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sue_sanchez

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1 reviews

Review for Humane Society of Pomona Valley Inc, Pomona, CA, USA

Rating: 1 stars  

Certainly among the WORST animal control agencies in California, it is difficult not to feel extreme pity for animal under their care and the people they serve. The kennels are crowded and dirty with animals with obviously untreated illnesses and injuries.

I observed a whole block of dogs suffering from sarcoptic mang which is readily and cheaply treatable but highly courageous. When I pointed this out to shelter staff I was told that because they would not recover swiftly enough, these poor animals would be euthanized anyway so it would be pointless to treat them. I offered to do so myself (treatment is a measure dosage of an OTC cattle insecticide but was told I could not because I was not a veterinarian (Iam an epidemiologist). I offered to supply the insecticide to their vet but was told that they contract with vets for specific procedures and would not pay to they dogs injected.

I have personally contacted IVHS several times with complaints animal cruelty and abandonment. IVHS is always reluctant to become involved unless they can garner newspaper coverage.

The staff is notoriously rude and uncooperative. Once I had an escaped dog. They would provide no information over the telephone even though the dog was easily recognizable. I was told to come when the kennels opened in the morning (too bad for those of us with jobs). Then to see the "dead on arrival" list I had to wait on a long line. I suggested to the employee at the incoming receiving desk that it would be more efficient if she obtained this list each day so anyone could see it; she shrugged and said "not my job".

The animals in this td the oversight from the directors so inefficient, it is impossible to recommend that the public it so effectively alienates donate money. I donate every year to Upland and Los Angeles County animal control. IVHS will never voluntarily get a penny from me so long as present administration remains. I actively discourage others from donating as well and I know LOTS OF PEOPLE.

If I had to make changes to this organization, I would...

The administration is inefficient and incompetent. The staff are rude. The directors do not provide oversight.

How would you describe the help you got from this organization?

None

How likely are you to recommend this organization to a friend?

No

How do you feel you were treated by this organization?

Badly

When was your last experience with this nonprofit?

2013

Role:  Client Served
jskidmore (Nonprofit Staff) wrote:

Sue, I am sorry I did not see this review earlier (when it was written). We are sorry you feel the way you do regarding our organization. I am very perplexed how you could possibly say that kennels are dirty and that all of the animals in our care suffer from diseases and receive no treatment. Our kennel technicians our tirelessly everyday cleaning the kennels inside and out. In fact, the kennels are cleaned and maintained 3 times a day. The stray animals in our care are our first priority and EVERY animal is medically cared for. We have a veterinary staff of over 8 who work day after day providing medical care to the animals. And as far as your comment about mange, I can guarantee you any animal that is diagnosed with mange is treated. We do not turn our back on animals in need. Our Veterinarians conduct shelter animal evaluations twice a day, so you're suggestion that we do not provide treatment is baseless and absurd. In regards to your complaint that we do not respond to complaints of animal cruelty, all I can think is that you're thinking of some other agency. Our animal investigative department is one of the best in state of California and we have the highest animal cruelty conviction rates of any full-service animal welfare organization in California as well. Again, baseless and absurd. We would like to encourage you to reach out and learn more about the real work the Inland Valley Humane Society. Please feel free to contact us at (909) 623-9777, ext. 608 and we will be more than happy to give you a tour, introduce you to our veterinary hospital (which is onsite by the way) and meet with our animal cruelry investioagtors. Sincerely, Inland Valley Humane SOciety & SPCA