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1 reviews

Review for Mutts Matter Rescue, Rockville, MD, USA

Rating: 1 stars  

I contacted Mutts Mattes regarding adopting a dog. Rosemary contacted me. She was very unprofessoinal. I called the owner Megan. Her excuse for the unprofessional was becaues her staff are volunteers. Being a volunteer is not an excuse for being unprofessional. Your staff should not send out emails with "BTW" in the content. Correspondence in a work environment should be differentiated between texting. Lastly, while talking to Megan she was rude and tried to yell at me. Was not having that. They were not honest regarding the dog I wanted and the excuses provided by Megan were horrific. Because of her stank attitude and lies she not only lost my potential adoption but I made sure to tell the four people in my office who are also on the lookout for dogs to not bother with this place as well. I am also ensuring that no one I know makes a donation to a place that treats people with so little consideration and respect.

If I had to make changes to this organization, I would...

get a new owner who appreciates that honesty and integrity are integral in running a business (non profit or otherwise). Employ staff who know how to communicate with complete sentences to potential customers.

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Role:  Client Served