when I was drowning. Up until recently I've felt invisible and the way Ms Darrika helped me showed me she SAW me even when I was at my lowest. Sometimes a helping hand or small gesture can save a life and not know it so thank you Ms Darrika for all you've done.
V/r,
Danneise

1

hensley0619 Client Served

Rating: 5

11/17/2016

We are a family of 3 (with #4 on the way!) and my husband just got out of Active Duty and went into the Reserves. Some unfortunate and unexpected events occurred and we were unable to pay our electric bill and mortgage this past month. Darrika assisted us in every way possible and was outstanding! She was so amazing to work with and got our application finished extremely fast! We just want to say THANK YOU to Usacares and to Darrika! You guys are amazing!

1

gavirgo Client Served

Rating: 5

11/16/2016

Darrika. She helped me out so much. I was unsure and ready to give up. She heard my cry for help. Thank you so much.

Lola2016 Client Served

Rating: 5

11/16/2016

When all hope seemed lost USA Cares proved to me that they truly do care. I'm a reservist Soldier pending medical discharge and as a result I lost my dual status technician position. The transition to the private sector hasn't been as smooth as I expected it to be and I found myself in a tough spot. I'm thankful for organizations like USA Cares that work hard to ensure Veteran's aren't left out in the cold after discharge. Thank you, my heart is filled with so much love for those that actually do care.

tminorredsfan Client Served

Rating: 5

11/16/2016

I'm an AF Reservist who underwent shoulder surgery and was unable to return to work before I wanted too. USA Cares took care of my monthly mortgage payment and sent me a 200 dollar gift card to Walmart that I didn't even ask for. It was a tremendous help to me and my family. Susan was my case worker and did an outstanding job working the process very quickly! Nice to know there are places more than willing to help Military personnel!!

jimmy1882 Client Served

Rating: 5

11/16/2016

I am a Iraq veteran. I have struggled with PTSD since I came home in 2004. I have never been able to stay at a job very long because of my PTSD. I was taken off work by my doctor in April of 2016 because my symptoms were so bad I couldn't handle working.
I was behind on everything, and I needed financial help. I reached out to USA Cares and they step right in and helped me get caught up on my bills. The process was so easy and fast I was blown away. I can not express how greatful I am for USA Cares. This company is truly blessing from God! Thank you for all you do!

1

Matthew77 Client Served

Rating: 5

11/15/2016

Currently I am experiencing some very serious setbacks in life and have been receiving care from the VA. For some things the VA was not able to assist with I turned to USA Cares and submitted an application for financial assistance. In less than 48 hours I received a reply requesting additional details of my needs. Within about 72 hours from returning the requested information I was granted approval and my needs were met.

I am truly grateful for those who donate their time and resources to help veterans in need like myself. It's been extremely difficult for me to make ends meet lately and this program has provided some relief.

I would like to personally thank Darrika for her attention to detail and timely responses concerning my request. My experience with USA Cares, and Darrika, has left me 100% satisfied.

Thank you! -Matt, US Army (Kosovo 1999, Iraq 2004-5, 2006-7)

1

jhinric1 Client Served

Rating: 5

11/15/2016

I am a Marine vet. I was in a bad place, ptsd and depression hit really hard. I spent most of the month feeling like I was dying and hiding in my apartment. When I finally came out of it I was then confronted with the daunting realization that I hadn't worked for most of the month and now I had to pay rent before I got evicted. I came across USACares by chance, and Darrika helped me incredibly. It wasn't an endless back and forth, no nitpicked dotting of I's or crossing of T's. She told me what she needed, I got it to her, and she took care of it. Very low stress, great communication, and award winning personality. You helped keep my family and I off the streets. Thank you so much.

1

owilliams Client Served

Rating: 3

11/15/2016

I am an Army VET and looking for work- but I am thankful for USACARES! Darrika was professional and prompt with my case. She took care of me; understood my needs and helped me and my family. Thanks so much Darrika!!!! You are the best.

1

Sunny D. Client Served

Rating: 5

11/14/2016

I am a veteran and was out of work due to having two surgerys for almost 3 months and my va benefit wasn't able to cover everything, I saw a review online from a satisfied customer and decided to give it a try as I had nothing to lose. I had the pleasure of working with a wonderful case manager name Darrika and I swear she was a God send. Usacare definitely made a believer out of me and Darrika get me posted on everything. Darrika if you read this you are certainly a blessing and an angel. Thanks from the bottom of my heart Deirdre

2

tjwsr82 Client Served

Rating: 5

11/14/2016

I am a United States Marine Corps veteran. Currently I am receiving medical treatment at a va medical facility following the loss of my job. I fell behind on some bills and did not know how to get caught up. USA cares stepped up and helped tremendously. Darricka my case manager was helpful, quick, and easy to communicate with. Thank you for all those who support veterans and thank you USA cares.

jnlujan Client Served

Rating: 5

11/11/2016

This organization is so helpful when you are in dire need and don't know what else to do. Thank you so much, I don't have words to express how grateful we are for the help you've given our family. Our caseworker was very caring and helpful, as well. We appreciate you.

2

flyboy070707 Client Served

Rating: 5

11/10/2016

USA CARES INC is agreat organization that saved my family and I from certain homlessness. This Nonprofit organization is excellent. The wonderful people, like Ms. Darrika, are helpful and an absolute godsend in hard times. Thank you USA CARES and GOD BLESS. ------C.REGALADO



USA CARES is such a heartwarming God send. My case worker Darrika along with USA CARES actually care and understood what me and my family were going through. Since going into PTSD inpatient they have been with us all the way. They saved us from certain homelessness and I just can't express in words how much we love everything they have done. Thank you DARRIKA and USA CARES.-----C.Regalado

MIssG

MIssG Client Served

Rating: 4

10/21/2016

Grateful & Patient! Thank you USA cares. Your assistance & education, took a lot of stress off me while experiencing my hardships. Due diligence, willingness and effort accomplished this minor road block for my family and I.
Forever grateful,
Navy Female Veteran-MG

Jrmyngrn Client Served

Rating: 5

10/20/2016

I was behind on ALL of my bills. With the help of USA Cares, they were able to get me current on all of them! Thank you so much!

Writer Client Served

Rating: 5

10/17/2016

Thank you so much for your help. I was really behind on my car note after being homeless in the past and you guys helps me. This over joyed me. Thank you once again for everything.

1

Frederick G. Client Served

Rating: 2

10/17/2016

"USA Cares", really showed that they actually Care for troops! They came in and rescued us just in time of
an unexpected Eviction. Epitomizing a charitable Organization! Thanks you guys!

Chuck,OIE,OEF Vet!

2

SK3 Madcow Client Served

Rating: 5

10/17/2016

In my time of need Darrika was an absolute godsend. She is patient and kind. I cannot speak highly enough of her and her team. God bless you Darrika and God bless USACares

williamp83 Client Served

Rating: 5

10/15/2016

Rosetta was an angel sent from heaven in my time of need. Thanks to her and USA Cares I am well on my way to getting back on my feet.

Lakaii86 Client Served

Rating: 5

10/14/2016

My wife and I both just started new jobs and have 3 kids. We were still waiting for our first checks as we started falling behind on bills. My wife called pioneer services as they helped us when we were still active, they led us to USA Cares. Ms Rosetta started helping us immediately and approved us some help less than 30 minutes after receiving all the info she needed from me. Without their help, we would be very stranded as far as daycare goes. We both greatly appreciate everyone involved in getting us the help we need.

Ashley179 Client Served

Rating: 5

10/14/2016

Susan from Usa cares helped our family out so much, she was very respectful and very efficient at her job. My husband is a disabled combat veteran with PTSD and a TBI, he is struggling with his mental illness right now and cannot work or go to school, so we are trying to make things work off of one income which makes things hard having a toddler and an infant at home. Usa cares is an organization I would highly recommend, they not only help financially but give you education to help with financial planning.

1

Writer Client Served

Rating: 5

10/14/2016

Working with Darrika at USA Cares has been the most incredible experience, she has been such a blessing to my family during the lowest point in my life. She has gone above and beyond and I am truly thankful to her and USA Cares for everything they have done to help. As a Marine vet who served two tours of duty in Iraq, including being part of the initial invasion of Iraq and now living with PTSD, I don't know how we would have gotten thru this time without their assistance. I never would have believed this assistance was really possible had I not experienced it first hand. Thank you all so much, I will forever be grateful and Darrika is absolutely the best! Thanks for all you do, we have truly experienced that USA Does Care!

jlbbmt10 Client Served

Rating: 5

10/13/2016

I needed help paying my Auto loan and Mrs Rosetta McBride was a great help. She messaged me often letting me know where we were in the process and helped me through a difficult and stressful couple of weeks.

OmegaCore007 Client Served

Rating: 5

10/13/2016

Our family was faced with some financial hardship and we started falling behind on our bills.
At one point we were faced with losing our car and our apartment and Susan was able to help us out with both! Not only has this caught us up but it has allowed us to break the cycle of predatory lending that we were stuck in with "payday" loans. My family and I want to thank you so much for everything you do for veterans and their families! Thank you!!

adavidson25 Client Served

Rating: 5

10/12/2016

My family experienced a seriously trying time during and after military service. Just knowing that there is someone there to listen is often more than any of us hope for much lest finding a considerate ear and understanding heart. Darrika, has been an awesome hero for us in our time of needed. Thank you Darrika for listening and caring.

The Davidsons

rob9812 Client Served

Rating: 5

10/12/2016

Our oldest son had passed away this year and USA Cares really kept in communication with us to help us throughout all this. I recently retired and they assisted us in keeping up with necessary payments. I couldn't thank them enough for being there for us financially.

3

scvet77 Client Served

Rating: 1

09/04/2015

I don't know if this is a sham, but it reads that way to me. I requested assistance from them for my power bill due to being unemployed for months and my request was denied. I am disappointed but not angry at the denial. I am however disappointed in the sham of a reason for denial. They said I do not qualify because they only offer assistance for veterans within 4 months of discharge. Not only does it not say that on the application, do they really believe that combat veterans suffering from PTSD or physical disabilities, only have issues within 4 months of discharge! Come up with a better lie!

1

DisappointedVet Client Served

Rating: 1

08/03/2015

Waste of time - should change their name to "USA Doesn't Care" - look them up on the BBB website.

2

pearsally Client Served

Rating: 5

04/03/2015

Things have been very difficult for me since I was got out of the military three years ago .I haven't been able to get a full time job as I was going back to school to complete my bachelors degree in Business management . I completed the degree program in december 2014 ,I was on educational allowance then from my GI Bill,but abruptly after I finished the program and graduated,all my financial assistance ceased . I was at a financial loss for the past three months as I wasn’t receiving any income. I had to use whatever little I had on my bank account and tax refund to make up for the bills but it wasn't enough because I still had mortgage to pay. Thats when I decide to call USA CARES. The program helped me get back in good standing with my utility bills. I am currently on the hiring list to start a job that I desperately needs. I am very grateful and appreciative to USA CARES INC for all the assistance provided. I would always remember this and would one day myself donate some money to the fund to help veteran families desperately in need.

5

Jayme2 Client Served

Rating: 5

02/03/2015

Things had been really tough for me and my family. I lost my job twice in one year due to my National Guard obligations, and it really made things hard on me and my wife. We found ourselves fighting more and more because of finances and the overall stress of being out of work.After multiple tours in Iraq, and almost 15 years in the Army I was at the end of my rope. Thats when I found USA Cares. Right away I felt better after talking to my personal worker Rosetta. She assured me that my sacrifices were acknowledged, and that they were going to help me. Within a short time I had the support I needed to keep things going at home, which gave me the ability to focus on finding a job. Not only did I find a job, but I found a better one than the two I was laid off from put together ! It means alot to me to know that there are people out there who don't know me personally, but are invested in me and my family's survival. Thank you USA Cares for giving me a new lease on life !

1

miamor1028 Client Served

Rating: 1

11/21/2014

They say that they are here to help you, well I had someone that contacted me once, after sending back in all required documentations and a test. She said she would contact me the next day to verify how much is owed on the remainder of my bill. I have yet to hear from her. Well I guess I will just have to get up the rest of the money myself somehow. I am a vet, thanks for nothing USA Cares...

1

brojfish Client Served

Rating: 5

09/19/2014

In a time where my family most needed assistance, USACares came through for us. We are so grateful for their kindness. They did an exceptional job of responding to our needs quickly and were wonderful at keeping us updated on the status of our request. What an amazing organization!

Review from Guidestar

1

usmclady89 Client Served

Rating: 1

09/16/2014

USA Cares seems to use "Responds in 24 hours" as their staple...I never heard back from them. No letter. No email, no phone call or anything. Thanks USA Cares!

3

KMK42701 Volunteer

Rating: 5

07/22/2014

I have been volunteering for USA Cares since 2013. This organization truly cares about the soldiers and veterans that need a hand-up in this crazy, hard-to-get-by world. They have exceeded my expectations by a long shot, compared to most other veteran friendly agencies. There are so many letters, cards, and photos from families pouring their gratitude out to this company for their hard work and dedication to serving those that served us. I never see a commercial on T.V. like other non-profits, because they reach out personally and make sure their money is used for it's intended purpose and not for advertisement or hiring a celebrity. This company takes care of our brave men and women across the nation. I only wish there were more out there like this.

2

HonestJane Donor

Rating: 5

07/22/2014

Upon reading the 2 complaints listed in the comment section, I understand that USA Cares has denied some families due to their guidelines, however there are no non-profit organizations that do not require specific guidelines in order to assist.

I have witnessed where USA Cares have served thousands of veterans, service members, and their families. They are audited every year to "check" what they are doing is accurate and not a scam. On their website, they have their financial statement available to any who want to see it. I think this organization is very transparent on what they do and how they spend their funds. There will always be a few disgruntled clients that did not get what they felt like they deserved, but the organization has to follow what it was designed to do. They have impacted many families and veterans.

1

Cherie4 Client Served

Rating: 5

01/14/2014

I want to publicly thank USA Cares Inc for helping me and my two kids at a time we were struggling really bad. The Kroger gift cards, paying of my power bill, and paying of my rent helped me to maintain a stable home for my kids. A million thank yous are not enough, I am eternally grateful for your organization!

Review from Guidestar

1

11none123 General Member of the Public

Rating: 1

11/22/2013

Received a phone call and request for a donation. Latter I received a letter stating "
John was shot and hit by a 400-volt IED. " I am a 24 year retired military vet. I called McGuire AFB and spoke to Explosive Ordinance Disposal . I told the technician I have never herd of a 400 volt IED. He confirmed that he and others have never heard of it either. He said that maybe it was a type-o. I said more then likely it was a SCAM-O. No money for them.. Give to the "Wounded warriors project"

MSgt Jerry C. DeMas USAF retired.

Dodie Maier Volunteer

Rating: 5

10/17/2013

I have been a volunteer since 2009 and I see, on a daily basis, the assistance this agency gives to Military Service members and veterans. USA Cares does not receive and federal or state monies and depends on donations from grateful Americans who appreciate the service of military men and women. Do to financial limitations, they are not able to help everyone who applies.

Previous Stories
5

Volunteer

Rating: 5

12/02/2009

USA CARES is an organization that serves many needs of post 9/11 veterans and their families. They offer financial assistance through grants, not loans. There are many services available to veterans and their families. The organization also provides much needed personal care items,boxer shorts and T-shirts for hospitalized veterans through the Operation Brave Boxer program,Lap Wraps for wounded veterans in wheel chairs through their Operation Lap Wrap program. This organization does much to help veterans and their families during difficult times. It has saved many families from being homeless. It lives up to its motto "A Hand Up not A Hand Out"

2

lefteye02 General Member of the Public

Rating: 1

06/10/2013

These people had the nerve to send me a donation form. I had asked them for help previously and they had told me no. I truly believe that the 5 star reviews are bogus.

Previous Stories

General Member of the Public

Rating: 1

10/25/2012

Their name is really ironic since they claim that they care. Im a vet who is about to get evicted and get put out in the street. They had claim that they had reviewed my case with me, which they didn't do. Basically, it was voicemail. They had left me a message to get in contact with them and I did call a few days later, only to receive a voicemail, which I had left. Then, a few hours later, the rep had left a voicemail stating that my situation doesn't fall under their "guidelines", but their email claimed that they are concerned and they would do their best to meet the needs of every service member or military family. So obviously in my case, they cannot help me. All I know is, I will not donate anything to this charity and will urge others not to do so.

Review from CharityNavigator

Cynthia Louis General Member of the Public

Rating: 5

03/19/2013

When my son came back from Afghanistan, he got a great job offer in Kentucky. The problem was, he lived in north-eastern Pennsylvania. USA Cares paid some of his moving costs so he could afford to accept the job and move his household the 700 miles from Scranton, PA to Lexington, KY. Thanks, USA Cares!

Review from Guidestar

adefox24 General Member of the Public

Rating: 1

02/05/2013

My husband and I are disabled veterans and have tried getting the assistance of USA cares who have turned us both down as they said we did not qualify. I cannot understand how 2 combat veterans who are struggling due to job lay off and the other dealing with severe PTSD do not qualify. Basically the only way they will help you is if for some reason you didn't get paid by the army due to an error on their part and if you have been reimbursed which military eventually does you still do not qualify. I think someone should look into this charities finances and where the money is going because its a struggle to qualify for any kind of assistance with USA cares.

True Concern Client Served

Rating: 5

03/02/2012

My Brother-in-law returned from serving his second tour in Iraq last year and was medically discharged. In addition to losing a hand, he suffered from PTSD. We contacted several organizations but without any luck. Finally, USA Cares stepped up and provided assistance while he was in treatment for PTSD. Their Staff was very helpful, returned calls, and gave us leads on another organization that also helped us. This has been a long ordeal, but our family is getting back to normal, thanks to USA Cares. God Bless!

Review from Guidestar

tscariot Donor

Rating: 5

10/23/2011

I visited the offices of USA Cares and saw firsthand the excellent services their staff provide to our soldiers and their families--especially providing assistance to wounded soldiers.

pops Board Member

Rating: 5

07/25/2011

Three years ago I was looking for a Military charity to become involved with. Fortunately General Colin Powell and Lt. Colonel Oliver North were in Louisville to speak during the springtime. I asked each of them seperately which organization I should try to get involved with. Both of these men immediately urged me to seek out USA Cares ,which is just 40 minutes from my home in Louisville. I solicited a few people I knew on the Board and within a year I was a Board member. I can say from first hand experience the Board and the staff exist to serve military families who are in financial crisis. Every effort is made to raise more and more money which will go to these deserving families. Of all the non-profits I have been involved with USA Cares is the most focused on executing their mission. It is truly a wonderful organization.

dodiem Volunteer

Rating: 5

04/18/2011

I have volunteered at USA Cares for over 1 1/2 years and I can not say enough about what a wonderful job they do to help military personnel and their families. The case workers treat every request with curtesy and with respect. The famiies that have been saved from eviction, foreclosure and quality of life issues are many. I am very proud to be associated with this Non-profit organization and the people who make such a difference in the lives of our military heros who have given so much for our Country.

Dennis W. Client Served

Rating: 4

03/05/2011

I want to say that I am very pleased to have recieved help from the USACares organization. It seems as though the Veteran Affairs has no respect for my service to this country. USACares helped me with getting my vehicle fixed. They have sent a credit card payment of 630.00 to Choice Transmissions to fix all four of my brakes and my hydrolics system. I had to call and call, and answer excorable questions about my health issues. I couldn't get the needed immediate assistance, having to get an estimate on what was needed to make my car safe. I had to borrow 60 dollars from a classmate to get the 630.00 allotted to me from the the organization.
I am thankful

Dennis Williams

Review from Guidestar

msantos Client Served

Rating: 5

02/08/2011

I am a OIF/OEF veteran that is currently receiving treatment at the Dallas VA Medical Center for damage incurred while I was deployed, and USA Cares has come to my family's financial rescue. Leading up to my admital to the hospital, and during my stay, my wife and I have amassed a sizeable amount of debt because of my inability to work, and this lead to us having to triage our expenses to the bare minimum of rent and food. Because of this, we were unaible to make payments on our vehicle, and we were at the very brink of having it repossessed. I sought help at my VA, and I was directed to USA Cares. Within days, a patient advocate (Mr. Forest), was working on our behalf, and we were able to keep our car. Because of USA cares, my wife was able to keep her only means of transportation while I am receiving treatment, and her tears of sorrow turned to tears of joy. God bless you USA Cares. Thank you for helping an ailing veteran in his darkest hour.

-Misael Santos

Review from Guidestar

itsme Client Served

Rating: 5

02/07/2011

This was the best experience that I have ever had with a charitable company. I felt horrible asking for the help, but my case was quickly processed and they made me feel wonderful. They really came through in the nick of time.

Review from Guidestar

LaShawnda O. Client Served

Rating: 5

01/26/2011

Thank you so much for helping my family. With no spare money as we are fixing to PCS in two days , helping us get our car fixed in a timely manner. The price to fix it would be even more expensive if it wouldn't have been fixed before we left. The process was smooth and easy. Helping my family like that there are no great words to express my gratitude. Thank you USA Cares for all your help especially Marlo :)

Review from Guidestar

lavella Client Served

Rating: 5

01/19/2011

I'll like to thank USA Cares for thier help in my time of need. My case worker Andrea was wonderful she helped me with the process and kept me informed with what was going on with my case. She made me feel as though I was recieving a helping hand and not a hand out. I'm really grateful for that and I can't wait to get back on my feet so I can help others like I was helped. I really have nothing but good things to say about this organization, God bless you all.

Thank you so much
lavella from wi

Review from Guidestar

Daisymomma3 Client Served

Rating: 5

01/14/2011

I would like to thank USA Cares on behalf of my family. The prompt service was amazing and they helped to keep us from getting our car taken away and our water from being shut off. This assistance means so much to us as we are struggling to make ends meet with both my husband and I unemployed and facing an upcoming deployment of my husband. We have three children and it is nice knowing there are people out there that care about the helping others. If we could do the same, we would. Thank you again :)

Review from Guidestar

DHarris Client Served

Rating: 5

01/14/2011

This organization helped us through a very difficult time on our lives. My husband suffers from PTSD among other service related injuries and when he was admitted into the VA Hospital, we weren't sure how we would cope without his income. USA Cares came through for us in a major way and with such urgency!
They are truly angels from above :)

Review from Guidestar

Donna Client Served

Rating: 4

01/12/2011

When my husband came back from Iraq with PTSD, our finances started going downhill. Thanks to USA Cares helping us out with rent, our worried are a little less. We are very grateful for their help.
Donna Steinbrook
CAARNG

Review from Guidestar

Smith Client Served

Rating: 5

11/17/2010

My family and I were in a financial bond when our only means of transportation broke down on us. We didn't have any family memebers or friends to depend on and my wife and I were struggling to ge the kids to school and get to work. Military 1 source gave us the number to USA cares and they were able to step in right away and give us the financial assistance we needed for our auto repairs! Now our car is running and we are able to return to our normal lives. Thank you USA cares!

Review from Guidestar

carrollh Client Served

Rating: 5

11/15/2010

I was going through hardship with my vehicle payments and I was referred to USA Cares.org. They assist me into getting caught up on my payments and kept my car from getting repoed. During the entire application process, they call and keep you and your creditor inform of their process on your application which gave me and the creditor some sigh of relief that matters are being taken care of.

Review from Guidestar

bauer Client Served

Rating: 5

11/04/2010

I contacted USA Cares due to finacial hardships concerning my families, only vehicle breacking down, and the continuing hardships of my wifes weekly 90 mile (roundtrip) medical appointments. Since contacting them they have assited with our growing gas cost, and had our vehicle fixed by a national brand car maintence company. Their help and concern ligitamized my concerns without belittling me as a soldeir or a human being. Thank you USA Cares we are truely greatful for your help.

Review from Guidestar

veteranwhocares Professional with expertise in this field

Rating: 5

11/03/2010

This is one of if not the best non-profits in the United States; designed to assist post 9-11 veterans in need. There are guidelines set but if you fall within the guidelines the service is prompt, friendly and most caring. There is no non-profit that can assist everyone but USA Cares is very professional and caring for every client. If direct assistance is not available they will attempt to find indirect assistance. Overall USA Cares is a wonderful organization.

1

gjcastelowuedu Client Served

Rating: 5

08/23/2010

My son is at West Point and I wrote a song for his class called "For Freedom We Fight". Since I have been given so much, this song's profits (100%) go to USA Cares, and amazing charity that helps service men and wonmen across all military branches. Go to www.cdbaby.com and type "For Freedom We Fight". For $.99 you get a cool song and know you are supporting a worthwhile charity, our troops!!!

Review from Guidestar

7

'splain to me Lucy! Donor

Rating: 1

01/16/2010

Before making a contribution I first came to GuideStar to review the USA Cares financials. Although their website gives sketchy information about their "assistance", like running a call center to take calls from military families - I really don't see how this would differ than programs already found on military installations today. I would prefer an exact listing of the military families who actually recieved assistance with their testimony.

Comments ( 1 )

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RogerStradley 02/25/2010

Dear "splain to me Lucy!", I would ask that you return to our website and under "About" select the "Guest Book" page. You will find an updated testimony from the families that we have assisted. Having served nearly thirty years on active duty, there is no organizational function on a military installation that performs the duties that we do here, in fact the nearest thing I can think of is Military One Source, who is one of our biggest referral sources, thanks in large part to the positive efforts our Resource Coordinators put into their jobs everyday. As for Board Members, I can assure you that none of them are related to anyone that works here other than trusted friends and professionals. They were all chosen, and continue to be so, after careful review of their credentials, resumes' and experiences. Finally as for metrics of success, we post almost daily on our front page our previous week's work. Hope that helps with that question. If you have any other questions that I might be able to help you with, I would certainly be happy to do so. You can reach me at rstradley@usacares.org or call me at 800-773-0387. Sincerely, CSM (R) Roger Stradley USA Cares

8

rurik70 Professional with expertise in this field

Rating: 1

10/22/2009

USA Cares is supposed to be empathetic towards military service members and stress causing situations. USA Cares does not understand that a veteran will tough out for prolonged periods of time and stressful situation. USA Cares criteria of time frame regarding financial assistance is not a sound guideline. If they wish to truly take a veterans life stressors in to consideration, they need to realize that life is not shaped by a cookie cutter.

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