I'm very confident in their abilities and compassion in dealing with animals. Their prices are much more affordable as well. My only issue is that although they provided all the needed info for pre-surgery, I received not one word of post-surgery info ahead of time. I used their services years ago for cats... but never for a dog. I had no idea neutering a male DOG requires a lot more aftercare and restrictions than a male CAT and it's a lot harder on a dog. Believe me, I have no problem with providing all necessary love and care for our pup for whatever amount of time it takes, BUT had I known post-surgical restrictions lasted 14 days I would never have scheduled neutering for our male dog when I did. It completely ruined our plans for the following weekend (9 days later) for our dog and for ourselves. Just one statement from them (during scheduling) to make me aware that restrictions last 14 days would have made all the difference. Then I could have asked any specific questions in regard to our plans and known BEFOREHAND that it was not good timing. There would have been no problem on our part waiting until another time to take him in. Their care and caring are excellent but more information BEFORE scheduling, specifically about restrictions AFTER, would be so beneficial.
Worst experience of my life!!! They NEVER told me a pickup time then said they would CALL ME when my dogs were ready to be picked up. Apparently the latest pickup time was at 4:15 and they did not call me until 4:53!! 7 minutes before they closed!! When we got there, they said there was a late fee!! But the rude manager came out and talked to me. She was disgruntled and rude but stated that she would waive the late fee. But after initially paying $170 at drop off, I had to pay $47 to pick them up, even though the fee was supposedly dropped!!! I am more peeved at the fact my dogs had been done for hours, waiting in cages, stress levels going crazy, when they could have came home with me when they were finished!! I will never come back again and I will make sure everyone knows NOT to take their pets here!! If you genuinely care about your animals, please do yourself and them a favor and go somewhere else!!
I have took 2 of my dogs and 2 cats to get fixed here.. absolutely love them!! Worth the drive of 45 minutes with a husky to have that compassion.
Always accommodating caring people work at H.O.P.E. for Animals. Care for animals is a great priority for them. I appreciate everything they do for the community.
I used to work there before moving to Michigan and the level of care, cleanliness, and compassion are above board. We actually incorporate visiting family with when our animals are due for vaccinations so that we can visit the Wellness Clinic. They are a world class organization.
You guys rock. You are great with our furbabies. I am so glad you are here. Bless you for everything you do