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Review for Hope for Animals, Fort Wayne, IN, USA

Rating: 1 stars  

Worst experience of my life!!! They NEVER told me a pickup time then said they would CALL ME when my dogs were ready to be picked up. Apparently the latest pickup time was at 4:15 and they did not call me until 4:53!! 7 minutes before they closed!! When we got there, they said there was a late fee!! But the rude manager came out and talked to me. She was disgruntled and rude but stated that she would waive the late fee. But after initially paying $170 at drop off, I had to pay $47 to pick them up, even though the fee was supposedly dropped!!! I am more peeved at the fact my dogs had been done for hours, waiting in cages, stress levels going crazy, when they could have came home with me when they were finished!! I will never come back again and I will make sure everyone knows NOT to take their pets here!! If you genuinely care about your animals, please do yourself and them a favor and go somewhere else!!

Role:  Client Served