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Mutts Matter Rescue

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Nonprofit Overview

Causes: Animal Protection & Welfare, Animals

Mission: Mutts Matter Rescue is a 501 (c)3, non profit, all volunteer based organization, with combined rescue experience of over 15 years. We work in conjunction with shelters and other organizations to help save animals on death row, the strays on the street, or ones in unsafe living conditions. We adopt in the DC, VA, and MD areas, with a few exception out of the tri-state area depending on the dog and situation. We are driven by love, compassion, and hope. With enough dedication, we hope to be able to empty the shelters one day soon.

Target demographics: save dogs on death row, and ones in abusive situations.

Geographic areas served: the Northeast

Programs: spay/neuter, adoption, education, and animal welfare

Community Stories

73 Stories from Volunteers, Donors & Supporters

3

Professional with expertise in this field

Rating: 5

I don't usually write reviews but felt the need to share my experience with MMR, especially after some of the recent bad reviews. I have been a Veterinary Technician for 10 years and have worked with many different rescues. I have never worked with one as organized or as caring as MMR. I am currently the manager at one of MMR's vet partners and know first hand that MMR will do whatever is needed for the dogs in their care. I have worked with rescues who will not do dentals or lumpectomies if they are needed, they will leave it up to the new owners. MMR does not work that way. If they take a dog in that needs care they will address the issues. They are always clear on the dogs bios if they have medical concerns. I have also adopted two dogs over the past few years through MMR. One a pug with terminal cancer who needed hospice care. We were able to give him a loving home for 14 months before he declined from the cancer. The second was a severely emaciated pit bull who has doubled his weight since we got him. Both dogs have been family members to us, and my husband and I are grateful that MMR brought them to us and allowed us to give them forever homes. MMR receives a LARGE number of applications on a daily basis and they are run exclusively by volunteers. It is hard to make everyone happy but they try their absolute best!

Client Served

Rating: 5

We had two great experiences with Mutts Matter and the owner. Our first application was for our sweet little Pug Miko. Mutts Matter conducted a very thorough phone interview, and home visit after we filled out our application. Then we brought our current dog to visit with Melanie and Miko to make sure they would get along. Everyone we dealt with was kind, caring, professional, and had the dogs best interest in mind. We had no problem with the process. After we got Miko, we adopted Oden, our sweet little French Bulldog. Because we had been through the process, and we were already approved it was much easier this time. We have had them now for years, they are members of our family, and we would absolutely recommend them and go to them again. Every once in awhile we will send them updates and pictures. Melanie always replies back. These dogs have brought much love and joy to our house for me, my wife and our children after losing our boxers to cancer.

Review from Guidestar

4

Client Served

Rating: 1

I thought anyone who committed their time to rescuing animals was a wonderful human being, a true angel on earth. I was wrong.

Since losing our beloved Peanut last December, my 10-year-old daughter had been scouring Petfinder.com in search of our next pug. Peanut was our second rescue. Our first was Cairo, who I adopted from a rescue in California. He lived to be 16.

We adopted Peanut from a local rescue. I reached out to them when we were ready to adopt again, but they didn't have any good matches for our needs. My daughter longed for a playful, energetic dog, but loved pugs. Odie and Spud's Petfinder listing caught my daughter's eye. Given our experience, I was excited about the idea of having two pugs; double the love, I thought. Our application was quickly approved, in part due to our experience and impeccable references.

Our joy quickly turned to horror and sadness. First, Spud attacked Odie. Then he bit me. Then he bit my daughter. Then they got in a violent brawl with each other in my front yard witnessed by several neighbors. After several discussions with my veterinary clinic, fellow pug owners, rescue volunteers, dog lovers, behaviorists, trainers, friends, and family, we made the heartbreaking decision to return the dogs.

But our horror wasn't over.

When I contacted another rescue to indicate interest in another pug who had become available in the mean time, the representative contacted the organization in charge of Odie and Spud to learn what had happened, a common practice for rescue organizations with the best interest of animals' at heart. I still don't know what the president of the organization said, but the story did not match mine. She did not indicate there was an issue of aggression or biting with the dogs. What's more, whatever she said would have impeded my ability to adopt another dog had it not been for a trainer who witnessed the behavior and came to my defense.

In the end, truth and love triumphed over the lies. We brought home our sweet pug a few weeks ago with special thanks to witnesses to the aggression in the other dogs, including a professional trainer.

The president of Mutts Matter Rescue is an ego maniac who does not have the best interest of dogs or people in mind.

Oh, and the dogs were advertised once again on Petfinder, with no indication about the history. I notified Petfinder and was told the issue would be researched, but the ad was never removed until the dogs were adopted. I hear through another rescue that they are doing well. I certainly hope so. Perhaps they are in a home with an alpha dog to keep them in check? Enough time has passed since one of them was neutered? I will never know. But I know what we experienced with the dogs and the people with this organization and it wasn't good at all.

The president continues to see me as the problem, feels I'm not fit to have a dog and referring to me as "unstable," probably because I cried about the whole experience, feeling so sad for the dogs and my daughter. I call that human.

Comments ( 1 )

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MelanieSamet 04/07/2016

I won't give this review too much attention. Nor should anyone else. That is what this woman wants. ATTENTION. She harassed the rescue after having the dogs less than a day. Cried like a child when she didn't get her way (or the answer she wanted) and then proceeded to try and get anyone and everyone who would listen to her, say they were bad and damaged dogs. (who I might mention are in great hands now with no issues). This woman was the issue. As for us "contacting" another rescue, THEY CONTACTED US when they heard you returned the dogs. Let me remind you about a few things...I have 20 years of working in rescue with animals. How much do you have? Do you know the word "alpha" is misused here? Do you know that we listed the dogs exactly as they were? Yes, I do see you as the problem. You have bad energy. You are vindictive and spiteful. Who takes the time to bash a rescue because they don't get their way? You didn't "cry" as you stated over the dogs. You cried because you said I wasn't sympathetic enough. I was sympathetic to the dogs. Because in my mind, that is really what matters. Let it be knows as well, that we never even cashed your adoption fee check. We offered to take the dogs back immediately. Get on with your life.

2

Volunteer

Rating: 5

I adopted a dog from Mutts Matter in 2010 and have gone on to foster and volunteer with them. I have seen what goes on "behind the scenes" in dealing with the public and rescuing dogs from cruelty cases and shelters. Mutts Matter gets hundreds of emails each day with requests from shelters who have dogs on death row about to be euthanized and requests from local authorities who need help with animals that have been confiscated in cruelty cases or even drug busts. If you go to www.muttsmatterrescue.org, you will see there is an extensive amount of information on their mission, the dogs they take in, and the process for adopting a dog. People who have taken the time to write negative reviews here should have taken the time to thoroughly read through the information on the website in the first place. I applied with another organization before Mutts Matter and never even heard back from them. Did I write nasty reviews about them all over the Internet? Of course not. I have a life and I have common decency. In fact the dog that I applied for from Mutts Matter originally ended up getting adopted by someone else and we did not even get him. We did end up with another wonderful dog a few months later though. It just makes me wonder about the people who chose to write nasty reviews here just because they felt entitled to something and things did not go their way.

4

General Member of the Public

Rating: 1

How about having a wonderful dog that has to be re-homed ( no time). Great dog, trained, loves all dogs , housebroken. Willing to foster. I contacted them 3 times, got form emails back, " we will contact you soon." No contact. Maybe this is why it us do difficult to adopt from them. I get they are volunteers but there are other volunteer organizations enough have responded.
It is hard enough to make such a decision, fortunately there are other organization

Comments ( 1 )

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MelanieSamet 09/23/2015

So let me get this straight, you are in a hurry to move your dog and we are the ones in the wrong? If you read our site, we focus on shelter dogs, cruelty case, and other urgent, life or death situations. Rarely do we take owner surrenders. Please don't make your problem ours, and then criticize when we can't help. We are overwhelmed with hundreds of requests a day. We are only one group trying to save dogs.

4

General Member of the Public

Rating: 1

Giving Mutts Matter Rescue a star is hard to do but thought it was least I could do. They lack communication not only to the public but among themselves as well. When you submit an application and do not hear anything for weeks, a common excuse is oh we are just volunteers or someone will get in touch with you shortly and never do.

It just seems the left hand does not know what the right hand is doing and it just gets worse.

Comments ( 1 )

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MelanieSamet 09/23/2015

Interesting review coming for an ex volunteer. Sorry are so bitter, but move on already. Last year "Rally4rover" you wrote this: November 8, 2014 Not every rescue is perfect and our mission is to be the advocates for those animals who have been rescued from neglect, abandonment, abuse and from deplorable conditions. I know that each applicant wants to open their hearts and home for an animal that they are willing to give a second chance at life. It is a very difficult thing to try to find that loving and caring home for a dog and hope it will be a forever companion to someone. With all rescues, we do our best to screen the applicant, check with the vet and speak with personal references. Sometimes in spite all we have done to try to match the applicant with the dog, it does not work out. There are so many dogs who are waiting for a chance to be a part of a family and get an opportunity to be appreciated and love. Do not lamb baste Mutts Matter because your application for a dog was not selected. The shelters are full with dogs who have been neglected and surrendered. Why not think of a dog who you can save no matter where is rescued from. No rescue is perfect and neither are the people who volunteer. If you were ever to see first hand the places Melanie Samet has been to rescue dogs, it would make your stomach turn. It is her total dedication and devotion to Mutts Matter Rescue that she is able to save so many dogs. She has worked tirelessly in every way shape and form, to help animals who are in need. More Feedback When was your last experience with this nonprofit? 2014 Role: Volunteer

8

General Member of the Public

Rating: 1

Sorry that the owner feels maligned. But so many people with the same complaint. Tried to get information on a specific dog...not a response. Tried to get information on adoption in general. Not a response. Tried several methods and no one could answer. Contacted a different agency ALSO RUN BY VOLUNTEERS and they managed to respond to inquiry about a specific dog (he was adopted already) and helped us work through and find a dog who has been in our family for almost a year. For the owner to blame ALL the bad reviews on people saying they probably got a bad vet review or had never purchased heartworm meds is just plain silly and unprofessional. Steer clear of this agency - and be aware they are operating under at least one other name. Why is THAT?

Save our furry friends through safe, humane, reputable methods.

3

Volunteer

Rating: 5

This letter is in response to some of the "bad reviews" that have recently been written about Mutts Matter. I am the founder of MMR, and feel something needs to be said, as your harsh words are giving folks the wrong impression about an organization I personally built with my own blood, sweat, and tears.

Myself, and the volunteers of MMR, take offense to these mean spirited reviews- most of which are either angry or disappointed adopters . We went through some of the names that had negative things to say, and it turns out that most of these folks were people that either didn't get the dog they wanted, had a poor vet reference, or were simply upset that they didn't get a phone call back. We love dogs. We aren't trying to make it difficult. If people would just take the time to read our website and how our process works, then some of these comments &/or personal disappointments about the "dog you didn't get" would be explained.
Did anyone that posted a comment actually read our adoptions facts page? Because it's clear that some of things mentioned were outlined about how we work. MMR can get anywhere from 10-70 applications on a "popular" dog. Our team has to go through every application first and immediately disqualify people that don't live within our adoption region, or have given up a dog, and so on....All of this is clearly stated on our facts page. If the initial application looks good, the team has to then go through our due diligence process (checking vet references, personal references FIRST). We clearly state that if you have a poor vet reference, you will not move forward in our process. So for those who didn't get a phone call, then that is on your end to make sure you do the work to be sure you have your pet up to date. And no we won't adopt to you if you have an unaltered pet in your home, you haven't purchased or had a heartworm test for you dog, or did not take good care of your pet.
So if all checks out and you do meet these first set of criteria, at that point, you may be contacted for a phone interview, and finally a home visits. Remember again, our volunteers (and that includes me) spend countless hours of their own personal time to do this. We are people that have jobs, families, and other lives outside of rescue. So we apologize if we can't answer every email, or every phone call. Please understand that with the number of quality applications we receive, we just can't go out of our adoption area. We have to make it so a volunteer can drive to your home to see where one of our dogs is going to live. So if you don't get a return call for your application in TN or Georgie, we are sorry. And yes, sometimes the dog you want may still be listed on our website. But we are making sure to find the best possible home. Try and remember, we work for the dog. We are just a small group of people trying to make a difference.

The multiple rude comments in these reviews are so off base and malicious to myself and the volunteers who go to great lengths to ensure our dogs get great homes. I see some people complain that they have already told their kids they were getting a dog, and that we are very bad people since they promised them "that dog". Well perhaps you shouldn't promise something and then turn it on us as if we intentionally hurt your child. Let's say we have 65 applications for a dog…that means 64 people did not get the dog they wanted. So again, we can't please everyone. But we do try and steer people to other dogs we have for adoption- but clearly not everyone is going to get the dog they want. We have placed close to 1800 dogs. So we could show you 1800 people who are extremely happy with our process and love us. We do not mind the reviews that actual have constructive ideas or a legit gripe, and we do respond to those in hopes of making the process better. But honestly you have no idea how many emails we receive daily. There is no possible way we could respond to every single one and still do the work of saving dogs. It is just not possible. When we started we used to respond to every email and every phone call but now there is just no way to answer them all…especially when the answers are right on the website. If people read our site their questions could be answered quite easily.

I am just so amazed at how many threatening and rude emails and reviews people send when they don’t get their way. Our only concern is the welfare of the dogs. We live and breathe saving dogs, and this is why some of your comments and emails are just so hurtful. We are actually trying to do something about the horrible injustices being done to dogs every single day. When you spend 70+ hours a week trying to make a difference, only have people not only insult you, but make false accusations, how would you react?

Our group is staffed completely by volunteers who love animals and who love having the opportunity to help these amazing dogs find wonderful families. We strive to respond to you in a timely fashion, and to be honest, respectful, and courteous in all our interactions. Please understand that our primary obligation is to the dogs entrusted to our care. While we realize that our screening process may seem extensive and may occasionally (and unfortunately) eliminate some good homes, it is a process that has been developed through years of experience and we stand firmly behind it. Please know that we truly are warm, wonderful people who love what we do and truly love working with families to find the right dog. We have found that the best way to ensure success is to make sure that everyone enters into the process with the appropriate expectations.

Here is a link to our Facts page. Perhaps try reading it in the future to help get a clearer understanding of our process. http://www.muttsmatterrescue.com/#!adoption-faq/c1hbn

Sincerely,
Melanie Samet
President/Founder
Mutts Matter Rescue

1

General Member of the Public

Rating: 5

I got the total opposite of some of these review writers on here- I think it's an Excellent rescue and Kudos to them making sure the animal gets the best home possible- they are all about the animals as it should be-
Think about it, some of the fosters have these dogs for weeks, I would imagine it would be bitter sweet when they find their forever home, if it were me fostering I would want to make sure that you are going to meet everyone of the dogs needs, if not I would move on to the next applicant until I do find the right one- they also have rules-fence, maybe another dog at home, maybe an adult home a lot-you have to read everything before you fill out an app.! I did and I followed the rules and I got the pup I applied for. Everyone that called me, visited my home and the foster parents were awesome! Thank you MMR, you Rock! And it's all Volunteers!!

13

General Member of the Public

Rating: 1

I found a puppy on the Mutts Matters site that was exactly the type of dog I was looking for. I got so excited at the idea of making him part of our home! First, I submitted a couple of inquiries to the organization, but after a week, I hadn't heard back, so I went ahead and submitted an application. After several days, I still hadn't heard anything from them, so I tried contacting them through their web site. After a few more days of hearing nothing, I tried through Facebook - but more than 3 weeks after initial contact, still nothing, Not a peep. And the puppy is still on the site (his sisters have been adopted - yea!).

Maybe they are great to work with if/when you actually get some interaction going with them. For now, I'll cross them off my list of organizations to support. I recognize that they are served by many volunteers, but even a simple "thanks but no thanks" response would have been better than complete silence. Bummer.

19 John300

General Member of the Public

Rating: 1

It took my wife and I about a year after losing a fine companion dog to us and our 2 year old boxer to finally make the decision to adopt another to replace him, after scanning through the numerous ones on "Petfinder" over that period. We had hoped to find a younger, male, fairly large dog in the Lab family, as our Katy seems to gravitate to this type, and also due to their somewhat laid back attitude and even temperament. My wife found one that seemed like just what we were looking for. I submitted the application on September 20th, and received a positive, and encouraging response on the 21st. We maintained regular and often correspondence with MMR up to, and through the interview, home visit process, and after, with some hurdles along the way. Our new prospective family member was being fostered in West Virginia at the time we applied for him, so he had to be transported to MD for the routine vetting process, and was found to be suffering an enlarged spleen due to tick borne disease, so he needed to run a 30 day course of antibiotics. He also had not been neutered, and could not have the surgery until the drug therapy was completed. No matter, after hearing all the great updates on him, how everyone loved him, how well behaved he was, and getting along with cats/dogs, and the excellent reports from Lynn, his MD foster, and Suzanne, how we were getting a "dream" dog, we were prepared to do whatever was going to be necessary to complete the process, and get to meet him and bring him home. All the preparations and expense had been worth it. Finally, after a long year of procrastinating about even getting another dog, then about adoption itself, we had made the right decision. So finally, after 5 weeks of waiting, of anticipation, of updates and reports, we were finally going down to southern MD from our home in Herndon, VA on October 26th, to introduce our Katy to Big John and if all went well, bring him home. We got a call Saturday night (well not exactly, our phone rang but went to vm, and we heard Lynn asking Melanie (Samet) to call her right back. She had mistakenly called our phone, thinking it was Melanie) from Lynn, but didn't get to it in time, so Sue (my wife) called her back, and was told that she (Lynn) was sorry, but that she had become "attached" to Big John ( she may have renamed him JJ), and could not let him go. I came out to the dining room to see my wife on the phone in tears,and knew immediately what was up. It was one of our fears all along, about adoption, but I convinced Sue that that wouldn't happen because I was positive that the fosters are told going in, that there has to be a point of no return, where as keeping the dog is no longer an option, and to prepare for that, and most likely are required to sign an agreement to that effect. Obviously, I am sadly mistaken. The foster can, and will snatch your dog out from under you right up to, and including the day you were to pick it up, and MMR (Melanie) will sanction, and even condone it. This was just so wrong on so many levels. I could not write this right away, as much as I wanted to because I first had to get past the sadness and disbelief, and then the anger. MMR has no code of ethics, regardless of what their mission statement may say, and there is nothing fair or morally just about it. Suzanne even had the audacity to send me an email the following Monday titled "sincerest apologies", from which I could glean nothing sincere or apologetic. All she did was proceed to make excuses for Lynn, saying that she doesn't have much experience as a fostering, and reminding me that fosters have a right of first choice, neither of which apply here. We heard nothing from Melanie, even though she has the authority to make the appropriate call, and by that I mean the fair, and morally correct call. When she was told of this by Lynn she replied, "you're really doing this"? Apparently, the fosters' emotions take precedent over not only an adoptor, who has not only been promised a particular dog, without whose application would not have even met Big John, because he would most likely still be with the foster in West Virginia, but also over the very reputation of Mutts Matter Rescue, and their ethics. I believe it is essential for the general public to know what to expect and be prepared for in dealing with this organization, because if it happened to us, it can happen to them. We'll be seeing you out at the adoption events in the area, and on social media as well. John Warnock, Herndon, VA

Client Served

Rating: 5

I am a two time adopter with Mutts Matter and have now been a volunteer with them for the past 3 years. After reading a few of the reviews, I felt I could not sit silent while people disrespect all the great work that MMR volunteers do.
I can say without a doubt this is the most well run rescue organization I have ever been associated with and they are extremely well respected throughout the rescue community.
I am amazed how mean and rude people can be when they do not get approved or get what they want. MMR has some of the most dedicated and passionate volunteers who do this out of the goodness of their heart and don't deserve that treatment. We are very appreciative that people take the time to rescue from MMR but not every dog is perfect for every home. This is where our experience comes into play. We have rules for a reason and they are not for you...they are for the welfare of the dog. If you do not get the dog you want, it does not mean you are a bad dog owner and it certainly shouldn't mean you write a scathing review of Mutt Matter Rescue.
I love MMR and the great work we do!!

Previous Stories
1

Client Served

Rating: 5

MMR made the adoption process go so smoothly. They are a very well run organization. The communication was great, and now we are lucky enough to have a new dog in our lives!

23 Seth F.

Client Served

Rating: 1

MUTTS MATTER BUT APPLICANTS DO NOT!

Absolutely, the worst animal rescue organization ever! After submitting an application to adopt, no response received after approximately a week! As a result, sent e-mail message stating common courtesy would have been appreciated in receiving at least an acknowledgment. Within only 30 minutes, received a scathing response from the President of MMR. As she apparently could not deal with the truth that persons typically expect common courtesy in the form of an acknowledgment, she proceeds to attack us by stating we wasted our time by not reviewing the policies on their website, and in affect, were not suitable pet owners despite the fact we have adopted from numerous other rescue organizations over the years! In response to my statement that numerous others have vetted similar complaints on sites such as this one, her response was the following:

"most of those people that have written those are people that of been declined by our organization for either not having a good vet reference personal reference or not having a good application."

It's amazing, how the President of MMR responded in less than 1/2 hour with a verbose response when she felt wronged after reading my message, whereas she could not even send a couple of sentences acknowledging receipt of our application for a week. Of course, persons like myself who voice their opinions of not receiving common courtesy are "bad applicants who wasted their time applying after not reviewing the policies on their website." For an organization operated by such an UNPROFESSIONAL individual, all I can recommend to others searching for homeless dogs would be steer clear of MMR and seek an organization where ANIMALS AND PERSONS BOTH MATTER!
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OCTOBER 10, 2014:

In response to the volunteer who left an obviously biased review after mine, I am sorry to say that persons have every right to post their experience here or elsewhere regarding their negative encounters with MMR! In fact, I have every right to contact previous persons (couple have already been contacted) who left comments or file a formal complaint to the Attorney General of Maryland, if I desire.

Unfortunately, you are not seeing the forest for the trees, as persons have not complained about not receiving a pet but the manner in which they were inconsiderately treated including myself. In fact, the remark made to the MMR President was done after she was explicitly told not to contact me but continued to send another inflammatory message.

With respect to facts concerning at least a three year history of disrespectful and unprofessional service on the part of MMR, numerous examples are listed below:

1) In response to a customer review, MMR President responded with the following inconsiderate remark:

“Why don't you show some courage and tell us your name and the dogs name?”

My Response: You don't consider that question to be unprofessional and unnecessary? I am certain any reasonable person would! It's ironic, the MMR President and yourself are blaming others for whatever reason such as they did not receive a pet, etc.

2) Content excerpted from prior customer review:

“... but a simple email response back would take just a few seconds. To not even show enough professionalism to do this, suggests they are poorly managed and overwhelmed.”

My Response: Completely agree as this was the basis of my original complaint. In this day and age, automated mechanisms can be configured to automatically notify applicants without any time on the part of MMR. Either the MMR President has no knowledge of technology or simply does not care about good public relations! Don't see any complaint about not receiving a dog and would bet the lack of common courtesy was the motivator for leaving the complaint.

3) Content excerpted from prior customer review:

“I understand they are staffed by volunteers but how hard is it to respond to an email?”

My Response: Once again, completely agree as this was the basis of my original complaint. In this day and age, automated mechanisms can be configured to automatically notify applicants without any time on the part of MMR. Either the MMR President has no knowledge of technology or simply does not care about good public relations! Don't see any complaint about not receiving a dog and would bet the lack of common courtesy was the motivator for leaving the complaint.

4) Content excerpted from prior customer review: “Rosemary contacted me. She was very unprofessional. I called the owner Megan. Her excuse for the unprofessional was because her staff are volunteers. Being a volunteer is not an excuse for being unprofessional.”

“Lastly, while talking to Megan she was rude and tried to yell at me.”

My Response: Completely unprofessional and should not be tolerated! However, given the same type of attitude from MMR President, not surprised! Don't see any complaint about not receiving a dog and would bet the lack of common courtesy was the motivator for leaving the complaint.

5) “We still have yet to hear from this organization. No application confirmation. No follow up. No response to our email. This is completely unprofessional and rude. Honestly, it takes two minutes to say Sorry, but we don't think you are the right fit."

“I would NOT recommend trying to adopt from this rescue. Completely unprofessional.”

My Response: Once again, completely agree as this was the basis of my original complaint. In this day and age, automated mechanisms can be configured to automatically notify applicants without any time on the part of MMR. Either the MMR President has no knowledge of technology or simply does not care about good public relations! As mentioned numerous times already, don't see any complaint about not receiving a dog and would bet the lack of common courtesy was the motivator for leaving the complaint.

6) “After a week of not being contacted by anyone from the rescue I sent an email to their questions about adoption address. after two days of hearing nothing again, I sent an email to Melanie. She called me the next day and although she had a very nasty tone set up a phone interview for the next day.”

My Response: Once again, completely unprofessional and should not be tolerated! However, given the same type of attitude from MMR President, not surprised! As mentioned numerous times already, don't see any complaint about not receiving a dog and would bet the lack of common courtesy was the motivator for leaving the complaint.

Based upon the ratio of complaints to overall number of reviews, I recommend MMR work on treating persons with respect and their public relations!

Comments ( 3 )

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MelanieSamet 10/08/2014

Let's get the facts straight. You were declined because you use an electric fence, which is clearly stated on our website that we do not allow. Because you did not receive a response from us within the first couple of days of sending your application in, this was the first email we received from you which was very rude: "I sent an application about a week ago with absolutely no response! Given the number of homeless animals needing a loving home, your organization is an absolute disgrace as they deserve a much better chance of adoption by persons offering a forever home who cannot even receive an acknowledgement response from you! As far as we are concerned, you just lost a potential home for one of the helpless animals in your care. After reading numerous reviews for Mutts Matter, I am definitely not the first and probably won't be the last to voice this complaint! We will definitely communicate our experience on various review sites, as well as social media regarding your lack of common decency in responding to applicants!" My response was in defense of our organization after reading such a rude email. We get several hundred applications a week and I am not the person that does the direct response to each applicant. But yes, I responded quickly because it's not often that I receive such a rude email from someone who knows nothing about how our process works or didn't take the time to read the fact. I explained to you what our policy was, and why. You're response was "to go to hell". It's sad that you felt the need to send such a rude email to an all volunteer organization that spends most of their time dedicated to helping save the lives of animals. With an attitude like that you don't even deserve to own a dog. There is no need to lash out because things didn't go your way.

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MelanieSamet 10/08/2014

Let's get the facts straight. You were declined because you use an electric fence, which is clearly stated on our website that we do not allow. Because you did not receive a response from us within the first couple of days of sending your application in, this was the first email we received from you which was very rude: "I sent an application about a week ago with absolutely no response! Given the number of homeless animals needing a loving home, your organization is an absolute disgrace as they deserve a much better chance of adoption by persons offering a forever home who cannot even receive an acknowledgement response from you! As far as we are concerned, you just lost a potential home for one of the helpless animals in your care. After reading numerous reviews for Mutts Matter, I am definitely not the first and probably won't be the last to voice this complaint! We will definitely communicate our experience on various review sites, as well as social media regarding your lack of common decency in responding to applicants!" My response was in defense of our organization after reading such a rude email. We get several hundred applications a week and I am not the person that does the direct response to each applicant. But yes, I responded quickly because it's not often that I receive such a rude email from someone who knows nothing about how our process works or didn't take the time to read the fact. I explained to you what our policy was, and why. You're response was "to go to hell". It's sad that you felt the need to send such a rude email to an all volunteer organization that spends most of their time dedicated to helping save the lives of animals. With an attitude like that you don't even deserve to own a dog. There is no need to lash out because things didn't go your way.

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MelanieSamet 10/08/2014

Let's get the facts straight. You were declined because you use an electric fence, which is clearly stated on our website that we do not allow. Because you did not receive a response from us within the first couple of days of sending your application in, this was the first email we received from you which was very rude: "I sent an application about a week ago with absolutely no response! Given the number of homeless animals needing a loving home, your organization is an absolute disgrace as they deserve a much better chance of adoption by persons offering a forever home who cannot even receive an acknowledgement response from you! As far as we are concerned, you just lost a potential home for one of the helpless animals in your care. After reading numerous reviews for Mutts Matter, I am definitely not the first and probably won't be the last to voice this complaint! We will definitely communicate our experience on various review sites, as well as social media regarding your lack of common decency in responding to applicants!" My response was in defense of our organization after reading such a rude email. We get several hundred applications a week and I am not the person that does the direct response to each applicant. But yes, I responded quickly because it's not often that I receive such a rude email from someone who knows nothing about how our process works or didn't take the time to read the fact. I explained to you what our policy was, and why. You're response was "to go to hell". It's sad that you felt the need to send such a rude email to an all volunteer organization that spends most of their time dedicated to helping save the lives of animals. With an attitude like that you don't even deserve to own a dog. There is no need to lash out because things didn't go your way.

Client Served

Rating: 5

This is one of the most dedicated, organized, compassionate group of people.
A wonderful group that constantly puts itself on the front line, fighting for dogs who are simply helpless, and that most have given up on. I applaud this group for their efforts and compassion.


Volunteer

Rating: 4

Unfortunately, people don't understand what goes into finding a home for a dog that has been abused, neglected, abandoned, living on the streets or sitting a high kill shelter because the owner just did not want to care for it anymore. Sure it would be nice to place a dog in every home that we get an application for, but it does not work that way.

No one can speak for the dogs except those who are in rescue. If one could see some of the conditions that some dogs were found in it would make one sick. Some were rescued from back yard breeders,living in filthy conditions, sores on their paws from being in a wire cage, never knowing what soft grass feels like or any kind of kind and loving human interaction.

One is responsible for taking care of the pets and making sure their vaccines are up to date, they are on Heartworm and Flea and Tick preventative. In any rescue, vet checks are important because it indicates how an individual takes care of their pets. After what these animals have been through both physically and mentally, all rescues want to do their best to find the right home. There are so many dogs and cats that every rescue is trying to save and it is every rescue's goal to help find them one.

We understand that you wanted to open your heart and home for an animal and sometimes we do have to turn someone down but we also try to reconsider the application. If the vet information is incorrect, it is everyone's responsibility to make sure it is accurate. Check with the vet first before you apply and ask if the vaccinations are up to date.

13

Client Served

Rating: 1


On May 9, 2014, I submitted an application to “Mutts Matter Rescue (MMR) -- in Rockville, MD 20847”. After waiting 6 days later, I emailed to Jessica Llich, the application Manager/Trainer to inquire about the dog I chose named, “Emmy” a Yorkshire Terrier Yorkie Mix. On this date, Jessica emailed me back saying, “When our volunteer contacted your vet, she was told that your cat had never received vaccines”. Boots had not received vaccines at this particular vet because we had just recently moved to this area, however; I did take Boots there on Sept 12, 2013, in Chestertown, MD, and came home with a bill of $163.00. But if there was a concern, or problem about Vaccinations, etc., why didn’t the MMR Volunteer call me to inquire? There is nothing on the Application that states anything at all to indicate, “Vaccination will be checked”. Otherwise, I would have provided that information, or at least called the Vets to have them provide that information, or sent the records in the postal mail, or drove there myself to give them in person if need be. The MMR did not state, list all Vet’s that Boots was taken care of for whatever medical care, or vaccinations, etc. So I only listed this last Vet, that I used in this newest area, which we just recently moved to.

I have all records on my cat named “Boots” who received all his vaccinations and other health concerns that were immediately taking care of and attended to. Boots was my pet, that I loved and cared for, who lived with me for 17.5 yrs. If he wasn’t healthy, and was not well attended to, how could he have lived as long as he did? I adopted Boots from Tucson, AZ and over the 17.5 years plus, he traveled with me across the US to different places in Maryland. After living 18 yrs, he was put down due to health reasons November 2013.

When looking for a small dog, I called around to many different “Rescue Sources” to be told, go on line. Thus, my time and effort went towards searching for a small dog on the Internet. I filled out new applications on 4 different occasions; but never heard back from any of them. However, I’d received new emails asking me to look at many new and available other dogs, but NOT the one I choose.

Today, May 15, 2014, when I inquired about what was taking so long and found out about the Vet issue. Jessica Llich Application Manager, wrote back asking for the other Vets I took Boots to, and if there was a way for me to provide the vacination records via email, or FAX. Neither of these worked for me, as I don’t have a FAX and do not know how to upload records onto the Computer. However, I stated that I lived on the other side of the Bay Bridge, 1 ½ hrs away from MMR, that I would be happy to drive there to show Boot’s records, and meet with them. And then I provided 4 Vet Hospitals with whom Boots (over 18 plus yrs) had received all vaccinations from. There were two in MD, and two from Tucson AZ. Jessica email’s me back saying, “our volunteer contacted the two vets listed on your application and neither had record of your cat being vaccinated. I regret that you are unhappy with our process”.

This makes me wonder, are the Animal Care People really interested in finding a good decent home for a pet? Or was the dog I choose, given to someone else because someone else was previously vetted before me?

There are thousands upon thousands of dogs wanting a homes, according to all Animal Rescues Centers/Resources. I could have provided a good decent home for one of them, as I have done so for a cat for over 18 years in the past. I have proof of all medical records, I have the desire, the commitment and enthusiasm. I have the finances to care for a dog. I would be a good companion and could give the dog a permanent home. I have a good home environment to offer the dog. I would nurture, love, and protect the dog. And most of all, I have the love, devotion, dedication all the means necessary to ensure the dog would be safe, comfortable, and that he/she would live vs. be put down. Yet, I was denied by Jessica Llich at MMR, Rockville MD. WHY?

Comments ( 1 )

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MelanieSamet 05/17/2014

As a volunteer with MMR, I can tell you the first email we send to potential adopters includes the following: "Please be advised that we will try to contact your vet and personal reference two times.  If we are unable to reach the listed references, we will place your application on hold and advise you that we have done so.  If you would like to send additional references at that time, you may, and we will try to contact the new references. To avoid delay in processing your application, please take a moment to contact your vet and the personal references you have listed on the application.  Let them know that we will be calling, and if a message is left we should be called back promptly.  Some vets will require that you give your permission to share information with us and should be contacted before we call." If you only put the current vet info, and they had your cat as not up to date, how is that a flaw in our process? We only go by the info you give us. We unfortunately don't have time to track things down beyond the information you provide. Hence why we ask for current information on your application. If you had multiple vets, then your current vet should have had something in their file indicating you had transferred, with a copy of the old records. So perhaps you should take this up with your new vet. Asking that a potential owner have their pet up to date on shots, isn't an outrageous request. It is also listed that we require this on our Adoption Facts page. Best of luck

14

Client Served

Rating: 1

We are ready to have a nice small dog at home again and I decided to go for a rescue dog, there are so many in need of a nice home. We got excited with the idea and started the search, lots of the small dogs we liked could be found at the Mutts Matter Rescue, so I filled the adoption application, sent emails, tried to call them, I never never had any reply and I just don't know how to reach them. I will try other rescue places and hopefully we will be luckier.

1 Judy99

General Member of the Public

Rating: 3

No rescue that takes in a lot of homeless dogs is capable of keeping up with such a huge amount of
paperwork. I think to resolve this issue it should be stated on their website not to expect a return call in less then two weeks. All volunteer rescues have to depend on what time is left in anyone's day to help out and more often then not these are married people with children and/or a fulltime job. It appears that MMR needs some help in this area but I would not consider them a bad rescue just for that. They do their adoptions the right way. The dogs are spayed/neutered and completely vetted PRIOR to adoption and housechecks are done as well. I understand there is some frustration but I have seen some really bad, sloppy rescues and MMR is NOT one of them.
I do have my own rescue so I can walk a mile in their shoes. I can never please everyone no matter how hard I try. My point here is that MMR is saving a lot of dog's lives. Please try not to discourage them.

Client Served

Rating: 5

I am both an adopter and now a volunteer with Mutts Matter rescue. I've adopted from other rescues in the past and found Mutts Mater to be very thorough and responsive in comparison. They asked me great questions during the approval process to determine the type of pup who would best fit my lifestyle, and really seemed to care about the fit. Their dogs live in foster homes, so they get to know them and what they need to make a better match for the dog and adopter. Not everyone who applies for a dog will get approved, so you will always have disappointed and angry folks, but the mission is to save pups and find them great homes and that's what they do.

13

General Member of the Public

Rating: 1

We applied for a dog and listed another dog in case our first choice was already adopted. We filled out the application and asked to be notified of receipt of the application because we are actively looking to adopt a rescue rather then deal with a breeder. We have always rescued and we understand it can be a bit of a challenge because they are dealing with volunteers who have full time employment.

After a week we sent another email simply asking receipt of our application. I understand with the current cold weather many volunteers may be actively rushing to help animals right now, but a simple email response back would take just a few seconds. To not even show enough professionalism to do this, suggests they are poorly managed and overwhelmed.

For this reason, we will continue our search and attempt to deal mainly with the ASPCA.