My Nonprofit Reviews

dsp127
Review for Northwell Health Stern Family Center For Rehabilitation, Westbury, NY, USA
We chose Stern based on reviews and recommendations because we thought my dad would be in good hands - he had stayed at another rehab prior and it was a horrible experience. Stern wasn't all that great either. The nursing staff was subpar - they did the bare minimum and just yes'd my dad, but never followed thru unless I was there. Seems that if the family members are present and involved, then they act - otherwise they don't. Makes me feel bad for anyone there who doesn't have a family to stick up for them. The physical therapy portion was good, it did help him somewhat. Dr. Bashari, who was in charge of his care, only came to see him once during the two weeks my dad stayed there. Bashari misdiagnosed his pneumonia, which he contracted while in Stern. On top of the pneumonia, he also contracted MRSA, ended up having to be admitted to North Shore University Hospital, where he died a few days later. I firmly believe had it not been for the pneumonia and MRSA he contracted at Stern, he would still be here today. Apparently to enter these places for care and to get well also means you are putting your life in their hands. Beware.
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If I had to make changes to this organization, I would...
Hire more diligent, friendlier staff; better management of said staff; make Stern cleaner and more sterile. Improve communication between doctor and patients.
How would you describe the help you got from this organization?
A little
How likely are you to recommend this organization to a friend?
No
How do you feel you were treated by this organization?
Somewhat badly
When was your last experience with this nonprofit?
2013