My Nonprofit Reviews
autiemom
Review for Reaching Maximum Independence Inc, San Antonio, TX, USA
I think they are well intentioned, but there was a severe lack of communication. We could not get in touch with people that we needed. We were new to the "special needs after school is over" community and we felt very lost. It was frustrating to not get just one person we needed on the phone unless we called their boss. Maybe she was overworked..I don't know, but if that is the case then they need more people to service the special needs community. I hope they get their communication portion of their services in order...we need more places to go to for services in the community. We met lovely people who loved our son..we just could never get in touch with anyone.
Thank you so much for your review. This is great information to help us be more aware of what processes are working and where we need to improve. We've gone to great lengths over the past several months to put into place tracking mechanisms that enable us to see an inquiry through from start to finish. Transitions can often be bumpy at times and we regret your experience with RMI was not a stellar one. We hope you'll give us another chance in the future if the opportunity arises. --Melanie Cawthon
