My Nonprofit Reviews

The doctors and nurses at The Rose are wonderful and patient but the customer service at The Rose is horrible. I was inquiring about the sponsorship program that they offer since I was not informed how much I would have to pay until less than 48 hours before my appointments. Helda, the Sponsorship Coordinator called me back about the sponsorship who was 1. speaking to other people in the background, (which is very rude when someone is trying to get information about something as serious as a biopsy). 2. Yelling at me over the phone with broken english and reading over all of my patient details and notes which sound like she was in a room full of people. 3. She basically told me she could not help me because, "you have insurance and the program is for people who don't have insurance and cannot afford it." i asked if if there is any way since I have not been seen for my appointment could I possibly not claim this on my insurance because I cannot afford this procedure. The Rose is supposed to be this great place where people can go and receive great treatment but they seem to care more about politics than patients. Everyone who needs help should receive it but don't forgot about the women who do go to work everyday and try to make ends meet. Unfortunate situations happen unexpected medical bills are one of them. Don't cater to women who don't have insurance who probably shouldn't be in this country anyway and get almost everything for free and women who work can not get any help when needed.