My Nonprofit Reviews

I was active duty military when I first used Operation Phantom Support and I was under the impression that their mission was to serve the servicemember and their family. After a year my opinion of the organization soured for a variety of reasons.

1.) For a non-profit whose sole purpose is to support military and veterans, their behavior does not correspond accordingly. They cut hours of availability for soldiers to pick-up food from the pantry and did not allow family members or other family to pick-up food in lieu of the soldier being there. How can an organization claim to support servicemembers when they enact restrictions such as these?

2.) In addition to the hours of operation being cut down, Operation Phantom Support shuts down for weeks at a time without explanation given, which hurts the very clientele they are supposedly serving. Many times, soldiers and family have driven to their downtown location only see the "closed" sign up without explanation. I have seen this many, many times in the year that I was a contributor to their organization.

3.) They sign people up and require a monthly recurring charge to a credit/debit card. This fee accrues regardless of whether the actual pantry is open or not, which means they are taking service-members money regardless of whether they are actually providing a service that week or not. If an organization is truly supporting service-members, why would they do that?


When I broached some of these issues with the staff, I was given a "take it or leave it" response, to which I promptly cancelled my arrangement with them.

Fortunately for me, I don't necessarily need the pantry to survive, but I know there are many active duty families who do and it is a shame that this organization is taking advantage of the situation.

Operation Phantom Support seems more like a money-making venture than a true non-profit.

I'm a recently discharged service-connected veteran and current Army Reserve service-member. Initially when I joined WWP as an alumni I wasn't sure what to expect. What I found was an organization dedicated to both the physical and mental well-being of veterans. Through a series of health and wellness events, I experienced a sense of commraderie that adds value to my quality of life. As a veteran, being part of WWP has given me a voice and newfound inspiration which motivates me in the pursuit of future goals.

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