My Nonprofit Reviews

My review is not reflective of the work of STC but from the perspective of a long term donor. Every month for 30 years STC has debited my bank account with me increasing the gift periodically as funds were available. That is until this summer when I notice the amount coming out increased by 12%. I contacted donor services and was told that they had sent me a letter "inviting" me to increase my gift and since I didn't contact them to say not to, they went ahead and did. I had to prevent them from increasing not agree to it. In the tone of the response, the increase was my fault. I was incredulous.

The anonymous donor services rep offered to reverse the increase if I had been offended. I responded to end the donation since I felt I could no longer trust them not to try to slip something by again. The response to this was not what I would have expected to a 30 year donor. I was no longer sponsoring anyone specific and obviously my gift was not sufficient and the "opt out" method got them more increases than drops. Even still, when they ended the draw they ended just the base gift and I am having difficultly getting the "increase" stopped.

Donors should not have to work hard at giving and through me sharing my experience with colleagues and friends they have lost many more donors than just me. I will direct my gift to a organization that hasn't so many donors that it can blatantly risk offending and still come out ahead.

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