My Nonprofit Reviews

My mom and I went into the Middletown, NY shelter on 01/28/2015 to find a companion for her and immediately fell in love with Alaska.. We put in an application (the first and only application for her) at 1:30pm with help from the staff at the desk. At 4:30 I called and left a message that we would like to adopt Alaska and to please call us when the office opens so we can help expedite the application process.

At 12:15pm the next day Brian Keller (Shelter Manager, Facebook Administrator) called to tell me the application was declined.. At first he refused to tell me why saying that's not policy. I further explained "if I don't know why then I cant fix it?". I was denied because of this question: "Please give your veterinarian’s name, address and phone number" (copied and pasted right off the application)... NOW when I filled out the application I asked the ladies behind the desk (This I guess was my mistake thinking they could help) "do you want my current Vet info or my Previous??" explaining we moved and will be taking our new dog to a new Vet since the previous one was too far.... I put a new Vets office (I called to make sure they are taking on new pets first) Name and number and they called and had no record of us or any pets there of course.. We hadn't gone there yet we didn't have a pet to take.

I explain to Brian on the phone that the ladies at the desk told me to put that information on the application and I could give him our Previous Vets info his reply "you were denied " AND HE HUNG UP ON ME!


Now, he just called to tell me I was denied at 12:15pm... I immediately get in my car with Vet records in hand to speak to them face to face since our conversation was abruptly ended. It takes me 1 hour to get there...

Once there (1:15pm) I offered the more information for my application and the dog was ALREADY "promised" to another family..... Now we were being denied a dog because the staff told me to put the wrong information is just unacceptable. If the staff cant help you then who can????

This is so not fair.. In now have to start all over and Alaska was such a great dog!! We are all heart broken...