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Review for Apalachee Center, Inc., Tallahassee, FL, USA

Rating: 1 stars  

This is perhaps technically a non-profit but in fact it exists to make a profit for those at the top of the organization at the expense of those who work in the trenches at the bottom. It exists to document billable services rather than to serve patients. It pays its actual workers very little and its senior staff a great deal. It creates an atmosphere that discourages employees from working to help the patient/client since to do so means the employee does not have the time to document the billable hours required for that employee to keep his/her job. After a year or two of "failing to meet" those unreasonable expectations and being told the employee is performing poorly he/she looks for employment elsewhere unless he/she has ties to the rural community where the CMHC is located and must put up with no raise and constant criticism to keep a job. Patients/clients must accept whatever services are offered or get no services at all. The truly indigent are not eligible for service. Only those with insurance are accepted and even they are charged a co-pay that is often greater than what the service is actually worth.

If I had to make changes to this organization, I would...

I would create a system that would focus on the patients/clients and attempt to help them get better and stay better. They need care workers who know their problems and who care enough to help them find solutions that will enable them to improve their mental health. I would guarantee employees the ability to tell exactly how they feel about their jobs without retribution!

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Thank you for taking the time to share your views regarding Apalachee Center. We truly appreciate feedback that allows us to review our systems and identify opportunities to improve them. Apalachee Center, Inc is a private not for profit organization whose mission is to empower persons served to improve the quality of life for themselves and their families through the provision of quality behavioral health care with unrelenting attention to clinical excellence and safety. Apalachee employs over 400 staff and serves approximately 6,000 clients each year. All of our clients are offered the opportunity to complete anonymous satisfaction surveys. Over 1800 inpatient and outpatient clients chose to complete satisfaction surveys during 2012/2013. 91% of those responding reported that services were helping and 93% were satisfied with the quality of services. Annual staff surveys also reflect a high level of employee satisfaction with their job and the Agency. Apalachee conducts a Community survey biannually to obtain feedback as to how agencies in the community assess our services. The latest Community Survey conducted in 2013 indicated a high level of satisfaction with Apalachee’s professionalism (92%), ability to work with different types of clients (94%), confidentiality of services (100%) and overall quality of care (88%). We hope that any future contacts you may have with our agency are positive and productive. Because of the strict laws concerning confidentiality of services and employment under which this agency is governed, we are unable to provide a more detailed response in a public forum. Please feel free to contact us directly at (850)523-3200 to give us more specific feedback.

We appreciate the positive feedback regarding your experience with Apalachee, and will share your comments with staff.